MandM Direct

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MandM Direct

40% Would buy here again

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Spotlight: What are our customers saying?

D
David Ward
I bought several items from MandM direct and when the 5 items arrived, the jogging pants were XXL and not the XL I ordered! I contacted them and they wanted me to parcel them up and take to a post...Read on
J
Joy Harper
I ordered some clothes from MandM, wasn't sure about the order earlier. Then I got some reviews and feebacks online about their products. It was positive. I bought them, it was a Jeans, joggers and...Read on
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Ethan Liu
I ordered two pairs of shoes the same size. They turned out to be too big and poor quality. I only tried one pair and returned both pairs. The return team says that I have worn them both and sent b...Read on
M
Mr Morris
Sent wrong size and a dress I ordered unpackaged. Contacted via Facebook, they took ages to reply. No apology given and expect you to pay to return item #awfulcustomerserviceRead on
M
Mrs winifred Lewin
Ladies sketchers purchased on the 23rd July 2021. I bought these as I already have one pair but not purchased at M and M. However the ones purchased are not comfortable so I contacted yourselves. I...Read on

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    Joggers

    I bought several items from MandM direct and when the 5 items arrived, the jogging pants were XXL and not the XL I ordered! I contacted them and they wanted me to parcel them up and take to a postal supplier! I have to Shield during the lockdown being a vulnerable member of the public! They have no other way of me getting a refund! I won’t but another thing from them in future! It was their mistake in the first place and they clearly don’t care about Customer Service


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    I had a good purchase from MandM last week

    I ordered some clothes from MandM, wasn't sure about the order earlier. Then I got some reviews and feebacks online about their products. It was positive. I bought them, it was a Jeans, joggers and one tracksuit. I find it quite awesome. So I thought I should do a review as well, so some other guy can buy it.


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    DO NOT SHOP THERE!

    I ordered two pairs of shoes the same size. They turned out to be too big and poor quality. I only tried one pair and returned both pairs. The return team says that I have worn them both and sent back to me with no approval. I was very upset by that because even you said that I tried the first pair, the second pair were totally untouched. They are very sneaky and I would not recommend these guys!


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    Child sketchers boots

    Sent wrong size and a dress I ordered unpackaged. Contacted via Facebook, they took ages to reply. No apology given and expect you to pay to return item #awfulcustomerservice


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    £39.98

    Ladies sketchers purchased on the 23rd July 2021. I bought these as I already have one pair but not purchased at M and M. However the ones purchased are not comfortable so I contacted yourselves. I have never had any reply and am very annoyed as I feel the service or should I say NON SERVICE is absolutely disgusting and feel I have thrown £39.98 away. It is not a small amount and to not acknowledge my previous emails to you is not good customer service.
    Thoroughly annoyed, Mrs W. Lewin


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    Mandm don't refund your money

    Never received refund for items I returned. I raised with their customer service centre, but got blunt reply with no help whatsoever. Totally annoying experience. Terrible customer service. Stay away!

    I'll never buy again from them :(


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    Shorts

    Same old response from customer service, after ordering shorts twice thinking I'd made a mistake, turns out it was them which they deny.

    They change the size to whatever is next available and deny this, sending me pictures of an invoice that I didn't receive, I've found reviews that show this has happened to several others although the company say this isn't possible.

    Now unable to access my account. Reviews on other sites show a much poorer picture of their services, so wondering how many of their 5 star ones are actually true.


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    Jeans

    I was due del today have paid for express del have not turned up


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    Brave soul quilted coat

    Arrived with a ripped inner sleeve lt looks like someone has had it they were to big for it to fit them and they have returned it lm not happy


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    Present

    They use a delivery company called Hermes I dont even know if this company exists as is no way you can contact them. They didn't deliver my parcel no explanation just an email that the adress is not complete and I should contact them. I check several times the address is complete, tried to contact them you have 2 choices to come back tomorrow ( this is every day) or contact supplier. I contact MandM they said they will give me an answer in a few days. So a few days for a service I paid for and had no explanation!?!?!?! It was supposed to be a present and as all the shops are closed due coronavirus to order online was my only option. Totally ruin my day and my surprise. It it disgusting I can believe what kind of service is this when I dont even have a option to contact the delivery company. Never again!!!!!!!!!!!!!!!!!!!!!!!!!! Hopefully I will get a refund as soon as possible as my parcel is not traceable because delivery company is a gost. When I email that I want a refund because I have my answer not able to provide the service you paid for they send my the same email that they will give me an answer in a few days it is ridiculous.


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MandM Direct

You can find clothes at many shops, but not all of them sell sportive streetwear. So if that’s what you’re looking for, where can you go to? One of the shops that you can visit it MandM Direct. But what kind of shop is this? How comfortable is their clothing? Can you walk in their shoes for hours? Will their jackets keep you warm on a cold winter’s day? How long will you have to wait for your shirt to arrive? Will they deliver the correct item? And what kind of customer service can you expect if you are stuck with a question, complaint or problem? The answers to these questions can best be given by real life customers that have already shopped at MandM. They express their unbiased, unrestrained opinions, comments ratings and experience so you will know what to expect if you decide to become a customer of MandM yourself.

About MandM
MandM Direct is a shop that sells clothes. The two M’s in the name stand for Mark Ellis and Martin Churchward, the founders of MandM. They have collections for men, women and children. For men, they offer knitwear, joggers, hoodies, sweatshirts, clothing multi packs, shorts, shirts, jeans, coats, trousers, chinos, jackets, tracksuits, t-shirts, vests, but also sportswear, swimwear, formal wear, loungewear and nightwear. For women, they add playsuits, leggings, tops, jumpsuits, dresses and skirts. Children have their own vests, shorts, shirts, babywear, joggers and other clothes, but they are also offered a character shop in which they can find clothes from popular children’s characters like Batman, The Flash, Marvel’s Avengers, Star Wars, Spider-Man and Justice League. Of course you also need shoes. Therefore, MandM offers running shoes, trainers, canvas shoes, rugby boots, sports footwear, hiking boots, plimsolls, football shoes etc.  And they sell accessories like underwear, books, bags, socks, caps, hats, games, books, sports accessories, hats, jewellery, beauty accessories, sunglasses, handbags, purses, wallets, belts and more. Their range of brands includesLacoste, Converse, Timberland, French Connection, Armani Jeans, Adidas Originals, Under Armour, Jack & Jones, Diesel, Emporio Armani, Bravesoul, Reebok, Superdry, UGG, Board Angels, Asics, Jacqueline de Young, Kangaroo Poo, Original Penguin, New Balance, Ben Sherman and more. And you can also take a look at their special range of Christmas outfits.


Services of MandM Direct
You can order products from MandM online. MandM’s delivery service will bring your purchase directly to your home. In case or any problems, you can give their customer service department a call.

Complaints, Compliments and Tips for MandM Direct
Does your wardrobe already contain clothes purchased at MandM? Then you are the right person to tell us more about this company. What is your opinion on the quality of their clothes? How comfortable, warm, breathable and durable are they? How long does it take MandM to deliver the shirts, jackets, boots, trousers or accessories at your home? Had their customer service ever helped you out? Would you buy from MandM again? Tell us everything by writing a review. Your personal experience can help potential customer reviews to know what to expect if they decide to buy from MandM.

is MandM the best clothing supplier for you? Read customer reviews about their children's fashion women's clothing, male fashion, dresses, skirts etc.