Direct Wood Flooring - Overall Rating based on 20 reviews
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Flooring for my bedroom
I phoned up the store last week to sort out a mistake with my delivery and I spoke to this guy called Brady. He was really helpful in getting my account and order all sorted, giving me clear instructions and just being great with customer service. Then I went online and chatted with some other people who were also really helpful, and they sorted out my issue super fast and made sure the delivery date was correct. Yesterday, I had to call again because I got my measurements wrong and was missing some flooring. This time, I spoke to a guy named Hugo, who was also amazing with customer service. He fixed everything swiftly and was really patient when I had to call multiple times due to issues with the order email. Brady and Hugo are both absolute legends!
Recent flooring purchase
I recently bought some new flooring from this company, and I must say I was really impressed with the customer service. Natasha, the sales rep, was so helpful from start to finish. There was a bit of a problem with some damaged planks once the floor was put together, but the company was really understanding and replaced seven out of twelve packs at no extra cost. I really do appreciate how they sorted everything out to make sure I was happy. All in all, I'm really happy with the product quality and the service I got from this company.
Laminate flooring purchase
The laminate flooring I received was top-notch, just what I wanted. Ordering was a breeze on the website, very straightforward. However, I was a bit let down when I found out about the return policy for unused boxes after I'd already paid. It would've been nice to know this in advance. The product itself is fantastic, but the return policy was a bit disappointing.
Laminate flooring purchase
I think this website is brilliant! They've got loads of great products and the prices are really reasonable. I recently purchased some laminate flooring from them and it arrived really quickly. Once I put it in my room, it looked fantastic - the finish is really nice and the colour is very rich. I definitely suggest this site to anyone in search of flooring options.
Engineered wood flooring purchase
I popped down to the shop in Coventry and chose my favourite flooring with a bit of help from Liam & Logan. We placed the order and managed to switch the delivery date with no fuss at all. The communication was great and the delivery driver arrived on schedule and was really friendly and helpful. Top-notch service all round!
Laminate flooring purchase
I bought some laminate flooring from this company recently, and I have to say, I was really impressed with the customer service I got. The person in the showroom really knew their stuff and helped me choose the right option for me.
Hardwood flooring purchase
I recently bought hardwood flooring from this company and I have to say, I was really impressed with the whole experience. The product was even better than I expected in terms of both quality and appearance, and the customer service was outstanding. From my first questions to actually making the purchase, the staff were really helpful and attentive to what I needed. I felt like a valued customer and they answered all my questions quickly and completely. The whole process was seamless and easy, which made dealing with this company a real pleasure.
Laminate flooring purchase
I bought some laminate flooring from the store recently and I must say, I had a really good experience. The staff were so helpful and friendly, giving me some great advice on picking the right flooring for my place. I was impressed by how quick the fitter was when he came to measure the room, and I have faith that he'll do a great job fitting it. The quality of the laminate flooring looks top-notch and the price was pretty reasonable too.
Laminate flooring and accessories
I recently bought some laminate flooring and accessories from the store, and I have to say, I'm really pleased with the delivery service from the company. The items arrived on time as promised, and the delivery guys really went the extra mile to get the heavy packs of flooring and accessories into my hallway, even though it was just a kerbside delivery. Michael, the delivery guy, was so polite and helpful throughout. The flooring itself looks amazing and is currently being laid in my home. I did have a little problem with the scotia trim not being the right colour, but I think it's an easy fix. Overall, I'm happy with the quality of the product and the service from the company.
Oak floor purchase
I bought an oak floor from this shop not long ago and I have to say, I was really happy with the service. The people in the showroom were so helpful and really knew their stuff. They took the time to chat to me about the different types of wood, without pressuring me to buy anything. The delivery was super easy and they even suggested a great fitter to lay the floor for me. All in all, it was a fantastic experience and I'd definitely suggest this place to anyone looking for top-quality flooring.
