ParcelBroker26 reviews
This rating is based on 26 genuine user reviews submitted directly through BritainReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Shipping parcels
I used a shipping service to send some parcels recently, and I have to say I was really impressed by how efficient and good value it was. The customer service team were quick to respond to my questions, even late in the day, which was a big help. Everything went smoothly and I didn't have any problems, so I felt really confident in the service. I would definitely suggest this service to anyone who needs a reliable and cheap way to send parcels.
Sending package overseas
Sophie at ParcelBroker was absolutely brilliant! She was really attentive to my package and gave me so much help. I don't send parcels as often now since I closed my business, but whenever I do, I always go to ParcelBroker. They're the top choice for me, the most trustworthy parcel booking site around. I wouldn't consider going elsewhere. I highly recommend them to anyone looking to send a parcel.
Insurance claim dispute
I had a dreadful time dealing with a recent insurance claim issue with this service. My small business faced a loss because of a damaged delivery, and even though I showed evidence of the damage, they declined to reimburse us. It was really annoying and disheartening to see them not sticking to their insurance promise, leaving us with a financial loss and feeling unsupported. I won't be using this service again and will instead go straight to the logistics company in the future. It's a pity that a company I've relied on for years let me down in such a big way.
Customer Service Review
I recently had a chat with a customer service rep from this company and I have to say, I was really impressed with the service. The rep, who I won't mention, was so friendly, quick to help with my questions, and really knew their stuff. They were a real credit to the company and made my whole experience a good one. I won't think twice about reaching out to customer service again after this great interaction.
Shipping assistance from excellent customer service
At first, I felt a bit overwhelmed by the whole shipping process, but thankfully Sophie and Aimee were really amazing with their customer service. Sophie was so patient, helpful, and quick to answer all my questions. Her friendly and reassuring manner really helped me get through everything more easily. Aimee was just as friendly and helpful, showing that the customer service team really cares about providing the best support possible to customers.
Laptop shipment to Ireland
I was trying to ship a laptop to my ex-client in Ireland, you know? I had to deal with this EORI number and customs code business. Do people even know what all that is?! It was really confusing, couldn't find the info I needed anywhere. Spent ages trying to figure it out before throwing in the towel and going to Royal Mail. And you know what? They sorted it all out without any hassle, and it even turned out to be cheaper than any other courier. Why make things so difficult, I mean, come on?
International Shipping - Great Service
Alexander was amazing from the beginning right through to the end, helping out with all the necessary paperwork and any problems that came up with the order. I was really impressed by the great customer service I received and I would definitely use this service again in the future.
Parcel delivery
I was really let down by the service from this company. It took a whopping 6 weeks for them to even start sorting out my issue with a parcel delivery. Six weeks - can you believe it? That's just absurd and really shows how inefficient they are. The whole thing was such a pain and took up so much of my time. I was expecting a lot more from a courier service that's supposed to be professional. I'll definitely be taking my business elsewhere for any future shipping I need.
Return item shipping
I had to send back a big and bulky item that was split into two boxes, and I must say ParcelBroker was the best choice for checking out prices. Their website was really easy to use and I could easily enter all the details of my shipment. They managed to find me the cheapest carrier around. The service they gave was top-notch, and I'll definitely be using them again. I highly recommend ParcelBroker to anyone looking for a reliable and affordable shipping solution.
Overnight parcel delivery
I had a pretty bad time with this service when I needed an overnight parcel delivery. I arranged for a pickup on Wednesday and ended up paying quite a bit because I wasn't sure how the sender would package the item and it needed collecting from far away. They said I'd get it by the end of Thursday through UPS, but nothing showed up. The communication was terrible - I got conflicting messages about the pickup status, which was really confusing and annoying. I struggled to find a phone number for UPS, and even when I called Customer Services, they couldn't give me any useful info. Eventually, the item was picked up, but the delivery was delayed until Friday morning, causing even more hassle. The whole thing was a pain and a waste of time, and I had to pay extra charges on top of the already high cost of sending a small parcel. I definitely won't be using this service again unless I absolutely have to.
Parcel delivery service
I used this parcel delivery service recently and I thought the prices they quoted were fair and stayed the same all the way through the booking. It was good that the prices didn't suddenly go up like some other companies sometimes do. One thing that did surprise me a bit was that they charged extra for plastic wrapping, but I guess it's worth it if it helps protect the parcels, especially in bad weather. All in all, I was happy with how the company handled everything.
