Pleo - Overall Rating based on 21 reviews
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Digital credit card solution implementation
Our company has recently introduced a new digital credit card system, and it has made a huge difference to how we work. We've found that it's really helped us become more efficient and organised in our day-to-day tasks.
Blocked Transaction Issue
Yeah, so I had this issue with a blocked transaction on my account, and I was honestly panicking because I thought someone was trying to pinch my money! But then this guy called Jozef totally saved the day. He was a real hero! He replied to my messages quickly and helped me get everything sorted. I was so grateful for his help and the great team at Pleo!
Time-saving expense management tool
Pleo has really helped us cut down on all the boring admin stuff. It's so easy to use, with a simple interface that's a piece of cake to get around. Features like vendor cards, bulk edits, and fetch have made our admin tasks so much quicker. The chat function is brilliant too - the team are always on the ball and ready to help with any problems. We've set up Pleo in several companies without a hitch and would definitely suggest it for any business wanting to make their expense management smoother.
Failed card loading and missing funds
I had a really annoying situation with the card loading feature which ended up with me losing £500. The system messed up and didn't put the money on my card, so I couldn't use the £5500 I had put on there. Nobody told me about this until I tried to pay with the card. Thankfully, the issue has been sorted now and the card works fine, but I'm still down £500 which is a total bummer.
Business expenses management tool
The customer service at Pleo is absolutely brilliant! I had a little problem with my account, but Jozef, their representative, sorted it out quickly and professionally. I was really impressed by how much they cared and the attention to detail they showed. Overall, my experience with Pleo has been really good and efficient, all thanks to their amazing customer service. Well done, Pleo - keep up the great work!
Sorting out Dodgy Charge
I had this really frustrating situation where I was charged extra by some random booking agency, but then PLEO came to the rescue! They sorted it out really quickly and even gave me my money back. Jozef Brodala was amazing and kept me in the loop the whole time. It definitely boosted my confidence in using PLEO for payments in the future.
Fraud resolved
Dealing with fraud is never nice, but Josef at this company really helped me out by dealing with two fraudulent transactions. It was such a relief to get all my money back, even though one of the refunds took longer because of the platform's terms. I really appreciate the great service and effort Josef put in to sort out these problems.
Expense tracking tool
As a customer of Pleo, I can say with confidence that it gives me a fantastic and simple way to see all my expenses. It's not just about keeping track of what needs to be paid, but also about showing me clearly how much money I've spent and how much is left. Being able to assign expenses to different projects makes it really easy to organise costs. The platform is so easy to use and understand, it makes managing my expenses a piece of cake.
Quick support assistance
I had a little problem with my purchase, all my fault of course. But, when I got in touch with support, I was really pleased with how fast they got back to me. James OC helped me out, and he fixed my issue in under a minute. I was really impressed by how quick and professional he was.
Account access issue
Hey everyone, I'm having a bit of trouble reaching out to you! My friend unfortunately passed away and I really need to get into their account. But all I can find is this frustrating robot to talk to. It's so annoying that there's no email address to contact directly. Could someone give me a hand with this, please?
Additional cards purchase for employees
Recently, I bought some extra cards for my employees who spend around 30-40k £ per month using our company card. However, I had some problems with the card orders and tried several times to contact customer support but couldn't get through. It was really frustrating as there was no phone number to call them directly, and it took me a good half an hour just to explain simple issues. The product is good, but the poor customer support was disappointing. They really ought to think about setting up a customer support helpline to enhance the quality of service.
Stolen money return assistance
I recently had a really upsetting situation where someone nicked over £1,000 from my card. Luckily, I managed to speak to a guy called Jozef, who helped me sort it out. Jozef not only made everything really straightforward, but he was also really cool and polite about it all. I'm so thankful for the amazing service I got from Jozef and the team.
Easy peasy app for managing staff expenses and purchase stuff
The app is really easy to use for keeping track of expenses and other purchases. The customer support is great - they really know their stuff and are really helpful. We've been using it for a few years now and we're really pleased with it.
Personalised customer service
I was really impressed with the customer service I received when I needed help with my order. Instead of just talking to a generic account manager, I got to chat with a real person who introduced themselves by name. It felt more personal and less like just a business transaction. The person I spoke to knew what they were talking about and quickly sorted out my problem, which I was really grateful for. It was a nice break from the robotic customer service you usually get.
User-friendly app design
I thought the app was really good for users. It's easy to find your way around and make purchases. But, when I was trying to check purchases with receipt issues as an admin, it was a bit tricky. The information wasn't clear or easy to get to, and sometimes items seemed to vanish from the system.
Expense logging solution
We were a small charity trying to find a way to keep track of our expenses, so we thought we'd try out this service. But once we added money to the account, we ran into some problems that just left us annoyed and short of cash. The company didn't keep us in the loop or share information, which only made things worse. Even though the cards arrived quickly, the whole bad experience really outweighed any good points.
Expense-handling solution
Using this expense management software as both a regular user and administrator has been really easy. It's great for people with credit cards, whether you're using it on your phone or laptop. It handles personal and company expenses really well. I've found it to be a handy and effective tool for tracking expenses and budgets.
Expense claim dispute
I must say, I was really impressed with the service we received. Jozef was so helpful in sorting out a dodgy expense claim on our business account. Everything went really smoothly and it was a relief not to have any stress with it, which isn't always the case with money matters. Seeing the money back in our account when they said it would be was a weight off our shoulders. It's nice to know that there are companies that really look after their customers well. A big thank you for the great service!
Online financial security
I recently got scammed by someone online when making a payment. Thankfully, Pleo really saved the day for me when Paypal didn't do anything to help. They went the extra mile by getting involved and starting a case with Mastercard to help me get back the money I lost. Jozef Brodala, the Customer Support Specialist who dealt with my case, was super helpful and kept me updated throughout the whole process. I can't thank them enough for acting quickly and really caring about getting my money back.
Card replacement
The customer service rep, James, was really good at sorting out my problem with replacing my card. He got what was up straight away and quickly sent me a new one. I was well impressed with how fast and helpful he was in dealing with everything. All in all, I'm chuffed to bits with the service I got from Pleo.
Review with most votes
Expense-handling solution
Using this expense management software as both a regular user and administrator has been really easy. It's great for people with credit cards, whether you're using it ... Read onBy: Lilly Turner