Glossier Reviews
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Lip balms, Boy Brow, Brow Pen, Elastic Concealer, You perfume, Cloud blush, Oil dew
I recently bought a few things from this brand and I have to say I'm really impressed. The samples they give out with each order have tempted me into buying the full-sized products. The delivery was quick, although I did notice they use a lot of plastic in their packaging, which they could definitely improve on. I started off with three flavoured lip balms that I find myself wearing all the time. The Boy Brow works like magic and the brow pen has a really fine tip, which makes applying it super easy. The elastic concealer doesn't sink into fine lines, which is a big plus. The You perfume is different to any others I've tried, with a bit of a peppery smell and subtle flowery hints that somehow feel familiar and addictive. Now, I'm thinking about getting the cloud blush and oil dew after trying out the free samples I got - shows how good their products are. If I had to criticise anything, it would be that the free samples are too tempting and make me want to buy even more products!
First-time purchase, delivery to Europe
I just have to say how fantastic this brand is, from their products down to their customer service. Honestly, I wish I could give them more than 10 stars because they really do deserve it. Heather, Jamie, and Christine were all so helpful and kept me in the loop throughout my shopping experience. Christine really went above and beyond to quickly sort out my query, and I couldn't be happier with how it all turned out. If only every company could provide such amazing service, the world would be a much better place. I was so excited to finally be able to place an order with them, especially now that they deliver to Europe, and the whole experience completely surpassed my expectations. Thank you so much, Glossier team, for your outstanding service.
Stretch fluid foundation purchase
I recently bought the stretch fluid foundation from your London store after having a patch test. Unfortunately, the shade didn't quite work for me when I tried it at home. I got in touch with your team via email, and I have to say, they were really quick to respond and sort out my problem. After looking at my selfies, they suggested a better shade and offered to send it to me with no extra charge. I really appreciate the excellent customer service provided by Glossier - it's clear they genuinely care about making sure their customers are happy with their purchases. Even though the first shade didn't match, I have faith that the Glossier team will help me find the perfect foundation shade for me.
Skin tint, concealer, lip balms
I've been a big fan of this brand for quite some time now, and I have to say, you really can't go wrong with their products. I first bought the skin tint and concealer, and they have become my go-to makeup essentials. The skin tint blends really well with my skin tone, giving a natural and glowing finish. The concealer is fantastic at hiding any imperfections, leaving my skin looking flawless. Recently, I thought I'd try their lip balms, and I have to say, the mango scent is just lovely! It's like having a little piece of tropical paradise with me wherever I go. Overall, I can't fault Glossier's products at all.
Skincare products
I bought some skincare bits from this place not long ago and I have to say, I was a bit miffed with how long it took for them to arrive. I get that things can get held up sometimes, but waiting nearly double the estimated time is a bit of a pain, especially when the goods are supposed to be coming from somewhere in the UK. They advertised a delivery window of 3-5 working days, but I ended up twiddling my thumbs for a whole 9 days.
Purchase - Beauty products
I bought some beauty products from this company recently and I must say, I was really impressed with the customer service I got. My order came quickly in the UK, but unfortunately one item wasn't the right colour. I decided to send an email to ask about exchanging it. To my surprise, within just 12 hours, I got a reply saying they would send me a replacement right away. I was amazed at how quickly they sorted out my problem and I liked that they understood that buying beauty products online can be tricky sometimes. All in all, I'm really happy with the customer service I got from this company.
Quality lipgloss
I bought a lip gloss last month it was very bad. It smelt offensive. I managed to apply it to my lip it was like water. I was so annoyed. I asked for a refund and was told it was impossible. I threw away the lipgloss and decided to buy another one from Glossier. I didn't want to purchase it at first but when I read reviews about the quality of products sold in the store. I decided to give it a try. I got my orders. I applied it and it was very thick. Nice scent and glossy. It made my dry lip hydrated and made me look sexy. The lip gloss does not dry off easily but can last for a longer period.
