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Socks both sizes are totally wrong bottoms and a bag. Still haven...039...t received my order.
If I could give minus I would.
They have the worst customer service.
Here's my full experience. I wasted a day for a parcel that never turned up. I asked were it was and they sent me a picture of two tiny random temu eBay aliexpress parcels as proof of delivery.
How insulting is that.
I responded, "you know that is not what your orders look like, how dare you try to mislead me"
They still carried on to play ignorant and do everything not to process my replacement. I think it took three days of correspondence and five days in total to get my replacement placed.
When they could have so easily gone. Yes I'm very sorry, yes that's obviously not one of our deliveries and obviously it's not even at your address. I'll issue it to be resent right now.
Next problem.
I finally get my order but with things missing.
Fuming I messaged their awful customer service to demand what I paid for.
They begin to make excuses and lies to me.
Told me that they have now sold what was mine what I had paid for. And it is now out of stock. And that's why they never sent it.
But on my order it is clearly written on the delivery order of items being delivered.
Then they also begin to lie about a refund for the missing item. I have had no delivery of a refund for the item I had already paid for that they had sold to someone else days later.
No refund.
Luckily I paid by clear pay. And I will be cancelling the rest of the payment and opening up a case against them.
If your going to use this company I recommend using an installer service and also using a credit card with them. Therefore you will be protected from companies like this that ignore and fail to deal with their mistakes. No actually they deny and lie about their mistakes.Awesome products
I just wanted to say how much I love shopping at MandM. They always deliver such great products really quickly. I used to worry about buying things online, but MandM has never disappointed me. The quality of their products is fantastic and the whole shopping experience is just so simple and hassle-free.
Damaged item return
I had to take something back to the shop the other day because it was way too big for me and had some marks on it. I reckon that if you buy something that's damaged or faulty, they should cover the cost of returning it. It doesn't seem fair that a customer has to fork out money to send back something that arrived in a dodgy state. It's really annoying to get a product that's not up to scratch and then have to pay extra just to return it.
trainers x2
Oh my god, I was really nervous about trying out this new place, but I ended up getting two pairs of trainers because they had great reviews. And I am so pleased I did, they kept me informed throughout the whole process and my order arrived really quickly. I will definitely be shopping here again and recommending it to all my friends.
Missing parcel, poor customer service
My parcel was left on my doorstep without anyone there, and then they said it was received when I hadn't got it! I got in touch with customer service lots of times to tell them it was stolen, but all they said was to wait for them to investigate. It's been almost 2 weeks now, and I still haven't got a replacement or my money back for the £274 items. It's just so frustrating! If they don't sort it out soon, I'll have to go to the small claims court about this issue.
Various products
I can't fault anything about my shopping experience with this retailer. The products were just as described, and the delivery was super quick. I was really surprised by how fast my order arrived. Everything went really smoothly and easily, so I'm really happy with my purchase. I'll definitely be shopping here again in the future.
Fast track service
I recently bought the fast track service from this retailer and I have to say, I'm really impressed with the service I got. Right from when I ordered, the communication was great. They kept me updated on my purchase and told me when it would arrive. I was really surprised at how quickly it arrived, and I got it on time. I would definitely recommend their fast track service, especially if you want quick delivery without paying for postage for a year.
Clothing and footwear
I bought some clothes and shoes from this company recently. Their website was really easy to use and it was simple to place my order. I was really happy with the items I got - they were really good quality and seemed like a good deal for the price.
New leather jacket
I recently bought a new leather jacket from this shop and I have to say, I was really impressed with the whole experience. First off, I ordered it over the Bank Holiday weekend and was amazed when it arrived the very next morning, even though it was a holiday. The delivery was great, the courier was friendly and helpful, and they even brought it all the way up to the 4th floor. When I tried on the jacket, it was a perfect fit and looked stylish and comfy. I'm really pleased with my purchase and the service I received.
Clothing and shoes
I recently bought some clothes and shoes from an online shop. Ordering them was really easy and simple. When they arrived, they were just like they were shown on the website. They were all neatly packed and secure, which I thought was great. All in all, I was really happy with the service I got from this company.
Replacement items
I shop a lot and the other day I had to get in touch with customer services because my parcel went missing. It was a bit of a mission to finally speak to someone, but when I did, they were really helpful and got my replacement items sent out straight away. The prices are good and I'm happy with everything overall, but I do wish the customer service communication was a bit more smooth.
