All reviews of joanne
Review about: 1st Formations
Quick and easy
I just wanted to say how happy I was with 1st Formations - they were really great to use. Registering and uploading my ID was super easy, and they were good at keeping in touch throughout. Plus, there was loads of helpful info to help make everything run smoothly.
Review about: Exoticca
Central America Charm Package
My experience with the Central America Charm Package was really good. The schedule was well thought out and the transport arrangements were spot on. One thing that could have been better was if we started a bit later when we moved between cities or hotels. The early starts were quite tiring.
Review about: ALLSAINTS
Laura Ines dress
I bought the Laura Ines dress from this brand not too long ago. I'd been thinking about it for a while, but held off until I had a special event at the Royal Albert Hall coming up. I tried on a few dresses from various online stores before taking the plunge with the Ines dress, ordering two sizes to be safe. Even though I saw some bad reviews on Trustpilot later on, I was actually really happy with my experience.
Review about: Magazine
Subscription to a magazine with varied content
Woman's Weekly is great because it covers a lot of different things and has really nice, colourful pages. I like that it's not full of the usual celebrity stuff like other magazines. Subscribing to it is a bit cheaper than buying it every week, and it's really easy to do.
Review about: XY LONDON
Glittery shoes
Oh my gosh, I was really scared that I wouldn't be able to get the sparkly shoes I wanted because the website was being so annoying and not showing me the pictures properly. But I didn't give up, and eventually managed to buy them, and oh my gosh, they are so cute and comfy! And they were really cheap as well, which is great for my pocket money. The best part was that they arrived really quickly, so I could wear them to my friend's birthday party. I'm so impressed, and I can't wait to tell my friends all about them!
Review about: Bedding Envy
Lightweight breathable bedsheet
I bought a new bedsheet made of lightweight, breathable fabric to use when it's warmer at night instead of using a quilt. I have to say, I'm really impressed with the quality of the fabric (it's made of percale cotton). It has definitely made a difference to my sleep, as it's a breathable cover that keeps me feeling cool all through the night. I would definitely recommend this product to anyone wanting a comfortable and cooling bedsheet.
Review about: Honour
Clothing item
I bought some new clothes the other day and I was really pleased with how the customer service team helped me out. I had to change the delivery address, so I gave them a call and they sorted it out straight away. The clothes themselves were great quality and actually fitted me properly, which was a relief as I was worried they might look a bit naff. Overall, I'm really happy with my purchase and I appreciate the quick and helpful customer service.
Review about: Moss Bros
Suit order
I popped into the shop and picked up a suit. There was this lovely lady called Naz who was a massive help and really friendly. She even assisted me in choosing the perfect suit. The manager, Lucas, was also really cool. I'll definitely be going back there in the future!
Review about: SaraMart
Durable and satisfactory purchases
I've been shopping with this store for about 4 years now and I've never been disappointed with anything I've bought. I've gotten clothes, gadgets, and stuff for the house, and all of it has been really good quality and just what I wanted. I've never had to send anything back because it's always been spot on. The website is dead easy to navigate and they've got loads of different things to choose from. Honestly, I'd definitely tell anyone looking for stuff that lasts to give them a go.
Review about: GATE8 Luggage
Delayed Order
I ordered something from this company back in September 2022 but haven't got it yet. I've tried emailing and calling them, but no reply. It's really frustrating not knowing what's going on with my order or when I'll get it. As a customer, I think it's important to be kept in the loop about delays or problems. Their lack of communication has really let me down and I'm not happy with how they've handled this whole situation.
Review about: Home Essentials
Mystery Cancelled Order
I got this really confusing letter from a company, saying they cancelled my order because of some checks they did. Thing is, I don't remember ordering anything from them. The letter had my name on it, but they got my title completely wrong. I'm pretty baffled by it all. Should I give them a ring on the number in the letter and see what's up, or should I just ignore it?
Review about: Knees Home & Electrical
Cooker
I'm a Knees Home & Electrical customer and I bought a cooker online. But, after I ordered it, I got a call saying it was out of stock and wouldn't come for at least 6 weeks. I was surprised that they didn't tell me sooner and that the website was wrong. So, I asked for my money back, but they said it would take 5 days, which I think is too long. It's sad to see a company not caring about customers.
Review about: Ecigone
Vape-related products
I recently bought some vape stuff from this shop and I have to say, I was really impressed with the quality of the items and the whole shopping experience. They've got a wide range of products that cover all my vaping needs, and the customer service was excellent. I'd definitely recommend this shop to anyone who's after top-notch vape products and great service.
