Soufeel24 reviews
This rating is based on 24 genuine user reviews submitted directly through BritainReviews.
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I had a small problem with the product I ordered, but when I contacted customer service, Cherry was really helpful in sorting it out. She made it easy for me by organising a replacement, which was great. I'm really impressed by their 90 day Customer Guarantee and how easy it was to keep in touch throughout. I would definitely recommend this company because of their excellent customer service.
Key ring purchase
I bought a key ring on the 5th of March, expecting it to arrive soon. However, it's now the 1st of April and I still haven't received it. I even paid for VIP service and shipping insurance to make sure it would arrive smoothly, but the tracking hasn't been updated since the 19th of March. I contacted customer support through email, and they replied promptly, but they couldn't give me any clear information about where my order is. This whole situation has really let me down, and I won't be buying from this company again.
Delicate charm purchase for daughter's Christmas gift
I was really happy when I bought a lovely charm for my daughter's first Christmas without her dad, but got pretty upset when it broke after just three months. I contacted customer service to ask for a replacement, but they told me the 90-day warranty had run out because I bought it a month before Christmas. I tried to explain that she had only worn it for about 10 weeks, but they couldn't help. I'm really disappointed with how they handled it and won't be buying anything from them again.
Delayed birthday present order
I ordered a gift from this company for a birthday, but it's been so frustrating. I placed my order on 7th February and it still hasn't arrived. I've spoken to customer service twice and got different stories about my order. One person said it would be sent on 4th March, another said it wasn't ready yet. Apparently, it's been in production since 28th February, causing delays. I'll wait until Monday to see if it comes, but if not, I'll ask for a refund. This situation has been embarrassing as I had to explain the delay to the birthday person. I'm really disappointed and won't be using this company again. Next time, I'll go for a quicker and more reliable option like Etsy.
Photo bracelet
I was pretty disappointed with the photo bracelet I got as a gift. After just 5 weeks, the glass got all foggy and I couldn't see the photo anymore. I contacted the company and they said they'd replace it, but we had to pay £6.99 for delivery. I didn't think a new one would be any better, so I asked for a refund instead. I haven't heard back from them yet.
Personalized necklace purchase
I was really impressed with how well the supplier and I communicated when I bought my personalised necklace. It arrived in perfect condition and clearly had been made just for me, showing the care and quality of the service. I want to give a big shoutout to the supplier for being so professional and quick during the whole ordering process.
Bracelet purchase
I bought a bracelet recently, but the clasp broke and I lost it. Even though that was a bit of a setback, I must say I was really impressed with how the company handled it. The customer service was top-notch - they were quick, professional, and really helpful in sorting everything out. I can't thank them enough for their amazing help.
Gift purchase
I bought a gift recently that was not just great, it was also really fun to put together. The customer service was super helpful and quick to respond, which made my whole experience even better. I'd definitely recommend their products and services to anyone else.
Customized bracelet
I was so impressed by how well the supplier and I worked together when I ordered a custom bracelet. The bracelet arrived in perfect condition and was exactly what I wanted. I loved that it was made just for me, it made it feel really special. The attention to detail and effort put into crafting the bracelet was greatly appreciated. Big shoutout to the team!
Personalised warm light lamp
I just have to say, I am absolutely amazed by the personalised warm light lamp I bought. It's so beautifully made with my friends' names and wedding date, and the warm light it gives off is just lovely. Plus, it was really well packaged so it arrived in perfect condition. I can't wait to give it to my friends, I just know they will adore it. Honestly, I would definitely recommend this lamp to anyone looking for a special and thoughtful gift.
Beautiful and recommended products.
I just wanted to say how much I loved the products I ordered - they were absolutely stunning! I would definitely recommend them to others. I did have a small issue with one of the items I received, but I must say, the customer service team was really quick to sort it out and sent a replacement without any hassle. Overall, I'm really happy with my whole experience, and I'll definitely be coming back as a customer in the future.
Customised jewellery order
I recently ordered some personalised jewellery and it was really quick and easy. I also ordered from another company at the same time, and this one was definitely quicker. The quality of the jewellery is decent, not the best material but for the price, it's alright. I didn't need to get in touch with customer service so I can't say much about that. The best thing is that I only had to wait 11 days for my custom order, which is awesome!
Snowflake pendant and bracelet wristband purchase
I was really happy with how quickly the delivery arrived, just in time for Christmas! The Snowflake pendant was so beautiful and such a unique idea. Though, I did have to fix the bracelet wristband a bit because one of the links wasn't fully closed, which was a bit disappointing. The photos of the items could have been clearer, but they still looked amazing up close. All in all, I'm really pleased with both items and the idea of keeping loved ones close.
Gift bracelet broke
I recently received a bracelet as a gift, and I was gutted when it broke after only 5 days. I really liked it, you know? Anyway, I reached out to the company and they were really lovely about it. They sent me a replacement, which arrived in just 7 days. I was well chuffed with how they dealt with it. So yeah, just wanted to say thanks! Cheers!
Replacement after 2 months
I was getting really annoyed after waiting 2 months for my order to arrive, only to discover it hadn't even been sent out yet. Luckily, Cherry from customer service managed to sort me out with a replacement in the end. I'm grateful for them fixing things, but it would've been way better if they'd sorted it out sooner. The whole thing has left me feeling a bit let down and wondering if I'd bother ordering from them again.
