Big Phone Store - Overall Rating based on 20 reviews
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Quick delivery, good price
My new phone arrived quickly and safely. It was exactly what I was expecting and I got it for a great price. I would definitely recommend the Big Phone Store!
Fast delivery and excellent condition
I bought a phone from this shop not long ago and I was really impressed with how quickly it was delivered and how good the phone was. I ended up returning it because I realised I'm more of an Apple person than an Android person, but my experience was still good overall. The customer service folks were great, especially Sarah who was really nice and helped me out with the return. Even though I ordered a phone in "fair" condition, I was surprised to see that it was actually in excellent condition when it arrived.
2 iPhone 13
I recently bought 2 iPhone 13 devices from the store and I have to say, the service was exceptional. The staff were quick to answer my questions and always there to help. The overall customer experience was better than other similar suppliers I've used before. The devices were in great condition, exactly as described, and worked perfectly. There were some minor signs of use, but nothing that affected the performance. I like that the company describes their products accurately, it helps build trust with their customers. One thing to mention is that the price of the devices went down by £30 between my first and second purchase in just 4 days. Also, I got a free case with the second device, which was a nice surprise. All in all, I think this store is reliable and trustworthy, especially since it's a family-owned business.
New used Phone
What a fantastic spot to grab a preloved phone! The team there is really friendly and always ready to assist, the technical support is fantastic, and they are really understanding if there's anything you're not happy about. On top of that, the delivery is super quick, making the whole thing even better.
Brand new phone trade-in
I recently swapped my new phone at the Big Phone Store, and let me tell you, it was a total disaster. I traded in a phone that I had just got on my insurance, only for them to halve their trade-in value because it didn't come in a normal box. It seems like they'll do anything to rip off their customers. On top of that, they had the cheek to charge me £20 just to get my own phone back. Absolutely shocking behaviour, and to make it worse, the advisor I spoke to, Amiira, was rude and didn't care at all. It's obvious that this place is shady, I'd recommend others to steer clear.
Purchased a smartphone
I popped into the Big Phone Store the other day and I must say, I was really impressed with the service I got. Ordering was a breeze and my product arrived promptly. The smartphone I bought was just as described and I'm really happy with how it works. The staff were friendly and knowledgeable, giving me all the details I needed to make the right choice. All in all, it was a great experience shopping at the Big Phone Store.
iPad 6 and iPhone 11, quick delivery, great price
I bought the iPad 6 and iPhone 11 from this place. The condition was exactly as they said it would be, and the price was really good. The delivery was fast, and I'm pleased with what I got.
Device purchase
I popped into that shop again to buy a new device, and I can honestly say I'm really happy with it. This isn't the first time I've bought something from them, and just like before, the device was exactly as they described and in really good condition. The delivery was quick, and everything went smoothly. My old phone lasted almost two years before it started showing signs of wear and tear, which is pretty impressive considering how much I use my phone. Even though I don't always take the best care of my phone, this new device seems to be holding up just fine.
Pristine smartphone
At first, I was a bit unsure about getting a 'PRISTINE' smartphone, but I was really happy when it showed up. The phone was in perfect condition, with no scratches or marks anywhere. The battery life is great, it lasts longer than my old phone that I've had for ages. This whole thing has made me realise that I don't have to buy a new phone from scratch again. The delivery was safe, the packaging was good, and it came quickly. I'd definitely recommend this shop to anyone after a top-notch product.
New phones rejected
I recently tried to sell two new phones at the Big Phone Store, but they turned me down, which was really frustrating. Even though I bought the phones properly, their policy said they wouldn't take them. I had to go through a lot of trouble to prove I bought them, show ID, and meet other requirements. After waiting in annoyance for a long time, I finally got paid without any explanation. It left me feeling unhappy and disrespected. This is not the first time I've had a bad experience with this store, and it's obvious that their rules are unclear and inconsistent. I'll be going elsewhere to places like Music Magpie or Mazuma, who are honest and upfront in their business dealings.
iPhone12 Pro Max purchase
The service I received from The Big Phone Store was excellent all the way through. Ordering was easy and my purchase arrived quicker than I thought. When my iPhone 12 Pro Max arrived, it was well packaged and in perfect condition, which made me really happy with it. Overall, I was very impressed and would definitely think about using The Big Phone Store again next time.
phone and case
I was really impressed by this store, they had a great variety of products and their prices were really competitive. I managed to find a phone in excellent condition, it was almost like new, to tell you the truth. The delivery was quick and safe, and the phone even came with a high-quality case. The customer service was excellent, they kept me updated before, during, and after my purchase. In general, I was really pleased with my experience at this store.
Quick delivery, better than described phone
The website was really easy to use, and I found the phone I wanted without any trouble. The delivery came quicker than I thought, which was a nice surprise. The phone was actually even better in person than it was described online. It was in perfect condition and worked perfectly. It was also nice to get a follow-up message to check if everything was alright. Overall, I had a fantastic experience.
Phone case purchase
I recently got this really cool phone case from a store and it was so cheap, and it arrived really quickly. The service was fantastic, and I would definitely recommend this place to my friends. I'll definitely be shopping here again.
Reconditioned phone purchase
I was in a bit of a pickle when my phone screen got all smashed up and couldn't be fixed. So, I decided to order a refurbished phone from The Big Phone Store. It got delivered really quickly, all nicely packed, fully charged, and looking as good as new. The battery life is really good and the phone works like a dream. I would definitely recommend getting a refurbished phone from this place.
Refurbished phone purchase
So, last year, I decided to buy a refurbished phone from this store. Unfortunately, just a month before my warranty was up, I had a problem with the phone. But, I was really pleased with how the staff dealt with my issue - they were quick and professional. They even gave me some tips to try and fix the problem myself. In the end, I had to send the phone back for repairs, but I was impressed when it was returned to me in just three days looking good as new. And, to top it off, there were some freebies in the box! Overall, I had a great experience and I'm really happy with the service. I'll definitely think about coming back to this store for my next purchase.
Refurbished phone purchase
This was my second time buying from the shop, and I had another great experience. The service I received was top-notch, and my phone arrived really quickly. Although there was an issue with the phone, the store sorted out the return and replacement without any fuss. The new phone was exactly as they described and in perfect condition. I would definitely suggest this store to anyone looking to buy a phone.
Phone replacement
I bought a new phone from this shop after smashing my old one. Ordering it was really straightforward, and the service I got when I had questions was excellent. The price was fair and pretty competitive too. The delivery was quick, and the phone arrived in perfect condition. All in all, I'm happy with my experience here and would suggest it to anyone in need of a new phone.
Pristine iPhone trade in
I traded in my iPhone to be resold with the big phone warehouse as it was £10 over other prices. It was immaculate having spent all of its time in a sturdy phone case and with a screen protector. It is easily worth the definition of very good with no marks or scratches to the bevel, screen or camera. Once The big phone warehouse had my device they revised their offer. By this point they know that they have your device so you are likely to give in. Other phone trade in companies offered more than their revised price
iPhone
I purchased an iPhone in very good condition but soon had issues with the mic, caused by dust, that meant I couldn't make calls. The Apple Store looked at it and advised it was missing the grill component that protects the mic.
BPS arranged collection so they could fix it, but their chosen courier service, Royal Mail, lost the package and didn't provide any proof of postage. BPS have provided only the minimum assistance with the issue and feel comfortable with the outcome: I've paid for a phone and I don't have it.
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Review with most votes
iPhone
I purchased an iPhone in very good condition but soon had issues with the mic, caused by dust, that meant I couldn't make calls. The Apple Store looked at it and advised it was ... Read onBy: Rob Kerr