Easy Bathrooms - Overall Rating based on 29 reviews
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New bathroom design
The folks at the Derby showroom were absolutely fantastic in assisting me with designing and selecting products for my new bathrooms. Mark dedicated more than 20 hours of his time to help me out, offering advice, being truthful, and showing a lot of patience every step of the way. The variety of options in the store was really impressive, and I am certainly planning on going back to pick out some outdoor tiles for my gardens. All in all, I had a brilliant experience thanks to Mark and his team.
Great service at the shop
I popped into this shop and the staff there were so friendly and helpful. They guided me in picking out the perfect items for my bathroom. I'd definitely suggest them to anyone. Thanks a lot!
Recent bathroom fixtures purchase
I recently bought some bathroom fixtures from this company, but when they arrived, I found that some of them were damaged. I tried to sort it out with the company, but they refused to give me a refund and said it was the fault of the installer. Unfortunately, this isn't the only problem I've had with the products. After a year, the shower has started leaking and the toilet seat has broken. I haven't bothered getting in touch with the company about these problems because I'm pretty sure they'll just blame me again. Overall, dealing with this company has been really disappointing, especially when it comes to their customer service.
Electric heater for bathroom radiator/towel rail
I bought an electric heater for my bathroom radiator/towel rail from this shop recently, and I have to say, the whole experience was really good. The staff there knew their stuff and they were really helpful - they even answered a question I had about the heater's controller. The delivery was spot on, and the driver was really helpful too. When I needed to return a riser kit that I didn't use, the process was quick and simple, with the staff dealing with it in no time. I would definitely recommend this shop to anyone looking for bathroom products.
Faulty bath purchase
Our experience at Easy Bathrooms started off well as we planned our new bathroom with the help of Sharon and David at the Stoke branch. However, things took a turn for the worse when our bath arrived with a hairline fracture that split open once we filled it with water. Even though the crack wasn't noticeable until we used the bath, headquarters refused to do anything about it since it had been partially fitted. We were not given a new bath or any compensation for a brand new bath that broke so soon, just a lousy 40% off another one. It's absolutely ridiculous.
Tile purchase for bathroom renovation
I popped into the Kidderminster branch and was welcomed by a really helpful and friendly guy. I liked being able to look at the bathroom tiles on my own first, and when I did need some help, he was there straight away. Ordering was simple and I was told exactly when my delivery would arrive. I would definitely suggest this Easy Bathrooms branch for their friendly staff and great advice.
Shower purchase
The folks at the shop were really helpful and understanding when I bought my shower recently. They really went out of their way to make sure I got everything I needed, even when a few things didn't go quite right. They communicated well and sorted out any problems quickly and in a really professional manner. I'm super impressed with the customer service I got.
Bathrooms purchase, friendly staff
The salespeople were so lovely and helpful when I was picking out my bathroom products. They had a great range to choose from and the quality looked really good. I've just completed my bathroom renovation and it looks amazing - all thanks to the products I got from that shop. Overall, it was a really positive experience.
New bathroom renovation
Wow, I can't believe how amazing my new bathroom is! Jade at the store was a massive help in choosing everything, she was honestly the best. She knew so much about the products and managed to keep me on budget. She was so friendly and made the whole process super straightforward. Jade really is a superstar, I can't thank her enough!
Bathroom products purchase
The team at the showroom in Macclesfield were absolutely brilliant. I can't thank them enough for all the help they gave me when I was making my purchase. While it would have been handy to have some bathroom fitting experience to understand the products better, the staff at the showroom were so patient and knowledgeable, they really helped me out. The only hiccup was when I received the wrong tile in my delivery, but the Macclesfield showroom staff quickly sorted it out. All in all, I thought the products were good value.
Bathroom purchase
We were really struggling to make decisions on our new bathroom. It honestly took us about eight months to figure out what we actually wanted. But then, Mark came along and he was amazing! He listened to all of our ideas, didn't pressure us at all, and really helped us out. He was the main reason we chose to go with this place. Mark is truly fantastic and deserves all the credit!
Bathroom purchase
I had a great time at Easy Bathrooms in Crewe. The staff there were really helpful and knew their stuff. They made it so easy for me to pick out and buy my new bathroom. Whether it was choosing the right tiles or finding the best fixtures, they were with me all the way. Their knowledge and advice really helped me get everything I needed for my bathroom makeover. I definitely suggest Easy Bathrooms to anyone looking for bathroom supplies.
