Ego59 reviews
This score is based on 59 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Recent order experience
I had a problem with my order recently - I got a faulty item and part of it was missing. It was a bit tricky to sort out at first, until I contacted customer service. I was really happy when Angelique got back to me quickly and sorted everything out efficiently. She dealt with my issues professionally and gave me the solutions I needed. I'm really grateful for her help and think she's the top member of the customer service team. Thanks a lot for your help, Angelique.
Item not delivered
I bought something online and was meant to get it delivered by a carrier. But now the carrier is saying they delivered it, even showing a photo that wasn't of my house. I've got security cameras at the front and back of my place, so I know they never came. When I called them to explain, the photo suddenly disappeared. I'm really let down and fed up with this whole situation.
Messed up my order
I ordered something and accidentally made a mistake, but Lucy was amazing and sorted it out really quickly, like lightning speed! She was so friendly and helpful, I would definitely have a chat with her again, top marks.
Shorts and t-shirt
I bought some really cool shorts and a funky t-shirt from a website, but when they finally came, they looked nothing like what was shown online! And on top of that, the sizes were way off - it was so annoying! I ended up spending a whole week going back and forth with customer service just to organise a return. And would you believe it? I had to fork out my own money to send back the wrong items. I'm not happy about it at all!
Quick delivery needed
I was really in a pickle when I urgently needed a product and ran into a processing problem with my order. Luckily, Luna from customer service was an absolute star and sorted out the issue straight away. She went the extra mile to make sure my order was processed within 24 hours and even threw in next day delivery as an apology. I was seriously impressed with the top-notch service I got and felt like a valued customer. Luna definitely deserves a 10/10!
Jewelry purchase
The products are really good, but I have to say I was disappointed with the customer service. They said they would get back to me in 2 days, but it actually took 6 days to hear from them. And even then, they didn't answer my question about whether the jewellery was waterproof. It was annoying to be told they would let me know when they had more info, when it was actually a straightforward question that should have been answered quickly and clearly.
sunglasses order for holiday
I bought these sunglasses for my upcoming holiday and I was really looking forward to having them with me on my trip. But then I received an email confirming that they were actually on pre-order. I quickly contacted customer service to ask for more information and was told that my order had been cancelled and that I would receive a refund. It's been more than 3 weeks now and I still haven't got my money back. I got in touch with customer service once again but now they're not responding to my emails. I am very frustrated with the poor communication and lack of follow-through on their part.
Next day delivery
I paid extra for next day delivery, but it's been four days and my order still hasn't been processed. I know delays can happen, but this is just not on. I was hoping for better service from this company. It's all been a bit disappointing, to be honest.
Ordered skirt, lost parcel
I ordered a skirt from this place recently, and let me tell you, the service was a disaster. Trying to find my lost parcel has been a nightmare. It's been weeks and Royal Mail still hasn't found it. The lack of communication and tracking information from the start is so frustrating. Who doesn't give a tracking number these days? I had to ask them for any details, and all I got was that my parcel is likely lost. Thanks for letting me know, I suppose.
Clothing purchase
I've been a loyal customer of this company for quite a while now because I've always loved the quality and style of their clothes. But, my last order went wrong - the payment got taken, but I never got my stuff. I tried reaching out by email, but I haven't heard back yet. To top it off, the item I wanted is now out of stock. I'm feeling really annoyed and let down by the lack of communication and customer service this time.
Order resolution by Angelique
I recently had a bit of a mix-up with my order and decided to reach out to customer service for some assistance. Angelique was really quick to get back to me and efficiently sorted out the issue without any hassle. I must say, I was really impressed with the level of customer service provided and I will definitely be coming back as a customer in the future. Hats off to the team at this place!
Unconfirmed order
I placed an order on the website but haven't got a confirmation email yet. I've paid and really need the package in the next 5 days. I tried contacting customer service for help but they haven't replied. It's really frustrating not knowing what's happening with my order. I'm disappointed with the lack of efficiency and accountability shown by the company.
Outfit order with next day delivery
I bought an outfit with the next day delivery option, but I'm disappointed because it's Thursday now and I still haven't got any confirmation or tracking details. I really needed the outfit for an event on Saturday, so this has been causing me a lot of stress. I've tried reaching out to customer service through email and social media, but I haven't heard back from them at all. The lack of communication and the broken promise of fast delivery has just left me feeling really frustrated.
