Beaverbrooks22 reviews
This score is based on 22 genuine reviews submitted via BritainReviews since 2018.
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someone sat me down, showed me everything and made the whole thing pleasant. That’s why I expected the same this time and was let down. On 18 October I was served by a colleague called Fern. I asked to see their men’s Boss pieces and she did bring out a few trays, but when I asked to see a bit more she said she couldn’t. It wasn’t a huge ask — a couple more trays at most — but she was quite firm about not bringing them out.
After waiting while she showed a few things and after I’d chosen a pair of earrings to match, she tried to point to stuff from behind an inner window rather than just bring it over. I kept standing there, expecting to be offered the seating area like last time, but that never happened. Maybe she assumed I was only looking and wouldn’t buy, only she’ll know that. It felt brusque and awkward and not the same level of service I’d had before.
Then there was the refund situation, which really tipped it. My son rang me on his birthday and said he didn’t want to keep the items, so I told him to take them back. He went in at about 1.15pm and they initially refused to refund because they claimed there was no cash in the till. He was told to try Stockport instead. At one point the member of staff accused him of being aggressive while still refusing the refund. After a while she did produce notes and coins — about £160 in notes plus the rest in £1 coins — and gave the refund. If that money was there all along, I don’t understand why they couldn’t have sorted it straight away without making my son feel uncomfortable. The refund receipt was printed in Fern’s name, but my son said the person involved wasn’t her, which just added to the confusion.
I’ve been a customer for years and this whole episode has made me seriously consider taking my custom elsewhere. I’ve also emailed about it and haven’t had a reply, which is disappointing. I’d like to know how staff explain the way things were handled, and I’m not happy about how my son was treated on what should have been a quick, simple return. Emotionally, it left me cross and a bit embarrassed for him.Well, that was awkward
I buy what I thought was a smart Gucci G‑Frame at the Trafford Centre on 9 May for £1,260, excited to wear it — and at home I spot scratches down the side. Proper deflating moment. I put it on anyway to see how it felt; it sits nicely on the wrist, not too heavy, clasp is alright, but those marks? You notice them when you move. I called the shop first thing on Friday and was told I could return it at the Bolton branch. Easy, right? Not quite. The Bolton manager refused to take it back into stock, which left me puzzled. Back to Trafford, spoke to Angie who said she’d look into it and ring me by six. She did ring, but the line was basically: “It’s not within our policy” — despite them having sold it like that. When I asked if she’d actually checked with the sales assistant who sold it, she admitted she hadn’t. That felt wrong. I’m no detective, but it seems sensible to ask the person who made the sale. Instead I’m left with a watch that feels fine but looks used, and a bit frustrated at how the whole “investigation” was handled. Would appreciate a call from a senior manager to sort this properly — quick, honest chat would do.
Silver bracelet purchase
I just bought a silver bracelet from this shop and I must say that I am really disappointed with the quality. The bracelet is smaller than I thought and it doesn't look as nice as it did in the online picture. Also, the clasp feels weak and I'm worried about how long it will last. I'll be returning the bracelet because it just doesn't live up to what I was hoping for.
Diamond Necklace
I just bought a really beautiful diamond necklace from the store and I'm over the moon with how it all went. The folks working there knew their stuff when it came to the different choices on offer and they managed to steer me towards the perfect piece that was also within my budget. The necklace itself is top-notch quality and my wife is totally smitten with it. The service I received was outstanding and I felt well looked after every step of the way. I can't recommend this store enough for anyone in need of some lovely jewellery.
Two engagement rings
I bought a couple of engagement rings from the shop in Guildford not too long ago. I must say, I had a great experience overall. The staff were so lovely and welcoming, especially Sam who was super friendly and helpful from start to finish. Even though there was a little hiccup with the sizes, they made up for it by giving us a bottle of Prosecco when we collected the rings. All in all, fantastic service, amazing rings, and wonderful people. I'll definitely be coming back to this store for any future jewellery shopping.
Pretty necklace
I'm absolutely chuffed with the super pretty necklace I got, it's like the best thing ever! So when it arrived late, Francesca from customer service was so lovely and helpful, I was completely taken aback. The necklace is really sparkly and shiny, I wear it every day and everyone keeps saying how fabulous it looks. I couldn't be happier with my purchase and the service I got.
Tag Heuer watch purchase
I bought a Tag Heuer watch from you recently but still haven't got the £200 vouchers that were supposed to come with it. Could someone please email me to let me know what's going on? Thank you.
Jewellery
I've been to this store a few times now, and I have to say, the service is top-notch every time. The staff are so friendly, helpful, and really know their stuff. It makes shopping here a breeze. They're always consistent and reliable with the service they provide, and I love the care and attention to detail they show. I'm really happy with my latest purchase and the service I got.
