Broadband Genie Reviews

: 20
95% Would buy here again

Most relevant positive review

  2024-06-05
Shell FTTP Broadband with £100
I recently signed up for Shell FTTP Broadband thanks to a promo on Broadband Genie that came with...Read on
Harris

Most relevant negative review

  2023-12-22
Voucher promise
I signed up with a broadband provider not too long ago because they had an offer of a voucher whe...Read on
Morgan

Review with most votes

  2018-12-20
Good work
Yes your commitment is really good. I had some problems of speed of internet for last few days. ...Read on
Arif Khan

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    Broadband deal

    As a customer of a certain broadband provider, I really struggled with the process of claiming a voucher through Broadband Genie. I waited for over 120 days as mentioned in the terms and conditions, but my ISP (which I won't name here) wouldn't admit to the offer with BBG, leading to my voucher being rejected. Even now, they haven't verified a valid sale with BBG, which means BBG hasn't got their commission. However, I have to say that BBG's customer support was brilliant at sorting out the problem. Big shoutout to Rachel for going the extra mile to help me, even when things were tough. My tip for others is to double-check that the offer is tracked properly after the sale is confirmed with the ISP, save the confirmation email until you get the voucher, and don't accept unhelpful answers from the ISP's customer support.


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    £110 Amazon voucher, sign up with Shell Energy Broadband

    I recently signed up for Shell Energy Broadband after spotting a deal on MoneySavingExpert, which came with a £110 Amazon voucher from Broadband Genie. However, there was a bit of a hiccup with the voucher processing and it didn't show up as expected. I got in touch with Broadband Genie about it and they sorted things out promptly with Shell. After 4 months, I finally got my hands on the voucher. I was a bit unsure at the beginning, but I'm really happy with how it all turned out now. The help from Broadband Genie was really great and I didn't have to pay a thing for it. It's not often you come across companies that really go the extra mile like they did, but Broadband Genie definitely did.


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    Broadband services purchase with £110 voucher

    I recently signed up with a new broadband provider through Broadband Genie because they were offering a £110 voucher. I was really pleased with how easy the whole process was from beginning to end. The tracking system they used was really good, it kept me in the loop every step of the way. And to top it off, I got the voucher money sooner than I thought I would, which was a nice bonus. All in all, I'm a very satisfied customer thanks to the fantastic service I received.


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    Switched to a new provider through the website

    I've recently changed to a new provider online as I wanted a better deal. The process was really easy and quick. I then used their link to track my voucher, which actually came in just over two months (instead of the four months mention). Luckily, I had no trouble in redeeming the voucher on Amazon and now I've got a whole 10 years to spend it. Fingers crossed I won't take that long! All in all, I'm happy with the service I received.


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    Shell FTTP Broadband with £100 Amazon voucher

    I recently signed up for Shell FTTP Broadband thanks to a promo on Broadband Genie that came with a £100 Amazon voucher. It was really easy to do, and I got simple instructions on how to claim the voucher after a few months of having the service. The broadband speeds and reliability have been top-notch, giving me just what I needed for a hassle-free time online. All in all, I'm happy with my choice and the extra treat of the voucher.


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    Amazon gift card purchase

    I just bought an Amazon gift card from Broadband Genie and it was really easy. I got the gift card quickly and had no problems adding it to my Amazon account. The service was quick and I liked how simple it was. In general, I was happy with my purchase.


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    Switched Broadband Provider

    I recently decided to change my broadband provider and I must say, the whole thing went really well, no hassle at all. The new provider let me say goodbye to my old one, who was going to increase their prices by more than 10%. So, I saved some cash by switching and everything went smoothly without any service interruptions. As an extra treat, I even got an Amazon voucher like they said I would, which was a lovely surprise.


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    Switched broadband services

    I've just changed my broadband provider using Broadband Genie, and I had a bit of bother because my new supplier didn't acknowledge my reward. So, I got in touch with Broadband Genie for help, and they sorted it out for me pretty quickly. I was really impressed with how efficient and professional their customer service team was. All in all, I was really happy with the service I got from Broadband Genie.


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    Straightforward and prompt claims service

    The claims service from this company was really easy to use and quick. Compared to other rewards or cashback companies I've used before, this one really stood out for being simple and fast. There were a few rewards to choose from, but I went for the pre-paid mastercard as it suited me best. I was so thankful for how straightforward it was and would absolutely suggest this service to anyone else.


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    Good work

    Yes your commitment is really good. I had some problems of speed of internet for last few days.
    I don't know reason but once you provided 54MB average speed section choice now it is working good ,not full as said but quite satisfied.
    32 pounds can be afforded for such good net speed.
    This could be a good choice of anyone who need speed of their speedy net.


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    Quick and easy savings

    I recently bought something from Broadband Genie and it was really easy. I didn't have to stress about chasing up any vouchers because it arrived straight to my inbox, like they said it would. It did take a bit longer than I thought, but they had explained the timeline in advance. Just remember to use the Broadband Genie link when you buy to make sure you get the savings.


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    New internet supplier with gift card deal

    I wasn't sure if it was gonna work, but after about 4 months, the £85 Amazon gift card showed up in my email and I could use it. It does work after all! I'd say give it a go, just gotta be a bit patient.


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    Quick and Easy Voucher Activation

    I was really happy with how easy it was to activate my voucher once it arrived via email. There was a bit of a delay in getting it, but they did let me know about that right from the beginning.


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    Switched broadband provider

    I'd never heard of them before but a friend recommended them to me. Switching providers turned out to be really straightforward and stress-free, and I even got my incentive voucher on time. I'll definitely be thinking about using them again in the future.


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    Voucher Purchase

    I purchased a voucher and checking its status on the website was really simple. I appreciated the regular updates keeping me informed every step of the way. It was a great experience.


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    Broadband switch

    My broadband switch didn't go through automatically because of how my computer is set up, but luckily Charlotte and Rachel from customer service sorted it out for me. I'm really grateful for their help and how they handled everything. I'd definitely use this service again in the future.


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    Forgot reward, nice people, amazing service

    I completely forgot to claim my reward within the deadline they gave me, how daft of me! But when I explained my situation to the lovely folks at the review site, they investigated and kept their word. The customer service was fantastic, a big thank you to the review site and Broadband Genie!


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    Quick and Easy Comparison

    Broadband Genie was really helpful in comparing different service providers for me. It showed me all the details of what each one offered, making it easy to choose the best option for my household and place my order.


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    Voucher promise

    I signed up with a broadband provider not too long ago because they had an offer of a voucher when you sign up. However, I never heard anything about that voucher for months. So, I decided to get in touch with them to ask about it. They told me usually it takes 90 days to get the voucher, but it's been nearly a year now and I still haven't got anything. I'm really disappointed in their lack of communication and keeping their promises. It's making me doubt how trustworthy this company really is.


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