Replacement items
I had a problem with my order recently, as it disappeared after being marked as delivered. The customer service team at MandM really saved the day though! They were so helpful and went out of their way to help me. They were friendly, quick to respond, and kept me in the loop the whole time. I was really impressed with how they communicated and how dedicated they were to sorting out the problem as soon as possible. In just a few days, I got the replacement items and I'm thankful for the efficient service MandM provided. Thanks for the top-notch customer service!
Children's clothing purchase
I just bought some kids' clothes from this website and I have to say, I'm really happy with them. The quality is really good and the prices are very reasonable. I've been kept up to date on the delivery, which is great for me. The clothes not only look nice but they also wash really well, which is important for kids' stuff. My granddaughter adores everything I've got her from here, so I'm a very satisfied customer.
Website navigation
The website was really easy to use, I found what I needed without having to waste time scrolling through loads of pages. My order arrived quickly and with no problems. Overall, a great experience.
Trainers purchase
I bought some trainers but they were too big, so I had to swap them for a smaller size. The return process was easy and I got the right size in just a few days. These trainers are really comfortable.
Fast delivery, excellent quality goods, easy returns and quick refunds
I was really impressed with how quickly my stuff arrived - they came in no time at all! The quality of the items was even better than I expected, and I was so happy with what I bought. The prices were fair and matched the great quality of the products. Sending back items that didn't quite work out was really easy and hassle-free, which was a major plus. I was also amazed at how speedily the refunds were sorted and put back into my account.
Men's sportswear
The men's sportswear selection at MandM is spot on. I managed to find just what I needed and snagged some great deals along the way. The quality of the products is really good, and they fit like a charm. However, I have to admit that returning items was a bit of a nightmare for me, living out here in the rural boonies. It would be so much easier if MandM had a more straightforward returns process, like other stores that use post office drop-off points.
Refund issue
I was really disappointed with the customer support I got when I tried to get a refund for an item I returned to the store. I returned 3 items but only got a refund for 2. I tried to contact customer service several times but they weren't helpful and couldn't solve the issue. It's annoying to have to keep telling the same story to different people and not getting any help. It's obvious that there's a big problem with communication within the company, and it's made me lose trust in their customer service.
Clothing and footwear
The prices for clothing and footwear in this store are really good and you can trust that they are not second-rate items. I always manage to find fantastic bargains here and the quality is honestly top-notch. I've bought gifts for a few friends' birthdays from here and they've really loved the stuff.
Clothing order.
I bought some clothes from this shop not too long ago and I must say, it was a pretty good experience. The prices were really good and the delivery was super fast. I decided to go for express delivery and it came right on schedule. The only downside was that there wasn't a returns label in the package. Luckily, I could get one from the shop for a small cost. I did have a little problem with getting the wrong size, but the customer service team were really helpful and sorted me out with a free returns label.
About MandM
You can find clothes at many shops, but not all sell sportive streetwear. So if that?s what you?re looking for, where can you get it? One of the shops that you can visit is MandM. But what kind of shop is this? How comfortable is their clothing? Can you walk in their shoes for hours? Will their jackets keep you warm on a cold winter?s day? How long will you have to wait for your shirt to arrive? Will they deliver the correct item? And what kind of customer service can you expect if you are stuck with a question, complaint or problem? The answers to these questions can best be given by real-life customers who have shopped there. They express their unbiased, unrestrained opinions, comments, ratings and experience in their customer reviews and MandM reviews in particular, so you will know what to expect if you decide to become a customer of MandM yourself.
About MandM
MandM is a shop that sells clothes. The two M?s in the name stand for Mark Ellis and Martin Churchward, the founders. So MandM stands for Mark and Martin Direct. Their story started in 1987 when they began selling end-of-line sports products directly to customers in the UK. More than 30 years later, they are one of Europe's leading online off-price retailers with over 9 million active customers. Their main goal is to provide high-quality items to their customers at low and affordable prices. They do this by buying directly from the brands, licensees and suppliers. They are committed to providing customers with the newest high-quality fashion at the lowest prices possible all year round.