Engineered wood flooring purchase
The engineered wood flooring from this store is top-notch. It looks stunning and feels super smooth and comfy to walk on. The staff there know their stuff and are really helpful, which made shopping there easy and enjoyable. We were so impressed by their service and knowledge that we didn't hesitate to pre-order from them. Our overall experience with Direct Wood Flooring was amazing, and we are really happy with our purchase.
Laminate flooring purchase
I recently bought some laminate flooring from this company and I was really pleased with the whole experience. Ordering was a breeze, the website was easy to use and navigate. They had a wide range of flooring options to choose from, which made it easy for me to find the perfect style for my home. The prices were competitive and I felt like I got good value for the quality of the product.
Herringbone floor purchase
I recently bought some herringbone flooring from Direct Wood Flooring and I must say, I was really disappointed with the product. The tiles were all slightly different lengths, so it was impossible to get that lovely herringbone pattern they promised. I sent over some photos and videos to show the problem, but they weren't very helpful at all. They basically said there was nothing wrong with it! On top of that, when I wanted to return the faulty flooring, they wanted to charge me a 10% restocking fee, which seemed a bit cheeky. Plus, most of the boxes looked like they'd already been opened and taped back up, so it seems like they'd been returned before. The delivery was okay, the driver was nice, but that doesn't make up for the poor quality of the product and the bad customer service. All in all, it was a waste of time and money.
Neutral laminate flooring samples and matching scotia
The website was dead easy to use, I managed to get my hands on 3 free samples of neutral coloured laminate flooring. They turned up really quick, just in 2 days, pretty impressive if you ask me. Ended up going for 15m2 of the stuff I liked, picked up some matching scotia too. Got to choose when they'd drop it off and they arrived bang on time at 8am, couldn't fault it. All in all, top experience, definitely would recommend this company to anyone. Cheers.
New Wood Flooring
I had a brilliant time picking out my new wood flooring. They had such a wide range to choose from and the prices were really reasonable. The staff at the store really knew their stuff and were so welcoming. I'd definitely suggest this place to anyone in need of top-notch flooring.
Wood flooring for our home
We were really pleased with the service we got from the staff at Direct Wood Flooring. As soon as we walked in, they were really helpful and told us all about the various wood flooring choices to help us find the right one for our house. They knew their stuff and answered all our questions, making sure we were happy with our decision. The delivery came on time, just as they said it would. All in all, we're really happy with the service and would definitely suggest Direct Wood Flooring to others.
Flooring for my bedroom
Well, I popped down to the shop on Saturday morning just to browse around. The salesperson there was really helpful and assisted me in choosing the flooring I was after. They ended up giving me a fantastic deal on it! But, I made a bit of a blunder and initially ordered too little, so I had to return and get some more. They were very understanding about it and even offered me free delivery. Both deliveries arrived promptly and the service was top-notch. I'll definitely be returning when I decorate my bedrooms!
Engineered wood flooring
I recently bought some engineered wood flooring from this company, but I was disappointed with the experience. The products I received didn't match the shades shown on the website, and there were lots of warped wood pieces. I had trouble getting in touch with customer service, as they only had slow chat options and no phone numbers. When I finally spoke to a representative, they didn't seem to listen or understand my concerns about the project. I was really let down, especially after spending so much money on the products. I advise anyone looking for good products and service to steer clear of this company and go to a regular high street retailer instead.
Flooring selection and deal
Ali, the store manager, was absolutely fantastic! He helped us choose the flooring and made sure we got a great deal. Ordering was easy, and when our building works were delayed, it was no trouble to change the delivery date. All in all, a really enjoyable experience thanks to Ali.
Laminate flooring purchase
I recently bought some laminate flooring and I have to say, I was really impressed with the whole thing. The ordering process was so easy and smooth, I didn't have any trouble at all. They let me know the delivery date in advance and they actually stuck to it. They even gave me a call thirty minutes before the delivery to make sure someone would be there to collect the flooring. It was all so well-organised and I was really happy with the service.
Review with most votes
Engineered wood flooring
I recently bought some engineered wood flooring from this company, but I was disappointed with the experience. The products I received didn't match the shades shown on the ... Read onBy: Matthew