Review about: Universal Textiles
Affordable and prompt delivery
I was a bit unsure at first about buying things online, especially as the prices seemed really low. But, I thought I'd give it a go and used my credit card to pay, just in case it was a scam. I was so relieved when everything turned out fine - the company sent my stuff quickly, and even refunded me straight away for something that wasn't available. I'm really impressed with how reliable and professional they are, and I'll definitely shop with them again.
Review about: CareCo
Mobility scooter purchase
I bought a mobility scooter from this company not long ago and ran into some problems with their returns policy. But when I mentioned my worries, I was really pleased by how fast and helpful customer services were in sorting things out. They really got where I was coming from about the difficulties disabled people can face, and they took action straight away to fix things. They even organised the return pick-up for free, which just showed how much they care about making customers happy.
Review about: Anglian Home Improvements
Full Windows and Doors order
My son ordered all new windows and doors from this company, and he paid a deposit upfront. But ever since the surveyor came to our house, it's been a real challenge trying to communicate with them. He's sent numerous emails, tried the web chat function, and even made phone calls, but he's not had any luck getting a response or a call back. It's so annoying not knowing when they'll be installing everything. It's quite disheartening when a big company fails to follow through like this. We're feeling very doubtful about their service at this point.
Review about: Evans Clothing
Dress purchase
I bought this dress from a shop recently and I have to say, I'm really happy with it. Some of the clothes there are a bit too young for me, but I managed to find the perfect dress that suits my style. It fits nicely, feels really comfy, and is just what I needed for summer. The colour is also beautiful, and it's added a nice pop to my wardrobe.
Review about: Jolse
Quick and satisfying purchase
I bought something from this website not too long ago and I have to say, I was really pleased with my experience. It was so easy to place my order and it arrived right on time. I was especially chuffed to find a free gift of blotting paper included with my order, along with some extra samples. It's lovely when companies do things like that. Overall, I'm really pleased and I will definitely be shopping here again in the future.
Review about: Daybreak Hotels
Hotel booking issue
I booked a hotel using this service not long ago and got a confirmation for my reservation. But when I turned up at the hotel, they told me they had no record of my booking and don't actually work with that company. I had no place to stay and was really inconvenienced and frustrated by the mix-up.
Review about: Vooglam
Prescription glasses
I just bought a pair of prescription glasses from this website and I am really pleased with how it all turned out. The glasses fit me like a glove and they look really stylish, you'd think they were designer! And even though I didn't go for the faster shipping option, they still got to me within a week, which was a nice surprise. The whole process, right from entering my prescription to getting the finished glasses, was super easy and user-friendly. I was so happy with my first pair that I've already gone ahead and ordered another one.
Review about: LuxuriousLook
Moma shampoo overseas purchase
Oh, I can't believe it! I bought the Moma shampoo for my daughter, who is dealing with acne and using roaccutane. Let me tell you, this shampoo has been a real game-changer for her. Her skin is so dry right now, and this shampoo is super hydrating. The delivery didn't quite go as planned though - the driver left it at a drop off point instead of shipping it overseas like I asked. But when I got in touch with the company, they really pulled out all the stops. They actually hand-delivered it to my preferred delivery service! That's what I call top-notch service. I'm really impressed by how far they went to make sure their customers are happy. Big thanks for the outstanding service!
Review about: BBQ World
Le Creuset pan set
The online service at BBQ World is fantastic. I contacted them about delivery times and received a quick response, which is always a good sign. I decided to order a Le Creuset pan set and it arrived the very next day. And the price was incredibly competitive - £105 cheaper than on Amazon! What a great deal. The service and pricing were impeccable, couldn't fault it at all. I would definitely recommend it to anyone looking for BBQ supplies.
Review about: Broadway Travel
Holiday booking for wedding anniversary
I got in touch with the travel agency recently and they put me in touch with a lovely agent called Tierney. She was so helpful and really took the time to talk through various holiday choices for our upcoming wedding anniversary. Tierney made everything so easy and stress-free, and we ended up booking a wonderful holiday that suits us perfectly. I'm really grateful to Tierney for all her amazing help and professionalism. She's a real gem and a credit to the agency.
Review about: The Watch Hut
Watches not received
I've ordered a couple of watches from The Watch Hut, but I haven't received them yet. The courier company, Evri, told me there's a delay in the delivery. I tried to track the package, but I couldn't find any information. It's really disappointing because I bought the watches as gifts for a trip that's happening today. If the watches don't show up soon, I'll have to send them back or reject the delivery.
Review about: Crew Clothing
My new jacket
I recently got this jacket and honestly, it's pretty cool and super comfy. I really like the design and it really keeps me warm on chilly days.
Review about: Broadway Travel
Booked holiday trip
I gave them a ring and this guy called Raheem answered straight away and was really helpful, answering all my questions about the holiday I wanted to book. He told me everything I needed to know and now I'm buzzing for my trip. The company is great, big thanks to Raheem!
