ID Mobile Reviews
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Reviews (23)
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Phone purchase
I recently bought a phone from your company and I must say, it was a good experience overall. It was easy to browse through the options, pick the right model, and place my order without any trouble. Your company offers a great range of phones that suited my needs perfectly. The detailed descriptions on the website were really helpful too.
I found the customer service team to be quite efficient in responding to my questions quickly. However, there was a little problem with the signal strength affecting my wifi connection, which was a bit annoying. Despite that, I am happy with the quality of the product and the service I received. I would definitely recommend your company to anyone looking to buy a new phone.Wifi calling service for poor phone signal area
I live in an area where phone signal is pretty much non-existent, so it's really important for me to have a service that lets me make calls over wifi at a reasonable price. I had a bad time with another provider, so about 7 years ago I thought I'd give ID Mobile a go. Switching back to ID Mobile was easy, and ever since then, I've been happy with the service they provide. The wifi calling feature has been a real help, keeping me connected even when I'm in places with dodgy phone signal. All in all, I'm glad I stuck with ID Mobile.
Mobile service satisfaction
As someone who's been with this mobile service provider for a while now, I can honestly say my experience has been great. Signing up was easy-peasy, and the network coverage has always been spot on - never had any big problems. The plans are affordable, and I can change them whenever I need to, which makes this provider stand out for me. The customer support team is top-notch too, always there to help with quick and helpful solutions to any questions I've got. All in all, I'm really happy with the service this mobile provider offers.
Mobile phone contract
I signed up for a mobile phone contract recently, and I have to say, I am really happy with the service I received from the company. The prices were really good, and ordering my new phone was easy and stress-free. The customer service team was so helpful and quick to respond to any questions I had, which made me feel like a valued customer. The company kept me updated throughout the whole process, which I appreciated. Overall, I would definitely recommend this company to anyone in need of a mobile phone contract.
Contract cancellation and billing issue
Today, I cancelled my contract and paid my bills through direct debit. But then, I got a final demand saying I still owed £27.18. I was so confused, so I went online to check, and all I heard was a robot voice saying I didn't owe anything before the call ended. It's really frustrating and puzzling how they can't get their billing and communication right.
Switched from Three to new provider for iPhone 15 and 100GB data
I've just changed my phone provider to one that's offering a better deal for an iPhone 15 and 100GB of data. The switch was really easy and my old number was transferred to the new SIM in just a few hours. I'm happy because the network speed and coverage are still great, as the new provider uses the Three network. It's also a bonus that I can now roam in EU countries without any extra charges, which is perfect for someone who travels a lot like me.
Consistent, reliable, good price
ID Mobile is all in all a decent company, they offer reliable service at a reasonable price. Nevertheless, I've come across some problems with their app update, it feels like a step back. I can't log in using the new app and it looks like lots of other people are having the same problem. The previous app was working just fine, so I don't get why they felt the need to change it. Apart from that, I'd suggest ID Mobile for their trustworthy service and budget-friendly prices.
Upgrade assistance and service
I recently got some help with upgrading my phone and package from a really nice person at ID Mobile. They were so friendly and took the time to make sure I understood everything and answered all my questions, even though some of the technical stuff went over my head. But they were still quick and efficient.
I'm really happy with my new phone and package, and it was so good that even my husband decided to switch his phone and provider too.Switch from Orange/EE to mobile network recommended by daughter
I wasn't sure about changing from Orange/EE, where I'd been a customer for 23 years. But, I decided to give this new mobile network a go on my daughter's advice. It turned out to be a great decision! The cost is really good, customer service is excellent, they give me a heads up if there might be any extra charges and explain them clearly, and the coverage is brilliant. I'll definitely be sticking with this mobile network in the future.
Switched to a new mobile provider
I'm really pleased that I changed my mobile provider a few years back. I was so fed up with my old one and all their sneaky ways, but the new company's honesty and straightforward approach was a welcome change. The switch over was really easy, and I've had no issues with my bills since. Even though I wasn't too sure about the new brand at first, the great prices and benefits of the new provider soon won me over.
Phone plan
I'm really happy with the phone plan I got from this company. I've not had any problems making or receiving calls, but I have noticed that the internet can be a bit hit and miss sometimes. It's a problem I've had with other providers too, so I'm not too fussed about it. Generally speaking though, I'm pretty chuffed with the service I've received.
Value for money mobile deal
I recently got this amazing mobile deal that was such good value for money! It only cost me £7 a month but gives me loads of data, free calls, and texts – it's just what I needed. Signing up was a breeze, and my SIM card arrived without any hassle. The network coverage has been spot-on, and I haven't had any problems with the service at all.
Mobile phone plan
I've been having a lot of trouble with the signal on my mobile phone plan from this company. I keep missing calls that don't even ring on my phone, which is really annoying and makes it hard to keep in touch with people. It's like a never-ending game of phone tag that I never wanted to play.
Motorola phone purchase
I recently got a Motorola phone and honestly, it's not the greatest. It has a fair amount of faults and I've seen other phones that are much better. I wouldn't even consider using an Apple phone, even if it was given to me for free!
Joined ID Mobile after seeing it recommended on MSE
I was really looking forward to joining ID Mobile after it was suggested to me on MSE, but I faced an issue straight away. The only option for assistance was through web chat, and I have to say, it was quite frustrating. Chatting took ages and was really irritating, and both times I gave it a go, my issue wasn't resolved at all. I just ended up having to begin from scratch. I still have some queries, but I've just decided to stop thinking about it.
Cheap mobile provider
We decided to switch to this mobile provider for our family's phones because of their competitive prices. So far, we've had no problems with the reception and using our phones abroad has been smooth. What sets them apart is that they don't sneakily raise their prices like other companies do, which is a weight off our shoulders. In general, it's been a hassle-free and excellent service.
Holiday SIM card
I got a SIM card for my holiday to Portugal and the service was really good there! I could make calls and use the internet without any problems. However, when I got back to Middlewich, the signal was awful! I could hardly send a text most of the time, which was really frustrating. I wish it worked as well at home as it did on holiday.
Mobile phone service subscription
I had a bit of trouble at first with the app not picking up my number, but I managed to sort it out after some fiddling around. I really like that unused data can be saved for later, and I've found the signal to be pretty good whether I'm at home or travelling overseas. All in all, I'm happy with how things have turned out using this service.
SIM card purchase
I recently bought a set of 3 pay as you go SIM cards online, but I've had a bit of a nightmare with the company. Only received 2 SIM cards instead of 3 and had a load of hassle trying to sign up on their website and app. Couldn't even call customer support for help, which was so frustrating. When I tried to cancel my Direct Debit, they sent me a scary email saying it could mess up my credit score. I'm really fed up with their lack of communication and support, and Carphone Warehouse doing a hard search on my credit record without asking just tops it all off, to be honest.
Review with most votes
Just good
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