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Joggers
I bought several items from MandM direct and when the 5 items arrived, the jogging pants were XXL and not the XL I ordered! I contacted them and they wanted me to parcel them up and take to a postal supplier! I have to Shield during the lockdown being a vulnerable member of the public! They have no other way of me getting a refund! I won’t but another thing from them in future! It was their mistake in the first place and they clearly don’t care about Customer Service
I had a good purchase from MandM last week
I ordered some clothes from MandM, wasn't sure about the order earlier. Then I got some reviews and feebacks online about their products. It was positive. I bought them, it was a Jeans, joggers and one tracksuit. I find it quite awesome. So I thought I should do a review as well, so some other guy can buy it.
DO NOT SHOP THERE!
I ordered two pairs of shoes the same size. They turned out to be too big and poor quality. I only tried one pair and returned both pairs. The return team says that I have worn them both and sent back to me with no approval. I was very upset by that because even you said that I tried the first pair, the second pair were totally untouched. They are very sneaky and I would not recommend these guys!
Child sketchers boots
Sent wrong size and a dress I ordered unpackaged. Contacted via Facebook, they took ages to reply. No apology given and expect you to pay to return item #awfulcustomerservice
£39.98
Ladies sketchers purchased on the 23rd July 2021. I bought these as I already have one pair but not purchased at M and M. However the ones purchased are not comfortable so I contacted yourselves. I have never had any reply and am very annoyed as I feel the service or should I say NON SERVICE is absolutely disgusting and feel I have thrown £39.98 away. It is not a small amount and to not acknowledge my previous emails to you is not good customer service.
Thoroughly annoyed, Mrs W. LewinMandm don't refund your money
Never received refund for items I returned. I raised with their customer service centre, but got blunt reply with no help whatsoever. Totally annoying experience. Terrible customer service. Stay away!
Shorts
Same old response from customer service, after ordering shorts twice thinking I'd made a mistake, turns out it was them which they deny.
They change the size to whatever is next available and deny this, sending me pictures of an invoice that I didn't receive, I've found reviews that show this has happened to several others although the company say this isn't possible.
Now unable to access my account. Reviews on other sites show a much poorer picture of their services, so wondering how many of their 5 star ones are actually true.Jeans
I was due del today have paid for express del have not turned up
Brave soul quilted coat
Arrived with a ripped inner sleeve lt looks like someone has had it they were to big for it to fit them and they have returned it lm not happy
Present
They use a delivery company called Hermes I dont even know if this company exists as is no way you can contact them. They didn't deliver my parcel no explanation just an email that the adress is not complete and I should contact them. I check several times the address is complete, tried to contact them you have 2 choices to come back tomorrow ( this is every day) or contact supplier. I contact MandM they said they will give me an answer in a few days. So a few days for a service I paid for and had no explanation!?!?!?! It was supposed to be a present and as all the shops are closed due coronavirus to order online was my only option. Totally ruin my day and my surprise. It it disgusting I can believe what kind of service is this when I dont even have a option to contact the delivery company. Never again!!!!!!!!!!!!!!!!!!!!!!!!!! Hopefully I will get a refund as soon as possible as my parcel is not traceable because delivery company is a gost. When I email that I want a refund because I have my answer not able to provide the service you paid for they send my the same email that they will give me an answer in a few days it is ridiculous.
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I'll never buy again from them :(