Plusnet Business Broadband Reviews
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Reviews (22)
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Internet service repair
I had to get in touch with customer service the other day because my internet cut out, and I have to admit, they were amazing. Even though I'd read some bad reviews, the person I spoke to was really helpful and got an engineer out to fix the problem quickly. The engineer showed up on time, sorted everything out fast, and made sure everything was working perfectly before they left. I've been with this company for ages and they've always been great. I'd definitely recommend them if you need reliable internet.
Full fibre service in rural location
I've had a really good experience with Plusnet's customer service. They're always quick to help out with any problems I've had with their equipment, and I've been back online within a day. On the other hand, dealing with Openreach can be a bit annoying - even after they say they've fixed something, you still have to wait a mandatory 48 hours. But I do appreciate that Plusnet follows up on these issues and even gives automatic compensation for any downtime.
Recent broadband disruption
I had a bit of a nightmare yesterday when my internet went down all of a sudden around 2pm. This has never happened before in all the years I've been with my provider! So, I gave customer service a ring and they were actually really helpful and sorted things out pretty quickly. They even lined up an engineer to come out tomorrow, but managed to mend the problem from afar in the meantime. I must say, I was well chuffed with how they dealt with the whole situation.
New Business Broadband Purchase
I just changed my business broadband provider and I must say, I'm really happy with the service I got. The setup was done fast and easy, and now I'm loving the superfast broadband at a much better price than before. The guy who helped me out, Baba VJ from Sheffield, was really on the ball and knew his stuff, which made the whole process nice and easy. I'm really pleased that I decided to switch to this provider.
Business Broadband purchase
I was really excited about getting this Business Broadband, but man, it took ages for them to sort out my internet. Waiting 3 weeks was way too long! I was happy to pay, but waiting for so long really wasn't cool. They need to get it together!
Ordered fast broadband, got slow internet
I wouldn't recommend using this service at all! They promised us faster internet speeds, but it's actually super slow. The customer service agents are really unfriendly and rude on the phone, it feels like they don't care about helping at all. Also, the internet becomes unreliable during peak times, and we can't even watch a video without it taking ages to load. It's a complete nightmare!
Best i ever had
well, this company is really something, i dont know why i never heard about Plusnet before. seriously I have saved so much time and money. They offer their prices at so affordable range, unlike my serious broadband services who wasted my so much money on their stupid services and broadband. I must recommend to all those who are like me. Frustrated and depressed about useless broadbands.
New broadband provider
To be honest, this new broadband provider is way better than my old one! I can actually make sense of my bills now, no hidden charges at all. The internet speed is just what I wanted, and I can now binge-watch all my top TV shows and films online without any buffering problems. It's strange to think that this provider has a lower rating than my last one, as they are so much better!
Quick broadband purchase
I was really looking forward to getting broadband for my gaming and watching TikToks, but turns out the speed guarantee only applies if you're connected to the router! Who even does that nowadays, eh? Should've read the contract properly before signing up. Guess I'll just have to put up with slow Wi-Fi now.
Broadband and phone service purchase
I've always thought that the customer service at this company is top-notch. Just the other day, my mum had a problem with her home phone and broadband, and this chap called Sandro from Leeds went above and beyond to help sort it out. I'm really grateful for his fantastic service and support. Big thanks, Sandro!
"Plusnet Mobile Contract"
I got a message the other day telling me my phone contract was gonna be ended soon, which was a bit of a downer. I decided to look around for a better deal with a different company. But when I canceled my direct debit just to be safe, I got an email saying my service had been restricted to only what was in my plan. I hadn't used more than my allowance and I'd paid up until the end of the contract, but I woke up the next day with no mobile data. When I rang up customer service to ask what was going on, they said that cutting off my mobile data was automatic when the direct debit was canceled, even though it went against what they'd told me in the email.
Business broadband service experience
My experience with the business broadband service hasn't been great. I keep getting restricted access to my account whenever a bill is issued, even if it's not actually due yet. This has been going on for about two years now, and I'm starting to think they're not being totally honest about trying to sort it out. It feels like they're tricking me into paying the bill on time every month. I've just been too busy to switch to a different provider. Their promise of being straightforward and no-nonsense doesn't match up with what's actually happening, in my view.
Faulty router replacement
I've been really disappointed with the customer service from this company. Since my router got fried by lightning, I've tried getting in touch a few times but haven't got much help. All I've had is a quick voicemail from someone, and when I've tried to follow up, I've not got anywhere. Using those "bots" to talk to us just makes things more annoying, as they can't even seem to find my number. They said they'd reply within 15 minutes but I'm still waiting, and it's been nearly two weeks without a replacement router. It's a real shame to see such bad customer service from a company that says it looks after its customers.
Recent contract renewal for new property
I just renewed my contract with the company because I was moving to a new place. Even though they told me the service would start on a certain date, I had a lot of problems with getting it activated. The customer service people weren't very helpful and didn't listen to my worries about not having internet for a long time. They even said no to giving me a temporary data solution. I was really let down by how bad the company was at communicating and taking care of their customers.
House move broadband issue
I moved house almost three weeks ago and had a frustrating experience with my broadband service. I had been a loyal customer for seven years at my previous address, but this time I faced a series of issues. The main problem was the delayed switch of my internet service due to an issue with openreach, which took a while to sort out. In the meantime, I asked for a Mifi device to use until the work on my property was finished. Despite numerous calls and promises of delivery by Monday, the device never arrived. When I contacted customer service, they told me the request had failed and had to be dealt with manually. This lack of clear information was really annoying and made the already tough house move even harder. I tried to solve the problem myself, but later found out there was no Mifi device in stock, making things even worse. The lack of communication within the company offices made the whole process feel like a waste of time and effort.
Business broadband purchase
This company is just awful. The service is so slow and there's no fun in it at all. It's impossible to game on Saturdays.
Fibre broadband switch
I recently got in touch with the company to switch over to their fibre broadband service. However, I had a bit of a nightmare during the installation process. They made two appointments for installation - the first one, they didn't show up at all, and the second one was late and only happened after I threatened to cancel. It ended up taking over a month for me to finally get connected. I got in touch with Plusnet to see about compensation for all the hassle and loss of earnings, but I never heard back from them.
So, I made the decision to cancel my contract with them. But now, they're trying to bill me for a 24-month contract even though I cancelled. I've decided I'm going to take this matter to small claims court. If more customers start speaking up about these dodgy practices, maybe companies like this will have to start changing their ways.Broadband package purchase
The company kept making mistakes with my direct debit, putting me on more expensive packages without asking, and messing up my charges so I ended up owing hundreds of pounds. They eventually admitted their errors and refunded me, but only after I caught them and went through a lot of hassle. I wouldn't trust them - they might try to take your money without you knowing if you have a direct debit with them. Plus, they try to sneakily put you on contracts that cost twice as much when yours finishes, so make sure you pay attention and get in touch with them if you do still want to use their service.
Business broadband service
I had a really bad time trying to cancel my 90-year-old relative's account who has dementia. The way they handled it was just awful - no empathy or understanding whatsoever. It felt like they were just all about the money and didn't care about how vulnerable the customer was.
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Review with most votes
Best i ever had
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