conturve - Overall Rating based on 24 reviews
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Clothing items
I had to ask for a change to my order after placing it, and I was really pleased with how quickly and easily the team helped me out. They sorted everything out without any problems on my part. I've been a customer for a good few years, and I have to say, the customer service here is brilliant. Their products are great quality, and their prices are really competitive too.
Underwear for curvy ladies
I've been really impressed with the underwear they offer for curvy ladies at this company. The bras, camis, and knickers are not only comfy but also do a great job of smoothing out any problem areas and enhancing my figure. I've definitely seen an improvement in how my clothes fit and look when I wear their products. While the garments might not be the prettiest, they are super practical and get the job done. I do want to warn others about the Lacey knickers, though, as I found them to be a bit of an odd shape and not really suitable for what they're meant for. However, I've had great luck with their other panties, especially the high-waisted ones which are long but really good at keeping everything in place.
Fit Issue with First Purchase
I had a little problem with a purchase I made online recently. I'm only 5'2" tall, and the legs of the clothing I bought were way too long, coming down to my knees. It wasn't great, especially when I wanted to wear certain outfits. But, when I left a review saying how disappointed I was, the support team quickly sorted it out. They gave me a better option - some BoyShorts that fit much better. I'm really thankful for their effort to make sure I was happy with my purchase.
amended order
I had to change my order after placing it and I was really pleased with how helpful and quick the customer service team was. They made the changes without any bother and it has made me even more loyal to this company.
Incomplete Order
I was chuffed when the first part of my order arrived quickly, but it's been eight weeks now and I still haven't got the rest. Customer services are being useless and I'm £35 down at the moment.
Returns process
The returns process at this store is a nightmare. I had to deal with automated messages at every turn, almost like they wanted me to give up on returning my purchase. It was so annoying and took forever, I was really let down by the customer service.
5 bras
I recently bought 5 bras and I have to say, I'm really pleased with the service I got. The bras came super fast and were packed really well. When I tried them on, they were so comfy, the comfiest ones I've ever had actually. I'd definitely suggest this shop to anyone looking for good quality underwear.
Shaping underwear purchase
I got some shaping underwear to try and make my middle look a bit slimmer, but it turns out they're too short for me - even though I'm only 5ft 7". The sizes were all wrong, and now I can't even return them because they were on sale. I suppose if I manage to lose some weight they might fit better, but who knows - by then, I might not even need them.
Comfy bras
These bras are absolutely fantastic! I've been searching for the perfect bra for ages and I've finally found it at this store. I'm 82 years old and have tried all kinds of bras, but these are definitely the most comfortable ones I've ever worn. They're also really reasonably priced! Even my 16-year-old great granddaughter wears them as tops with jeans because they're so cool. I would highly recommend these bras to anyone who wants both comfort and style.
Missing item in recent purchase
The service was awful - I reported a missing item three times and never heard back or got any acknowledgement. I'm really let down and won't be using this company in the future.
Purchased bras
I recently bought two throw-on bras from this online store, but unfortunately, I got the wrong size by mistake. Luckily, the customer service rep, Harriet, sorted it out quickly and exchanged them for the right size. I also had to get a refund for an item that was out of stock, and that was handled efficiently too. I have to say, Harriet's customer service was top-notch. The new bras arrived swiftly and without any issues. The only small problem was that the size chart recommended a bigger size than I needed, but I'll remember that for next time.
Comfy bras
The bras are really comfy and the team is really helpful. I absolutely loved dealing with them, they were brilliant!
Excellent customer service
I bought something from this company not long ago, and I have to say, the customer service was absolutely top-notch. The staff were really professional and helpful, which made the whole experience really pleasant. I would definitely recommend this company to anyone who wants great customer service.
Failed delivery and lack of customer service
I had a terrible experience similar to Emma's too. I made a purchase on the 9th of May, but I still haven't received my order. I've sent several emails to customer service, but I haven't heard back from them at all. It's really frustrating and unprofessional that they're not responding. I used to order from this company successfully before, so it's disappointing to see them failing to deliver now and not addressing customer concerns. I'm not happy that they took my payment in full on the 9th of May, but haven't sent me my goods or offered a refund despite my multiple requests. It's not right that they don't have a phone number for customers to call, no automatic email acknowledgments, and no follow-up from the company. It seems like they don't care about their customers at all. There's obviously something seriously wrong within the company, but it's not okay to keep taking money from customers and not fulfilling their promises. It's really disrespectful to the loyal customers who have been supporting them. The lack of response to reviews, like mine, is worrying and just adds to the issues with this company. So, be cautious if you're thinking about buying from them.
Incorrect size bras
I recently bought some bras in the wrong size, and I was really let down when they arrived. However, chatting with customer service was a doddle. They promptly suggested I either exchange them or get a refund, no bother at all.
Post-surgery bras for comfort
I've just bought some post-surgery bras to help me out after a recent operation. I was looking for bras that were comfy and hassle-free, and these ones really fit the bill. They're designed in a really basic but great way, which means they're easy to clean and super comfortable to wear. I'd definitely suggest these bras to anyone who needs a bit of comfort and functionality after surgery.
Bras and leggings
I bought some bras and six pairs of leggings from this company not long ago and I have to say, I'm really impressed. The stuff is top-notch, made with good quality materials that are definitely worth the price. I was especially pleased with how easy it was to order and get my delivery without any issues. The customer service team was brilliant and made sure everything went well. All in all, a really great shopping experience.
Delayed UK order delivery
I recently bought something from Conturve and I'm really disappointed with the service I've received. I placed my order back on the 9th of May and it's now the 3rd of June, but my order still hasn't shown up. What makes it even worse is that I've tried to get in touch with them four times by email and haven't heard anything back. It's not on for a company to leave their customers in the dark like this. I'm starting to wonder if I'll ever get my order or if I've been ripped off. This whole thing has been a complete nightmare and I'd definitely advise others to think twice before buying from them.
Genuine Customer Satisfaction Guarantee
I had a brilliant time dealing with the customer service team. They were so helpful and really made sure I was completely happy with my purchase. It's not often you come across that level of service when shopping online!
Support shorts
I've just received my support shorts from this company and I'm really happy with them! It's actually my second time ordering from them - I had bought some support vests before that have lasted me for three years and are still in great condition. The support shorts are exactly what I was expecting and really good quality. I wear them every day for work and they're super comfy. I really rate this company because they have top-notch products and their customer service is excellent. I would definitely suggest them to anyone looking for high-quality clothing.
Review with most votes
Comfy bras
The bras are really comfy and the team is really helpful. I absolutely loved dealing with them, they were brilliant! Read onBy: Z. Walsh