Lands End Reviews

: 21
90% Would buy here again

Most relevant positive review

  2024-06-03
Telephone order, quick deliver
I recently bought something over the phone and I must say, I was pleasantly surprised at how smoo...Read on
Anna Robertson

Most relevant negative review

  2024-06-02
Sleeveless garments
I bought two sleeveless tops from this shop and honestly, I was really disappointed with the qual...Read on
Shannon

Review with most votes

  2022-03-23
lovely experience shopping fro
I needed to shop for me and the kids, it's been a while I did and I know the kids need a change o...Read on
Denton

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    lovely experience shopping from Denton

    I needed to shop for me and the kids, it's been a while I did and I know the kids need a change of wardrobe badly. I don't have the luxury of time, so needed an online store where I could shop and get all I need to be delivered to my doorstep. Micky, recommended Lands'end and I was relieved. Finally, help came. I placed an order for all I wanted after shopping from Lands'end. The items were beautiful and the prices were quite affordable. It was delivered to me and exactly what I wanted. I am satisfied with their products and will shop from them again whenever I need any of the products that they sell. I recommend Lands'end to anyone looking for a trusted online store to shop for quality adult and children's wear.


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    Thick fleece for Spring

    I have to say, I was really impressed by how quickly my package arrived after I placed the order, only took a few days. Their website was easy to use and I found it super straightforward to look through all the different products. The fleece I ordered was really high quality, just as I hoped it would be. However, I was a bit surprised by how thick and warm the fleece was, especially since it's meant for the Spring season. Not their fault at all, but I'll need to exchange it for something a bit lighter. Luckily, their returns process is simple, so I'll definitely be ordering from them again.


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    Light summer linen jacket

    I recently bought a light linen jacket for summer from this clothing company after not shopping with them for a while. The jacket I got was just like they said on the website and came pretty quickly. However, I was a bit let down to discover that the size M 14-16 was a bit tight on me even though it should have fit based on the size guide. So, I sent it back and got a bigger size L 18-20, which fit me much better. All in all, the jacket is fab and the service was decent, but they could do with better sizing info.


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    Telephone order, quick delivery, mixed quality

    I recently bought something over the phone and I must say, I was pleasantly surprised at how smooth and simple it all was. The person I spoke to was really helpful and made sure my order was sorted out without any fuss. When my clothes arrived, one piece was great but the other wasn't quite up to scratch. Luckily, the returns and refund process was really easy and quick. Overall, I'm really happy with the service I received from the company.


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    Online clothing purchase

    I was really excited about getting my clothes order from this company online, but the delivery was a letdown. The package came quickly and was well wrapped, but the delivery guy just chucked it down without even ringing the doorbell. Luckily, I was in to grab it, but it was a shame they didn't do it more carefully.


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    Sleeveless garments

    I bought two sleeveless tops from this shop and honestly, I was really disappointed with the quality. The armholes were way too big compared to how they looked in the picture online. I've shopped here before and never had any issues, so this was quite a shock. To make matters worse, the new brochure has a completely different image that's quite misleading. It's frustrating that when I asked for a refund on the postage, I didn't even get a response from customer service. It left me feeling unappreciated as a customer and really annoyed.


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    Top quality garment

    I've just bought this really nice piece of clothing from this company and I was so pleased with the lovely person I spoke to on the phone when placing my order. They were really patient and knew their stuff, which made ordering a breeze. The item arrived exactly when they said it would and I'm over the moon with how good the garment is. All in all, it was a fantastic experience and I'll definitely be shopping with them again.


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    Clothing items

    I can't believe I'm saying this but I actually had a really good experience with the service at this place. The person who took my order was really helpful, polite, and friendly. They actually seemed to care about my purchase, which is rare to find nowadays. The ordering process was quick and easy, and my items arrived in no time at all. I've got to admit, I'm pretty pleased with my order - that's saying something.


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    Easy and efficient purchase

    The whole process of ordering to delivery went really smoothly and without any hassle. I ordered online and was pleasantly surprised to get a call the next day to double-check my order. They even gave me options for delivery times, so I picked one that suited me best. The delivery was on time, and the person who brought it was really nice and efficient. I was really happy with everything and would definitely tell others to give it a go.


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    Large jacket return

    I bought a jacket from this shop, but it was too big for me. However, I was happy with how easy it was to return it. I followed the simple instructions they gave and sent the jacket back. After a few days, I got an email confirming they got the return and were giving me a refund. I was pleased to see the money back in my account the next day. It was all really smooth and quick, so I didn't have any trouble at all.


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    Recent clothing purchase

    I've recently bought some clothes from this company and I have to say, I was really impressed with the quality. The material was top-notch and the design was just my style. I liked how each piece was made with a lot of attention to detail.


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    My new jumper

    I ordered this really cute jumper online and it came super fast. I was really looking forward to wearing it, but it actually arrived a day later than I thought because the delivery company got a bit mixed up. It's alright though, because the jumper is still really nice and cosy!


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    Slippers purchase

    The slippers I bought were brilliant, way better than I expected. They were super comfy, strong, and looked great. But, I have to say I was let down by EVRI's delivery service. They kept saying they couldn't find me without even asking for clear directions. And on top of that, it wasn't okay for them to leave my package with random neighbours without asking me first.


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    Wrong Size Troubles

    I placed an order and accidentally picked the wrong size. I gave customer service a ring and a lovely lady sorted it out for me straight away. But when the item arrived, it didn't suit me, so I sent it back and got a refund. It's good to know there are actual people there to lend a hand, it gives me faith in ordering again.


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    Online shopping experience

    I was really impressed with how easy it was to use the website and order my items. When the things I bought arrived, they came quickly and were really good quality. Even when there was a problem with the delivery, I was kept updated throughout. The clothes I got not only look fantastic, but they also wash really well and still look good after being worn multiple times.


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    Online shopping experience

    The whole online ordering thing was a bit of a nightmare for me, there always seemed to be some kind of problem that stopped me from finishing my orders. But, when I rang up to place my orders, the customer service peeps were really helpful and nice. They sorted everything out for me fast and with no fuss.


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    Clothing items

    I bought some clothes from this company, and I was really pleased with the quality. The material was strong and well put together, which is always a bonus. A couple of things didn't fit me right, so I had to send them back, but getting a refund was easy and quick. All in all, I'm happy with what I got.


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    Recent coat purchase

    I bought a coat from this shop recently after loving a shorter one I had bought before. I had been eyeing up this coat for a while and was thrilled to see it was on sale, with an extra discount making it an even better bargain. Ordering was easy, and my coat arrived within a week, packed nicely. I'm really pleased with my buy and the great service I got.


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    Regular customer experience

    I've been shopping at this clothing store for years, and I have to say the service is fantastic! I really like being able to talk to an actual person who can give me advice on colours and sizes. The clothes are really good quality, and I've always been happy with what I've bought.


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