Deichmann - Overall Rating based on 52 reviews
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Quick and Easy Online Ordering, Great In-Store Service
Ordering online was so easy, really convenient and simple to use. I managed to find exactly what I was after without any trouble. When I went to the shop, the service was fantastic, with lovely staff who were happy to assist and answer any queries I had. All in all, I'm really pleased with my time at this store.
Shoes
Alright, so I bought some shoes and they were alright. They arrived pretty quickly, which was nice. But then a couple of them didn't fit properly. I returned them and got a refund without any trouble, so that was pretty good.
An array of quality shoes
I've been going to this shop for a while now, and I have to say, I've always been really happy with the shoes they have. They've got a great selection of sneakers, boots, and sandals that always seem to match my taste and what I need. The staff are always nice and ready to help, which makes shopping here a breeze. Ordering online is easy and there's no hassle, plus the delivery is quick and efficient. Overall, I'm really pleased with this store and I'll definitely be coming back for all my shoe needs.
Shoes ordered
I popped down to the store on Petersstraße in Leipzig. Josephine was a great help, she ordered two pairs of shoes for me as they didn't have my size in stock. I'm really pleased with the service! Thanks a lot!
Shoes purchase
The service in this shop was really good. I could take my time trying on shoes and they made returning them a breeze. Couldn't fault it. I'll definitely be popping back here in the future.
Trainers purchase, faulty tongue
I recently purchased a pair of trainers from this store, but unfortunately, they turned out to be faulty as the tongue kept folding at the base, which was very uncomfortable. I emailed customer service about the issue and they advised me to return the trainers to the store. When I got there, I was happy to be greeted by a friendly and helpful girl named Tracy, who had a lovely smile. Tracy promptly helped me and processed my refund without any hassle. Her customer service was truly outstanding and it really improved my overall experience. Thanks to Tracy, I will definitely be shopping at this store again in the future.
Excellent products and fast and straightforward delivery.
I recently bought some stuff from this shop and I was really impressed with how good quality everything was. The delivery was super fast and it was easy to do everything. I'll definitely be shopping here again.
Order of gift shoes
I recently bought a pair of shoes as a gift from this store. Unfortunately, I forgot to provide the full address for delivery, so the shoes couldn't reach the person I intended. However, I have to say that the customer service team at the store dealt with the situation really well. They responded quickly to my problem, gave me a refund straight away, and did it all with no hassle at all. I was really impressed by how efficiently and professionally they sorted out the problem without any unnecessary delays. Even though there was a hiccup with the delivery, I was happy with how the store handled it and would definitely shop there again in the future.
Shoes too small
I recently bought a pair of shoes from a shop in Crawley, but it turns out they're too small for me. So, I'm thinking of popping into the Basingstoke store on the 22nd of September and hoping they'll let me swap them there. It was a bit of a letdown with the sizing, but I'm optimistic about getting it sorted out in Basingstoke.
Comfy, stylish shoes
I have to say, I was really impressed with the quality of the shoes I bought. They're super comfy, don't hurt my feet, and fit me like a glove. What's even better is that they look just as amazing in real life as they did in the pictures. I'm over the moon with my purchase!
Mum's purchase assistance
Chloe, the shop assistant, really went above and beyond during my mother's recent visit to the store. She provided exceptional customer service, showing dedication and care that is hard to come by these days. Chloe made sure my mum felt comfortable and well looked after throughout the whole shopping trip. She is a real asset to your company, and her positive attitude and willingness to help stood out. Fantastic job, Chloe! Keep up the great work!
Online shoe delivery
Well, I thought I'd give it a go and have my shoes delivered instead of popping into the store like I usually do. And you know what? It all went really smoothly! We got to try them on straight away in the store, and luckily, they fit just right. It was a relief to know that if they didn't fit, I could have just left them there. All in all, I'm really happy with the service and how everything turned out.
Recent shoe purchase
I've been buying quite a few pairs of shoes lately, and I have to say, it's been really good! From ordering online to the quick delivery, I've been pleasantly surprised. Being able to easily return or swap shoes at the store after delivery is a game-changer. I've had great experiences at both the Marshall Street and Paradise Centre branches. The staff there were not only friendly but also super helpful. Big shoutout to them for making my shopping trips so easy. Thanks a lot! 💐
Winter shoes purchase
I just bought some winter shoes online and I have to say, I'm really happy with how it all went. The website was easy to use, so I could quickly pick out and buy three pairs of shoes. The sizes were spot on, and the colours were just as they appeared on the website. I'm really pleased with the quality of the shoes and how the whole shopping thing went. This was my first time buying online, and it went even better than I thought. I'll definitely be telling all my friends and family about this online store.
Two pairs of shoes
I bought two pairs of shoes from this shop, but they didn't fit me properly, so I had to send them back. Thankfully, the return process was really easy and I'm grateful for how straightforward it was. Thanks!
Shoes purchase
I've always had a great time shopping at this store. From ordering to returning items, everything has been smooth and easy. The customer service team are really nice and always ready to help, which makes shopping there a pleasure. The prices of the shoes are fair and they're good quality for the money. Deliveries are always on time and I never have to stress about delays.
Quick delivery and refunds
I bought some shoes and they arrived pretty fast. Unfortunately, they were too small, so I sent them back at no charge. I got my refund really quickly and ordered a larger size, which also arrived promptly. I would definitely shop here again!
Shoes, Anas
I popped out to get some new shoes and this chap called Anas was an absolute gem - really lovely fella, made sure I got just what I wanted. Anas was top-notch and deserves a great big shiny gold star for being so fantastic. Can't speak highly enough of him!
Shoes and socks
I went and got myself some shoes and socks from this store and they were brilliant! The staff were so friendly and helpful. They assisted me in finding the right size and style. Also, returning an item was a piece of cake, quick and simple. The products are top quality too. I really enjoy shopping at this place!
Elephant slippers for Christmas gift
Recently, my daughter gave me a lovely pair of elephant slippers for Christmas. They are so cute and I really love them. However, when I tried them on for the first time, I noticed that they didn't offer much support on the bottom. This made it uncomfortable because I could feel everything I stepped on. Even though they aren't the most supportive, I still love them for their design and how comfy they are overall.
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