Big Phone Store20 reviews
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Quick delivery, good price
My new phone arrived quickly and safely. It was exactly what I was expecting and I got it for a great price. I would definitely recommend the Big Phone Store!
Dear Gray,
Thank you for your wonderful 5-star review! We're delighted to hear that your new phone arrived quickly and safely and that it was exactly what you were expecting.
Providing high-quality products at great prices is what we strive for, and it’s fantastic to know that you were happy with your purchase. Your recommendation means a lot to us, and we truly appreciate your trust in The Big Phone Store.
If you ever have any further questions or need assistance, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Thank you for choosing The Big Phone Store!
Best regards,
The BIG Phone StoreDear Gray,
Thank you for your wonderful 5-star review! We're delighted to hear that your new phone arrived quickly and safely and that it was exactly what you were expecting.
Providing high-quality products at great prices is what we strive for, and it’s fantastic to know that you were happy with your purchase. Your recommendation means a lot to us, and we truly appreciate your trust in The Big Phone Store.
If you ever have any further questions or need assistance, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Thank you for choosing The Big Phone Store!
Best regards,
The BIG Phone StoreDear Gray,
Thank you for your wonderful 5-star review! We're delighted to hear that your new phone arrived quickly and safely and that it was exactly what you were expecting.
Providing high-quality products at great prices is what we strive for, and it’s fantastic to know that you were happy with your purchase. Your recommendation means a lot to us, and we truly appreciate your trust in The Big Phone Store.
If you ever have any further questions or need assistance, please don’t hesitate to get in touch. We look forward to serving you again in the future!
Thank you for choosing The Big Phone Store!
Best regards,
The BIG Phone StoreFast delivery and excellent condition
I bought a phone from this shop not long ago and I was really impressed with how quickly it was delivered and how good the phone was. I ended up returning it because I realised I'm more of an Apple person than an Android person, but my experience was still good overall. The customer service folks were great, especially Sarah who was really nice and helped me out with the return. Even though I ordered a phone in "fair" condition, I was surprised to see that it was actually in excellent condition when it arrived.
Dear Morgan,
Thank you for your thoughtful review! We’re so pleased to hear that you were impressed by the quality of the phone you received and the speed of delivery.
It’s wonderful to know that even though you decided to return the phone, your experience with us was still positive. We aim to make every step of the process, from purchase to returns, as smooth as possible. We’re especially glad to hear that Sarah was able to assist you so effectively—she’ll be delighted to receive your kind words!
Your feedback about the condition of the phone is also much appreciated. We strive to exceed expectations, and it’s great to know that the “fair” condition phone surpassed your expectations.
Thank you for choosing The Big Phone Store! If you ever decide to explore our Apple range or need any assistance in the future, we’d be delighted to help.
Best regards,
The BIG Phone Store Team2 iPhone 13
I recently bought 2 iPhone 13 devices from the store and I have to say, the service was exceptional. The staff were quick to answer my questions and always there to help. The overall customer experience was better than other similar suppliers I've used before. The devices were in great condition, exactly as described, and worked perfectly. There were some minor signs of use, but nothing that affected the performance. I like that the company describes their products accurately, it helps build trust with their customers. One thing to mention is that the price of the devices went down by £30 between my first and second purchase in just 4 days. Also, I got a free case with the second device, which was a nice surprise. All in all, I think this store is reliable and trustworthy, especially since it's a family-owned business.
Dear Peter,
Thank you for taking the time to leave such a fantastic review! We’re delighted to hear that you found our service exceptional and that our team was able to assist you promptly with all your questions. It’s wonderful to know the devices met your expectations, and we’re especially glad you appreciated our accurate product descriptions—they’re an important part of building trust with our valued customers like you.
We do understand it can be surprising when prices fluctuate, and we’re sorry for any inconvenience this may have caused. Our pricing reflects the current market demand and supply, which can sometimes change quickly. We're so glad the free case with your second device was a pleasant surprise!
As a small family-owned business in the West Midlands, we take immense pride in providing not only high-quality refurbished devices but also a reliable and trustworthy customer experience. It’s great to hear that you found your experience with us better than other suppliers you’ve used before.
By choosing refurbished products, you’re also supporting a sustainable future by keeping devices out of landfills—something we’re deeply passionate about. 🌳 Thank you for being a part of this mission.
If there’s ever anything we can assist you with in the future, don’t hesitate to reach out or visit our physical store, which is open Monday to Friday, 9 am to 5:30 pm. Your feedback means so much to us—it helps us grow and also boosts the morale of our hardworking team.
