fanatics-intl - Overall Rating based on 28 reviews
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Earpods purchase
I bought a pair of Earpods from this company recently and was disappointed to find the box was empty. I've tried getting in touch with customer service multiple times, but I still haven't got a replacement or a refund. The lack of communication and action from the company has been really frustrating and disappointing. I suggest avoiding this company to save yourself from the hassle and inconvenience I've had to deal with.
football shirt
I bought a football shirt from the website not long ago, and I was really disappointed with the whole experience, to be honest. They gave me a delivery date, which they ended up missing without even saying sorry! All I got was a generic email telling me my order was delayed, but it didn't give me any way to ask questions or sort things out. I just couldn't believe there was no contact number to talk to an actual person about what was going on. It was so frustrating!
Delayed order frustration
I ordered a product back on 16th September and it's now 10th October, but I still haven't received it. The service has been terrible and there's been no transparency in the shipping process. I'm planning to contact my bank for a refund.
Item price increase scam
I am so angry about what happened with this online shop. I bought something at one price, but then got an email saying I had cancelled my order - which I definitely did not! When I tried to buy it again, the cost had suddenly gone up three times! It's obvious they care more about tricking customers and making money than actually delivering what they promised. I won't be shopping here again and will make sure to tell others to steer clear.
Two shirts
I recently ordered two shirts from this website and I have to say I am really impressed with the service. I found the shirts I wanted on the drop-down menu on the Sky Sports website and placed my order. To my surprise, both shirts arrived within two days and were of excellent quality. I couldn't have asked for a better shopping experience. The shirts are exactly as described on the website and fit me perfectly. Overall, I am very happy with my purchase and would definitely think about shopping here again in the future.
NFL Chiefs jersey, refund
I ordered an NFL Chiefs jersey back on February 14th but, unfortunately, it never arrived. After waiting for ages, I eventually got a refund on April 15th. It was really disappointing because I wasted so much time and couldn't even get the Mahomes jersey I wanted because it was out of stock.
New England kits for sons' birthdays
I recently ordered some New England kits for my sons' birthdays, and it was a total nightmare. I kept getting emails saying the order was delayed, which was annoying. When I eventually contacted them for updates, they told me the shirts were out of stock. The whole thing was really disappointing and unprofessional.
Liverpool hoodie
I recently bought a Liverpool hoodie from this company, but it turned out to be too small when it arrived. I was really surprised to learn that I needed to fork out an extra £6 for return postage, in addition to the £5 I already paid for delivery. It was quite disappointing and has definitely not made me feel good about the company.
Two football kits for newborn and little girl
I bought two football kits for my baby and daughter ahead of the Euros. I wanted them to be personalised, so I paid £81.90, but we never got them. I phoned customer service, but it was hard to get help due to the language barrier. They said to email, but after a couple of emails, they stopped replying. It's really annoying, and now I don't feel like ordering from another place because it will be more expensive. Avoid wasting your money here!
England duvet cover
I ordered an England single duvet cover on the 28th of May and it arrived today, on the 1st of June! I was a bit worried at first as I had seen some negative reviews, but I was pleasantly surprised. The duvet cover is official England merchandise and it arrived earlier than expected, four days in advance. The only downside was the delivery charges - £4.95 plus a 99p handling fee. Even with this, it was still cheaper than purchasing from the official England website. In general, I am a satisfied and relieved customer!
Nike football kit
I was really pleased with the service I got from Fanatics-Intl. Even though I'd seen some bad reviews, my experience was brilliant. My Nike football kit turned up quickly, and even came a day sooner than I thought it would. Everything was right with the order, and it all went really easily. I don't normally write reviews, but I felt like credit was due this time.
Recent jersey purchase
I bought a jersey from Fanatics Intl recently, and I have to say, I was really let down by the service and the quality of the product. It took them more than a month and a half to actually send me the jersey I ordered, which just isn't good enough for a company as big and well-known as them. And when it finally arrived, I was shocked to see that the printing was already starting to peel off. It's pretty disappointing to see such a lack of quality control from a company that charges premium prices for their stuff. I don't understand how they can still have partnerships with major sports leagues like the NFL. Fanatics Intl really need to pull their socks up and improve their service if they want to keep customers like me.
