Petwell Reviews

: 22
59% Would buy here again

Most relevant positive review

  2024-05-29
First-time purchase - Impresse
I was really impressed by all the different products they had on the website. The prices were pre... Read on
Jeremy Phillips

Most relevant negative review

  2024-05-26
Dog food subscription
My experience with this company has been an absolute nightmare. I originally signed up for a dog ... Read on
Lewis

Review with most votes

  2024-01-23
Seresto flea and tick collar
I bought a Seresto flea and tick collar for my dog from an online shop not long ago. I have to sa... Read on
ken

Reviews (22)

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    Dog supplies

    As someone who owns a pet, it's really important to find a company that's reliable, offers good prices and delivers on time. I've been shopping at this store for a while now and I have to say, they never let me down. They really care about my furry friend and always have their best interests at heart, which I really appreciate. The products are high quality and I know I'm getting value for my money. Ordering is easy and straightforward, and the staff are always friendly and ready to help. I would definitely recommend this company to any pet owners who want the best for their animals.


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    Poo bag holder for flexi lead

    As a proud owner of a pet, I always want to make sure that our walks together are clean and easy. That's why I recently got a poo bag holder to clip onto my flexi lead, and it's made a huge difference. It's so handy to have the bags easily accessible without having to rummage in my pockets. The holder is tough and keeps the bags in place, even during our most active walks. I've used it plenty of times already, and it's been brilliant every time. I was also really pleased with how quickly the holder was delivered, which just added to my positive experience with this purchase.


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    Microchip feeders

    I bought some microchip feeders from this company not long ago and they appear to be doing a good job. I'm happy with how well-made they seem to be and I'm optimistic that they'll keep working properly. Although there was a small delay in getting them delivered, which wasn't the company's fault, they arrived pretty quickly in the end. I'm grateful for how promptly the company sent them out and for how smoothly everything went. I'd definitely think about buying from them again next time.


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    Seresto flea and tick collar

    I bought a Seresto flea and tick collar for my dog from an online shop not long ago. I have to say, I was really impressed with the whole thing. The price was way better than other places I looked at, and ordering it was dead easy. They kept in touch with me all the way through and let me know what was going on. Plus, the delivery was quick and the collar arrived in perfect nick. To be honest, I couldn't be happier with my purchase and I'll definitely be using this shop again.


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    First-time purchase - Impressed

    I was really impressed by all the different products they had on the website. The prices were pretty good, and I was pleasantly surprised by how quickly my order arrived. Overall, I had a great experience as a first-time customer.


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    Dog food subscription

    My experience with this company has been an absolute nightmare. I originally signed up for a dog food subscription because my furry friend has some serious allergies and this was the only product that actually helped him. However, right from the start, I had problems with accessing my account and updating my subscription. When my delivery got delayed, I was running around trying to find an alternative for my poor dog who was really struggling with itching and discomfort without his special food. The only good thing about this whole situation is that the product itself is amazing and my dog really enjoys it. But that's not good enough to make up for the poor service and reliability from this company.


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    Excellent experience

    I bought something from this company not long ago, and honestly, it was a really good experience. The prices were fair, and the stuff I got was top-notch. They delivered it super quickly and they kept me updated the whole time. Also, everything was packed really well so it all arrived in perfect condition. I'd definitely tell others to give this company a go, and I wouldn't think twice about ordering from them again in the future.


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    Squirrel proof fat ball cage

    I recently bought the squirrel-proof fat ball cage from Petwell and I have to say, I am really happy with it. The cage is sturdy and does a great job of keeping the squirrels away while still letting the birds feed in peace. The price was good and the delivery was fast. Overall, I'm really pleased with my shopping experience at Petwell and I'll definitely be going back.


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    12 x 14kg bags of dry dog food

    I bought 12 x 14kg bags of dry dog food from this place recently and I was really impressed. Ordering was simple, the prices were great, and the delivery was fast. This was my second time buying from them and I've been happy both times. The only issue was that the delivery boxes were a bit damaged, but thankfully the dog food inside was fine.


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    Discounted pet supplies

    I came across this website while browsing online and was really pleased to see that they had the pet supplies I was after at a cheaper price than other stores. Ordering was simple and the delivery was fantastic. I'll definitely be using this website again for all my pet supply needs.


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    Repeat order of dog food

    I was really let down by my recent experience with that online pet shop. I ordered dog food again but didn't get any dispatch confirmation, even though they took my payment straight away. I emailed them about it, but didn't hear back for ages. Eventually, they told me they couldn't get my order and said sorry for not telling me sooner. It was frustrating because I need my pet's food on time, so I had to find it somewhere else in the end.


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    Slow delivery, wrong house, joke

    Oh my goodness, I ordered some things from this one place and the delivery was seriously awful. They used this really bad courier called Evri and they were just so unreliable. It took forever for the package to get to me and when it finally did, they dropped it off at the WRONG house! Can you believe that? And then they tried to blame it on putting it through the letterbox. It's just ridiculous, really.


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    Subscription deliveries

    I've been really let down by the subscription deliveries I've had from this company. Out of the three deliveries I've had, two of them went wrong. The first time, they didn't even tell me the things I wanted were out of stock until I asked them about my order. Then, to top it off, I had to go to the shop myself to buy dog food, which defeats the whole point of having a subscription. And then, to make matters worse, I got an apology email with my name spelt wrong. It's so annoying to rely on a service that's meant to be convenient but keeps letting me down.


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    Delayed order

    I am really let down by how inefficient this company is. This is the second time I've ordered from them, and once again, I had to constantly follow up because my items were not sent out quickly. Waiting a whole week just for my order to be processed is just not on. I respect my time and when I shop online, I expect a decent level of service. It's annoying that I had to keep reminding them about my order, and it's really put me off. I won't be giving them another chance to do better.


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    Quick and easy purchase

    Exactly what I needed at a fab price. The website was dead easy to use and I really liked getting updates on how my order was going. Tracking my delivery with evri was a nice bonus. Overall, total hassle-free experience. Cheers!


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    Quick order not delivered

    I made a quick order for some pet supplies, but they still haven't been delivered. Supposed to have been here yesterday, but the company didn't turn up. To add to the frustration, the delivery was actually cancelled the day before that. It's frustrating not knowing when my order will arrive.


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    Confirmation email but no delivery info

    I ordered something and got an email confirming it, but then I didn't receive any further updates! I mean, come on, how difficult is it to keep customers informed about the delivery? Thankfully, I was home when it eventually arrived.


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    Repeat dog food order with delivery charges issue

    My time dealing with Petwell has been quite disappointing. I ordered my dog's food again, only to realise delivery charges were added even though my order was over £35.00. To make things worse, the food still hasn't arrived after 10 days and I was informed it's out of stock. They assured me they'd contact me soon, but I haven't heard from them yet. I'll have to follow up on this tomorrow. Overall, what a waste of time and money.


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    Online order mishap

    My online order was an absolute disaster. They went and sent my parcel to the wrong city, then somehow messed up the order number on their system too. The manager I had to deal with was just the rudest and most incompetent person I've ever come across. Best advice? Steer clear of this company.


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