Long wait, simple issue, quick resolution
I must admit, the service I got was really terrible. I waited what seemed like forever for a simple problem to be fixed, but all I got were excuses and delays. Then along came Joan like a superhero and sorted it all out in just a day. Why did it have to take so long for someone capable like Joan to take charge? It's annoying when a straightforward issue could have been resolved much quicker if the right person had been there from the beginning. So, big thanks to Joan for actually doing her job well and getting things sorted out efficiently.
Faulty earrings, refund issue
I'm a new customer and I bought a pair of earrings which were faulty. I followed the company's advice and sent them back with proof of postage for a refund. But, even though I did everything they asked, I still haven't got my money back. I've tried to get in touch several times but haven't had any response, and I'm really disappointed with the way they've handled things.
Track order help
I shot off an email to inquire about tracking my order, and got a super speedy and helpful response from Angelique. She was absolutely amazing and got me set up to track my order straight away. Massive thanks to you, Angelique, for the top-notch customer service! 💕❤️
Pink two-piece and black top purchase
I recently had an experience with this company and it wasn't the best. I ordered a pink two-piece set and a black top, which sounded cute. However, when they arrived, the pink set had the waistband detached from the stitching on the inside. I contacted customer service through email to explain, but they kept asking for photos of the damage, even though I couldn't show it in a picture.
Clothes
Avoid being scammed!
Ordered 10 items from Ego. Whilst the clothes were nice and pretty good quality, Ego attempted to scam me by saying that I had only returned 6 items when I returned 9 and so refused to refund me the extra £70 I was owed.
The first email I received said that on their 'records' I had returned 6 items. After I pestered them, I received another email asking if I had put the paper invoice in the parcel because my return wasn't in their records? Bit of a contradiction! And a complete lie that only 6 items had been recorded.
They then conducted an investigation with Royal Mail - which suggests to me that they hadn't even received the parcel in the post! So strange. After almost 2 weeks of keeping at them, I managed to get my money back.
Do not order from here if you want to avoid being scammed or having to email back and forth for 2 weeks to get your own money back.A furry Baseball Cap
Please avoid this company at all costs. I ordered the hat in the image and it arrived nothing like it, like a big furry Russian hat with a peak. I obviously didn't wear it, didn't inspect it, hated it. Returned straight away in the same packaging received. I recently received an email to say...
"Hello,
I hope you are doing fine.
I am reaching out in regard to the order that you have returned.
After inspection, the warehouse team declared the item faulty/not in resalable condition which is the reason your items have not been refunded, therefore the items have been disposed of."
WTH?! Firstly I can barely see anything wrong with the hat, if i squint there might be a mark on the rim, this was absolutely a) not done by me b) not noticed by me. However, had they contacted me and advised, I would have rather kept the ... than them binning and keeping my cash! Looking through their Ts...Cs it is something that they do state, never in my existence have I heard of this...is it legal?
Since this has happened I have checked trustpilot and it seems that this is what they do. So they will probably resell this hat, therefore pocketing the cash multiple times. What I do know is that this company are con artists and should not be used!Biker Boots
I ordered some biker boots and when they arrived the box looked like it had been given to a dog to look after! I emailed the help team and they were fantastic. They replied quick and fast and refunded me my delivery costs and were over all very helpful! I love their shoes and boots and I have never ever had to write a email to complain! But they were fantastic and the boots are comfy and soft! 10/10 thank you Chloe at Ego for sorting this!
About Ego
Shoes are the most important part of an outfit. If they?re not comfortable enough, you could be left in pain after every time you wear them. Therefore, it?s important to find shoes that fit you best. But where can you get them? One of the establishments that specialise in the sale of shoes is Ego. However, it?s always better to read customer reviews online before you make your purchasing decisions. Shoes should be made of high-quality materials to offer comfort and sole support for your feet. Therefore, read Ego reviews to get some idea of what shop and brand Ego truly is.
