Olivia's - Overall Rating based on 20 reviews
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Variety of products
I popped into the store the other day and must say I was well impressed by the huge variety of products they had on offer. Everything just looked so inviting and caught my eye. I'd definitely suggest this store to anyone in search of a great selection of goods.
Delicious, unusual, distinctive, and classy products
I have to say, I was really impressed with my experience. The products I bought were delicious and really classy. I just couldn't get enough of them! But the customer service was what really stood out for me. Lottie Woodbury was absolutely fantastic - she was so helpful and efficient. She made my shopping trip even better. I will definitely be returning for more of those tasty treats!
Black leather handbag
I bought a fab black leather handbag from this boutique and honestly, it's even better than I expected! The bag looks really classy and the craftsmanship is spot on. I love all the little details and the overall design is just perfect. The staff in the boutique were so helpful too, they really made my shopping experience a breeze and gave me all the info I needed about the bag. I'll definitely be coming back here again and I'd definitely tell others to check out their stuff if they're after top-quality items.
Online purchase
I must say, I was really pleased with my shopping experience on this company's website. It was so easy to use, I could easily find what I wanted and buy it without any problems. Checking out was a breeze, which I always appreciate. Plus, I saved money because the item I bought was cheaper here than on other websites I had looked at. Win for me!
Interior design products
Olivia's team is definitely one of the top trade partners for me in my role as an interior designer. The quality of their products is always spot-on, which is crucial for the success of my projects. Faye, who is my account manager, is an absolute delight to collaborate with. She is patient, friendly, and incredibly supportive. Besides delivering exceptional customer service, she also ensures that my orders are handled promptly. Working with Olivia's has been nothing short of amazing, and I plan to keep using them for all my future projects.
Sneakers and leggings
Hey there, if you're after some awesome sneakers and leggings, Olivia's is the place to go. I was looking for the perfect pair of kicks to go with my new workout clothes, and Olivia's had exactly what I was after. The customer service was really great. I had a few queries about sizes and materials, and the staff were quick to help me out. They really know their stuff over there.
Elegant high-end furniture
I was absolutely amazed by the range of sophisticated high-end furniture they had in that posh store. It was a pleasure scrolling through their website and I quickly discovered the perfect pieces to enhance the appearance of my home. I really can't praise this place highly enough if you're looking to add a bit of elegance to your living space.
New jacket arrived ripped
I recently bought this really awesome jacket from this website, but when it arrived, I was devastated to find that it was ripped! I was incredibly frustrated! I tried reaching out to the company, but they completely ignored my complaints. Can you believe it? To make matters worse, I discovered that I had to pay extra to return the jacket because they wouldn't allow me to use my own courier. The customer service was atrocious, it felt like a massive struggle to get any assistance from them. I requested a refund since the jacket I received looked nothing like the one advertised online. I really hope they refund my money. After this experience, I definitely won't be shopping with them again, that's for sure!
Unique products and easy website
I came across this website when I was looking for some unique home decor items, and I have to say, I was really pleased with what I found. The products on offer are really special and absolutely gorgeous. The website itself was so simple to use, which made browsing and shopping really easy for me. I also liked that there were different payment options available, making the checkout process nice and straightforward. And on top of all that, I even got a discount to start with, which was a lovely bonus. All in all, I can only speak positively about my shopping experience at Olivia's.
Quick and Easy Purchase
I recently popped into this shop and I must say, I was really impressed. Everything went smoothly, and I managed to find just what I needed without any hassle. They had a really good selection of products, with lots of different styles to pick from. I'd definitely suggest this shop to anyone after top-notch products and brilliant service.
Libra Eva table lamp in blue
I bought a blue table lamp from this shop not long ago and I was really happy with how good it was, so I decided to treat myself to another lamp in different colours. The delivery was really quick and the packaging was top-notch, meaning my lamps turned up in perfect condition. The quality of the lamps was even better than I thought it would be and I'm totally chuffed with my purchase.
luxury product
I recently bought a luxury product from this company, expecting top-notch items since they market themselves as a luxury brand. However, when the product arrived, I was disappointed to see that it was of low quality, clearly mass-produced in a foreign country. The whole experience was not great, especially considering the high prices of luxury items.
Moreover, I was surprised by the lack of transparency regarding the costs of returns. Olivias did not mention the return charges when I made the purchase, but later tried to charge me £11 to return a simple item. This lack of clarity and unexpected charges only made my negative experience with this company worse.
In conclusion, based on my own experience, I would advise potential customers to think twice before buying from this company. It might be better to look at other options like John Lewis for a more satisfying shopping experience.Digital camera
I recently bought a digital camera online and found the website really easy to use. The customer service team were really friendly and helped me with all my questions. Plus, the delivery was super fast too, which was a nice surprise.
Decor items for a new home
I’m really impressed with the decor items I bought from Olivia's - the quality and aesthetics are brilliant! They’ve really helped to enhance the look of my new home and add those perfect finishing touches. The range of products Olivia's offers is not only stylish, but also really high quality. I’m definitely planning on going back there for more items to spruce up my home decor.
Dining chairs
I bought some dining chairs from an online store not long ago, and my experience was pretty good overall. The website was easy to use, so ordering was a piece of cake. But when I placed my order, I got a message saying one of the chairs was out of stock. That was a bit of a let-down because I was excited to get the whole set. However, the customer service team got in touch with me really quickly to suggest some other options or a refund for the missing chair. I was grateful for their fast help and their willingness to sort things out.
Phone inquiry about a product
I gave Olivia's a ring the other day to ask about a product I fancied, and oh my word, the customer service was absolutely fantastic! The person I had a chat with was so lovely and really knew their stuff, they answered all my questions without any bother. I hadn't even heard of Olivia's before that, but now I'm definitely thinking about getting something from them down the line.
Clothing items
I thought that ordering was really easy and quick. They sent me an email confirming my order straight away. But I was a bit let down by how long it took for my order to arrive, especially when I had to pay for delivery. The email said they would charge me if I missed the delivery, which worried me. It was hard to know when to expect my order with only a rough idea of when it would arrive.
Floor lamp
Website not updated. Orders not processed properly. Stated in stock but after 3 weeks of waiting I emailed them to find the item was discontinued and that it could be another 14 days before I get a refund. It's not right to have the customer chase to find out somehting that they should've identified and put right a couple of days after placing the order. The worst type of online retiallers act this way. AVOID.
Milano Media Unit
Ordered the Milano Media Unit for our new extension. Got the unit yesterday within lead time and I love it. Email communication kept me well informed on my order process and a great customer service team who couldn't have been more helpful when I called for product advise before I purchased. Would highly recommend to friends and family. I'll be back to buy more. Thank you.
Mirror - Change Of Mind
I managed to purchase a mirror and it was my fault, but the item didn't fit my style, the customer service team were great! They offered me an exchange and it was delivered within 2-3 days. Great Service! Will come again
Review with most votes
Mirror - Change Of Mind
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