Emma Mattress - Overall Rating based on 20 reviews
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Bedframe, sturdy, Clearance
I bought a really nice bedframe from their sale back in April, and I've only just got around to putting it together after 8 weeks. Ordering it was easy and the delivery was straightforward. The instructions were alright, and I was surprised to find velcro straps for the slats rather than metal ones. It looks good, and I'm pleased with it up to now!
Recent mattress purchase
I really had a great experience with the customer service team at this company. It was so simple to reach out to them, and the staff I talked to really knew their stuff and were really helpful. They actually took the time to listen to my worries about my current mattress and gave me lots of different options that could help fix those issues. I especially like the fact that this company offers an extended sleep comfort guarantee, it just makes me feel so much better knowing I have a good amount of time to test out the mattress and make sure it's right for me. Overall, I'm really happy with the service I got and I'd definitely recommend this company to others.
Pillows
I bought some pillows from the shop not long ago and I have to say, I'm really impressed with how good they are. They weren't too expensive and they're really comfy and supportive, making for a great night's sleep. I just decided to get them on impulse when I was buying a mattress, and it turned out to be a great decision because they've really made a difference in how well I sleep.
Quick and easy return process
Well, I thought I'd try out this mattress, but turns out it wasn't as comfy as I'd hoped. I ended up giving up after six weeks of struggling to get a good night's sleep and decided to return it. Surprisingly, the return process was super easy - no stress at all, just a smooth experience. Plus, I got my money back quickly. That's what I call great customer service! Even though the mattress wasn't great, I have to admit, these guys know how to look after their customers. So, even though I had to say goodbye to the mattress, I'm still happy with how everything turned out.
Mattress topper nightmare
What a nightmare! I ordered a mattress topper and the first one they sent was the wrong size, then the replacement was the wrong type. The third one they sent was the wrong size again! It feels like a ridiculous joke that won't end. Customer service hasn't been helpful at all and I'm so frustrated. I just want a refund and to never deal with this company again.
Mattress
I bought a new mattress the other day and it arrived super quickly, which was great. It's really comfy to sleep on, but I did spot that the box it was delivered in was in a right state and there was a little stain on the mattress itself.
Faulty mattress replacement
I recently got a dodgy mattress from this company, which was a bit of a bummer. But to be fair, I have to give credit to their customer service team for sorting it out promptly and sending me a new one. Dianne and Gerald were really great, they kept me in the loop throughout the process. Even though it wasn't smooth sailing at first, their quick response and good service made me happy with how things turned out in the end.
Bed frames, headboard, pillow, and mattress
I recently bought a bed frame, headboard, pillow, and mattress. The delivery process was a complete nightmare. I had to wait from the 22nd of March for the items to arrive, and when they finally showed up, they only brought 2 headboards and nothing else. It was really disappointing and frustrating to deal with such poor service.
Mattress purchase
I've been really let down by this company lately. The customer service people seem to be outsourced and can't really help with any problems. The product itself isn't great - I had to return not one, but two mattresses. Dealing with the delivery company to collect the returns was a nightmare too, they kept giving me dodgy excuses for not turning up and I couldn't even get hold of them to sort it out.
Two mattresses delivery
So, I ordered two mattresses together, yeah? They were meant to be delivered to the same spot, but then they sent them on two different vans! What a kerfuffle, ugh! One driver was so lazy, he didn't even wait for the barrier to go up! But thankfully someone fetched him back, thank goodness! The office had put the wrong postcode on the parcel, and the driver was out there searching for a caravan in town! Silly chap!
Delayed mattress topper delivery
I've been waiting for my mattress topper for nearly a month now, it's become quite frustrating. The customer service team have been nice, but haven't really helped sort out the delivery delay. I noticed an issue with my order when I saw the tracking details, but it wasn't fixed. I've been exchanging emails with a customer service guy called Matthew, but he keeps saying he's hurrying the delivery along without giving me a proper timeframe. It's disappointing how they took my money and haven't kept me updated or resolved the problem.
