Garden Furniture World - Overall Rating based on 20 reviews
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Replacement Jamie Oliver mug
I recently had to replace my wife's favourite Jamie Oliver mug after accidentally breaking it. I looked around and found that eCookShop/Dawsons had the best price, much lower than other retailers like Amazon. Even though I saw some bad reviews, I took the chance because the item was quite cheap. I decided to pay an extra £1 for delivery by a carrier, which was a good decision. The ordering process was easy and I got regular updates on my order. The item arrived on Monday, as promised, and was well-packaged to prevent any damage. Some people might say there was too much packaging, but I was grateful for the extra care to keep my item safe. Overall, I was really impressed with the quick delivery and the quality of packaging.
Large BBQ order
I recently bought a big BBQ from this company, and honestly, it was a bit of a letdown. The delivery was a total mess - they just left it on the curb instead of bringing it to my front door, which caused a lot of stress and ruined the surprise for my husband's birthday. To top it off, the customer service was useless and they even just ended the call when I tried to explain how frustrated I was. Honestly, based on what I went through, I wouldn't suggest this company to anyone.
Lemax range furniture purchase
I've bought quite a few things from the Lemax furniture range online, and I have to say, I'm really impressed. The variety they offer is amazing, and the prices are some of the best I've come across on the internet. I even got a discount code which made the deal even better. The updates on my orders have always been spot on, and DPD has always delivered before the expected date. What really caught my eye was their dedication to recycling - using recycled packaging shows they really care about the environment, and that's something I really appreciate.
Garden sofa set
I bought a garden sofa set from this company recently, hoping to get it in time for the Bank Holiday weekend. Sadly, I was really disappointed with the whole thing. They said it would be delivered on Wednesday, but then I got a call in the afternoon saying it was postponed until the next day. The next day, after waiting around all day, they told me the delivery couldn't be done because of some issue with the driver's tachograph reading, so he had to go back without my furniture. This meant my Bank Holiday weekend was completely ruined because I didn't have any garden furniture to enjoy the sunshine with. When I phoned up to complain, all they said was "we're sorry about that", and eventually they cancelled my order. It's not right to give a delivery date if you can't stick to it, it just makes for a bad and annoying customer experience.
Bought some cool chairs!
I recently bought these amazing chairs from this place and I am really happy with them! The staff on the phone were really friendly and helpful, and they resolved any issues very quickly. I would definitely consider shopping here again if they have what I need.
Outdoor furniture purchase
I must admit, the outdoor furniture selection at this store is absolutely top-quality and the prices are just unbeatable. I got my order really quickly and any problems I had were sorted out with real professionalism and efficiency. It's so refreshing to come across such fantastic customer service in today's world. Big thanks to Garden Furniture World for really raising the bar! Cheers!
Kettler Palma cushion storage box
I recently bought the Kettler Palma cushion storage box from Garden Furniture World, and I have to say I'm really let down by the whole experience. I had been looking forward to receiving my order for nearly two weeks, so I decided to check in on its status, only to be told that it was no longer in stock because it had been sold out. This was a real surprise to me because when I bought it, the item was definitely available, and it was even on a special offer at the time. It seems like the company never had any intention of actually sending me my order and was basically tricking customers by taking payments for items they didn't have. I'm really worried about how dishonest and shady this company is, and I'm thinking about taking legal action to deal with their deceitful behaviour. I'd advise anyone else thinking about buying from Garden Furniture World to be really careful.
Outdoor patio set
I bought an outdoor patio set from this company recently, but it arrived with a bit of damage. I've been trying to get in touch with them to talk about it, but they haven't replied to any of my messages. I've sent loads of emails and tried calling, but no luck. It's really annoying and disappointing that they're not communicating with me or providing good after-sales service. The damaged items have made me unhappy with my purchase and how things have gone with this company overall.
Garden heater purchase
Oh my goodness, so I popped into this shop looking at BBQs, but ended up leaving with a garden heater! The staff there were really lovely and even gave me a great discount. And when my dog started going crazy, they didn't even bat an eyelid! This is now the third time I've purchased something from that store, even though it's a bit of a trek from my place. They are just genuinely wonderful people and I couldn't recommend them more highly!
Garden furniture set
I recently bought a garden furniture set from an online store and I have to say, I'm really impressed with their service. When I asked about delivery times, they gave me a quick and helpful response, which is always a good sign of a trustworthy company. The ordering process was easy and straightforward, and I found exactly what I wanted without any hassle. The furniture set I got was great quality and exactly as described on the website. Plus, the price was much better than other retailers, so it was a good value purchase. Overall, I'm really happy with my experience and would definitely recommend this online store to anyone looking for quality garden furniture.
