I Saw It First - Overall Rating based on 72 reviews
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Leaking
Still waiting on my items ordered 27th also still waiting on a reply from my emails i sent you. What a crap way to run a buisiness
#26056007010
I have not received my order ?I have spent a lot if money with you over the ladt few months so I am very disappointed . You have taken my money though ??
Dress
Very poor quality and small sizing. I returned 5 weeks ago and have still not received my refund. I have contacted on numerous occasions and they are completely useless. Robbing scummy con merchants. DO NOT TRUST
Go to your bank ..It is theft at the end of the day..
Tan jacket
Very slow delivery, still waiting and non-existent communication from the CS team. Wouldn't buy from these again to be honest.
Dresses and scarf
It’s a scam! (6) days late And counting Paid for product paid for next day shipping and still have not received my order
Shacket
Was sent the wrong item,when I had returned the item I was asked for proof of posting ,pictures of the item which I was sending back after giving this information I was repeatedly asked for proof of returns,they don't like giving you your money back
Clothes Haul
Terrible experience with this company. Firstly I was doubled billed for my order and the customer service is very bad and took weeks to sort it. Secondly, all the clothes were awful quality so I sent them all back, but still haven’t received an email or refund 10 days later.
Beige joggers
I ordered some joggers which arrive next day.
I worn them the next day for half of day to notice bobbles and the steam had come away.
I emailed customer services straight away and sent pics.
They relied with 20% off in which I refused and was disappointed with.
I’ve sent 3 emails since and no reply. Never will I use them again!
Rubbish quilty and rubbish customer services.Tweet them, they don’t like seeing bad tweets as it looks bad on them so they’re likely to reply, that’s what I did!
I have found them appalling too. I ordered a 2 set of bodysuits. One fit, the other didn’t!?!? The one that fit I took tags off to wear but it had a flaw next to the press studs. We are just out of our 30 days return window so after several emails back and forth they are offering 20% back in vouchers which are no use to me as I won’t be using this cowboy cheap Chinese knock-off company ever again!
2 tops 1 hoody 1 jogger bottoms
Expecting my order and cane today but noticed my address label was on top of someone elses address label , once opened not my order tried contacting by the form they have I don't hold out much hope of getting a reply. Why on God's green earth Do they not have a Contact Phone Number or assistance by online chat. Very frustrating..upto now not a great start first impressions
Review posted by accident before I'd finished...No I wouldn't buy again from them
Two size 12 tops
Fast delivery and cheap so thought would give it a try. First order food but only ordered t shirts. Second order was two fitted tops I’m always a size 12 have been for years. Got these and omg think they will fit a five year old way too tight. And one of the tops smelt of washing powder so defo not new. After reading the appalling returns service think will just give them to my daughter to wear she’s a size 8 might get into them !
Two separate orders
Ordered many things in two separate orders. Returned everything due to poor quality although it arrived quickly and correct. Main issue was when items were refunded, both orders were returned for less money than was owed and both needed chasing.
Not sent cancelled .
negative someone else's order sent . Mine cancelled customer service disgrace in handling of issue.
dresses
Terrible company, very clever as have no contact number. I've been trying to get my money back from returned goods for a month. Sent numerous emails and nothing. I've grudged giving them one star for service. Zero star service is all they deserve.
Totally going through the same as you atm. Total shambles of a company. You cannot speak to anyone. Send a message and they say they'll get back to you in 24 hours! What a joke! 5 days on and still waiting for a reply. Can't even send them messages now as for some reason when I hit the send button, nothing happens. Coincidence maybe, as I keep trying g to complain.
I’m in the same boat as you, I’ve had items missing from my parcel and I haven’t had a response from customer services for 4 days and I’m still waiting. I had the same issue with not being able to press the send button as I keep complaining.
Oh my goodness I thought I was the only one. I’m literally in the Same boat. They didn’t even send a quarter of my order. Items missing no response and this has been going on for 4 weeks. I feel like I’m begging now. I am taking them to small claims. Enough is enough
Spent £68 on clothes they sent me 7 items of underwear. Sent these items back. Wrote a bad review on Trust Pilot and still no resolution. They respond with apologies but don't actually do anything. Thought their prices were too good to be true.
Seems they treat all their paying customers like S..Going through the same here
Dress
Terrible service, goods never arrived, do not recommend
Dress, Jumpsuit and Corset Top.
I order 3 items online. A Purple dress, a light pink jumpsuit and a black corset top. I was very disappointed when my order arrived the corset top had broken straps, the dress was grey and the jumpsuit was a disgusting grey toned orange rather than the light pink I order and wasn’t even level at the top with the stitching visible where it’s been badly sewed together. I made the decision to send my order back for a refund which was tracked and received the other end at the beginning of the month but it’s been over 21 days I still haven’t received a refund and the customer service team isn’t replying to me. The order wasn’t cheap either so I’ve been scammed out a lot of money.
White & Black Basic Joggers & Oversized Tshirt
Good Prices, Sizes However The Hoodies & Joggers Have Let Me Down A Little
I am really happy with my purchases the sizes and prices are great. However, I bought some hoodies and they are SO fluffy on the inside bits keep coming off onto other clothes even the joggers that I bought from you guys collect the bits and it looks really bad if anyone knows how to avoid that let me know :( the white joggers are also rather see-through I guess it's the fabric.Sent an American UK Sizes
Not only are my $10 earrings missing, but my order from the .com store, in USD, is actually in EU sizing.. So the size 6 that i ordered is actually a US 2. No mention of that on the website. No contact from the store when I asked for them to cover return international shipping (its $25-35). Absurd. DO NOT BUY if you are American.
Dresses
Sent a dress back 21 days ago and another at the weekend as both items come up small. One was a 10 but closer to a size 6!!!
Still no refund or acknowledgement of receipt on first item despite emailing 3 times yet a return to another online company posted at the same time was refunded in 5 days.
God knows when I will get my money back for both items..
Worst returns experience I have ever had!T shirts and bicycle shorts
My housemate and I ordered some baggy t-shirts and cycling shorts. Size M-L for my housemate and size XL for me (as there were no XXL's left anywhere).
They decided to send my mate XXL in one top and size L in the one she ordered as a M. I received XL shirts however the sizing is ridiculous. I usually take a L and that is normally a little baggy on me. The XL I've received is tighter than all of L t-shirts from other websites. Disappointed is an understatementDresses
I have had quite a few problems with this company ordering things on next day delivery and they don't arrive .sending things back and they don't get them .ordering items and items being missing. I like the clothes and the deals but Hermes that they use are just an absolute disaster
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