A car needs many parts. There are well-known parts such as the steering wheel, seats, tires and brakes. But there are also lesser-known components such as suspension systems and compressor systems. So if one of these two breaks down, where can you go for a new pair? One shop that offers all of these products is Aerosus. But what will the quality of their suspensions be? Will their springs and shock absorbers make sure your car will not give you such a bumpy ride? And what can be expected from Aerosus’ customer service and delivery service? Will their services meet your expectations? Will their staff be friendly and helpful? The best and only way to investigate this is by reading reviews written by real customers of Aerosus. Their opinions, comments, ratings, experiences and remarks might help you decide if Aerosus might have the right car components for your car or not.
Aerosus is a company that offers car components. They are specialised in suspension systems and compressor systems. That means they offer car components such as linkages, shock absorbers, air struts, valve blocks, air springs, and regular springs. These components are the ones that link the vehicle to its wheels. Good suspension systems leave enough room between the two. This room will allow you. the driver, to steer your car around. A compressor is needed to power up your vehicle. Aerosus also offers a small supply of other spare car parts. They offer parts for all sorts of car brands. Examples are BMW, Mercedes, Renault, Volks Wagen, Jaguar, Citroen, Bentley, Porsche, Land Rover, Audi, Fiat, Peugeot, Pick Up, Mercury, Lexus, Kia, Iveco, Hummer, Toyota, Lincoln, Oldsmobile. Ford, Jeep, Buick, Hyundai and many other car brands. So no matter what kind of vehicle you’re driving, chances are Aerosus has some spare parts to help you out when your suspension system or compressor needs replacement.
A customer reviewing Aerosus's suspention system.
Services of AEROSUS
You can buy Aerosus’s suspension systems or compressor systems from their website. Just select the product that you want and put it in your online shopping bag. Their delivery service will dispatch the system or spare part and send it right to your home. Most of their products come with a 2 year warranty. Aerosus also has a customer service department to help you out if you need any assistance. You can give them a call, send them an email or contact one of their employees via an online chat.
Complaints, Compliments and Tips for
AEROSUS Have you ever ordered any car parts from Aerosus? Then we would like to hear from you about your experience. How easy was it to find the component you were looking for? Did it take long for their customer service to deliver the suspension system? Does their compressor system meet your expectations? And what did their customer service say when you contacted them because you needed their help? Write a review and tell us and everyone else what your opinion of Aerosus really is. That way, potential customers will know what they are getting into when they decide to order at Aerosus. And, have a look here if you're looking for reviews of other companies that sell car parts.
What quality will the suspension systems and compressor systems from Aerosus be? Read customer reviews about their car parts for almost every vehicle.
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The service was great from customer service to the actual ordering process and postage. Everything was efficient and professional. The package got delivered within the allocated time in the UK. The only little hickup was that I had the impression that my order was going to be delivered on my doorstep, only to find that I had to go and pick it up at the nearest UPS deport. Other than that I was very pleased.
Delivery was in the expected time, I was, however, not noticed before so weren't aware whether to expect the compressor or not.
Part seems OK, it was installed by garage with all necessary accesionaries and it works properly. Only time will prove its quality and durability, I cannot evaluate this most important aspect so early.
I am happy to recommend Aerosus. I recently ordered new rear air suspension components for my F11. I was very pleased with the service I received. The I components I ordered appear to be of good quality, they were delivered on time and fitted with out any problems.
Fully disappointed from AEROSUS products and company reliability. I bought a front kit for VW Phaeton on 2018. After 2.5 years and 35.000 km, the struts where fully collapsed. During a live chat with their emmployee (*), he assured me that the products where still under garranty. Among his proposals i agreed putting a new order and after their replacement, to send back the collapsed struts to be refund. When i was ready to send these back, the same eployee told me, that unfortunally he had make a mistake and the guarranty had been expired, so they could not accept to refund !!!!! WHAT A RESPONSIBLE BEHAVIOR . Congratulations. !!!! You prevented me to search for another more reliable solution, you took my money and you prooved that you are FULLY unreliable. You must be responsible for the mistaked. You had the time to inform me before sending me the new order but you didn't. (*) I have kept all the records
I read some negative reviews on the internet but I decided to order anyway. I was amazed, really! The customer service was super kind ( I don't know why some people complain.. ) Also the delivery was supper fast and the parts was fine!
Was my first dealing with Aerossus.Ordered a part for my Audi Q7 from them.It arrived the very next. I was simply amazed by the speed and effeciency. You guys are great and all my future parts orders will be handled by you.bravo bravo bravo
Rate these air springs for my D2 TD5 . Ordering and delivery very efficient. The units came with the original type fittings, so I didn't have to adept the tubing. Fitting was straightforward. Very impressed.
Mercedes-Benz E Class S211 / T-Model (without ADS) Rear Left Air Spring
Worst customer service ever. I bought an item for £200.00, SKU 164210 and broke after 1 month which can happen. However, this did give me an indication that the quality of the part is really poor. Due to the current global situation at the time (Corona) i requested to get a replacement part. The company advised me to purchase a replacement and on return of the original package i would be issue a refund. It has been over 18 days since i initiated the return process and constantly sending email and calling the customer service number. Radek, who seems to be the only person answering when you call +44 203 514 9135, is very rude. Offers no help what so ever and simply tells you "I will check" and never bothers to call or email back.
Instead of receiving a refund the company later shipped me another part and told me that i have to call the courier (UPS) to get this stopped/returned. Since when was this the customers responsibility?
Now in order for me to get a refund I need to return the package they dispatched and wait another 14 days to get my money back.
I honestly advise all people reading this to think twice about purchasing any items from this store. Despite the price being cheaper than alternatives it goes come with the cost of customer service and quality.
In future, I will definitely pay extra for a better part and better customer service.
(translated from Dutch) Never experienced such a bad webshop. Order # 1 failed due to production error; solution Aerosus is disassemble the bellows and a new bellows is delivered after 2 weeks. Have the car towed, have the bellows disassembled by a garage and placed order # 2 to replace this order because a car without an air bellows cannot remain on a bridge for 2 weeks. Double shipping costs paid and also all costs for towing and dismantling paid. Aerosus does not offer compensation here. When the other side of the car ordered, for order # 3 the wrong side was delivered. Solution Aerosus: a new return within 2 weeks. So placed order # 4 to replace it. The fasteners were missing, so they still have to buy separately from Mercedes-Benz to save order # 5. Despite what is stated in the terms and conditions about refund of shipping costs and the telephone commitments, they do not refund anything. Uninterested customer service, who does not think to solve the case. Hardly understanding while a consumer has to go to such lengths to get the case resolved, and then also mention by email that Aerosus has simply delivered. I normally never write reviews, but this terrible company has cost me a lot of time, money and effort. Whatever you do, don't order anything here!
Ordered a suspension pump and valve body. The suspension pump didn't turn up a bmw filter and pipe came. part number didn't match the order audi q7 Called them to sort but I had to send old one back to even get a new one they we asked them to send another they said no even when I sent pics of wrong part. Wasted 2 weeks customer service is poor avoid.
Offer two year warranty. Refuse to honour it when their parts fail. Have been pursuing a warranty claim for 7 weeks with vehicle off the road and they have not supplied a replacement part despite providing all necessary paperwork and proof.