Thank you again for your kind words and trust in us!
Warm Regards,
Sarah
Customer Services @ The BIG Phone StoreNew used Phone
What a fantastic spot to grab a preloved phone! The team there is really friendly and always ready to assist, the technical support is fantastic, and they are really understanding if there's anything you're not happy about. On top of that, the delivery is super quick, making the whole thing even better.
Dear Oliver,
Thank you for taking the time to leave such a fantastic review! We’re thrilled to hear that you had such a positive experience and found our team to be friendly and supportive. Providing excellent technical support and understanding our customers’ needs is something we truly pride ourselves on.
We’re so glad that our quick delivery added to your satisfaction—it’s always great to hear when our service hits the mark.
As a small independent company based in the West Midlands, we aim to offer the best in both products and customer service. By choosing preloved phones, you’re also making a significant contribution to sustainability by helping to keep unwanted devices out of landfills. Thank you for supporting this mission! 🌳
If there’s anything we can assist you with in the future, feel free to reach out or visit our store, open Monday to Friday, 9 am to 5:30 pm. Your kind words truly mean the world to us and help boost the morale of our hardworking team.
Thanks again for your lovely feedback!
Warm Regards,
Sarah
Customer Services @ The BIG Phone StoreBrand new phone trade-in
I recently swapped my new phone at the Big Phone Store, and let me tell you, it was a total disaster. I traded in a phone that I had just got on my insurance, only for them to halve their trade-in value because it didn't come in a normal box. It seems like they'll do anything to rip off their customers. On top of that, they had the cheek to charge me £20 just to get my own phone back. Absolutely shocking behaviour, and to make it worse, the advisor I spoke to, Amiira, was rude and didn't care at all. It's obvious that this place is shady, I'd recommend others to steer clear.
Dear Oliver,
We’re sorry to hear about your dissatisfaction.
Our terms and conditions, which are clearly stated on the order page and acknowledged when confirming a sale, outline that for a device to be categorized as “brand new,” it must be in its original box with the manufacturer’s seal intact. Devices sent under an incorrect condition are subject to a return fee, as noted in the same terms and conditions.
We hold our advisors to high standards of professionalism and respect.
Thank you for your feedback, and we hope to provide a better experience in the future.
Kind regards,
The Big Phone Store TeamPurchased a smartphone
I popped into the Big Phone Store the other day and I must say, I was really impressed with the service I got. Ordering was a breeze and my product arrived promptly. The smartphone I bought was just as described and I'm really happy with how it works. The staff were friendly and knowledgeable, giving me all the details I needed to make the right choice. All in all, it was a great experience shopping at the Big Phone Store.
Dear Lucy,
Thank you for taking the time to leave such a wonderful review! We’re thrilled to hear that you were impressed with the service you received and that the ordering process was smooth for you. It’s great to know that your smartphone arrived promptly and met your expectations—it’s always our goal to ensure a seamless and satisfying experience for our customers.
We’re also delighted to hear that our staff were able to assist you with friendly and knowledgeable service. As a small independent company in the West Midlands, providing excellent customer service and high-quality products is at the heart of what we do.
By choosing refurbished phones, you’re also helping to keep unwanted devices out of landfills and supporting a more sustainable future. Thank you for being a part of this mission! 🌳
If there’s anything you need in the future, feel free to visit us again or check out our website at ...(...). Your positive feedback means the world to us and helps boost our team’s morale.
Thanks again for your lovely words!
Warm Regards,
Sarah
Customer Services @ The BIG Phone StoreiPad 6 and iPhone 11, quick delivery, great price
I bought the iPad 6 and iPhone 11 from this place. The condition was exactly as they said it would be, and the price was really good. The delivery was fast, and I'm pleased with what I got.
Dear Bell,
Thank you for taking the time to leave a wonderful review! We’re so pleased to hear that both your iPad 6 and iPhone 11 arrived in the condition you expected and that you’re happy with the price and fast delivery. It's always our goal to provide excellent value and reliable service.
We really appreciate your support of our mission to offer quality refurbished devices, helping to reduce waste and ensure a better environment for future generations 🌳.
If you need anything else, don’t hesitate to visit us again either online or in our store, which is open Monday to Friday from 9am to 5:30pm.
Your feedback means the world to us and truly helps boost our team’s morale. Thank you once again for your kind words!