Outdoor dining set purchase
I recently bought a lovely outdoor dining set from this store and I must say, I was really pleased with the whole experience. Ordering was a breeze, I got regular updates on my order status, and the customer service was top-notch – really friendly and helpful. The price of the dining set was very competitive, and I felt like I got a bargain. The delivery was quick and the items arrived in perfect condition, all nicely packaged. I'm thrilled with my purchase and would absolutely recommend this store to anyone looking for similar items.
Garden furniture set
I ordered a garden furniture set and was a bit worried at first since I read some negative reviews. But you know what? It actually arrived really quickly, only took 4 days! There was one cushion missing, but I gave them a call and they sent it out the very next day. I was really impressed with how fast they dealt with it!
Outdoor furniture purchase
I bought some outdoor furniture from this company not long ago. I was really looking forward to sprucing up my garden with the new stuff, but it's been a bit of a letdown, to be honest. They told me they'd sent out my order, but since then, I've heard nothing from the courier. When I tried to get some help from the company, all I got was vague and not very helpful answers. It feels like once the courier's got the items, the company doesn't want to know. As a customer, I think they should be providing better service and taking responsibility for what happens.
Purchased garden furniture set
I recently bought a garden furniture set online and I'm really pleased with the quality. It looks lovely in my garden and has definitely improved the overall look. Browsing the website was easy, and I managed to find exactly what I wanted without any problems. Ordering was simple, and I liked having different payment choices. The delivery was quick, and everything arrived in perfect condition, well wrapped. I was kept updated on the delivery progress and the team was really efficient and professional. Overall, I am so happy with my purchase and the service from Garden Furniture World was excellent.
Garden furniture
I recently ordered some garden furniture, and it came really quickly which was great. However, there was a bit of a hiccup with the delivery. Unfortunately, they were unable to reach my items due to someone else refusing a delivery and blocking access. It was really frustrating. Eventually, the next day they were able to successfully deliver, but sadly, two of my chairs were completely smashed. Cast Aluminum is meant to be really strong, so it must have been mishandled pretty roughly! I got in touch with customer service about the issue, and to my surprise, within just 3 days they brought me two new chairs and took away the broken ones. In the end, I was really impressed with their customer service.
Garden storage boxes
Oh my goodness, you'll never guess what! I stumbled upon this amazing shop by chance, and they had these garden storage boxes I've been searching for everywhere! I decided to drop them an email to see if they actually had them in stock, and they responded so fast. I ended up ordering 2 boxes, and can you believe it? They arrived in less than 28 hours! To top it off, they were even on sale with an extra 20% off. I'm over the moon with my purchase, thank you so much!
Outdoor furniture set purchase
I recently bought some outdoor furniture from this company and I have to say I was really impressed with the whole thing. The prices were good and the quality was even better than I expected. Even though it was a busy time, my stuff arrived just 2 days later, which was great considering it was Christmas. The delivery was by DPD and it came within the time they said it would. Everything was packed really well, so nothing got damaged. I liked that they offered free postage for orders over a certain amount too. I added something extra to my order and they matched the price without any fuss. The customer service was excellent, easy to get hold of and really helpful throughout. I saw some negative reviews but honestly, I couldn't fault them at all.
Garden furniture set
I've never been so disappointed with a purchase from a company before in my life. The garden furniture set I ordered arrived all scratched and dented, with loose screws too. I got in touch with customer service and they sent a replacement, but to my surprise, it had missing screws and some were still loose. The replacement box was damaged as well. It's a bit of a joke having to return things in a damaged box. Now I've got to fork out extra cash on bags, tape, and other bits just to fix the box to send it back. It's been a total nightmare and I definitely won't be using this company again.
Grill and shelf
I recently bought a grill and a shelf from this store, and I have to say I'm really disappointed with the service I got. It would have been so much better if they had realised the shelf wouldn't fit the grill before sending them out together. This mistake caused me a lot of inconvenience, and it really should have been sorted out beforehand.
To make matters worse, I got an email telling me to place a new order for the right shelf, which was a surprise. They should have sorted it out without me having to do all that extra work. It was frustrating to go through the whole process of reordering only to find out there wasn't even a shelf available for the model of grill I bought. The lack of attention to detail and customer service really isn't good enough.
What's more, I had to pay an extra £14 for shipping to return the wrong shelf, which just made the whole experience even worse for me.Bramblecrest Tetbury Bistro Set
I bought a bistro set from an online shop not long ago and I have to say, I was really impressed with the whole thing. The price was really good and ordering was easy and stress-free. I also liked how simple it was to pay.
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