Review about: Evengreener
Waterbutt purchase
The customer service at this company has been really disappointing. I ordered a waterbutt back in November 2023 and I've been waiting for it ever since. They've already taken my money, but I haven't received any email confirmation or tracking number for the item. When I tried to contact them by phone, no one answered. Their email responses have been slow and not very helpful, which has left me feeling frustrated and in the dark. When I asked why there was a delay, they told me the company had been facing technical issues and got taken over. They haven't been very open or communicative, which has made me feel unappreciated as a customer. I'm still waiting for a resolution and a refund, and the whole experience has been really unsatisfactory. I wouldn't recommend buying from this company because of all the hassle and disappointment I've had to deal with.
Review about: Joules
Polo and striped tops
Ever since the new management came in, the website has been a nightmare to use - always running out of stock and impossible to navigate. The cool and unique style that used to lure me in has been replaced with boring, generic stuff. It's really disappointing to see the quality and choice go downhill like this.
Review about: Luxe Emporium X
Wedding rings set
I recently bought a gorgeous set of wedding rings from Luxe Emporium X for my upcoming wedding in August. I got in touch with them through Instagram for some advice, and I was really impressed by how quickly and kindly they got back to me. They kept me updated throughout the ordering process and offered me an alternative when there was a delay, but I decided to stick with my original choice and I'm so pleased I did. The rings are absolutely beautiful. Plus, as a bonus, I also got a free clover bracelet as part of a promotion and a set of earrings for my wedding day. My whole experience with Luxe Emporium X has been fantastic, and I would highly recommend them to anyone looking to make a purchase. The wait time of around 3 weeks for made-to-order items is definitely worth it for the quality and service you receive. The customer service has been amazing, they even asked for photos from our wedding day to keep in touch with us. Overall, a wonderful company to shop with and if I could, I'd give them 10 stars.
Review about: Gustocamp
Booking confusion
I recently booked my holiday for this year, and let me tell you, the website was really confusing. It didn't confirm my booking or ask for payment. I had to give them a ring, but the lady I spoke to was super helpful. I recall going with them two years ago and had an amazing holiday without any problems.
Review about: RunnerInn
Lightweight and durable trainers, great price
I was really impressed with the trainers I got from RunnerInn, even though they took a bit longer to arrive than I thought they would. They're so lightweight, tough, and super comfy to wear. And the price I got them for was amazing value for money. I wouldn't think twice about shopping at RunnerInn again and I'd definitely recommend their products to others.
Review about: Motoring Assistance
Breakdown cover
I had to head down to Cornwall last weekend and I was really grateful I had my breakdown cover from Motoring Assistance. It was so handy not having to carry any documents and just using my phone number for ID. The peace of mind knowing they're there as a backup if something goes wrong with my car is just invaluable. Cheers, Motoring Assistance!
Review about: Etihad Airways
Flight experience with exceptional steward
I just wanted to share my recent flight experience with your airline - it was really exceptional, all thanks to this one steward who really stood out. When I flew from Abu Dhabi to Amsterdam on the 13th of April, I was lucky enough to have Mdiam looking after me. He was so friendly, helpful, great with kids, and you could tell he genuinely cared about us passengers. I've never come across a steward who was so dedicated and had such amazing customer service skills before. Mdiam definitely deserves a shoutout for his hard work and how well he looks after everyone on board.
Review about: Card Factory
Birthday balloons
I recently bought some birthday balloons from this shop and I must say, it was a really great experience. The staff, especially Hiran, Lee, and Karen, were so helpful and friendly even though they were really busy. They made sure that my order was dealt with quickly and efficiently, going the extra mile. I was really impressed by how professional and helpful they were.
Review about: The Terrace Store
Purchased a trendy jacket and a pair of stylish shoes.
The customer service at this store is top-notch. They don't just sell good products, they genuinely care about their customers. Even when they're really busy, they always go out of their way to make sure you're happy. They're really friendly on social media too, which makes shopping here feel special. I can't praise this store enough for how much they care about giving great service.
Review about: Goldster
Yoga class with Virginia
I've been doing yoga with Virginia on Goldster for three years, and it's been absolutely amazing. Her classes flow nicely and the stretching always makes me feel refreshed. What makes Virginia stand out is her clear instructions that are easy to follow, even for beginners like me. I highly recommend her classes, they're now a regular part of my routine.
Review about: Prestige Flowers
Fresh and beautifully presented flowers
I always turn to this company for my flowers, and they never let me down. The flowers are fresh and always nicely arranged, making them a perfect gift every time. Plus, the packaging is top of the line, making sure the flowers arrive in great shape. What really makes this company stand out is their amazing customer service. The people on the chat are super helpful and will do whatever it takes to answer any questions. I had a chat with Natasha R recently, and she was just fantastic. She gave me some great suggestions and was so nice and professional. Big thanks to Natasha R for providing such excellent service!
