HBX Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely. Read more
Reviews (24)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Online shopping experience at HBX was satisfactory
I recently bought something from this online shop and honestly, it was a pretty good experience. The website was easy to use, so it was simple for me to find what I wanted. They had a really impressive range of products and I managed to get exactly what I was after. Ordering was a piece of cake and I liked that they had different ways to pay. The customer service team were spot on, they sorted out any questions or issues I had straight away. They were super helpful and made my shopping trip a breeze. The delivery was lightning fast, I got my stuff in no time at all. I'd definitely recommend this online store to others, based on how well it went for me.
MM6 Maison Margiela sweater purchase
I recently bought a MM6 Maison Margiela jumper from HBX and I have to say, I am super happy with my purchase. At first, I wasn't sure about buying from a seller in Hong Kong while I'm in the US, but I decided to take a risk and it was worth it. The price of the jumper was really good for such a high-quality piece. The shipping process was quick and easy to track, they even gave me a tracking number. I liked that there were no sneaky fees, which made the whole buying experience easy and stress-free. I wouldn't hesitate to recommend this website to anyone looking for similar products.
Maison Mihara Yasuhiro Baker Lows
This was my first time ordering from this website and I have to say, I was really pleased with the outcome. Despite hearing some not-so-great reviews, I took a risk and it paid off. I consulted a fashion influencer about the shoes I was eyeing up and they pointed me towards this site. When the shoes arrived, they were in pristine condition and exactly what I was hoping for. Even better, the delivery was quicker than I anticipated, arriving a day ahead of schedule. All in all, it was a fantastic experience and I wouldn't hesitate to suggest it to others for their shopping needs.
Loewe top that fitted perfectly
I needed a top from the Loewe brand. I checked through HBX websites to see what they've got and I found the top I was searching for. I ordered it and got my orders within a few days. The product was of great quality, had an excellent design, and comfortable texture. However, the top was a bit bigger than my actual size. I called the company hotline and returned the goods and got a replacement. This time it was well fitted. It looked good on me with quality sneakers and jeans. A five-star in terms of quality, customer service, and delivery.
Ambush denim jacket
I'm a regular customer at HBX and I have had some good and bad experiences with their customer service. When I bought things in Hong Kong, everything was easy and problem-free. However, my most recent order for a denim jacket in London was a let-down. It was a struggle to find their contact details, they don't offer free returns, and getting a refund took ages. It's left me feeling disappointed. It seems like HBX isn't up to scratch when it comes to looking after their customers, especially when you compare them to other online shops. If you like having the choice of easy returns, you might want to think twice before using them.
Lunar New Year sale items
I had such a brilliant time shopping online during the Lunar New Year sale. The delivery came super quick, and the customer service rep was really helpful with all my questions. But the real highlight was the amazing deal I found on the sale items! The discounts were top-notch, and I couldn't help but add more things to my basket than I first intended. The checkout was a breeze, and my order arrived in perfect condition. Overall, I was chuffed to bits with my purchase and the whole shopping experience.
Customer service experience
I've been shopping at HBX for quite some time now, and the main reason I keep going back is because of their amazing customer service. The staff, especially Rachel, always go out of their way to help and make sure I have a great shopping experience. I love how they give me personal attention and pay attention to every little detail. It's clear that they really care about their customers and want to make sure we're happy. This level of service is why I always choose to shop at HBX.
Defective product
I bought something online the other day and it turned up broken, which is a real shame. I've tried contacting customer service about it, first by email a week ago, then a reminder 3 days later, and again today. I'm just trying to sort out a shipping label so I can send it back without having to pay. It's a bit disappointing that, despite the quick delivery, the customer service team hasn't been very responsive.
Small bag with carabiner clip
I picked up this little bag and it had a neat carabiner clip on it, but it broke as soon as I got it! I was gutted because I actually really liked the bag. But then I got in touch with the store and they were really understanding about it and sorted everything out straight away. I was over the moon with how they helped me. I would definitely shop here again!
