Luxury Escapes Reviews
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Reviews (23)
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Recent amazing trip
I've just come back from an amazing 10-night trip to a fabulous beach resort in Phuket. I managed to get a fantastic deal through this company. I decided to book over the phone and I was really impressed with the great service I received from Stephenie—a member of staff. She was so efficient, knew her stuff and really helped get everything sorted quickly. I got confirmation for our resort stay, transfers, and flights within just a day—how efficient is that! The whole trip went perfectly, no issues or unexpected surprises. I'm already looking forward to our next luxurious holiday with this company.
Luxury Escapes booking assistance
My experience with the booking assistance from Luxury Escapes was absolutely fantastic. I had a little issue with my reservation, but Shubham H sorted it out for me in no time with a really great solution. His professionalism and keen eye for detail really stood out during our conversation, and I couldn't have been more pleased with the service I received. I felt really looked after and reassured, especially when things were a bit stressful. I would definitely recommend their booking assistance services to anyone who needs a hand.
International Travel Bookings
I got in touch with a representative to get some info on two upcoming international trips. I was really impressed by how competent and knowledgable the representative was, and how they put the customer first. The person I spoke to, Imogen C, was super helpful and quick in giving me the details I needed. She clearly knew her stuff and could answer all my questions straight to the point. It was a really good and productive chat, and now I feel more informed and confident about my upcoming travels.
Cruise and travel insurance purchase
My recent experience booking a cruise and travel insurance was absolutely superb thanks to Luxury Escapes. I did have a small problem with some information, but their team dealt with it quickly and effectively. The staff, especially Kelly S, showed amazing professionalism and dedication. It's not often you find such outstanding service in the hospitality industry, and I was really impressed by how much they cared and how attentive they were to every detail.
Quick and efficient resolution
I had a small problem with my purchase, but the customer service team sorted it out quickly and effectively. They were really polite and moved me to the right department straight away. Their communication skills were great and they made the whole experience really nice.
Luxury holiday package
I had a few questions about my fancy holiday trip and the customer service team got back to me really quickly. They even reached out to the company who's driving us to the hotel to double-check everything is in order. Big thanks, Jared! I definitely recommend them!
Last minute cancellation
I had to cancel my trip last minute because my flights didn't connect at the airport. I reached out to Danielle P from this amazing holiday website and she was absolutely fantastic. She contacted the hotel and sorted everything out for me so I could reschedule my trip without any hassle. Her responses to my calls and emails were so quick, it was like she had super powers! Thanks to her, I didn't feel too disappointed about cancelling my trip.
Customer service and trip date change
I've just dealt with Katja and Eric H from customer service to change the date of my trip, and I have to say they were fantastic. They really listened to what I needed and helped me change the dates smoothly, while also making sure all the other details were sorted out. Their professionalism and efficiency made everything stress-free for me. I'm really grateful for their help and would definitely recommend their customer service to anyone.
Booking assistance and account management
I had a bit of a problem with my booking because I use two different email accounts and couldn't view it. Luckily, the customer service guy, named Will, helped me out by creating a new password and merging my accounts. He was really patient, professional, and made sure to explain everything clearly so I could access my booking without any more issues. It was a smooth experience that really impressed me with the great service.
Flights
I had to cancel my return flights to Queensland as my partner was very ill. But, I have to say, the customer service team, Chanchal and Hazeen, were absolutely amazing. They were so kind and caring, really going out of their way to help me during this tough time. Hazeen even took it upon himself to get in touch with Jetstar and sorted everything for me. I can't thank them enough for their outstanding assistance.
My holiday booking
I had a great time booking my holiday with this place! The customer service was amazing, big thanks to Lisa B for helping me sort out a little issue I had with my booking. She really went the extra mile to make sure everything was sorted and I could relax and get excited for my trip.
Cancelled booking due to family emergency
I was all set for this really awesome holiday with the family, but then we had to cancel due to some unexpected issues. Luckily, we had this amazing person named Samruddhi who came to our rescue like a superhero. She was extremely kind and understanding, and made sure that everything was taken care of for us. I can't thank her enough for the fantastic customer service she provided!
Booking with Josh Zuker
I just wanted to say how great Josh Zuker was at helping me book my holiday! It was really easy and even kind of fun. He answered all my questions without any trouble and made me feel at ease. Thanks a lot, Josh, you're awesome!
Clarification on booking details
I recently needed to clear up some confusion with my booking details, and I have to say that the person I spoke to, Josephine, was really helpful in sorting out the problem quickly. Her professionalism and obvious willingness to help me were really impressive. It's really nice to come across such focused customer service in today's busy world.
Amazing trip to a fancy place
The website I used was really great and easy to navigate. If you've got any questions, just give them a call and they'll help you out straight away! I phoned up and spoke to Brooke, who quickly sorted out changing my email and answering all my queries. Honestly, best customer service I've ever experienced!
Accommodation booking alteration due to illness
I'm afraid to say that we had to change our 2-day stay at the fancy hotel because of some unexpected issues. Luckily, our consultant was really understanding and helped us reschedule the booking for June.
Weekend date change request
I had to change the dates of my weekend trip and I was really impressed by how well Shubham H. handled everything. He quickly passed on my request to the property and got back to me with a great result within 10 minutes. His quick response and helpfulness really made my day and made the whole thing easy. I'm really impressed with the service I got.
Overpriced all-inclusive hotel booking
Oh, what a letdown that was! I was so looking forward to a lovely getaway, but instead, I was faced with deception and unprofessionalism. I had booked a fancy all-inclusive trip for four people, but unfortunately, one of our group couldn't make it. So, a week beforehand, I got in touch to ask for a refund for the unused part of their stay - specifically, the cost of food. But, they didn't want to oblige and were quite unhelpful. They said it was all down to the hotel, but when I spoke directly to the hotel, they said they hadn't been paid yet and had agreed to the refund. Even with proof to back up my request, Luxury Escapes just wouldn't listen. It's not right for a luxury travel company to act in such a dishonest way. I'm still waiting for my refund and a response from them.
Pleasant experience with organising escapes
I recently had the joy of organising a getaway, whether for work or play, and it was just lovely working with the people there. Zoraya G. was absolutely brilliant, showing a great deal of know-how and professionalism the whole way through. I can't praise the service from Luxury Escapes highly enough.
Review with most votes
Booking assistance and account
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