I had visited the deichmann store at Ilford exchange on the evening of 22/08/2020 between 4.00-6.00pm. Store 0057. VAT registration number GB896104014
The store was very busy and I want to make a strong written complaint about 2 female floor attendants at your store. Both white one in a brown blazer and the other in a white T shirt.I logged a verbal complaint with the manager at the store as well.
They were rude,aggressive,ill mannered to say the least.
As it is return to school ,it was a busy time, the first time I approached one of them was when I could not find a pair of the size I was looking for, I got a response saying that it’s old stock and there might be just 1 shoe, then she came to the area we were trying out shoes and very abruptly told me that there were in the box, I had to point out to her that they were a different make , after which she shrugged and walked off, I let it go and started looking for shoes myself, on an other occasion I asked the other attendant about a size, on which she started lecturing on how I’ll mannered people are and how they are leaving boxes unattended, I felt uncomfortable speaking to her and left to look for the shoe myself.
After sometime , she comes over to where we are starts mouthing off that we have tried enough shoes and we can’t try anymore??.
After some ti,e when I went to the children’s section, the two of the were gesticulating and speaking in a foreign language which was obviously about me, and making monkey faces towards each other, this made me very uncomfortable and then one of them has the audacity to tell me that I should ask the, for help instead of taking shoes myself, I told her that she is rude and I would not like to talk of either of them and walked away from there.
My questions are:
1)If it was a busy day why were there not enough attendants to cater to people. Because of which people were looking for the shoes themselves which obviously led to a lot of mess, not the customers fault!!
2)Who gives the attendant the right to call customers ill mannered and not having any sense( you can ask other customers on that day) they were very verbal about how bad people are and that they have no sense
3) I was not aware that there is a limit to the number of shoes you can try out at one time , I have 2 young children aged 8 and 4 and that takes time to choose the right fit and style especially school shoes. So how could she come up to me and tell me that I cannot try out anymore shoes.
4) I work in the NHS and have met with many people over the last 5 yrs from different walks of life, but have never come across such ignorant,arrogant people who think that they can call people names whenever and however they want.
I went there to buy shoes for children, I will not tolerate being abused by staff and stand around listening to some staff shouting out at me and calling me ill mannered.
Im sorry but please don’t be under any assumption that you are doing some charity, we pay money for the services in your shop, and if your staff is not up to their game then it is their fault not the customers.
I have never been so embarrassed in my life and I demand an explanation about the behaviour of the staff and want to know how you can justify the attendants calling people names and shrugging off from doing the job they are paid to do,
I expect a response to my complaint as soon as possible and will not hesitate to take this further is my complaint is not acknowledged.