Living and Home32 reviews
This score is based on 32 genuine reviews submitted via BritainReviews since 2024.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Passed between two companies over a missing mirror
That £5.50 was the point where this stopped feeling like a normal delivery delay and started feeling like I was being passed around. I ordered a mirror through Debenhams, with Living and Home shown as the seller and delivery partner. At first I thought, fair enough, parcels get delayed sometimes. I waited 12 days before chasing it, only to be told that it had apparently never been sent out at all.
The refund was the only sensible ending
By the time the latest email arrived, I had already spent far too long looking at a sofa that was taking up most of our flat without actually being usable. That was the point where I knew I would only be satisfied if this ended with a proper refund, rather than another suggestion that we somehow make do with it. We bought it because we needed a sofa for the flat, not a large collection of separate parts, damaged legs and missing cushions sitting in the living room. It should have been a fairly ordinary purchase. Instead, it became weeks of emails through BrandAlley, because there apparently isn’t a straightforward way to contact Living & Home directly. The sofa delivered was not even the colour we ordered. Oddly, that was the least important problem. We could have lived with the colour, honestly. It was not what we had picked, but it was fine enough. The bigger issue was that two legs were broken, and the back seat pads and cushions were missing altogether. So we had half a sofa, really. We threw away the packaging because we live in a flat and there was simply nowhere to keep enormous cardboard boxes. Also, at that stage, we assumed the company would apologise, send the missing items and replace the broken legs. It seemed like a simple enough fix. That assumption did not last long. The first response made it sound as though collection would be inconvenient for them, and we were asked whether we would accept £20 instead. For an incomplete sofa with broken legs. That was quite a strange offer. After that, they said they would resend the missing parts, but repeatedly asked us to identify things we had already clearly explained were not in the boxes. We sent photographs of all the parts we had received, photos of the damaged legs, and the instruction sheet with the items marked off. It could not have been much clearer. Still, every new message seemed to send us back to the beginning. There would be a reply at an odd hour, then another wait of one or two days, followed by a request for information already supplied. It felt less like trying to resolve a fault and more like being slowly worn down. Eventually, the position seemed to be that they would not collect the faulty sofa unless it was in its original packaging. I had explained from the first contact that we no longer had it. Again, it is a flat, not a warehouse. We cannot store sofa-sized boxes just in case something arrives incomplete. We were then asked if we had changed our minds and wanted to keep it. No, obviously not. We only wanted the order completed at first, but after all the back and forth, a return was the reasonable option. Finding boxes large enough for a sofa is not something most people can just do on a Tuesday afternoon, and their courier apparently would refuse collection without them. They would not provide replacement packaging either. The frustrating part was that none of this should have needed a public review. The item was faulty and incomplete from delivery, and the evidence had been sent several times. Following their response to the review, I was told a refund would be arranged and that I could dispose of the item through the local recycling centre. That was the first moment I felt any real relief. It is not exactly a happy ending, but at least it was a clear answer after weeks of confusion. I will wait until the refund is actually confirmed before calling it resolved. Hopefully this was an unusual case, but based on this experience, I would be very cautious about ordering anything large or difficult to return from them.
Power Recliner Single Sofa with Massage and Heat Function
Bought a £350 reclining armchair from this company via the Debenhams website.
When I unboxed it and read the manual, I discovered that the manual states that the back of the armchair has to be removed in order for the chair to safely recline. This essentially defeats the point of having a powered recliner and takes away all the convenience the product supposedly offers. It says nothing about this on the listing for the item. It was also damaged in a handful of places.
Fast forward to the returns process. Initially they told me I would have to pay the return postage and they would refund it. If any company ever tells you this when returning a damaged, faulty or incorrectly described product, check the consumer rights act. It's essentially not your responsibility.
It took nearly a week to get a proper response from customer services. They continually missed their own deadlines for replying to me.
What's worse is it was delivered by DX. A really reputable and decent delivery company. Living and Home elected to hire XDP to collect the item from me. XDP have a trustpilot score of 2.3. I can only imagine this was done to save money on the return. Surprisingly, XDP did not turn up to collect the item.
So now I have a massive bulky box of broken sofa stuck in my house and I'm waiting to see what Living and Home do about it.Birthday chairs, bit of a saga
I unwrapped these chairs like a kid on their birthday — only to find one looking like it had a rough night. The fabric feels a bit scratchy, the padding’s thin, and one leg wobbles if you lean back; worst of all a nail was sticking out and I caught my finger on it. Three of them are fine for everyday use, light and practical, but the fourth was unusable. Tried to send a short video as proof and they wouldn’t accept it, so they refused a replacement — felt a bit accused, like they thought I was making it up. Replies come at odd hours, probably not UK-based, which didn’t help. I’ve had better luck with other shops, honestly. They’ve even asked me to pay returns as if I “don’t like” it. I’m keeping the three that work, reporting it and feeling annoyed but also a bit resigned.
Hole-in-the-wall moment
I was standing with a hole in my wall and a dead fire unit next to me. It felt like everyone had vanished. I chased them for weeks. A collection finally happened, after I opened a dispute and kept pushing. I wasn’t expecting much. Then the replacement arrived. The courier knocked. The box looked fine and the new unit actually worked straight away. That was the moment I relaxed. Not because the whole process was smooth — far from it — but because the problem was finally fixed. Keep all emails and photos. Be persistent. If you hate hassle, this might not be for you. If you can cope with a fight and want the product in the end, it can work out. I’m sceptical still. But on that delivery day, satisfaction won out.
