careline Reviews
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Reviews (23)
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Device assistance and return
I got in touch with Careline recently as I needed to return my old device, and I was really impressed with the service I received. Cheryl, the person I spoke to, was so friendly, really knew her stuff, and made me feel at ease. She not only sorted out all my worries about my device but also went out of her way to help me return my old one, which was tricky because of my mobility issues. I was so grateful that she arranged for Royal Mail to collect the package from me – it was a massive help. Thanks to Cheryl's outstanding service, I had a great experience with Careline overall.
Life-saving support
Careline was an absolute godsend for my Grandad. They were incredibly caring and gave him a real fighting chance. Thanks to them, we were able to have some really special final weeks with him. They were always there for us, calling every hour when we needed it the most, right up until he had to go to the hospital. I truly can't express my gratitude enough for everything they did for us. They also have other services that could be really useful for elderly folks who may not have a big family support system. Overall, I am just so pleased with the service they offered.
Emergency alarm system
I've recently bought an emergency alarm system from Careline and it was a really good choice. The whole experience was easy and straightforward, they explained everything clearly in a way that made sense to me. The staff were brilliant - not patronising at all like some places can be. They were reassuring and made me feel really confident about my purchase. The alarm itself is excellent and gives me a real sense of security, which is invaluable. I would definitely recommend Careline to anyone looking for a dependable emergency alarm system.
Pendant and key safe purchase
I bought a pendant and key safe for my auntie not long ago, and I've got to say, I had a really great experience with the customer service rep, Matilda. Matilda was super helpful and really knew her stuff when it came to the products. Plus, she had a good sense of humour which made the whole thing a lot more fun. She took the time to explain everything properly and made sure I knew all the details before I bought anything. Dealing with Matilda was a real pleasure, and I'll definitely be coming back for more purchases in the future.
Purchased personal alarm
I just wanted to say how impressed I was with the customer service from Harry at the careline. He really knows his stuff and took the time to explain everything clearly. His caring and patient approach put me at ease and helped me make a decision with confidence. I would definitely recommend his services to anyone in need of a personal alarm. He's a valuable member of the team and a credit to the company.
My new equipment
I recently bought some new equipment and I have to say, I was really disappointed. I'm only 12 years old and when I tried to set it up, it was way too difficult. I mean, what is even an Ethernet cable? Plus, there wasn't even a slot on my modem for it. I'm with this one company and they didn't offer any help at all. It was all so confusing and I just couldn't work it out.
Setting up Careline for my Nan
My grandma accidentally pressed the fob button and the Careline team's response was fantastic! The staff member on the phone made sure my grandma was okay, despite her being hard of hearing. This really helped her feel safer at home. When we were setting up the alarm, we got excellent assistance over the phone and online. I sent an email to double-check the contact numbers and got a lovely message back confirming everything. The Careline team has been extremely kind and helpful from start to finish. A big thank you to all of them!
Alarm system purchase
I bought an alarm system not long ago and I had a chat with a bloke from Careline Customer Service. Right from the start, he put me at ease by saying that fitting and setting up the alarm would be dead easy. He knew his stuff and was proper professional the whole time we spoke. He took the time to explain everything to me and answered all my questions properly. He was so polite and helpful, which really made the whole thing smooth sailing. I can't thank him enough for the fantastic service he gave.
Careline machine technical support
My experience with the customer service team at Careline was really great. When I called to say that my mum's careline machine wasn't working, Sue from customer services picked up the phone straight away. She calmly talked me through a reset process and even gave me some useful advice on how to improve the signal strength using a new cable that was included in the box. Thanks to her knowledge and kindness, the problem was sorted out swiftly and efficiently, which made a big difference.
Personal safety alarm system
I recently got myself a personal safety alarm system from Careline and I must say, I've been really impressed with their service. They got everything sorted out quickly and efficiently after my initial contact. The peace of mind it's brought me and my family is priceless. I feel a lot safer in my own home now, knowing that help will be on its way promptly if I have a fall or any other emergency.
My purchase was super helpful and they answered all my questions
I really appreciated how they took the time to explain everything to me, especially when the fob went off. They were really helpful!
Quick and helpful service
I was really pleased with the customer service team, they were so helpful and quick to answer all my questions. I was surprised when Josh called back exactly when he said he would, he even cut his lunch break short to assist me. I'm grateful for their dedication and the amazing service they provided.
Power outage alert
Careline didn't have to call us for an emergency (thankfully!), but when the power went out, they let us know right away. They are seriously impressive with how fast they respond.
Quick and easy purchase
The customer service team, especially Drew, were really helpful and knew their stuff. They patiently and professionally answered all my questions. But the long wait times on the phone were a big downside. It was annoying to be on hold for so long before finally getting to talk to someone.
Customer service experience
Matilda was absolutely brilliant with helping me out and making sure I understood everything. She really knew her stuff, didn't rush me, and made me feel like a valued customer. I honestly couldn't have asked for a better experience.
Alarm system
I just bought an alarm system from Careline and I have to say, the customer service was top-notch. The alarm turned up the next day like they said it would. It was really easy to set up, no hassle at all. Massive thanks to Dean for explaining everything so well, he was great.
Careline unit
I found ordering the Careline unit really easy. I paid with my debit card and it arrived in just two days. Setting it up was so simple for my son, and the testing went well too - your carers responded straight away. I'm confident that Careline will keep giving me great support in the future.
Friendly and professional service
Josh, the customer service chap, was really professional and friendly when I called. He took the time to explain everything clearly and patiently, which I thought was great. I hope the service I got from Josh stays this good going forward. Cheers, Josh!
Policy cancellation due to bereavement
This morning, I had to call up and cancel my policy because my mum passed away. It was really tough, but when I spoke to the customer service team, I felt like they weren't very understanding or empathetic. They just kept asking about returning the equipment, without really taking into account what had happened. It was disappointing and I think it's important for them to have training on how to handle these kinds of situations better, and work on their communication skills.
Review with most votes
Life-saving support
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