Golden Curl - Overall Rating based on 24 reviews
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Hair damage after use
I'm really disappointed that this product didn't work for my thin and fragile hair. The sales rep assured me it wouldn't harm my hair, but it ended up causing tangling, fuzziness, and breakage after just one use. It's such a letdown, especially considering how expensive the product is. When I contacted customer service to explain and ask for a refund, they weren't sympathetic or understanding at all. They just told me I couldn't return it. It's disheartening to be deceived and left with damaged hair without even an apology.
New Device Replacement
So, I had an issue with my hair curler, you know, and I reached out for help. The customer service team was really helpful and guided me on what to do. Then, a few weeks later, I received a brand new device! I am extremely pleased with the support I received, definitely a 5-star experience!
Warranty activation fee for 5 years warranty
I had to use my 5-year warranty with them recently and was shocked to discover I had to pay a fee of Euro 25 to activate it. I was really surprised because I thought warranties were meant to be free. It felt more like a limited or restricted warranty rather than one that was customer-friendly. But even though I was a bit disappointed at first, I did get a new unit in the end, which was definitely a good result.
Broken straighteners
So, my old straighteners decided to give up on me out of the blue, so I needed to find a new one. I got in touch with customer service and was really impressed with how helpful they were. They were super nice and understanding, and they walked me through how to activate my warranty and get a replacement step by step. After I showed them proof of sending back the old one, they quickly sent out a replacement, which arrived in just a few days. I've been using my new straighteners now, and I have to say, they are amazing. They glide through my hair easily and leave it so soft and straight - it's really impressive. In fact, my hair was still straight the next day, which is just brilliant!
Straightener purchase
I'm really happy with the hair straightener I bought recently and the customer service I received from the team. When I had a problem with the cable while still under warranty, the team was really helpful and got back to me quickly. I got a new replacement product for just 25€, which I think is a really reasonable price. I would definitely recommend this product and brand for their great quality and top-notch customer service.
Hair straightener warranty claim
I had a problem with the heating on my hair straightener that I bought over four years ago. I got in touch with customer service and they were really great at helping me with the warranty. The manager in Israel quickly sent me a replacement, so now I have a working product again. I'm really impressed with how efficient and dedicated they are to making sure customers are happy.
Device warranty assistance
I had a problem with my device and had to deal with the warranty process. Hatice from Golden Curl was really helpful and she walked me through everything. Even though I wasn't very good at replying to emails, Hatice went above and beyond by giving me a call to make sure I got their response quickly. I really liked the personalised help and how dedicated she was to sorting out my issue quickly.
Replacement straightener
After using my hair straightener for more than two years, I had a problem with the wire. I contacted the company for help, and I was amazed when they quickly sent me a new set worth £520, even though I only paid £230 for the original one. The customer service from this company was outstanding, and I would definitely suggest them to anyone looking for good quality hair styling products. Thanks a lot for your fantastic service!
Straightening iron
I recently received my new iRossi Infra Red Straightening Iron after having to return it once before due to it being faulty. The customer service was fantastic, they were really quick to respond and extremely helpful. I made my complaint last Wednesday and by Saturday I already had a replacement in my possession. Not only that, they even upgraded me to the latest iRossi Infra Red 2.0 model. I must say, their customer service is truly excellent and I'm hoping I won't encounter any issues this time around.
Awesome hairdryer
I am absolutely loving my new hairdryer, it is honestly the best one I have ever had! It dries my hair really quickly and leaves it feeling smooth and shiny. Not to mention, it looks so pretty in the rose gold colour! The customer service was exceptional, they helped me pick out the perfect hairdryer for my hair type and were so lovely and helpful. Although the price was a bit steep, it was totally worth it for the quality. The delivery was incredibly fast, I received my hairdryer in just a few days and it was packaged beautifully. Overall, I am thrilled with my purchase and would definitely recommend it to everyone!
Return request assistance
I had to return a faulty item from my purchase recently, and the customer service I experienced was top-notch. The staff sorted out my request quickly and gave me a link to continue the return. They dealt with my issue well, and I was really impressed by their professionalism. Thanks to them for handling things so smoothly!
Hair straighteners
I bought some hair straighteners recently and they were fantastic. Unfortunately, they suddenly stopped working and I was quite stuck. I got in touch with customer service and they were really kind and supportive. They explained everything in simple terms and even sent me a free comb as a gesture of goodwill when I accidentally returned the wrong item. The replacement straighteners arrived promptly and they work even better than my old ones. I've tried other brands like GHD in the past, but these are definitely the top choice!
Curling wand and flat iron set
I just bought a curling wand and flat iron set from Golden Curl, after trying out lots of different brands. My husband, who knows how tricky it is for me to find good quality hair products for my unruly hair, kindly got me this set. And I have to say, I am really impressed with the results. The curling wand gives me beautiful curls that last for ages, and the flat iron smooths out my hair quickly and easily. The quality of these products is top-notch, and I couldn't be happier with my purchase. A big thank you to Golden Curl for finally giving me the perfect solution for my tricky hair!
Curling iron set return
I had to send back a curling iron set that I bought, and I have to admit that the customer service team was really good during the return. They were quick and helpful, making sure everything went smoothly. After two weeks, I got a new set and I'm happy with the product.
Warranty claim for curling iron
My time at Golden Curl was really great. I had a problem with my curling iron and Hatice, one of the staff members, was so helpful in sorting out the warranty process for me. They knew what they were talking about and gave fantastic customer service the whole time. I paid a small fee to activate the warranty and got a brand new curling iron in just 2 days. I was very impressed and grateful for how quickly they resolved my issue.
Fast delivery and excellent service
I recently ordered a product and I must say, I was so impressed by how quickly it arrived and the great service I received. I would definitely recommend this company to others. When I had to use the warranty, everything went really smoothly and I got my replacement device in just a few days.
Pot hair mask
I bought a hair mask from this shop not long ago. The lid was a bit loose, and that caused the product to spill in my bag. I emailed the company, sending photos and explaining the situation. They quickly responded and sent me a new pot to replace the damaged one. I was pleased with their customer service.
Flat iron cable problem
I've had my hair straightener for about 4 years now and the cable was starting to play up. So, my mum got in touch with the office in Berlin and they were really helpful! They gave us some advice, we sent it back, and received a new straightener really quickly. They kept us informed throughout the whole process. I would definitely recommend it to everyone!
Hair curling iron purchase
I bought a hair curling iron from this company not long ago, and I have to say, I was really impressed with their customer service. They were so attentive and really made sure I was happy with my purchase. They answered my questions quickly and even checked in to make sure the product was delivered and working well. It's rare to find companies that care so much, so I would definitely recommend them to anyone in the market. I can honestly say I am completely happy with my overall experience.
New hair straightener
Oh my gosh, I just got this new hair straightener from this awesome place and it was really easy to order, activate the guarantee and return my old one. The customer service was so helpful and made sure everything went smoothly. I received my new straightener in just 2 weeks - so quick!
Review with most votes
Hair straighteners
I own a salon and needed a trusted store to purchase hair straighteners. I checked online stores and got Golden Curl. I ordered the gold curlers. I got my delivery a day before ... Read onBy: Rosalie