Big Phone Store Reviews : Share your review & read experiences

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Big Phone Store

0% Would buy here again

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Spotlight: What are our customers saying?

J
Jason p
I traded in my iPhone to be resold with the big phone warehouse as it was £10 over other prices. It was immaculate having spent all of its time in a sturdy phone case and with a screen protector. I...Read on
R
Rob Kerr
I purchased an iPhone in very good condition but soon had issues with the mic, caused by dust, that meant I couldn't make calls. The Apple Store looked at it and advised it was missing the grill co...Read on

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  • Ordering

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    Would buy here again
    Overall

    Pristine iPhone trade in

    I traded in my iPhone to be resold with the big phone warehouse as it was £10 over other prices. It was immaculate having spent all of its time in a sturdy phone case and with a screen protector. It is easily worth the definition of very good with no marks or scratches to the bevel, screen or camera. Once The big phone warehouse had my device they revised their offer. By this point they know that they have your device so you are likely to give in. Other phone trade in companies offered more than their revised price


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    iPhone

    I purchased an iPhone in very good condition but soon had issues with the mic, caused by dust, that meant I couldn't make calls. The Apple Store looked at it and advised it was missing the grill component that protects the mic.

    BPS arranged collection so they could fix it, but their chosen courier service, Royal Mail, lost the package and didn't provide any proof of postage. BPS have provided only the minimum assistance with the issue and feel comfortable with the outcome: I've paid for a phone and I don't have it.

    Be aware you may end up out of pocket with no phone and no apology.

    Also note that they may threaten legal action if you leave a negative review.


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