Katie Loxton Reviews
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Weekend bag with initials
I recently got this lovely weekend bag from my Mum as a Christmas present, and I thought it would be perfect to use as my hospital bag for when my first baby arrives. However, my Mum accidentally put my maiden name initials on the bag instead of my married ones. She got in touch with customer service to explain the mix-up and see if they could help. The team responded quickly and politely, saying they would happily send me a new bag with the right initials at no extra cost. I was really touched by their understanding and eagerness to fix the mistake, especially since it wasn't really their fault. The customer service I received was truly impressive, and I'll definitely be buying from them again in the future.
happy experience shopping from Bee
I had a wedding event to attend in London and I guess I forgot to pack my jewellery when I was packing my effect for my trip. You can imagine how lost I felt when I realized my jewellery was not to be found. I had to go online immediately to search for beautiful, and affordable jewellery that could be delivered to me in time for my event. After going through all the options I got, I decide to shop from Katie Loxton. I ordered a set of jewelry and within a few days, they were delivered to me. It was exactly what I wanted. I will shop from Katie Loxton again because I am happy with their products. I recommend Katie Loxton to anyone looking to buy quality fashion and home accessories.
Amazing quality accessories
I recently bought some stuff from this brand and honestly, I was so impressed by the quality of the accessories. The packaging was spot on - it was so well done and ideal for giving as a gift, I couldn't have asked for anything better. Also, my order came way faster than I thought it would and it was presented so nicely. I really appreciated how each item was wrapped up in branded tissue paper, making sure nothing was harmed on its way to me. Even the size of the main box was perfect, just a little thing but it made a big impact.
Replacement handbag
I had to get in touch with customer service because my handbag had a problem, and I have to admit, I was really impressed by how well they handled it. I sent them photos of the issue and my receipt, and they quickly offered me an e-card as a solution. I didn't expect it, but my new handbag turned up today, less than a week after I first got in touch. I think it's great how efficient and responsive they were, it shows that they really care about their brand and making sure customers are happy.
Bag and personalised scarf gift
I wasn't too sure at first because of some bad reviews, but my order actually came a little bit late. Still, the bag and customised scarf I got were absolutely gorgeous! The way they were packaged was so lovely, it made for a perfect present for my mother-in-law. I'll definitely be ordering from here again, although next time I might place my order earlier to be on the safe side. All in all, I'm really happy with what I received.
Quality, timely delivery, recommend
I decided to give this place a try even though I had seen some bad reviews. To my surprise, the food was actually really good and it arrived on time. I would definitely suggest it to other people.
Lulu bag and diffuser
I made a bit of a mistake and sent the lulu bag & diffuser to the wrong address, but the customer service team sorted it out super quickly and efficiently. They were really great. The bag did have a couple of creases when it arrived, but it didn't take away from how it looked overall. The personalised tag was a lovely detail and looked really nice. The packaging was also really well done. I was really happy with both the service and the product. I would definitely recommend them!
Weekend bag purchase
I discovered this brand from a photographer and I have to say, I am absolutely delighted with my weekend bag! The design is really well-made, and the quality for the price is really impressive. I had seen reviews before buying it, but when I actually opened the box, I was really happy with how much you get for your money!
Sunglasses purchase
I bought a pair of sunglasses from this company not long ago, and the writing on the sides started to fade after just a few weeks. I got in touch with them about it, and they quickly sorted it out by giving me a full refund. I have to say, their customer service was fantastic and really quick to respond.
Personalised gifts, quick delivery
I placed my order on the 30th of May and got it delivered on the 1st of June. The gifts were spot on, just how I wanted them, personalised and the packaging was lovely. I'm really pleased with my order!
Travel bag with matching birthstone jewellery case
I am really annoyed with my recent order from this company. I can't believe how badly they messed up. I ordered a travel bag and matching jewellery case for my daughter, and they completely messed it up. They said it would arrive this week, but then suddenly I got a refund in my bank account without any explanation. Like, seriously? Turns out they sold more travel bags than they had, and they didn't even bother to let me know until I saw the refund. The only compensation I got was a measly £5 gift voucher. Can you believe it? <br><br> I thought this company was trustworthy, but I was so wrong. My trust in them is completely shattered. And to add insult to injury, when the package finally arrived, all I got was the tiny jewellery case in a huge gift bag. Why would they use such a big box for a small item? It's just a waste and shows a total lack of consideration. I am a very unhappy customer.
Backpack
I bought a backpack from this brand not too long ago and to be honest, I'm really let down by how it turned out. I had planned to take it with me on a trip to Barbados, but after just six months, it began falling apart. It's disappointing because I own other bags that have stayed strong for years without any problems. Even cheaper bags from different brands have held up better than this one. Overall, I wouldn't suggest this brand to anyone in search of a bag that lasts a long time and is dependable.
Weekend Bag purchase
I bought a Weekend Bag from this company as a Christmas present for my partner. However, when the package arrived, I was disappointed to find that it only had the personalised gift bag and not the actual bag. I contacted Customer Services about the problem, but they weren't very helpful and only offered me a refund. This meant I didn't have enough time to get a different gift, which was really disappointing.
6 bags, Christmas presents, disappointed in quality and size, material creased
I've just bought 6 bags on sale for Christmas gifts, but I wasn't too happy with them. They were smaller than they looked in the pictures on the website and the material was all wrinkled when I took them out of the package. I wouldn't suggest buying them, especially at full price.
Personalised bag order
My experience with ordering personalised bags from this store has been really bad. I was super excited to get two bags delivered the next day, but when the delivery arrived, all I got was a free gift bag and no sign of my order. I spoke to their customer service team online and they promised to send a new order for next day delivery. Well, the next day came and went, and my order is still stuck in "processing" with no bags in sight. It's been really frustrating and I'm definitely not sure if I want to order from this store again!
Recent online order
This was the second time I ordered from this company, and to be honest, it was another letdown. I placed my order online, the item was supposedly in stock, and they took my money straight away. But lo and behold, a week later I get an email saying sorry, the item is actually out of stock, and they chucked in a £5 voucher to fluff it up. The shoddy communication and stock-keeping is just not on. It's annoying to have my time wasted and my cash held up for no reason at all.
Personalized phone bag and purse
I recently bought a personalised phone bag and purse from this shop and I have to admit I am really disappointed with the quality. After only using them occasionally for about two years, both the bag and purse are falling apart, with the purse literally falling to pieces. I don't use bags and purses very heavily, so this quick decline is surprising and not acceptable. Moreover, I have given items from this shop to others as gifts and I now regret those purchases too because of the poor quality and lack of durability. In general, I wouldn't recommend buying from this shop because the items are overpriced and don't last very long.
Personalized Orla crossbody bag
I bought a custom Orla crossbody bag from this company not long ago. I decided to splash out a bit and paid extra to have my initials put on the front of the bag, just like they showed on their website. But when the bag finally arrived, the initials were mistakenly put on the carry strap instead of where I wanted them on the crossbody strap. This made the personal touch hardly visible, and it didn't have the impact I was expecting. The bag itself was decent, but I felt let down by the way the initials were done, especially after seeing them advertised differently.
Christmas gift order
I recently bought some Christmas gifts and it wasn't a great experience. I placed my order in plenty of time, about 2 weeks before Christmas, and got the confirmation email straight away. But then, over 4 days later, I got an email saying that one of the items I wanted was no longer in stock. It was really annoying because I'd already planned everything out and now I had to rush to find something else at the last minute. This messed up the delivery of the other gifts I ordered and messed up my holiday plans too. I used to think this company was good, but now I'm just disappointed.
Review with most votes
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