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Sheilas Wheels

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Graham Hansen
When trying to make a claim on my household policy when my car was stolen (I was claiming for equipment in the car), I was told that, as there was no evidence of the car being broken in to (e.g. no...Read on

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    Household insurance

    When trying to make a claim on my household policy when my car was stolen (I was claiming for equipment in the car), I was told that, as there was no evidence of the car being broken in to (e.g. no broken glass), the claim was declined on that basis. When I pointed out that (and complained) that this is not reasonable, they have subsequently issued an apology. However, they are now declining the claim on the basis that the goods are not covered despite the fact that my schedule specifically says I have coverage for goods in a locked motor vehicle. This is exactly the type of response that gives insurance companies a bad name. They are quite clearly using any excuse they can to decline the claim.


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