NSW Blues jerseys
I recently bought two NSW Blues jerseys from this company. I got an email confirming my purchase and was told it would take 3 business days to process. I waited eagerly for the tracking number once my items were posted, but sadly, nothing came through. Even though they said it would take 10 to 15 days for delivery, I still haven't received the jerseys. I've been emailing them daily, but no response yet. It's quite disappointing to see such poor communication and customer service from this company.
Online purchase experience
I recently tried to make an online purchase from this company and had a frustrating experience that left me feeling disillusioned. I'm a big fan of a sports team, and I wanted to buy some merchandise from their international online store. Every time I tried to place an order, it got rejected for reasons unknown to me. None of my payment methods seemed to be the problem. When I contacted their customer service, they told me that my account was blocked because I wanted my order to be shipped to a different address than my billing address. It didn't make sense to me as I was just trying to buy gifts for others. I found it baffling that such a simple request couldn't be accommodated. Even after multiple attempts to resolve the issue, none of the representatives were able to unlock my account. Their only solution was for me to create a new account with a new email address, but that turned out to be a pointless exercise.
NBA gear in the UK
My experience with buying NBA gear in the UK has been quite disappointing. I live far from any NBA store, so I've been ordering online from a specific international retailer. But every order I've made in the last 6 months has been a letdown. The stuff they sent me has either been wrong or faulty, and even though they have the items in stock, they only give refunds and not replacements. Plus, the delivery takes ages, and when it finally arrives, the sizes are way off. The quality of the products isn't great either, especially considering how expensive they are.
Wrong sizes, no response to complaints or returns
What a complete disaster! The wrong sizes were sent and they charged me for it. When I complained and tried to return them, there was no response at all. I would highly recommend avoiding this company - they have no sense of honour as merchants.
Overpriced Hat
Honestly, I wouldn't recommend buying anything from here, even if it's for your favourite team. I thought I was making a good choice by purchasing a hat from this place, but I was totally mistaken. The quality is terrible, it appears as if they hastily put it together and just stuck a logo on it. On top of that, the price is ridiculous! £25 for this poorly made hat? I could have found a much better one at a cheaper store. Save your money and look for your merchandise somewhere else, you'll thank me later.
Over a month waiting
What a nightmare! I totally ignored all the bad reviews and now I'm regretting it. It's been well over a month and my delivery is nowhere to be seen. I've tried getting in touch with them but it's like talking to a brick wall - absolutely no response at all. And as if that wasn't bad enough, there's been zero updates on my order. The whole thing is a complete joke of a service.
Received jersey
I've recently bought a jersey from this company and I have to say, my experience wasn't great. I paid for the 48-hour shipping but my order got delayed multiple times. The expected dispatch date changed three times and on the 14th, I got an email saying they weren't sure when they could send it out. It's disappointing to see a company selling stuff they don't even have in stock. Also, their customer service was poor - it was hard to get in touch with them and when I finally did, they didn't seem bothered about helping. In the end, I had to cancel my order and I'm not sure I want to buy from them again.
Toronto Maple Leafs beanie
I'm a new customer on the website and I just bought a Toronto Maple Leafs beanie. I was a bit unsure at first because of some bad reviews on Trust Pilot, but I thought I'd give it a go anyway. I've gotta admit, I was really impressed with the whole thing. Ordering was easy peasy and the beanie arrived in no time, just a week after I placed the order, which was quicker than I expected. The beanie itself was top-notch quality, exactly like it was described online. All in all, I'm really happy with my purchase and the service from the company.
Review with most votes
Sweatshirt purchase with colou
I bought a sweatshirt from the website recently, but when it arrived, I noticed a clear colour defect. I was really disappointed because I was looking forward to getting it. To ... Read onBy: P. Williams