Farfetch Reviews

: 21
86% Would buy here again

Most relevant positive review

  2024-05-19
High-end designer clothing
I was really impressed with the quality of the items I bought from Farfetch. The attention to det... Read on
S. Hunt

Most relevant negative review

  2024-06-10
Trainers
Awful experience and customer service. They do not believe the customer and have zero customer se... Read on
Anna

Review with most votes

  2022-04-11
Impressive
I would like to share my experience patronizing Farfetch. I've been a customer to Farfetch for th... Read on
Quinn

Reviews (21)

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    High-end designer clothing

    I was really impressed with the quality of the items I bought from Farfetch. The attention to detail and craftsmanship was amazing, and it was clear that the products were genuine and from reputable sources. As someone from Mexico, where luxury shopping options are limited, I was grateful for the chance to get items from different parts of Europe through Farfetch. They had a great selection of high-end designer pieces that met all my fashion needs. One thing that really stood out to me was how quickly my orders arrived - I got one of them well before the expected delivery date. The prices of the items were reasonable, considering their luxury nature and the fact that they were being shipped across continents. Overall, my experience with Farfetch was fantastic, and I'm really happy with the products and service I received.


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    Impressive

    I would like to share my experience patronizing Farfetch. I've been a customer to Farfetch for the past two years now. I've been purchasing different types and brands of luxury jewellery from Farfetch. The jewellery I purchased two weeks ago from Farfetch was superb with no single complain.

    Farfetch, you are simply the best!!! Another advantage of buying jewellery from Farfetch is that they mostly have a broader assortment of choices obtainable. Ordering is easy... with just a few clicks of the mouse, you would choose what you are in quest of or need, a bit of payment info and will be good to go!

    Farfetch’s mission is to offer customers high-quality, reliably obtained gemstones, value for money and above all, matchless customer service.


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    Fast, efficient, long-term customer

    I've been a loyal customer of Farfetch for a good while now, and I have to say, their service is always quick and reliable. I've been shopping there for over three years, and I've never had any issues with any of my orders. Their website is really easy to use, which makes it simple to browse through all the different products and make a purchase. Plus, the customer service team is always on the ball and super helpful whenever I've had any questions or problems. All in all, my time with Farfetch has been really positive, and I definitely plan on continuing to shop with them in the future.


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    Recent Tory Burch purchase

    My latest buy of a Tory Burch bag from Farfetch was a pretty good experience overall. I've shopped with Farfetch before and always been happy with what I've got. But this time, the bag didn't come with a dust bag, which it usually does. It was a bit annoying as the bag is light-coloured, so I had to use a dust bag from another bag. Despite that little hiccup, I think Farfetch has a great range of stuff and shopping is easy. Deliveries are quick too, usually turning up in 3-4 days, and the quality of what I've bought has always been good.


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    Trainers

    Awful experience and customer service. They do not believe the customer and have zero customer service skills. They sell their goods via boutiques who seem to have the final say on everything. They accused me of returning trainers that were worn. When I disputed this they were rude and unprofessional. DO NOT BUY FROM THEM!


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    High-quality sneakers

    I was really impressed with the service, but I think it would be better if they included taxes and duties in the pricing. It would also be great if they offered free delivery to compete with other international sellers.


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    Special item purchase

    Thank you so much to the folks at Farfetch for giving me such a great shopping experience, especially when it comes to finding those one-of-a-kind items that are hard to come by. Whenever I order online, I always have good vibes because everything turns out just right - from the amazing quality of the products to the effort they put into packaging and delivering on time. The customer service they offer is top-notch too, it really does make me feel like a valued customer. So, shoutout to the Farfetch team for always going above and beyond with their service!


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    Tory Burch Perry Tote Bag

    I bagged a super cool deal on this bag for just 350€, down from 495€ - what a bargain! It arrived beautifully packed and super quick all the way from the Netherlands to Germany. I ended up ordering it twice by mistake because my phone was being a pain, but cancelling was a breeze and I got refunded swiftly with PayPal. This is now my second Tory Burch bag from Farfetch and I absolutely love them! Looking forward to seeing how the return process goes, but everything so far has been fantastic - from the packaging to the speedy delivery. Thanks a lot!