Bracelet with projection
When I got the bracelet with the projection, I was a bit confused about how to use it. But, when I contacted customer service, Cherry got back to me quickly with clear instructions on how to use it, which I really appreciated. I was impressed by the great service and how fast they replied.
Charmingly Helpful Staff
I just wanted to share that I had a really positive experience with two lovely customer service reps called Cherry and Elyka. They were so helpful and kind when I reached out with my query. It's not often you find such fantastic employees who go above and beyond to assist customers, and I genuinely value their commitment to top-notch service. I think they deserve recognition and maybe even a reward for their fantastic work ethic and friendly approach with customers.
Bracelet order
I ordered a bracelet at the end of January or start of February, but I can't quite remember when. After I placed the order, I got an email saying there would be a delay and it wouldn't arrive until the 16th of February. This was disappointing because it was meant to be a Valentine's Day gift. They also told me the machine broke and they were out of stock for all bracelet string colours. Despite being given reassurance, I still haven't received my order, and the company hasn't been in touch. So, I've decided to ask for a refund and try to find the item somewhere else. I also thought the website was based in the UK, which influenced my decision to order from them.
Bracelet and charm purchase
I made a mistake buying a bracelet and charm from this company and it was a real nightmare. Firstly, my bank card got hacked right after I bought them – totally not okay. When I tried to sort out the delivery problems, they quickly turned it into my fault instead of owning up to it. They really don't care about consumer rights or good customer service. After all the hassle of collecting my order from the courier depot, I was so disappointed. The photo frame I got had a terrible quality image that looked like it was drawn by a child, and the engraving on the charm was so small I needed a magnifying glass to read it. Do yourself a favour and just spend a bit more on the real deal from a trustworthy brand like Pandora.
Delayed order, disappointing customer service
I am absolutely shocked by the lack of communication and efficiency from this company. It's been three weeks and my order still hasn't been dispatched. Every time I try to contact their customer service online, they either cancel my chat or don't reply at all. They told me my order needed to pass inspection, which would only take 1-2 days, but it's been a whole week and it's still 'producing'. The delivery date has already passed, and now I'm starting to wonder if I'll ever receive my order. It's really disappointing when you're relying on these gifts to be special and they can't deliver on time.
About Soufeel
Jewellery can be a lovely addition to your daily attire. However, with the abundance of shops, department stores, and retailers selling them, as well as numerous brands creating unique pieces, it may be challenging to find the right jewellery supplier for you. If you're considering purchasing from Soufeel, you might be wondering what types of jewellery they offer in their bracelets and necklaces collection. How long can you expect the delivery period to be? And in case you have any concerns, is there a customer service team available to assist you? Before making a spontaneous purchase at Soufeel, take a moment to read reviews from previous customers who have bought jewellery from them. These reviews can provide you with valuable insights into what to expect when shopping at Soufeel, making your decision-making process a bit easier.
About Soufeel
Soufeel is a reputable jewellery supplier that was established in 2009. They specialize in offering 100% 925 sterling silver products, including a wide variety of necklaces such as monograms, infinity necklaces, family tree necklaces, diamond inlay necklaces, charm necklaces, name necklaces, and floating lockets. Their collection of bracelets includes zodiac sign bracelets, bangle bracelets, complete bracelets, photo bracelets, leather bracelets, and classic bracelets. In addition, they also offer a range of rings including wedding rings, monogram rings, princess rings, bridal rings, promise rings, mother’s rings, couples rings, as well as earrings and birthstones. Their assortment of charms spans across various themes like good luck, nature, alphabet, religion, occupations, inspiration, birthdays, friends, babies, zodiac signs, travels, pets, family, and animals. Furthermore, you can personalize your bracelet by engraving it with a special message.
Services of Soufeel
Customers can conveniently place orders for Soufeel's jewellery via their website. Deliveries are carried out using DHL, and the company offers a generous 90-days return policy. This means you can try out their jewellery, and if you are not fully satisfied, you have the option to return it. Additionally, Soufeel provides the opportunity to create personalized bangles or charms. Should you require any assistance or advice, you can reach out to their customer service team by submitting a ticket. It is worth noting that due to high volume, their response time may range from 24-48 hours.
Complaints, Compliments, and Tips for Soufeel
Share your thoughts on Soufeel and their products. How was your experience with their delivery service? Are you pleased with the quality of the product you received? Do you believe Soufeel's jewellery is of high quality that will withstand the test of time, or do you feel it is a cheap imitation? Moreover, how do you rate their customer service? Do they exhibit friendly and helpful characteristics? Your review can be invaluable to others considering shopping at Soufeel as they navigate through the store's offerings.
Curious if Soufeel offers top-quality jewellery? Check out reviews on their bracelets, earrings, necklaces, charms, rings, bangles, and more.
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Categories Soufeel
Online shopping | Fashion Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Bracelet for me and my bff
on friendship day, we bought a bracelet for each other from the same site. both bracelets were so beautiful and memorable for us. thank you soufeel! Read onBy: Candy franklin