Cashplus Reviews
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Reviews (18)
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Business banking experience
I recently used your business banking services and I must say, I was really impressed with the customer service I received. It was such a nice surprise to actually speak to a real person when I called your bank, instead of going through a boring automated system. The representative not only helped me quickly with my banking needs but also had a friendly chat with me, which made the whole experience much more pleasant.
In today's world where everything is automated and interactions can feel impersonal, the personal touch I experienced from your bank was a breath of fresh air. It was like finding a hidden gem, similar to discovering a forgotten fiver in an old coat pocket. I really appreciate the effort your team puts in to make banking a smooth and enjoyable experience for customers like me. Thank you for keeping things real and setting such a high standard for customer service in the banking industry.Online banking experience
As someone who uses this online banking service, I must say it's one of the best I've come across in terms of how easy it is to use and how accessible it is. The online app is really user-friendly and handy, making it simple for me to keep on top of my finances. I also like that I can log into the service on my PC when I want a bigger screen for better visibility. The fees are clear and easy to understand, so I can easily keep track of my expenses. All in all, I'm really happy with the service this online bank offers.
Easy-to-use customer account
The customer account is really easy to use and navigate. The Cashplus team is always there to help and quick to respond, so it's easy to get in touch with them if you have any questions or issues. The app works well and makes managing your finances a breeze. I like how they keep me in the loop about upcoming payments, so I can make sure I have enough money in my account. I would definitely recommend this service to anyone who wants a convenient and customer-oriented banking option.
Customer service satisfaction
I recently spoke with a lovely customer service rep called Laura and I just wanted to say, she was brilliant. Laura was super helpful and attentive throughout our whole conversation. She really went out of her way to help me sort out my problem, and I really appreciate her dedication and professionalism. It's quite rare to find someone who really cares about helping customers, so big thumbs up to Laura for being such a star.
Business account setup
I tried to set up a business account with this company for the second time. Unfortunately, my first attempt got rejected but I wasn't given clear reasons why. This lack of clarity made it hard for me to figure out what went wrong. I couldn't reach the business team directly to discuss my concerns, which made it even more frustrating. On top of that, I had to keep chasing updates on my application because the promised emails didn't come through within the 5 working days timeframe. It was disappointing to see that the company didn't seem to care much about attracting new customers, given the poor communication and support during the account setup process.
Supportive customer service experience
I've just had a really nice experience with a customer service rep who was so helpful and supportive. She guided me through sorting out the issues I had with real patience and remained cheerful the whole time. It was great to come across such excellent customer service.
Quick query resolution
I had a problem with my account and needed some urgent help. So, I gave the customer service number a ring and was really surprised when my call was answered almost straight away. The person I spoke to was really helpful and asked all the right questions to figure out what the issue was. In no time at all, my problem was sorted out and I was good to go. It was quick and efficient, no messing about, just straightforward service.
Complex situation assistance
Alanah, Anais, and John, in particular the manager, were absolutely fantastic when I was facing a difficult situation. They really went the extra mile to help me out, and their knowledge and skills were very impressive. I really appreciate all their help and advice during this tough period. It's obvious that they are all valuable members of the team and are genuinely committed to giving top-notch customer service.
Phone repair, temporary number, customer service, account security
Oh my goodness, everyone, I usually don't write reviews but I really feel like I have to mention that my phone broke this week and I'm now using a spare that doesn't have esim capability, so I have a temporary number. The customer service team was so quick at changing it, absolutely amazing. Also, they asked me extra security questions which made me feel like my account was really safe.
Card payment and cash deposits
I've been on the lookout for a bank where I can easily take card payments and make cash deposits at the post office. When I stumbled upon this service, I was really happy to see that it ticked all the boxes for what I needed. The whole process was seamless and quick, making it a breeze for me to keep track of my money without any stress.
Blocked account due to ID verification
I've had a terrible experience with the customer service at this company. I couldn't access my funds for over two weeks because the ID verification process took much longer than expected. Even though I sent all the necessary documents, they kept saying it would take another five working days to unblock my account. I asked to speak to a manager multiple times, but they never called me back. The people I spoke to on the phone seemed uninterested and didn't show any empathy towards my situation. Because of this delay, my business is struggling, and I'm on the verge of bankruptcy.
Sorting out account issues
The staff at this place are really lovely and helpful. They were so kind in assisting me with my account issues, and they did it with a smile. Big shoutout to Jack, he's absolutely fantastic!
Easy account setup
It was really simple to set up my account, much simpler than the other banks I gave a go. I just hope it keeps being easy to use in the future.
Opening a new business account
Setting up a new business account was a breeze, the customer service was fantastic! Being able to speak to a real person right away, instead of a chatbot or machine, made the process so much better. I'm really happy with how everything went.
Talking to a lady at Cashplus customer service
I was talking on the phone with a lady from Cashplus customer service, and she was really helpful and patient with all my questions. She even suggested Cashplus to other people. I reckon that's pretty cool, you know?
Slow payment processing
As a customer, I am really frustrated with how long it's taking to process payments at this service. It's really affecting my business because I can't pay for the things I need on time. This delay is stressing me out and it's unacceptable. I can't sit around waiting for payments to go through when I have bills and suppliers to pay.
Unauthorized Account Closure and Stolen Funds
It's absolutely outrageous that the bank thinks it's okay to hide behind call handlers and automated email responses when dealing with important issues like unauthorized account closures and stolen funds. Customers deserve more than just being stopped from talking to the people who can actually give them proper answers and help. It's high time for the bank to own up to the mistakes they've made and put things right by giving back the money that's owed. The people in charge of this bank need to take responsibility for their dishonest actions and deal with the outcomes.
Cashplus Credit Card
I signed up for the Cashplus Credit Card and was quite happy with the £750 limit to begin with. Yet, after using the card responsibly for more than six months, I was let down by the fact that my credit limit didn't go up. The only way to get in touch with customer service is by phone, which means long waits and unhelpful staff. All in all, I've decided to clear this card and move my business elsewhere because of the bad service I've had.
Review with most votes
Easy account setup
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