Mattress topper purchase
I got this mattress topper because my old mattress was about to give up. Let me tell you, this topper is absolutely amazing. I've never had such a good night's sleep. It's definitely worth the money, and even more.
Emma Original mattress warranty claim
I recently had to claim the warranty on my mattress after using it for over 4 years. The customer service team was really quick and efficient in sorting out my problem. I noticed a permanent dent on my mattress, and when I got in touch with support, they confirmed it was covered by the 10-year warranty without any hassle. They not only agreed to replace my mattress for free but also upgraded me to a better model at no extra charge. They arranged for the delivery and removal of the old mattress as well, which was a huge help. I was really impressed with how smoothly and speedily they dealt with my issue. The original mattress was great, and I'm looking forward to trying out the upgraded version for even more comfort. The support team always got back to me within a day, giving me all the details I needed in a clear and friendly way. They really stick to their warranty promises and go the extra mile to make sure customers are happy. I appreciate their outstanding service and dedication to sorting out my problem efficiently.
Granddaughter's comfy mattress
The process of ordering from this company was really easy, I didn't have any problems at all. The mattress I got for my granddaughter came quickly, within just a few days, and it even arrived during the time they said it would, which was handy. Even though the mattress wasn't for me, my granddaughter loves it. She's been sleeping really well since we got it for her. The mattress seems to be good quality, I'm happy with how everything went when I bought it.
Duvet purchase
I ordered this duvet from this shop, but the customer service was really bad. They didn't keep me updated on when it would arrive, and I just wanted to check out the quality before committing to a big new mattress. But now I'm going to shop somewhere else because this experience was just not cool. I wouldn't recommend it to anyone!
Mattress protector and sheets
I bought a mattress protector and two sheets from this place, and it's been a nightmare. They were meant to arrive within a week, but it's been nearly two months and still no sign. I've called and emailed countless times, but no one knows where my order is. This isn't the first time this has happened with this company, had a bad experience when I ordered a mattress too. Should've known better. I'd suggest getting from Simbasleep.com instead, at least you know your items will show up when they're supposed to.
Comfortable Mattress
I've just bought a new mattress and it's made a huge difference to my sleep. It's super comfortable and gives great support for my back. I wake up feeling refreshed and well-rested, much better than with my old mattress. The only downside was the delivery service - the driver turned up on his own and I had to help him carry the box upstairs to my flat on the first floor. It would have been better if there had been two people to make the delivery go more smoothly.
Rust and Dirty Marks on Foam
I was really let down by the rust and dirty marks on the foam of the mattress. I thought I was getting a top-notch, super king mattress, but it turned up all shabby and gross. Not on, in my book. I get that it was a renewed product, but come on, cleanliness is important. The company needs to up their game and not send out such unhygienic rejects to us customers.
Queen-size mattress from a national retailer
Around 18 months ago, I bought a queen-size mattress from a big store. However, recently I noticed a big lump in the middle of it. I tried rotating the mattress at first, hoping it would sort it out, but no luck - the lump was still there. When I got in touch with the company about it, they said I couldn't get warranty coverage from them because I bought it from a retailer. They told me to contact the shop instead. I was pretty disappointed because I thought the 10-year guarantee would cover problems like this. Finding out I had to sort it with the retailer myself instead of getting help directly from the company was annoying.
Quality Mattress
I was skeptical purchasing a mattress from Emma Mattress because I haven't heard of the brand before. But after unwrapping the mattress, all my nerves were calmed. This mattress and Emma Mattress, is the real deal and they make amazing products. I couldn't be more excited to go to sleep. Now lazy, Sunday's are spent laying in my Emma Mattress all day
Amazing!!! I must compliment Emma Mattress for the ease of ordering online and dealing with problems. Their customer service is the best and I must compliment for the handling of our problem. They also make available accessories such as the Emma throw pillow and the Emma mattress protector. The products of Emma mattress are shipped with Rhenus, DPD, or UPS.
Emma Mattress claims to produce mattresses that capture the culture, ideas and beliefs. The company claims to have over 300 staff, who are said to be dedicated to ensuring customer satisfaction always.
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Quality Mattress
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