Products and Services of MandM
MandM currently stock over 150 brands, ranging from big household names to up-and-coming labels. They have collections for men, women and children. For men, they offer knitwear, joggers, hoodies, sweatshirts, clothing multipacks, shorts, shirts, jeans, coats, trousers, chinos, jackets, tracksuits, t-shirts, vests, jumpers, Cardigans, but also sportswear, swimwear, formal wear, loungewear, and nightwear. For women, they add playsuits, leggings, tops, jumpsuits, dresses and skirts. Children have vests, shorts, shirts, baby wear, joggers, Tracksuits & sets, Hoodies, Sweatshirts, Jackets, Coats, Nightwear, Slippers, Clothing multipacks and other clothes. Still, they are also offered a character shop in which they can find clothes from popular children?s characters like Batman, The Flash, Marvel?s Avengers, Star Wars, Spider-Man and Justice League. But, of course, you also need shoes. Therefore, MandM offers running shoes, trainers, canvas shoes, rugby boots, sports footwear, hiking boots, plimsolls, football shoes etc. And they sell accessories like underwear, books, bags, socks, caps, hats, games, books, sports accessories, hats, jewellery, beauty accessories, sunglasses, handbags, purses, wallets, belts and more. Their range of brands includes Lacoste, Converse, Timberland, French Connection, Armani Jeans, Adidas Originals, Under Armour, Jack & Jones, Diesel, Emporio Armani, Brave soul, Reebok & Reebok Classics, Super dry, UGG, Board Angels, ASICs, Jacqueline de Young, Kangaroo Poo, Original Penguin, New Balance, Ben Sherman, Canterbury, French Connection, Levi?s, Bench, Nike, Puma, Hunter, Skechers, Trespass and more. And you can also take a look at their unique range of Christmas outfits.
Additional Services of MandM
MandM provides several after-sales services, such as different payment methods, shipping services, and return policies. Their payment methods are Klarna, Clearpay and PayPal. Additionally, they offer PayPal Pay in 3, where you can purchase items now and pay them off with three interest-free instalments over the next two months (the first payment happens at the end of the current month). You can do this by selecting PayPal as your payment method when you check out, logging into your PayPal account, and if the transaction is qualified, you'll see PayPal Pay in 3 as one of the available payment methods. After you've chosen it, you can apply for a PayPal Pay in 3 plan in a few easy steps, receive an instant decision, and complete your purchase. Orders from the UK over a certain cost are awarded free shipping, and ordering before 11 pm makes your items eligible for 2-Day delivery (depending on your proximity to warehouses). The delivery services they utilise are Evri and DPD. Parcel tracking isn?t available, but MandM will email you once the item is dispatched and another once it's been delivered. You can call their customer service department in case of any problems.
Email: customerservices@MandMdirect.com
Complaints, Compliments and Tips for MandM
Does your wardrobe already contain clothes purchased at MandM? Then you are the right person to tell us more about this company. Like M and M trustpilot reviews, you can also write about your experience with MandM on BritainReviews. If you?re wondering, ?is M and M legit??, here you'll find honest answers from real customers. So what is your opinion on the quality of their clothes? How comfortable, warm, breathable and durable are they? How long does it take MandM to deliver the shirts, jackets, boots, trousers or accessories to your home? Had their customer service ever helped you out? Would you buy from MandM again? From your perspective, is M and M real or fake? Why is MandM so cheap? As mentioned in the passage above, all their items are sourced directly from brands, licensees, and suppliers so that they can sell at the lowest price possible. So tell us everything about your experience by writing a review. Your MandM feedback can help potential customers know what to expect if they buy from MandM. Is MandM a good clothing supplier for you? Read customer reviews about their children's fashion, women's clothing, male fashion, dresses, skirts etc.
Bonus!
📊 How did MandM shine for you?
Contact Information
Clinton Road
HR6 0SP Leominster
United Kingdom
📧 customerservices@mandmdirect.com
Categories MandM
Online shopping | Sport & Outdoor Reviews & Experiences | Children & Baby Reviews & Experiences | Fashion Reviews & Experiences
Page Statistics
Seite online seit: 30 August 2017
Letzte aktualisierung: 24 March 2025
Review with most votes
I had a good purchase from Man
I ordered some clothes from MandM, wasn't sure about the order earlier. Then I got some reviews and feebacks online about their products. It was positive. I bought them, it was ... Read onBy: Joy Harper