Bracelet, fast delivery, packaging
I bought a bracelet from that shop not long ago and I've got to say, I'm really happy with it. The delivery was really quick and the bracelet looks amazing. They packed it really nicely too, so it arrived in perfect condition.
Watch purchase
I bought a watch from this store recently and I have to say, I was really impressed with how professional and knowledgeable the staff were. Not only were they friendly, but they also helped me choose the perfect watch. The personal shopping experience they offered was excellent and made me feel like a valued customer. When I needed to return to get the watch strap adjusted, the service was again very efficient and professional. Because of this great service, I went back a week later to buy another item.
Wedding anniversary gift
I bought a wedding anniversary present from this place not long ago, and I must say I was really impressed with the service I got. The staff member I dealt with was really friendly and helpful, they made sure I got the gift in time for my wife. I really value the hard work and attention to detail that was put in to make sure everything went well.
Watch purchase
I recently bought a watch from that store and I have to say, I'm really happy with the whole experience. I ordered the watch online and it arrived at the store promptly. The communication about the order was clear and I was updated at every stage. When I went to collect my watch, the service I got was fantastic. The staff were helpful and nice, which made the whole thing easy and pleasant. I'm a very happy customer.
New watch for fiancé
I popped into this shop to pick up a fancy new watch for my fiancé and the staff were so lovely. It was actually my second time shopping there and I would definitely go back again. They had such a great range of watches to choose from and they assisted me in finding the ideal one for him. Overall, it was a really good experience and I'm absolutely thrilled with my purchase.
Watch purchase
I bought this watch from the shop and it was really easy to purchase. The delivery was super quick and I could even choose the delivery day. I'll definitely be recommending it to my friends.
Quick delivery, smooth process
I was really impressed with how quickly and efficiently my order was delivered. Everything from ordering to receiving it was so easy and smooth. The service was really prompt and professional. I would definitely recommend this service to anyone who wants a quick and hassle-free shopping experience.
Wedding ring purchase
I went to the shop the other day to buy a wedding ring that I'd spotted online. The customer service I got was top-notch. Mason, the guy who helped us out, really knew his stuff and went out of his way to help us. He listened carefully to what we wanted and gave us some great suggestions. The selection of rings in the shop was impressive, and I managed to find the ideal ring for my big day. All in all, I had a fantastic time shopping there and would definitely suggest it to anyone else.
Silver ring and watch
I bought a silver ring and watch to go with my black shoes as my brother suggested. I decided on this shop because they're known for quick delivery and top-notch products. I have to say, I wasn't let down. The items came quickly and the quality was even better than I expected. Both the ring and watch looked really stylish and went well with my outfit. I'm really happy with my buy and will definitely think about ordering from here again next time.
Watch purchase
The watch arrived quickly and came in lovely packaging. I went to the store in Sutton Coldfield to get it fitted and the customer service was fantastic. The guy who helped me was really friendly, knew his stuff, and gave great service. I definitely suggest Beaverbrooks for their amazing service and high-quality products.
Diamond necklace
I recently bought a beautiful diamond necklace from this shop for my wife's anniversary. Unfortunately, the order was sent to a completely different address, causing me to panic as the anniversary was nearing. It was really annoying to have to try and find where the package went and then having to find a last-minute solution. I contacted customer service to sort out the issue but it was a long and complicated process to get a refund, redelivery, or even have an investigation done. What saddened me the most was the lack of any real apologies for the mistake and the hassle it caused. Overall, it was a disappointing experience that has made me reluctant to shop here again in the future.
Recent jewellery purchase
I popped into the store for some jewellery and I have to say, the staff were so friendly and really helpful. They knew all about the products and helped me find the perfect piece for me. The store was nicely laid out and had loads of jewellery to pick from. I was really impressed with the customer service and would definitely suggest this store to others.
About Beaverbrooks
Beaverbrooks is a British jewellery and watch retailer, established in 1919. The company offers a wide range of high-quality jewellery, including engagement rings, wedding rings, necklaces, and bracelets, as well as a variety of luxury and designer watches. Known for its exceptional customer service and commitment to ethical practices, Beaverbrooks has grown to operate multiple stores across the United Kingdom. Its extensive range of products and dedication to quality have made it a reputable and trusted name in the jewellery industry.
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Categories Beaverbrooks
Online shopping | Fashion Reviews & Experiences
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Last update: October 2025
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Review with most votes
mr
Been looking for engagement ring for partner and been comming past beaverbrooks shop and decided will buy it there. Brought it may 2017. She wear it for 6 months and one diamond... Read onBy: Ivars Borenkovs