Route One - Overall Rating based on 23 reviews
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Quality rucksack purchase
I bought a really good rucksack for my daughter and it arrived about 3-5 days later. It was a decent price, but when we got it, it was all dusty and had lots of marks on it. I got in touch with customer service, they were quick to respond and asked for some photos. I decided to get a refund, which was sorted out pretty fast. Even though I was a bit disappointed at first, the customer service was so good that I'd be happy to shop with them again.
Skateboard components purchase
I bought a bunch of skateboard parts from Route One the other day, thinking I'd get a smooth experience with their grip tape service. But boy, was I let down! The way they handled the order and treated me as a customer was just not up to par. When my package finally rocked up, the parts were all over the place inside, making me worry they might've been knocked around during shipping. And get this - even though I shelled out for their grip tape application service, they still sent it as a roll for me to put on myself. Not cool. Plus, one of the bits was damaged when it got to me, making me even more annoyed.
Skate shoes
I bought some skate shoes from this company not long ago but when they arrived, they didn't fit properly. So, I thought it would be best to return them and follow the steps they have for returns. The problem is, once I sent them back, I didn't hear anything back from them. I even tried to get in touch through emails a few times but still, after more than two weeks, there's been no response. It's just not on really, especially since they're usually so good with their customer service.
Limited edition trainers
I bought a pair of limited edition trainers from this company not that long ago, and I have to admit I was pretty let down by how it all turned out. At first, it all seemed okay - ordering was easy and the delivery was quick. But then, about a year later, when I actually went to wear or sell the trainers, I found out they were a totally different size to what I had ordered and what the box said. It's just crazy to me that the shoes and the box didn't match in size - a simple quality control check that should have been done.
New skateboard deck
I bought a new skateboard deck from this place and was really looking forward to getting it. But, when I looked up my order, I found out they didn't actually have it. I had to wait ages to get my money back, which was pretty disappointing, mate.
Watch purchase
I bought a watch from this shop and it came with a dead battery. I've chosen to keep it and get a new one fitted, but I dropped them an email to say I wasn't pleased and I haven't had any response. Just a simple apology would have been enough.
Online shopping experience
I just have to say, I'm really baffled by all the bad reviews this company has had before. My recent time shopping with them was honestly top-notch. The prices were so good, the range of products they had was amazing, and my order arrived super quickly. I'm already thinking about what I want to buy next from them and I would definitely suggest them to anyone wanting a trustworthy online store.
Rare item
As a customer looking for a certain hard-to-find item, I checked out the website reviews before deciding to buy from them. Even though there were a few bad comments, I decided to go for it because they were the only ones in the UK with the item I wanted. I liked that they didn't delete any negative reviews, it made me feel like they were being honest about any problems. Also, I used a credit card just to be safe in case my order didn't show up. I was happy to get my item in just 4 days, no issues at all.
Jeans shorts
I've had a dreadful time with this company. I ordered a pair of jeans shorts from them 13 days ago, and they still haven't arrived. I emailed them 5 days ago and haven't heard back yet. The lack of communication and delay in getting my order is just not on. I'm really disappointed with the service they've given.
Bought some sick skate shoes
I absolutely love the skate shoes I got from this place! They fit like a glove and they look really cool. The delivery was speedy and the customer service team were so helpful when I needed advice on the size. Plus, the prices are amazing, much cheaper than other stores I've visited.
Birthday present order
I ordered a birthday present on the 5th of January, but was disappointed when I had to email the customer service team on the 12th as I hadn't received any updates. They informed me the item was out of stock, which was really frustrating. I think in this day and age of online shopping, this kind of service is just not good enough. When I buy something, I expect to be kept informed about whether it's actually available or not.
Trainers purchased for Christmas gift
I made an order for trainers weeks ago and I've emailed them many times but still no update. Their customer service is really bad, they haven't offered a refund or any compensation. I would recommend avoiding them if you want to receive your products on time.
Shirt purchase
I bought a shirt from the shop just before the holidays. When I realised it wasn't right for me, I contacted head office to ask about their return policy. They told me on the phone that it wouldn't be a problem to return it. However, when I went back to the store with the shirt, they said they only give refunds in the form of gift cards unless something is wrong with the item. Even though I had the receipt, they didn't give me a refund. I was really disappointed by the lack of communication about this policy, especially since it wasn't mentioned on my receipt, their website, or by any of the staff I spoke to.
Trainers order
I ordered a pair of trainers costing more than £80 in October, but they never turned up. I sent several emails but got no reply about where my order was or getting my money back. It was really frustrating getting no communication and the problem wasn't sorted out quickly. I wouldn't recommend using this service because the customer service is terrible and they don't keep their promises.
Baggy jeans
I recently bought a pair of baggy jeans from this company and I have to say, I wasn't that impressed with them. The sizing options were limited to long and short, so it was quite tricky finding the perfect fit. I had to alter the length myself to make it just right. The dye they used seemed to be cheap because it started coming off on my legs and hands pretty quickly. It not only looked dirty but was also hard to get rid of, I had to scrub really hard. On top of that, the jeans had a weird smell that reminded me of urine when they arrived, which was quite off-putting.
Ordered clothes
I've recently bought some clothes from this company, but I've not had a great experience, to be honest. As soon as I made my order, I saw that they'd taken the money from my account, even before letting me know the items had been sent out. I tried emailing them a few times, but got no reply and no updates about where my order was at. It was all a bit annoying and made me feel like they didn't care about me as a customer. In the end, I had to get my bank involved to sort out getting my money back.
Shorts and t-shirts
I've been getting shorts and t-shirts from this company for ages, and I've never really had any big problems with my orders. Any little hiccups that did pop up were sorted out fast and without any hassle. I don't get why some folks are having such terrible times because my experience has always been good. The stuff they sell is decent quality and there's loads of options to pick from. The website is simple to use and ordering is a breeze. All in all, I'm happy with my buys from this company.
Skateboard wheels and bearings
I've been a customer of Route One for quite a while now, and I recently bought some skateboard wheels and bearings from them. I've bought these items before and always been happy with them. But this time, I was really let down. They sent me the wrong stuff and haven't been responding to my emails. I tried calling them, but their phone line is always busy. This kind of service just isn't on, especially from a well-known company like Route One.
Shoes
I bought some shoes online not long ago, and at first, I didn't get a confirmation for my order. So, I used the chat feature to talk to customer service, and a lovely person named Nell helped me find my order and sent over the confirmation straight away. They even offered me some extra help, which was really nice of them.
Tight shoes
I bought a pair of shoes not long ago, but sadly they were too tight and I couldn't get comfortable in them after trying to wear them in. I decided to email the company to ask if I could return the shoes in exchange for a cheaper replacement. I thought this was a reasonable idea that could work for both of us. Unfortunately, I didn't get any response to the four emails I sent. I'm disappointed by the poor customer service and won't be buying from them again in the future.
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