Warm Regards,
Sarah
Customer Services @ The BIG Phone StoreDevice purchase
I popped into that shop again to buy a new device, and I can honestly say I'm really happy with it. This isn't the first time I've bought something from them, and just like before, the device was exactly as they described and in really good condition. The delivery was quick, and everything went smoothly. My old phone lasted almost two years before it started showing signs of wear and tear, which is pretty impressive considering how much I use my phone. Even though I don't always take the best care of my phone, this new device seems to be holding up just fine.
Dear Graham,
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear you're happy with your new device, and it's great to know that your previous phone served you well for almost two years. It’s always our aim to provide devices in excellent condition, so we’re glad to hear that your new phone is holding up just as well.
We really appreciate your continued support, and we’re so pleased that the entire process from purchase to delivery has gone smoothly. Your feedback is invaluable to us and helps to motivate the team.
Thank you again for trusting us with your phone needs, and we look forward to serving you again in the future!
Warm Regards,
Sarah
Customer Services @ The BIG Phone StorePristine smartphone
At first, I was a bit unsure about getting a 'PRISTINE' smartphone, but I was really happy when it showed up. The phone was in perfect condition, with no scratches or marks anywhere. The battery life is great, it lasts longer than my old phone that I've had for ages. This whole thing has made me realise that I don't have to buy a new phone from scratch again. The delivery was safe, the packaging was good, and it came quickly. I'd definitely recommend this shop to anyone after a top-notch product.
Dear N.Murray,
Thank you so much for taking the time to leave such a wonderful review! We're so pleased to hear that your 'PRISTINE' smartphone exceeded your expectations and arrived in perfect condition. It's great to know that the battery life is better than your previous phone, and we’re happy to hear you’re considering refurbished phones as a smart option moving forward.
We really appreciate your recommendation, and your feedback means the world to us. Your positive review helps us maintain our commitment to providing top-notch service and quality products.
Thank you again for choosing The Big Phone Store!
Warm Regards,
Sarah
Customer Services @ The BIG Phone StoreNew phones rejected
I recently tried to sell two new phones at the Big Phone Store, but they turned me down, which was really frustrating. Even though I bought the phones properly, their policy said they wouldn't take them. I had to go through a lot of trouble to prove I bought them, show ID, and meet other requirements. After waiting in annoyance for a long time, I finally got paid without any explanation. It left me feeling unhappy and disrespected. This is not the first time I've had a bad experience with this store, and it's obvious that their rules are unclear and inconsistent. I'll be going elsewhere to places like Music Magpie or Mazuma, who are honest and upfront in their business dealings.
iPhone12 Pro Max purchase
The service I received from The Big Phone Store was excellent all the way through. Ordering was easy and my purchase arrived quicker than I thought. When my iPhone 12 Pro Max arrived, it was well packaged and in perfect condition, which made me really happy with it. Overall, I was very impressed and would definitely think about using The Big Phone Store again next time.
phone and case
I was really impressed by this store, they had a great variety of products and their prices were really competitive. I managed to find a phone in excellent condition, it was almost like new, to tell you the truth. The delivery was quick and safe, and the phone even came with a high-quality case. The customer service was excellent, they kept me updated before, during, and after my purchase. In general, I was really pleased with my experience at this store.
Quick delivery, better than described phone
The website was really easy to use, and I found the phone I wanted without any trouble. The delivery came quicker than I thought, which was a nice surprise. The phone was actually even better in person than it was described online. It was in perfect condition and worked perfectly. It was also nice to get a follow-up message to check if everything was alright. Overall, I had a fantastic experience.
Phone case purchase
I recently got this really cool phone case from a store and it was so cheap, and it arrived really quickly. The service was fantastic, and I would definitely recommend this place to my friends. I'll definitely be shopping here again.
Reconditioned phone purchase
I was in a bit of a pickle when my phone screen got all smashed up and couldn't be fixed. So, I decided to order a refurbished phone from The Big Phone Store. It got delivered really quickly, all nicely packed, fully charged, and looking as good as new. The battery life is really good and the phone works like a dream. I would definitely recommend getting a refurbished phone from this place.
Refurbished phone purchase
So, last year, I decided to buy a refurbished phone from this store. Unfortunately, just a month before my warranty was up, I had a problem with the phone. But, I was really pleased with how the staff dealt with my issue - they were quick and professional. They even gave me some tips to try and fix the problem myself. In the end, I had to send the phone back for repairs, but I was impressed when it was returned to me in just three days looking good as new. And, to top it off, there were some freebies in the box! Overall, I had a great experience and I'm really happy with the service. I'll definitely think about coming back to this store for my next purchase.
