Route One Reviews
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Reviews (23)
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Skateboard wheels
I just wanted to share my positive experience as a customer of Route One. The staff member Meg Tweedle was absolutely fantastic. She really went out of her way to help me find the right skateboard wheels. Meg was not only really knowledgeable about the products, but she also gave me some great tips on how to look after them. Her friendly and approachable attitude made the whole shopping trip so much more enjoyable. It's not often you meet someone so dedicated to making sure customers are happy, and Meg definitely deserves credit for her amazing service.
Shorts and t-shirts
I've been getting shorts and t-shirts from this company for ages, and I've never really had any big problems with my orders. Any little hiccups that did pop up were sorted out fast and without any hassle. I don't get why some folks are having such terrible times because my experience has always been good. The stuff they sell is decent quality and there's loads of options to pick from. The website is simple to use and ordering is a breeze. All in all, I'm happy with my buys from this company.
Rare item
As a customer looking for a certain hard-to-find item, I checked out the website reviews before deciding to buy from them. Even though there were a few bad comments, I decided to go for it because they were the only ones in the UK with the item I wanted. I liked that they didn't delete any negative reviews, it made me feel like they were being honest about any problems. Also, I used a credit card just to be safe in case my order didn't show up. I was happy to get my item in just 4 days, no issues at all.
Quality rucksack purchase
I bought a really good rucksack for my daughter and it arrived about 3-5 days later. It was a decent price, but when we got it, it was all dusty and had lots of marks on it. I got in touch with customer service, they were quick to respond and asked for some photos. I decided to get a refund, which was sorted out pretty fast. Even though I was a bit disappointed at first, the customer service was so good that I'd be happy to shop with them again.
Skateboard components purchase
I bought a bunch of skateboard parts from Route One the other day, thinking I'd get a smooth experience with their grip tape service. But boy, was I let down! The way they handled the order and treated me as a customer was just not up to par. When my package finally rocked up, the parts were all over the place inside, making me worry they might've been knocked around during shipping. And get this - even though I shelled out for their grip tape application service, they still sent it as a roll for me to put on myself. Not cool. Plus, one of the bits was damaged when it got to me, making me even more annoyed.
Skate shoes
I bought some skate shoes from this company not long ago but when they arrived, they didn't fit properly. So, I thought it would be best to return them and follow the steps they have for returns. The problem is, once I sent them back, I didn't hear anything back from them. I even tried to get in touch through emails a few times but still, after more than two weeks, there's been no response. It's just not on really, especially since they're usually so good with their customer service.
Online shopping experience
I just have to say, I'm really baffled by all the bad reviews this company has had before. My recent time shopping with them was honestly top-notch. The prices were so good, the range of products they had was amazing, and my order arrived super quickly. I'm already thinking about what I want to buy next from them and I would definitely suggest them to anyone wanting a trustworthy online store.
Great items
Excellent products,value of money ,no doubt
Tracksuits and Nike shoes and few items for my life partner like Michigan Coat and her all time favorite T-shirts from Rout One.
What is attraction..In fact either him or her ,colors of apparels are too good.
Never failed any delivery in last four years.
A trusted shop, who value customers money.Shoes
I bought some shoes online not long ago, and at first, I didn't get a confirmation for my order. So, I used the chat feature to talk to customer service, and a lovely person named Nell helped me find my order and sent over the confirmation straight away. They even offered me some extra help, which was really nice of them.
Bought some sick skate shoes
I absolutely love the skate shoes I got from this place! They fit like a glove and they look really cool. The delivery was speedy and the customer service team were so helpful when I needed advice on the size. Plus, the prices are amazing, much cheaper than other stores I've visited.
Limited edition trainers
I bought a pair of limited edition trainers from this company not that long ago, and I have to admit I was pretty let down by how it all turned out. At first, it all seemed okay - ordering was easy and the delivery was quick. But then, about a year later, when I actually went to wear or sell the trainers, I found out they were a totally different size to what I had ordered and what the box said. It's just crazy to me that the shoes and the box didn't match in size - a simple quality control check that should have been done.
New skateboard deck
I bought a new skateboard deck from this place and was really looking forward to getting it. But, when I looked up my order, I found out they didn't actually have it. I had to wait ages to get my money back, which was pretty disappointing, mate.
Watch purchase
I bought a watch from this shop and it came with a dead battery. I've chosen to keep it and get a new one fitted, but I dropped them an email to say I wasn't pleased and I haven't had any response. Just a simple apology would have been enough.
Jeans shorts
I've had a dreadful time with this company. I ordered a pair of jeans shorts from them 13 days ago, and they still haven't arrived. I emailed them 5 days ago and haven't heard back yet. The lack of communication and delay in getting my order is just not on. I'm really disappointed with the service they've given.
Birthday present order
I ordered a birthday present on the 5th of January, but was disappointed when I had to email the customer service team on the 12th as I hadn't received any updates. They informed me the item was out of stock, which was really frustrating. I think in this day and age of online shopping, this kind of service is just not good enough. When I buy something, I expect to be kept informed about whether it's actually available or not.
Trainers purchased for Christmas gift
I made an order for trainers weeks ago and I've emailed them many times but still no update. Their customer service is really bad, they haven't offered a refund or any compensation. I would recommend avoiding them if you want to receive your products on time.
Shirt purchase
I bought a shirt from the shop just before the holidays. When I realised it wasn't right for me, I contacted head office to ask about their return policy. They told me on the phone that it wouldn't be a problem to return it. However, when I went back to the store with the shirt, they said they only give refunds in the form of gift cards unless something is wrong with the item. Even though I had the receipt, they didn't give me a refund. I was really disappointed by the lack of communication about this policy, especially since it wasn't mentioned on my receipt, their website, or by any of the staff I spoke to.
Trainers order
I ordered a pair of trainers costing more than £80 in October, but they never turned up. I sent several emails but got no reply about where my order was or getting my money back. It was really frustrating getting no communication and the problem wasn't sorted out quickly. I wouldn't recommend using this service because the customer service is terrible and they don't keep their promises.
Baggy jeans
I recently bought a pair of baggy jeans from this company and I have to say, I wasn't that impressed with them. The sizing options were limited to long and short, so it was quite tricky finding the perfect fit. I had to alter the length myself to make it just right. The dye they used seemed to be cheap because it started coming off on my legs and hands pretty quickly. It not only looked dirty but was also hard to get rid of, I had to scrub really hard. On top of that, the jeans had a weird smell that reminded me of urine when they arrived, which was quite off-putting.
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Great items
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