Avoid at all cost, go direct and cut out this middle man. I'm sure I'll get some spurious response on here but believe me go direct and avoid.
Had a long item that I needed couriered to me, spoke to them gave them all the dimensions, weights etc. gave me a quote , I asked about insurance and I paid the insurance, advised that it was to pick up and deliver to me from a supplier, at no point did they point me to their insurance claims T&C's and packaging guidelines.
Needless to say the 3 parcels turned up all damaged. The delivery driver agreed they were damaged, , and as they were in an empty van and not tied down they had been thrown around in the van. The items were packaged and sealed in cardboard and then wrapped in multiple layers of bubble wrap. To anyone it was obvious that the items had received no care or attention and suffered sever trauma and force to damage what are resilient items So thought OK I have insurance I will claim. Cant claim to TNT direct but through Parcel broker , they then sent me their Claim T&C's which revealed their very specific packaging requirements which would have been nice to know before hand, so that I could wrap them up in cotton and lace and foam and gold and multiple layers or cardboard , as that would be the only way to meet their claim guidelines.
Submitted my claim and as suspected rejected even without them inspecting the goods, feel like I've been mugged and they have not only taken money for delivery but also the money for the insurance. I get the feeling even if I had wrapped them up as per their guidelines they would have found another reason to back out. Companies like this shouldn't really be able to operate in today's society
As I say Don't use, go direct at least you can then claim against the delivery company direct, as using this company leaves you with no other form of recompense if things go wrong.