Shipment cost savings
I've been a happy customer of ParcelBroker for quite a few years now, and I have to say, my experience with them has been top-notch. The team is fantastic - always friendly, helpful, and really know their stuff. ParcelBroker is great at finding the best and most reliable delivery options for their customers, saving me a fair bit of cash compared to going straight to courier companies. Their platform is really easy to use, making it simple to set up and book shipments. I can't praise ParcelBroker enough for the great service and value they offer.
Quick and efficient service
When it comes to sending packages, I always look for speed and reliability. Parcel Broker delivered both, making sure my parcel got to where it needed to be super quick. Their customer service was excellent, and I would definitely recommend them to anyone who needs help with parcel delivery.
Easy website and booking
The website was really easy to use, booking my parcel was a piece of cake. The customer service team were great, so helpful and friendly. I'll definitely use this service again in the future!
International parcel shipping
Sending my parcels abroad with ParcelBroker was a nightmare. It was all very complicated and annoying because there were all these hidden costs and exclusions that I wasn't told about at the start. I found it really frustrating to come across additional fees and restrictions that weren't made clear by the courier companies. Although the service was alright in general, not knowing exactly how much everything would cost and what my delivery options were made the whole thing much more of a pain than it needed to be.
Parcel booking and collection
I recently used a parcel booking service to organize a collection of an item. The whole process was really simple and easy to understand, which made things very convenient for me as a customer. However, there was a bit of a hiccup when the courier company didn't show up to collect the parcel when they said they would. I ended up paying for a service that I didn't receive, so I got in touch with the service provider for help. Luckily, they quickly sorted everything out and even covered the extra costs that came up. I was really impressed by their excellent customer service and it definitely gave me a good impression of the company.
Postage from Northern Ireland to Southern Ireland
Avoid at all costs, there are cheaper parcel comparison websites out there!
I have been using this company for many years now and have advised so many people to use it.
Unfortunately I recently sent two parcels from Belfast to the Republic of Ireland and they never arrived on time, in fact one took over 1 month to luckily reach its destination and the other took 2/3 weeks to be sent back to me! This one was also very badly damaged and has cost us a customer and over £250 to replace the item. The customer service I received was a lady on the phone trying to make light of the situation and just blamed Parcelforce and An Post from the South. Due to not booking the parcels directly with Parcelforce I am unable to claim back for the postage etc which has been an eye opener to be honest. I will not be using them again and after sending over 200 parcels with them they didn't even have the decency to offer me £20 to resend my item.
Avoid at all costs, there are cheaper parcel comparison websites out there!Parcel booking assistance
I just wanted to say how great the customer service team was when I needed help booking a parcel delivery. They gave me a call and were really friendly and helpful. They talked me through everything, answered all my questions, and made sure my parcel was sorted without any problems. I was really impressed with how professional and knowledgeable they were. I'll definitely use their services again next time I need to!
International parcel delivery
I recently tried out this service to send a package abroad, and I must say, I was really impressed with how the staff treated me. They were so friendly, helpful, and understanding. They had really good manners and were so forgiving when I made a mistake. They quickly sorted everything out and made sure my package arrived on time and in great shape. I really valued their professionalism and commitment to making sure the delivery went smoothly.
International courier service
Choosing an international courier service can be quite a challenge, needing to think about things like how careful they are, how fast they are, the cost, and if they're trustworthy. ParcelBroker makes this decision easier by providing different options from well-known couriers at good prices. They also make it clear what extra charges you might have to pay, which is really helpful. I like that ParcelBroker has a helpful support team in case any problems come up, and their way of organising invoices for business is the best I've seen in my 20 years of exporting goods. I really recommend using their services if you need to send things abroad.
About ParcelBroker
ParcelBroker is a web-based parcel delivery service that also offers e-commerce shipping. Established to cater to a wide range of companies, from major e-commerce websites like eBay to start-ups, ParcelBroker provides online shipping systems and administrative tools. They offer special deals for both small and large businesses, along with extensive integration options for e-commerce websites. Customers can track their parcels and receive packaging advice to ensure safe delivery. ParcelBroker can be contacted through various channels, including telephone, email, Facebook, Twitter, Indeed, and Google+. Share your experience with ParcelBroker to help others understand the quality of their services.
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Categories ParcelBroker
Services | Postal Services Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Easy, fast and online- what co
It was quite easy, their website does the explaining. They have this online shipping system which is quite easy. So it was easy peasy. Cost-efficient as well. It worked for me, ... Read onBy: Edgar Williams