Big Phone Store38 reviews
This score is based on 38 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Morning snag
Half-asleep, found mug quickly; arrived fast, chipped — ruined morning cuppa
No fuss, decent phone
Really pleased — arrived fast, phone as described, seems fine.
Took a punt, glad I did
Hesitated before buying; daily for work, doubts gone, really really pleased.
Sceptical at first
Was sceptical—bought for bad back; doubts gone, works well.
Been using ages
Was doubtful at first, but deliveries were spot on and the service genuinely friendly, now happy.
Slightly doubtful, pleasantly surprised
I wasn't sure about buying but ordered; used it next morning — looked brand-new, quickly calmed my worries, actually.
Mostly pleased
Pretty happy I went for a refurb — mate recommended it, arrived next day, works well, tiny scuff
Nearly perfect, but not flawless
Got it last week and used it straight away; feels solid in the hand, screen sharp, tiny scratch but works brilliantly.
Nice surprise
Tried it this morning; arrived on schedule, neatly wrapped, customer service friendly, impressed, felt a bit smug
Second handset, solid
My mate spotted their listing so I ordered a second handset. First was a Huawei P30 years back; this iPhone 15 feels surprisingly pristine and pairs well with my Meta AI glasses.
Handy find
I first saw them on a forum; a mate tipped me — phone arrived looking new, full battery, delivery quicker than expected, service polite
Saved by the phone bloke
Right in the middle of an evening I closed the tab, rang them — and when the bloke calmly finished my order I knew I was sorted. First found them via a mate; I’ve tipped my sister.
Nearly-new iPhone find
Bought a refurbished iPhone 11 and started using it the same day — arrived next day, looked almost brand new. Bit nervous at first, but battery seems fine, very pleased overall.
Pleasant surprise
I spotted this Galaxy A35 on their site and thought I’d give a refurbished one a go. As soon as I powered it up I knew — feels new, no scratches, battery fine. I told my mate, he’d be impressed. Delivery was quick.
Nice and simple
I needed a reliable phone after my old one died mid-move, so I went for a refurbished iPhone 15 Pro. Ordering was dead easy, it arrived on time and looks mint — battery seems strong too. Proper pleased, I'll use them again, for sure.
Nice device, one hitch
check the speaker before you transfer everything, or ask for a quick audio test. Still, delivery was impressive.
Nice surprise, actually
immaculate, like brand new, and the battery? 100% — which shocked me after being burned by other sellers before. Quiet, easy process, no faff, and a really pleasant little surprise, too.
Sceptical at first
Rainy afternoon scrolling and I found a refurbished iPhone 14 Pro — I needed something with more storage because my old phone croaked mid-move and I’d been burned by a scratched “refurb” before, so I was properly wary. The listing seemed decent though, so I opted for the new battery add-on and hit order. It arrived next day in solid, protective packaging, hardly a mark on it, and they even chucked in a case and an extra charger cable (nice surprise). Phone feels almost new, storage is exactly what I wanted and the battery seems to hold up. Delivery updates were clear. My doubts mostly vanished; I’m pleased and would buy from them again.
Spotless surprise
I was halfway making tea when the courier rang next morning and I actually checked the phone there and then — no scratches, battery fine, everything neat. At that moment I knew it was worth it. Would buy from them again, maybe tell a mate.
Quick delivery, good price
My new phone arrived quickly and safely. It was exactly what I was expecting and I got it for a great price. I would definitely recommend the Big Phone Store!
Dear Gray,
Thank you for your wonderful 5-star review! We're delighted to hear that your new phone arrived quickly and safely and that it was exactly what you were expecting.
Providing high-quality products at great prices is what we strive for, and it’s fantastic to know that you were happy with your purchase. Your recommendation means a lot to us, and we truly appreciate your trust in The Big Phone Store.
If you ever have any further questions or need assistance, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Thank you for choosing The Big Phone Store!
Best regards,
The BIG Phone StoreDear Gray,
Thank you for your wonderful 5-star review! We're delighted to hear that your new phone arrived quickly and safely and that it was exactly what you were expecting.
Providing high-quality products at great prices is what we strive for, and it’s fantastic to know that you were happy with your purchase. Your recommendation means a lot to us, and we truly appreciate your trust in The Big Phone Store.
If you ever have any further questions or need assistance, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Thank you for choosing The Big Phone Store!
Best regards,
The BIG Phone Store
About Big Phone Store
Mobile devices including smartwatches and accessories have transformed lives in recent times and people around the World are trooping in for the latest design of these products. Sales and retail company makes this an avenue to supply these high techs designed products to customer worldwide through shipping or posting. These companies source for reliable new design and retail for effective sales and delivery. Big Phone Store is an online sales and retail company that claims to operate with a trading style of SPS Technology Service. We suggest you read honest customer reviews of Big Phone Store here before considering giving them a try.
About Big Phone Store
Big Phone Store is an “e-trailer” trading company which claims to operate on the trading style of SPS Technology Services. Based in Wolver Hampton as a consumer electronic, the company claims to have been operating in the mobile phone industry since 1999. They also assert to be supported by a management team that has been working alongside some of the biggest companies in the phone industry. Big Phone Store is believed to have been empowered by these management team through which advantage is taken to provide customer service representatives, warehouse, operatives, lab technician, phone testers, e-commerce, and marketing team and much more. The company claims to pride in efficiency and hard-working in sourcing for customers valued products in the market. Further claims show that Big Phone Store had since been shipping millions of order from their 25, 000 square feet warehouse in the West Midlands. Big Phone Store major on retail and sales of tech gadgets and a number of them is asserted to have been in circulation for decades.
Products and services of the Big Phone Store
The products on Big Phone Store thus include brand new phones, refurbished phones, iPhones, TV’s, Tablets, smartwatches, and other accessories. Two major delivery system is claimed to be available, the standard delivery and Next day delivery while residents of Wolverhampton has access to a collect-free offer on the same day of order placement made on or before 3 p.m. on business days. Warranty applies to Brand New products for a period of 12 months whereas refurbished products also attract part of this advantage but products described as “fair” only attracts a 3 months’ warranty. The returnsandrefunds services are provided for customers who wish to return the products for obvious reasons and only do so when the products are in the original condition with its packaging, accessories, and manual still intact.
Compliments, complaints and tips for Big Phone Store
Have you invested in any of the refurbished phones offered by Big Phone Store before? Have you used any of their repair and maintenance services? If you haven’t, when you do please leave a recommendation here as your thoughts will be immensely appreciated. Do you have suggestions on how Big Phone Store can improve its products and general service delivery? Do you have reservations or grievance based on incontinences in their general mothed of service delivery? If yes, we are interested in your experiences and feedback.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
- Mobiles.co.uk
- 1pMobile
Details
Contact Information
Units 7-9 Wednesfield Business Park, Waddens Brook Lane
WV11 3SF Wednesfield
United Kingdom
Categories Big Phone Store
Electronics Reviews & Experiences | Online shopping
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Last update: January 2026
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Dear Gray,
Thank you for your wonderful 5-star review! We're delighted to hear that your new phone arrived quickly and safely and that it was exactly what you were expecting.
Providing high-quality products at great prices is what we strive for, and it’s fantastic to know that you were happy with your purchase. Your recommendation means a lot to us, and we truly appreciate your trust in The Big Phone Store.
If you ever have any further questions or need assistance, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Thank you for choosing The Big Phone Store!
Best regards,
The BIG Phone Store