Review about: Schuh
Ordered shoes in March still waiting
I bought these amazing shoes way back in March, but they still haven't shown up! I've been trying to get in touch with the website over and over again, but I haven't heard anything back. It's really frustrating because I was so looking forward to wearing those shoes in the summer. I really hope they arrive soon!
Review about: Notino
Perfume purchase, disappointing scent longevity
I bought a perfume from this online shop not long ago, but I was a bit let down because the smell didn't stick around like I thought it would, especially in comparison to ones you get in the store. So, I thought I'd send it back and they said they'd give me back the £6.75 I paid for postage. But, even though they said they would, I never actually got the money back. And every time I emailed them to ask what was going on, they just ignored me. It's really annoying and disheartening, so I've decided I won't be shopping with them again.
Review about: Honour
Quick delivery, responsive customer service
I got my order really quickly and it came in discreet packaging, which was great. But then I had to get in touch with customer service because one of the items was faulty. They got back to me super fast and gave me a refund as soon as I sent over some photos. I was really impressed with how quick and professional they were.
Review about: Regus
Photography services requested
I've recently asked for photography services to be taken at my place. It's been a whole week now and I still haven't heard anything from them. I'm pretty disappointed by their lack of communication and follow-up, especially considering the importance of the service I asked for. I know that mistakes can occur, but it would have been nice to at least get some sort of update or acknowledgment of my request.
Review about: Post Office Travel Money
Currency exchange purchase
I was really let down by the currency exchange service I used recently. I ordered some currency online, gave all my info, but my package never showed up. This has happened twice now in the last 9 months, and I'm not happy about it. It's just not on to have such bad service repeatedly.
Review about: Horace
Male skincare products
As a bloke in my late 50s, I've had a bit of a struggle finding decent skincare products for men that actually work. A lot of the big brand names out there just don't cut it for me. But I recently stumbled across something special with the Horace range. Their products have been a real game-changer for my skincare routine. I have to say, their intensive moisturiser is top-notch. I've found that when I mix in a bit of their mattifying product, my skin stays nice and hydrated, with a good balance all day long. The results really do speak for themselves, and I have to say I'm well impressed with how well these products perform.
Review about: Fhr Parking
Flight schedule change
My flight plans suddenly changed, so I had to change my parking reservation too. Chloe from customer service was a star! She helped me out quickly and knew exactly what to do. She was so professional and smoothly dealt with everything. I really appreciated her support during what could have been a stressful situation.
Review about: Iceland
Online grocery order
I'm a disabled customer and not long ago I ordered groceries online. The delivery driver just dumped my shopping on my doorstep without care, and some Coke cans ended up leaking all over the place. I tried phoning the shop a few times that day, but no one picked up. I also sent emails complaining, but got no response. Now my shopping is still outside my door, just left there. This isn't the first time I've had problems with this shop, and I won't be using them again.
Review about: Zest Beauty
Eye product
On Nov 2, 2021, I ordered Elemis Eye product. My card was charged immediately. As of Dec 20, 2021, I am still waiting to be reimbursed as I cancelled the order in early December 2021. Order #1020313517
Review about: Hotel Gift
Online
Don't ever use this company. My mom bought me a gift card from hotelgift.com for my birthday. You can't book through triple AAA at a good rate or other companies like Booking com. You have to go through their website and get gouged by their high prices. Look at other reviews, the rooms are all booked, super expensive, or the site doesn't work. The manager at the Best Western could not even use it. Just a scam!
Review about: Furniture in Fashion | FiF
My first ever purchase from FIF and I’m over the moon.
My first ever purchase from FIF and I’m over the moon. I ordered the Harrogate bed. It was delivered by Argos Home Delivery. It’s stunning! The quality is exceptional! It was so well packaged and the instructions were (thankfully) very straightforward. Looking at the reviews on here, maybe I’ve been very lucky but either way, I’ve no complaints.
Review about: Shaw Academy
Toolkit for Project Management
It has provided a crisp and informative resource on the topic that allows knowledge transfer to be seamless and easy to digest. Speaker is also very well versed with the topic. Congratulations!
Review about: Furniture in Fashion | FiF
sideboard
My sideboard arrived quickly it was well packed. Was going to pay a professional to build it but in the end my friend and I did it, took a while 4 hours got it all done, doors need to be aligned but apart from that looks lovely. Read instructions properly and sort out screw sizes first makes things easier
I would never give them a rating of 4 and I would never buy from them again, they are scammers!!!!