About Ego
Ego UK is an online shoe store based in the UK. In their own words, they sell trend-led sassy footwear for stylish shoeaholics around the globe. Seeing as it is a brand popular with some celebrities, opinions seem to lean towards the positive. Ego originated from a brick-and-mortar store founded by Mohammed Fiaz in 1976. Since then, in 2015, his nephew, Usman Riaz, and son, Adeel Fiaz, picked it up and helped transform it into the successful fashion brand it is today.
Is Ego a good brand?
Ego is currently known as one of the fastest-growing brands in the UK. They design and manufacture their shoes and then ship them to stores that have them available for sale. They also sell their shoes in their online store, open to anyone worldwide. Their products are made cost-effectively, allowing most people access to affordable, high-quality clothing and shoes.
Products & Services of Ego
You can order all the shoes featured on Ego? website online. Ordering is as easy as just clicking on the shoes you want and adding them to your cart. After looking at some reviews, it?ll be clear to see what is available and what is popular. If you?re shopping for a specific purpose or occasion, consider looking at the general trends on their site. These include colour pop, frill seeker, all that sparkle, in the detail and cash cool, and shoes for wedding guests, holidays, Halloween, Christmas, parties, proms, festivals and more. Although they specialise in shoes, they do have clothes for sale.
Ego reviews
They offer heels like floral heels, heeled sandals, stiletto heels, lace-up heels, heeled mules, Perspex heels and platform heels. Their boots catEgory contains long, floral, ankle, lace-up, sock boots and biker boots. For more information on boots, look at the Ego boots reviews available. Not a real fan of heels? Fortunately, they also offer flats like trainers, gladiator sandals, flat floral shoes, platform espadrilles, sandals, and sliders. And they also sell shoes in materials like velvet, satin, peep toe and some other materials and styles.
Ego clothing reviews
Although Ego is predominantly known as a shoe brand, they also manufacture and sell clothes aimed at fabulous and fierce individuals. They sell clothes that need minimal effort and time to get dressed in or maintain, as well as outfits that ?slay?. The clothing catEgories they have for sale are dresses, co-ords, jackets, tops, body suits, trousers, knitwear and skirts. In addition, the shirts they have available are long sleeves, crop, going out, and black tops. Co-ords are two-piece sets, so Tops and trousers with matching colour prints or fabrics. A bodysuit is a one-piece form-fitting or skin-tight garment covering the torso, crotch, and sometimes the legs, hands, and feet.
Additional Services of Ego
After completing your payment, Ego will send the items to your home. For orders placed by noon, delivery could take 2-5 working days, and if placed before 10 pm, you might even be eligible for next-day delivery, depending on your location. Parcel tracking is available for ease of mind, and their main delivery service is Royal Mail. They offer free standard delivery on all orders over a certain amount. Students can benefit from their 25% student Ego discount code. Joining their mailing list will award you 15% once off the price of the next order that you place on their website. There?s also an Ego sizing guide to help you find the right shoes. If you encounter any problems or complaints, the best action is to contact their customer service department. Email: Help@Ego.co.uk
Compliments, Complaints, and Tips for Ego
Does your shoe collection already contain shoes, flats, heels or boots from Ego? Is Ego legit? Share your feedback; many would love to hear all your opinions and experiences with this shoe brand. Did their customer service bring the right shoes to you within a reasonable delivery period? How comfortable and durable are their shoes? Did you receive the correct size, and how did it fit? But what can be expected from their products? Will their footwear genuinely be comfortable enough to support you all day? Is the material and construction of the shoes durable and sufficient for long-term use? Where does Ego stand on terms like customer and delivery service? And how did their customer service department respond to your questions or complaints? Write a customer review and tell the company and potential customers what you think about Ego. Can you walk in shoes from Ego all day? Please write Ego website reviews about their flats, sandals, heels, boots, espadrilles, platform shoes and sliders. These Ego UK reviews will provide others with an answer to questions like, ?is Ego Legit? observations, remarks, and opinions could help them to decide if Ego is their new preferred shoe supplier.
Bonus!
📊 How did Ego shine for you?
Contact Information
Categories Ego
Online shopping | Fashion Reviews & Experiences
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Last update: December 2025
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Review with most votes
update for late delivery
i have spoke to the customer service manager at ego who, very kindly offerd me a disscount and a refund for the delivery. i have used this service before so hopefully it was a f... Read onBy: nadine