Solid perfume refill
I bought a solid perfume refill from this brand not long ago, but to my disappointment, it didn't have any smell like the ones I bought before. So, I decided to drop them an email with my order details and the perfume barcode to let them know. Surprisingly, within just two hours, I got a reply from their customer service team offering to send me a new one as a replacement, free of charge. Their quick and efficient response really impressed me, and it's obvious that they have a hard-working team who truly values their customers.
After Balm, great customer service
I have to say, I have a bit of a mixed opinion about the products, but actually, in the end, I'm quite happy with what I bought. The customer service at this company is really impressive, top-notch, you could say. Every time I've had a problem, the support team has been quick to help out and sort things out efficiently. They really listened to my concerns. I definitely suggest giving the After Balm a go – it's made a big difference to my skin.
mascara, skincare, customer service
Glossier's customer service team is absolutely amazing, I mean, especially Brittney, who really saved the day for me! Their emails are always so friendly and useful. And let's not even start talking about their products - the mascara is just incredible and their skincare range is truly top-notch. Big shoutout to the marketing team as well, they definitely know their stuff! Glossier, you guys are absolutely brilliant!
Makeup purchase
I ordered some makeup from this place and it never even made it out of America! It got held up at customs and sent back. The customer service was terrible, I couldn't even get a response to my emails or messages on Instagram and TikTok. I wouldn't suggest this to anyone who isn't based in America! Hopefully, I'll at least get a refund because I don't think my order will ever arrive.
Cult perfumes
I bought a couple of perfumes from this brand on 16/10/23, but I was really let down by how long it took for my order to be shipped. Even though I got the tracking details the day after buying, when I checked with the courier a week later, they hadn't even received the package yet. I reached out to Glossier's customer service team, but all I got were vague answers about delays and promises of updated tracking information, which never actually materialised. It was really annoying to find out that the size of perfume I wanted was out of stock. Finally, after a whole month, my package was sent on 15/11/23 according to my Shop app.
Skincare products
I am really disappointed with the service from this company. The customer service was so rude and not helpful at all. They didn't even send me everything I ordered and then wouldn't fix it by sending the missing item. Instead, they just offered me a tiny $5 coupon for next time, but I don't even want to use it. It took ages for my order to get to me, a whole 2 weeks. Overall, it was a terrible experience and I definitely won't be buying anything from them again.
Mystery purchase
I placed an order but never got any tracking or confirmation email. When I tried to contact customer service, they were nowhere to be found. They charged my card but I haven't received my order yet.
US order, delayed shipment, unexpected import duties
Although Glossier promised fast shipping, my order actually took ages to come out of the US. On top of that, I was a bit shocked when DHL got in touch asking for import duties payment even though Glossier said those costs were already covered in the prices. It's all a bit confusing and annoying to be honest. I'd suggest being careful about ordering, especially if you're not in the US. Plus, the fact that customer service hasn't even replied to help sort this out just makes it all more frustrating.
Bulk of boy brow
I ordered boy brow and I really can't do without it. UPS shipping has been so unreliable lately, I think I'll stop shopping with them altogether. I wish Glossier products were available in Sephora Denmark, that would make things so much easier.
'You' perfume
I just bought the 'You' perfume, and I have to admit, I was a bit let down by it. The smell didn't seem as strong as before, and it didn't stick around for as long as my old bottle did. I've always liked how simple and classy the packaging is, but it looks like they might have changed the recipe. I can't help but feel a bit disappointed by this alteration.
Make-up products
I recently bought some makeup products from the website. They have a really impressive range of products, and I managed to find exactly what I needed. The checkout process was straightforward, and I got a confirmation email not long after I placed my order. However, I'm a bit bummed about how slow the delivery is. It's been two weeks now, and I haven't had any updates on where my package is. I reached out to customer service, and they told me my order hasn't even been sent out yet. It's really annoying as a customer to experience this lack of communication and the delay in getting my order on time.
Balm dotcom purchase, secure packaging
I recently bought the Balm dotcom in fig scent and was pleased to see how well it was packaged. It even survived a trip through the washing machine - impressive! I've been a fan of Glossier for three years now and I still love their products. The new Balm dotcom formula is great but I really miss the swiss miss and cookie flavours - bring them back!
Review with most votes
Quality lipgloss
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