Refurbished phone purchase
This was my second time buying from the shop, and I had another great experience. The service I received was top-notch, and my phone arrived really quickly. Although there was an issue with the phone, the store sorted out the return and replacement without any fuss. The new phone was exactly as they described and in perfect condition. I would definitely suggest this store to anyone looking to buy a phone.
Phone replacement
I bought a new phone from this shop after smashing my old one. Ordering it was really straightforward, and the service I got when I had questions was excellent. The price was fair and pretty competitive too. The delivery was quick, and the phone arrived in perfect condition. All in all, I'm happy with my experience here and would suggest it to anyone in need of a new phone.
Pristine iPhone trade in
I traded in my iPhone to be resold with the big phone warehouse as it was £10 over other prices. It was immaculate having spent all of its time in a sturdy phone case and with a screen protector. It is easily worth the definition of very good with no marks or scratches to the bevel, screen or camera. Once The big phone warehouse had my device they revised their offer. By this point they know that they have your device so you are likely to give in. Other phone trade in companies offered more than their revised price
iPhone
I purchased an iPhone in very good condition but soon had issues with the mic, caused by dust, that meant I couldn't make calls. The Apple Store looked at it and advised it was missing the grill component that protects the mic.
BPS arranged collection so they could fix it, but their chosen courier service, Royal Mail, lost the package and didn't provide any proof of postage. BPS have provided only the minimum assistance with the issue and feel comfortable with the outcome: I've paid for a phone and I don't have it.
Be aware you may end up out of pocket with no phone and no apology.
Also note that they may threaten legal action if you leave a negative review.
About Big Phone Store
Mobile devices including smartwatches and accessories have transformed lives in recent times and people around the World are trooping in for the latest design of these products. Sales and retail company makes this an avenue to supply these high techs designed products to customer worldwide through shipping or posting. These companies source for reliable new design and retail for effective sales and delivery. Big Phone Store is an online sales and retail company that claims to operate with a trading style of SPS Technology Service. We suggest you read honest customer reviews of Big Phone Store here before considering giving them a try.
About Big Phone Store
Big Phone Store is an “e-trailer” trading company which claims to operate on the trading style of SPS Technology Services. Based in Wolver Hampton as a consumer electronic, the company claims to have been operating in the mobile phone industry since 1999. They also assert to be supported by a management team that has been working alongside some of the biggest companies in the phone industry. Big Phone Store is believed to have been empowered by these management team through which advantage is taken to provide customer service representatives, warehouse, operatives, lab technician, phone testers, e-commerce, and marketing team and much more. The company claims to pride in efficiency and hard-working in sourcing for customers valued products in the market. Further claims show that Big Phone Store had since been shipping millions of order from their 25, 000 square feet warehouse in the West Midlands. Big Phone Store major on retail and sales of tech gadgets and a number of them is asserted to have been in circulation for decades.
Products and services of the Big Phone Store
The products on Big Phone Store thus include brand new phones, refurbished phones, iPhones, TV’s, Tablets, smartwatches, and other accessories. Two major delivery system is claimed to be available, the standard delivery and Next day delivery while residents of Wolverhampton has access to a collect-free offer on the same day of order placement made on or before 3 p.m. on business days. Warranty applies to Brand New products for a period of 12 months whereas refurbished products also attract part of this advantage but products described as “fair” only attracts a 3 months’ warranty. The returnsandrefunds services are provided for customers who wish to return the products for obvious reasons and only do so when the products are in the original condition with its packaging, accessories, and manual still intact.
Compliments, complaints and tips for Big Phone Store
Have you invested in any of the refurbished phones offered by Big Phone Store before? Have you used any of their repair and maintenance services? If you haven’t, when you do please leave a recommendation here as your thoughts will be immensely appreciated. Do you have suggestions on how Big Phone Store can improve its products and general service delivery? Do you have reservations or grievance based on incontinences in their general mothed of service delivery? If yes, we are interested in your experiences and feedback.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
Bonus!
📊 How did Big Phone Store shine for you?
Contact Information
Units 7-9 Wednesfield Business Park, Waddens Brook Lane
WV11 3SF Wednesfield
United Kingdom
Categories Big Phone Store
Electronics Reviews & Experiences | Online shopping
Page Statistics
Seite online seit: 24 September 2020
Letzte aktualisierung: 31 December 2024
Review with most votes
iPhone
I purchased an iPhone in very good condition but soon had issues with the mic, caused by dust, that meant I couldn't make calls. The Apple Store looked at it and advised it was ... Read onBy: Rob Kerr