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    Card payment issue, refund, successful reorder

    I had a little problem with my card payment on Farfetch, where the Merchant accidentally blocked my funds. However, I have to say the customer service team dealt with my issue really well through email. They sorted out the refund quickly, within a week, and I could place another order without any trouble. The item I got was packed nicely and arrived in perfect condition, showing they take good care in packaging and shipping. Overall, it was a good experience with excellent customer service, and I am very happy with my shopping on Farfetch.


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    Graduation gift

    The range of choices on the website is really great, and the option to pay in installments is a big bonus, especially at this time of year when finding the ideal gift is essential. I really like how easy it is to use the website and the variety of items available. However, I do feel that the packaging could be more elegant and luxurious to complement the high-quality products being bought. At the moment, it seems a little plain and I think it could be upgraded to make the unwrapping experience even better for customers.


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    Signature required FedEx delivery inconvenience

    I had a bit of bother with my recent order from Farfetch as they insisted on a FedEx signature upon delivery, which was a bit frustrating. I'm a loyal platinum status member and I was disappointed I couldn't choose whether I wanted this service or not. Each package arrived on different days, meaning I had to change my plans to be at home to sign for them. This inconvenience has made me think twice about ordering from Farfetch in the future.


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    I bought stuff

    I got this awesome stuff from Farfetch, you know, and it was really cool. I don't get how I can still buy clothes from them even though I bought their shares and now they're worth nothing. What's going on there?


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    Bought shoes, had to return and get a smaller size

    Wow, my time at Farfetch was brilliant! I bought these amazing shoes, but they ended up being too big for me. So, I sent them back and exchanged them for a smaller size. I got my refund really quickly, it was super easy. The only downside was that the delivery charges were a bit pricey and I didn't get a refund on those. But hey, the delivery was really speedy so I suppose it's not too bad. Now, I'm strutting around town in my new shoes, they fit perfectly!


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    Shoes purchase

    I recently bought a pair of shoes from Farfetch and I have to say I'm really happy with how it all went. The size was spot on and everything went smoothly and quickly. Even though they're based in Qatar, I got my order in just 4 days. Big thanks to Farfetch for such a great shopping experience!


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    Awesome clothes

    I absolutely adore this shop! I always come here to buy my clothes and it's just fantastic every time. They have such great stuff and the prices are so good. Ordering and receiving my items is a breeze as well. My last order arrived really quickly too! I'm really looking forward to purchasing more soon!


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    International return policy

    I had a bit of a nightmare dealing with Farfetch's return policy. Apparently, you have to send the item back within 14 days of them sending it out, which seems really tight to me. When I tried to return my item, they couldn't come to collect it, so I had no way of getting it back to them in time. It's really frustrating, to be honest - it's like they don't care about their customers at all.


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    New Balance trainers from Stadium Goods

    I've just had my first experience with Farfetch and I have to say, I was really impressed! I ordered a pair of New Balance trainers from Stadium Goods in the U.S.A and they arrived in just four days, which was sooner than I had expected. The quality of the trainers was top-notch and I managed to save quite a bit by purchasing them from the U.S. site instead of the UK one. Farfetch's customer service was superb throughout the whole process.


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    Multiple orders placed, on-time delivery, slow refunds, slow customer support

    I've bought things from this company lots of times and they always deliver my orders on time. When I send stuff back for a refund, they do it like they said they would but it can take a while. The customer service is there to help but it can take them a while to get back to you too.


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    Delivery issue resolution

    I had a bit of trouble with getting my package delivered as it ended up being sent back to the sender. Luckily, Luca from customer service was a star and helped me out a lot. He was really friendly, patient, and super quick at sorting everything out. He assured me that I'd be getting a refund, which put my mind at ease.


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