Maison Miharas ordered on Wednesday, arrived on Friday
I had a really great experience with the service from that company. There weren't any hidden fees, and the Maison Miharas I ordered on Wednesday came super fast on Friday. The delivery process was so efficient, I was really happy with the whole thing.
Fake company, no response
I wouldn't bother buying from this company, to be honest. It's a complete scam! I ordered some stuff from them but it never arrived. And when I tried to get in touch with them, it was a total nightmare - they didn't even bother to respond. I'd recommend saving yourself the hassle and shopping somewhere else.
Big order arrived in poor condition
I ordered a bunch of stuff worth more than 2000 USD, but when it arrived, the items were all battered and the sizes were totally off - nothing fit properly. On top of that, I've been trying to return them for more than 3 weeks now. I've taken them to FedEx, emailed customer service countless times, but still no progress on my return. It's really disappointing and frustrating to see this lack of action and what seems like dishonesty.
Products are all faulty
Unfortunately, I have had a terrible experience with this website. I've received not just one, but three faulty products from them. The first purchase, a bag, had a strap that broke on the first day. The second item, a bag on clearance costing nearly $400, had a broken carabiner that wouldn't close. Lastly, the phone case I bought fell apart in less than a month. What's even worse is that they don't allow refunds or returns, so I'm stuck with these faulty items. It's unbelievable that they can sell defective products and not take any responsibility for them.
Return Policy Nightmare
The return process for this company is a complete nightmare. Customers have to pay for return shipping to Hong Kong, and even well-known couriers have difficulty delivering there, so customers end up having to ask for a collection instead. Sadly, the collection never actually takes place. The return form on the website might be okay, but the 'help' email address they give out either doesn't work or just gets ignored completely. The customer service team's support and advice is really poor and not helpful at all.
Return request ignored
I had a really disappointing experience with customer service recently. Even though I contacted them through social media and also followed up on negative reviews, I didn't get a single response to my emails about returning a product. It was really frustrating and it felt unprofessional of the HBX team to not communicate with me.
Cancelled Order (#2289148)
I recently had a bit of a situation with this online shop where I placed an order and then quickly changed my mind and decided to cancel it before it got processed. Sadly, trying to cancel it turned out to be harder than expected. When I sent them an email, their customer service seemed to be pretty unhelpful and slow at getting back to me. Not getting any response was really annoying, especially as I was in a bit of a hurry. I even tried to cancel the order through FedEx, but they said only the seller could cancel it. Even though I tried to get in touch with the shop directly, I couldn't seem to reach anyone for help. Despite my best efforts, I kept getting messages saying the package was on its way, but still no word from their customer service. All in all, it was just a bit disappointing and took up a lot of my time.
Incorrect Stone Island jacket received
I recently bought a Stone Island pocket hooded jacket online, but when it arrived, it was not what I ordered. The jacket I got was a different colour, style, and most importantly, it was not hooded like the one I wanted. Despite the fast delivery from Hong Kong, receiving the wrong item was a big letdown. I've tried to contact customer service through Twitter, online chat, email, and an online form, but have had no response. This lack of communication has pushed me to open a dispute with PayPal, as I'm not confident this will be sorted out properly. I've set a deadline for HBX to reply, if not, I'll have to take it further with a claim. Overall, I'm really disappointed with how this has all gone down and won't be shopping from this company again.
Purchased an item online
I had a bit of a bad time, to be honest. I had to pay quite a lot in taxes, which made shopping not really worth it in the end. Plus, the delivery from Hong Kong took ages - way too long! I reckon they should give people a heads up about these problems so they don't get caught out. And don't even get me started on the customer service - it took them two whole weeks just to answer one email! All in all, it was a pretty awful experience.
Defective bag purchase
I bought a faulty bag and when I tried to return it, I was really disappointed by the customer service team. They wouldn't accept the return just because I bought it on sale. On top of that, they told me I had to pay £170 for the return delivery, which was a lot. I ended up paying for taxes, duties, delivery, and return delivery for a faulty item and they wouldn't give me a refund. It was a complete waste of time and so frustrating. I suggest shopping somewhere else, maybe try Matches for a better experience.
Review with most votes
MM6 Maison Margiela sweater pu
Read on