Double Boxed Toys Reviews

: 22
91% Would buy here again

Most relevant positive review

  2024-06-04
Kyber Crystal purchase
I have to say, DBT really impressed me with their customer service. I bought a Kyber Crystal from... Read on
Owen

Most relevant negative review

  2024-02-28
Missing order issue
I'm a loyal customer of Double Boxed Toys and I’m really disappointed with how they've ... Read on
A. Robertson

Review with most votes

  2021-12-05
Funko Pops
Not recommended at all. They don't allocate stocks for orders properly, keep delaying for months ... Read on
Mohammed Hefny

Reviews (22)

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    Kyber Crystal purchase

    I have to say, DBT really impressed me with their customer service. I bought a Kyber Crystal from them and I was amazed by how quick and efficient they were. Originally, I thought it would take ages to arrive, but thanks to an email from Josh, I received it the very next day. It's not often you find a company that goes the extra mile to make sure you're happy. I was a bit unsure at first because their products are usually only found at a specific theme park, but they proved me wrong. I will definitely be shopping at DBT again in the future, I just wish they stocked the Savi's Workshop lightsaber!


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    LEGO Millennium Falcon

    I bought the LEGO Millennium Falcon from this company recently and I have to say, I'm really impressed. The item was spot on and it was clear that the team put in extra effort to make sure it arrived in perfect condition. Josh, who dealt with my order, was really attentive and sorted out any problems straight away. His commitment to making sure customers are happy really shone through and I couldn't have asked for better service. I'd definitely recommend this company to anyone after top-notch products and excellent customer service.


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    Item availability and great customer service

    I was really happy with my recent purchase from this company. I had struggled to find the item I wanted anywhere else, but Double Boxed Toys had it available. They kept me updated on the delivery every step of the way, which I really appreciated. Special thanks to Josh for his fantastic customer service and making sure my item arrived quickly.


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    Multiple orders

    I've had a great experience with Double Boxed Toys because I've made quite a few orders with them. The stuff I got was definitely worth the money, and I liked how quickly my orders arrived. Josh's customer service was spot on, he always sent me an email to let me know when my parcel was coming so I could make sure someone was in to collect it.


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    Funko Pop figure

    I recently purchased a fantastic Funko Pop figure and it arrived really quickly! I was thrilled to be able to add it to my collection. Surprisingly, it was actually in stock unlike many other places where it's always out of stock. To my delight, it arrived earlier than I had anticipated. Josh sent me an email mentioning that it was packed securely and dispatched promptly. He even kindly requested that I leave a review if I was satisfied with my order, so here I am! Huge thanks, Josh!


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    International order

    I recently ordered something internationally from this company and I have to say, I was really impressed with the service! The item I wanted was only in America, but thanks to this company, I could easily make the purchase. I just want to give a shoutout to Josh for his amazing customer service. He not only handled my order quickly, but he also made sure it was shipped super fast, packed carefully, and arrived in perfect condition. The communication during the whole process was really nice and helpful. I'm so thankful for Josh's excellent service and I'll definitely be shopping here again in the future.


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    Collectible toys

    I have to say, my time at this shop has been really exciting. The collectible toys I bought were in perfect condition and just as I hoped. The staff, especially Josh, gave incredible service by letting me know right away about picking and sending my order. Because of Josh's hard work, my delivery came on time without any problems. I'm really happy with the service and will definitely come back for more collectibles later on.


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    Park merchandise purchase

    I was really chuffed to come across the exact item I wanted from my recent trip to a popular theme park on the Double Boxed Toys website. I couldn't find it in my size at the park, so it was a pleasant surprise to see it in stock online. Ordering it was a breeze, and navigating the website was simple. The item arrived quickly, and I was impressed to get a personal email update from Josh about my order. It's these little touches that really make a big impact on customer service. All in all, I'm very happy with my experience with Double Boxed Toys and would definitely recommend them to anyone looking for park merchandise.


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    Disneyland Paris merchandise

    I just bought some Disneyland Paris goodies from Double Boxed Toys and I have to say, I was really impressed with their service. I found everything I wanted on their website and placed my order. Then, out of the blue, I got an email from Josh saying he'd made sure my order was processed and would be arriving sooner than I thought. I was so happy with the great customer service and how they paid attention to all the little details.


