Swell Uk Reviews
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Aquarium purchase
I was really keen to start keeping fish again at home, so I thought I'd look for an all-in-one aquarium online. I found a really good deal on this website and even managed to get a discount code to save a bit of money. I have to admit, I was a bit nervous when I saw that Yodel was going to deliver my package, as I've heard some not-so-great things about them. But surprisingly, my aquarium arrived quite quickly and luckily, it was in perfect condition, despite the outer box looking a bit roughed up. I set up the aquarium and now I'm just waiting for it to cycle before I can add any fish. I also ended up getting a shrimp tank from the same website, because why not, eh? The hobby has officially begun!
lovely experience shopping from Jazlyn
I love sea animals a lot, so on my 21st birthday, I told myself I was going to get an aquarium in my apartment. I started searching online for where I could get one. after going through all the options I was given, I decided to shop with SwellUK. I ordered an aquarium and accessories hoping it is exactly what I wanted. It was delivered within a few days and it was exactly what I wanted and the price was quite affordable. I am satisfied with their product and will shop with SwellUK again whenever I need any of the products that they sell. I recommend SwellUK to anyone looking to buy ponds and aquatic supplies.
Aquarium supplies purchase
I was a bit worried at first about how my order would be delivered, but I have to say it was actually done pretty quickly and everything arrived in good condition. I've ordered from this company before, but this time I was concerned about not hearing much and maybe having problems with the delivery. I got in touch to ask about it and the items turned up the very next day, which was a relief. The box they came in looked a bit battered from the journey, but luckily everything inside was fine. It's worth mentioning that my order was pretty heavy, coming in at 20kg.
Replacement living plant
I had a little problem with my first order of a living plant, but when I got in touch with the company, they sorted it out quickly. It's normal for things to go wrong sometimes with living plants, but I have to say the customer service from the company was really good. They sent me a replacement without any fuss and it arrived very quickly. I was really happy with how they dealt with everything and I wouldn't think twice about ordering from them again. The plant itself was top-notch and the customer service really went out of their way to make sure I was happy.
Faulty pond pump
I had a dodgy pond pump that I'd been using for 18 months straight. I got in touch with customer service and they were really helpful. They sorted it so I could send the pump back for free, and Eddie from customer service gave it a thorough test but couldn't figure out the problem. They sent it back to me without charge, but it still didn't work. They quickly sent me a replacement, which finally fixed the issue. All in all, I'm grateful for their efforts to sort it out, but it was a bit of a hassle having to go through the testing process twice.
Fish tank supplies
I recently ordered some fish tank supplies online and was expecting to receive emails with invoices and updates, but I didn't hear anything at all. I had to contact them myself to make sure they'd actually received my order. It's like, seriously? Don't you want my business? And then I didn't receive any further communication from them. My items just showed up without any warning or tracking information. It was pretty disappointing, to be honest.
Pond supplies and accessories
I recently got a delivery of pond supplies and bits and bobs, and I have to say the packaging was top-notch. However, when I had a look inside, I realised some important stuff was missing. I got in touch with customer service straight away, and I spoke to a really helpful person who said they would get the missing items sent out right away. Sure enough, the very next day, I got the replacements and I was really impressed by how quickly and efficiently it was all sorted out. I would definitely suggest ordering from this company for their fantastic customer service.
Gecko supplements purchase
I ordered some gecko supplements from this company not long ago and there was a small hiccup with the delivery time because of Royal Mail. But I have to say, the customer service team at this company dealt with the issue really quickly and effectively, which saved me from any extra stress or hassle. I was pretty impressed by how fast they responded and sorted out the problem. It definitely left me with a good impression as a customer.
New fish tank
I've just managed to get hold of this amazing fish tank, and I have to say, it's absolutely fantastic! The size is spot on, and it fits perfectly in my room. I had a few queries about looking after my fish, and the staff at the store were really helpful. They listened to all my questions and made sure I understood exactly what needed to be done. I feel like I'm now a pro at looking after fish!
Glass terrarium
I've just got myself a glass terrarium from this shop, but when it turned up, it was all smashed up in one corner. I got in touch with their customer service team, and they got back to me super quick, saying they'd sort out a replacement. I was well chuffed with how fast and helpful they were, and now I'm dead keen to get my hands on that new terrarium for my special reptilian mate.
Aquarium filter purchase
I bought an aquarium filter from this company not long ago and honestly, I was really let down by the whole thing. The packaging was pretty much non-existent and the filter turned up all broken, with stuff leaking out of the box. And get this, it wasn't a one-off thing - out of the four orders I made, three of them came in the same sorry state. To top it off, the customer service was seriously lacking and felt like it was all done by a robot. All in all, I won't be giving this company my business again.
Fish tank filter purchase
I'm really disappointed with my experience with this company. I bought a fish tank filter, but when it arrived, it was damaged because it wasn't packed properly. I tried contacting customer service multiple times over the past week, but I still haven't got any solution. The fact that their team has been unresponsive and unhelpful is worrying, and it's made me really frustrated with the whole thing. It's sad to see that lots of other people have had similar problems with this company, showing a big problem with their customer service and quality control.
Fish tank accessories
I didn't have any complaints, just a small problem with the delivery, but Hannah from customer service sorted it out really well. The products are always top quality.
New fish tank and stand
I bought a new fish tank and stand from this company not long ago. Sadly, when it arrived, the tank was damaged in transit. But, props to the customer service team for being speedy and replacing the damaged item right away. All in all, I'm happy with the stuff I got and the service from the company.
Water quality issue
I had a problem with the water quality in my tank, so I decided to ask for some advice. I sent them a quick email, and they got back to me quickly with really helpful and easy to understand advice. I was really impressed with how professional they were and how well they dealt with my question. I can't praise them enough for their fantastic customer service.
Faulty pond pump, unresponsive customer service
I bought a pond pump from this company, but sadly it didn't last even a year. This caused a lot of stress for my fish. I tried calling their customer service several times but didn't get any answer. When I eventually managed to contact them via email, they were slow to respond and just confirmed that the pump was faulty and under guarantee. Since then, I haven't heard back from them for a week now. My fish are struggling, and I urgently need to find a new supplier that I can rely on for their welfare.
Animal product warranty issue
I had a nightmare of an experience with an online retailer recently that really got me riled up. I bought something for my pet, but it broke before the warranty was up. I did everything I was supposed to do to return it, including sending proof of the return with the label. But the customer service was just terrible. They vanished on me, leaving me without my money and forcing me to rehome my pet because I couldn't replace the item in time. It was so stressful and annoying, I wouldn't want anyone else to go through that.
Fish tank filter
I had such a disappointing experience with this company. I ordered a fish tank filter with next day delivery and paid extra for it, but it didn't arrive on time. I called them and they said it would come on Friday, but it still didn't show up. Now they're saying it will be here on Saturday. When I asked for a refund, they said no and told me to contact my credit card company. The customer service person was not helpful at all and wouldn't give me a manager's name, just told me to email them instead. This is not how you should treat new customers, it's completely unacceptable.
Urgently needed delivery change
I really needed to change the delivery day for a package from this company as a matter of urgency. The staff I spoke to online were so understanding and sorted out my issue really quickly. I'm grateful for the fast and efficient service they provided.
Review with most votes
Aquarium supplies purchase
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