New bathroom fixtures
I recently bought some new bathroom fixtures from this shop and I have to say, the staff were really nice and helpful the whole time. They paid attention to what I was after and made sure everything was done just like they said it would be. The quality of the products went beyond what I was expecting and I am really happy with what I got. I would definitely suggest this shop to anyone wanting to spruce up their bathroom.
Bathroom fixtures and fittings
The staff member, Baileigh, at the Weybridge location was so helpful and patient with helping us plan our bathroom. She really listened to what we wanted and gave us great advice and guidance. Thanks to her expertise, we were able to pick out the perfect fixtures and fittings for our dream bathroom. Thanks a lot, Baileigh, for all your amazing customer service and support!
bathroom suite
Absolutely disgusted by this situation which I will be taking as high as possible.
Went to the showroom in Staples Corner and sat down with a very helpful bathroom designer. Designed bathroom and made payment, parts were delivered, I validated parts arrive against invoice.
Unfortunately the builder was in hospital, now builder is available (goods purchased in October), checking the parts and noticed an issue whereby the designer ordered a shower door when it should have been a shower side panel. Unfortunately the boxes are not well labelled so had to be opened.
I called back to the showroom who knew immediately what the fault was, apologised and stated it was there fault and the part should be swapped out, head office disagreed.
I then spoke to Natalie at customer service who informed me that I should have checked the invoice and then I would have known. No Natalie, the invoice will always match the items because the items were delivered correctly, the issue was the original item is incorrect. Unfortunately Natalie doesn't posses enough intelligence to understand that concept as she is adamant it's my fault.
I called back and spoke with Hannah. Hannah believes it's my fault because even though I'm not an engineer, have no building or bathroom experience I should know that the part was wrong and I needed a wall rather than a door part because I should know, even though ALL parts (irrespective of whether it's a door or not), are labelled hinge door. Hannah stated that I should know the part I want and then know that what delivered is incorrect and the plastic should not be removed from the item.
As I understand it, even though THEY made the mistake and ordered then delivered the wrong part, I as the customer with no experience is supposed to know it's the wrong part, also the fact that the boxes are labelled the same means nothing.
Hannah has informed me that I will now be required to pay £170 for the correct part and I assume dispose of the other.
In short, Easy Bathrooms punish there customers for there mistakes. Telling me that you refuse to collect the part because the plastic was removed from the door is an embarrassment to your professional service you're meant to maintain and uphold.
I would say don't do business but the showroom staff (with the exception of the guy who made a genuine mistake), are good professionals. The back office staff clearly lack comprehension.En-suite bathroom purchase
Easy Bathrooms in Weybridge is absolutely fantastic! The staff there were really helpful when my parents were planning our en-suite bathroom. Big thanks to Liam for knowing so much about all the products. Our bathroom fitters loved the quality and we didn't have to return anything. The only issue was a mix-up with the bath panel delivery that caused us a bit of stress!
Bathroom fittings purchase
I bought some bathroom fittings from that shop the other day, and I have to say I was really let down by their return policy and customer service. It seems like they don't really care about you once you've already bought something. I definitely won't be going back there again.
Bathroom purchase
The people working at the shop in Bicester were really helpful and knew a lot about bathrooms. They showed me all the different options and advised me on the best products to suit my needs. I was really impressed with how knowledgeable and professional they were.
Bathroom shopping experience
My trip to the store was absolutely brilliant. They had a fantastic range of bathroom pieces, and the prices were unbeatable. I had to switch out my sink cabinet at the last minute because of some plumbing problems, but the staff there were so helpful and made it easy for me to pick out a new one. All in all, it was a great shopping trip!
Large bathroom renovation
I've just finished up a big bathroom renovation project and I have to say, working with Tanya, the sales representative, was an absolute pleasure. She really knows her stuff and shared some great design ideas with me that I hadn't even thought of. Tanya has years of experience under her belt and she was amazing at keeping me in the loop every step of the way. Even when we hit a few bumps with deliveries, Tanya made sure everything was sorted out quickly and smoothly. I can't recommend this store enough, especially if you get the chance to work with Tanya. You'll be well taken care of and get top-notch service for sure.
Review with most votes
Nice collections with great qu
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