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    My awesome toy

    I recently got this amazing toy from a store and the whole experience was fantastic! I placed the order expecting it to arrive in March, but to my surprise, it came on the 20th of February - how cool is that?! The toy was wrapped up nicely and arrived without any damage, despite coming from America. I'll certainly be buying from them again because it was such a great experience!


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    Collectible action figure

    I bought a collectible action figure from Double Boxed Toys not long ago, and I have to say, I was really impressed with how the whole shopping experience went. The item turned up in perfect condition, wrapped up really carefully in a strong box, so it arrived safely. The care and effort they put into packaging it was really noticeable, and it's obvious that the folks at Double Boxed Toys put a lot of pride into making sure their products get to customers looking tip-top.


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    Limited edition item purchase

    I've been a loyal customer at this shop for a while now and I have to say, they always keep me updated about my orders. The delivery is consistently fast and dependable. Sometimes I feel the prices are a little steep, but using Clearpay definitely helps me spread the cost. I get that limited edition items can cost more, especially when they're hard to find in the UK. All in all, I'd definitely recommend shopping here.


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    Item delivered early, great service and communication

    I recently bought something from Double Boxed Toys and I must say, I was really impressed with the service I got. The chap I spoke to, Josh, made sure to keep me in the loop throughout the whole delivery process, which I thought was great. And to top it off, my item showed up a good two weeks earlier than expected. I couldn't be happier with how everything turned out and you can bet I'll be shopping there again in the future.


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    WDW merchandise

    I bought two WDW Starbuck cups from Double Boxed Toys recently and I'm really pleased with how it all went. Josh gave me top-notch service - he handled my orders really well, keeping me updated the whole way through. He even sped up the second order for me because it was a gift, which I was really grateful for. The cups came in pristine condition, all thanks to the careful packaging, and they're just fantastic. A massive thank you to Josh and the team at Double Boxed Toys for their amazing service.


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    Missing order issue

    I'm a loyal customer of Double Boxed Toys and I’m really disappointed with how they've handled the issue of my missing order. I've tried to contact their customer service a few times by email because the order was supposed to arrive before they shut down. But, unfortunately, I haven't heard back from them at all, which has left me feeling pretty frustrated and like I’m out of pocket. The lack of communication and care they've shown in this situation is just not on – it's really bad and not acceptable at all. I really hope Double Boxed Toys can sort this out quickly and make sure they do better with their customer service in the future.


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    Disney 100 Mickey fashion doll

    I bought the Disney 100 Mickey fashion doll for my 3-year-old's birthday, but it broke after 8 months. I was in a panic to find a replacement and thankfully, I came across this website where I found a brand new one, all sealed up in a box! The delivery was surprisingly fast and Josh kept me updated throughout. The packaging was really secure and made sure the doll arrived in one piece. Thanks a lot for making my little Disney fan happy again!


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    Magicbands purchase

    I recently bought some Magicbands from a toy shop because I really wanted them before my trip to a well-known theme park. The shop had loads of options to choose from and luckily I managed to get the ones I liked on sale. They said it would take 3 to 4 weeks to arrive, but I was so happy when they turned up after only 12 days. I want to say a big thank you to Josh for keeping me updated and being so helpful. His customer service was top-notch!


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    Rarer Loungefly bag

    I just bought a rare Loungefly bag for my wife from this store. The team was really good at keeping me in the loop, letting me know when the item was shipped and on its way. The bag arrived well-protected and in perfect condition. I was really impressed with their customer service and will definitely be shopping here again. Big shoutout to Lyla and Josh for their amazing help!


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    Quick delivery of hard-to-find item

    The customer service team was great, especially Josh - he was really quick and helpful when replying to my emails. The item came in perfect condition and was packaged really well. I definitely recommend this place to anyone after rare and unique items.


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    T-shirt

    I've been shopping at Double Boxed Toys for a while now, and I have to say, every time I've had a great experience. The staff have always been fantastic, especially Josh - they keep me in the loop with updates on my orders really well. However, on my last order, I got sent the wrong size t-shirt. I was a bit gutted at first, but Jack from customer service sorted it out super quickly by sending me a replacement without any fuss. The way they handled it just made me trust their customer service even more. I'm really impressed and will definitely be coming back for more shopping.


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