Quietly impressed by the lights
keep your order ref and be persistent with customer support, that helped. All in all, a nervy start but a happy finish. Would recommend if you’re prepared to chase support a bit; worth it for the look and value.
Not what I expected
everything looks fine until you try to use the little features. Trying to get it back was a proper hassle. I got a blunt email from someone called Kerry with a long list of things I had to do, a lot of which felt unnecessary, and it all read quite curt over email. Collection took ages — I asked at the end of July and it wasn’t picked up until mid‑August — and then I was left waiting for the refund. I chased and got another message from Sandy saying they’d processed it on the 19th and I should allow a couple of weeks. Fine, I can wait, but the whole back‑and‑forth and the slow replies left a sour taste. I’ve had smoother returns with other shops, so this felt unexpectedly slow and a bit unhelpful. Bit disappointed, but the parasol itself wasn’t terrible apart from the dead lights.
Not great at first, but glad it didn't get worse
overall I’m relieved it didn’t turn into a total disaster, though the start was awful. A chair arrived in a pretty bad state. It looked used, dusty and it wasn’t wrapped properly. I asked for a collection and refund straight away. They wanted photos, which I sent. After that it got awkward. I was given a contact number that didn’t work and an alternative to take the heavy chair to a warehouse. That would have meant booking a van or a carrier at extra cost — more than the item was worth. It felt like I was being asked to do their returns for them. I’ve had smoother returns with other retailers, where they collected without faff. Still, customer support did come back to me eventually and offered a pickup window, which I appreciate. I’m grateful something was arranged in the end, even if it took time and annoyed me. In future I’d expect better packaging and a proper returns process. For anyone buying bulky items from them: check the return terms and be ready to push if things go wrong. Small wins at the end, but not the experience I would have hoped for.
Not worth the money
not a great buy. I put this semi-flush ceiling light in the lounge about a year and four months ago. At first it looked fine — clean, modern, fit the room. I assumed it would last longer. It stopped working after sixteen months. Just went dark. I tried the usual checks. Bulbs OK, fuse OK, wiring seems fine. Then I contacted the seller and the store it was sold through. Both washed their hands of it. Short warranty, no meaningful help. I pressed for a repair or a refund. Nothing useful came of it. The whole exchange was flat and bureaucratic. That annoyed me, because you expect at least a bit of aftercare for something that cost around seventy-five quid. Saying it bluntly: the product didn’t last and the support was poor. I’m left buying a replacement and feeling a bit miffed about the wasted money. If you need a light that will be supported if it fails, look elsewhere. If you’re prepared to risk replacing it in a couple of years, that’s your call, but I wouldn’t buy this brand again.
Finally sorted — nicer than I dared hope
I was half expecting a saga, honestly. Needed a decent shed because we’d just moved and my back’s been rubbish lately, so tripping over tools in the hallway was not an option. I’d had nightmares about missing bits and endless calls — long story short, that’s almost what happened, but it ended up okay and then some. At first I opened the pallet and one box was missing, which made my stomach drop. I tried to put up what I could and then realised all the fixings were in that absent box — classic. Spent a while on the phone, a bit of back-and-forth, and I’ll admit I wasn’t calm. But the turning point came when a supervisor actually rang me back the next day (not the usual 48-72 wait they’d said) and apologised properly, arranged an expedited delivery and checked the courier route — that call was the moment I relaxed and thought, right, they’re taking this seriously.
Wall-mounted electric fireplace
The wall-mounted electric fireplace I bought is absolutely gorgeous and really catches the eye - everyone who sees it loves it. Putting it up on the wall was a piece of cake, and I can't get over how good the heat it gives off is. The way the flames flicker is so lovely, it makes the room feel really warm and cosy. I'd definitely suggest this to anyone wanting to make their home both warmer and more stylish.
Parasols purchase
I'd heard a few bad things about this place, but let me tell you, my experience wasn't bad at all. I ordered some parasols, but only got 3 out of 4 packages. I was a bit concerned and ready to complain, but DX, the carrier, told me that one of the items was damaged in transit. Living and Home sent a replacement quickly within a week. Now, I just hope that setting up these parasols will be as easy as their delivery service.
Damaged Light Delivery
I bought a light from this company not long ago, and I was really disappointed when it turned up damaged. I sent off several emails straightaway, including some photos of the damage, but I haven't heard anything back from them yet. I'm feeling pretty upset about the lack of customer service, especially since this was my first time buying from them.
Home accessories
I just wanted to say that I was really impressed with how fast and easy it was to order and get my stuff delivered from this place. The things I got were top-notch and the prices were better than elsewhere. But the one thing that bugged me was not knowing when my delivery was coming - I only found out when the delivery guy turned up at my door. A heads up would've been appreciated! But all in all, I was pretty happy with what I bought and the service I got from here.
Furniture set
I recently bought a furniture set from Living and Home, but some parts were missing when it arrived. When I got in touch with customer service about it, they were really helpful and made sure the missing parts were sent out quickly. I was really impressed by how efficiently they sorted out the problem. Thanks, Living and Home, for your top-notch customer service.
Parcel box arrived intact
The delivery person knocked on the glass door and it made me worry about the possibility of damage.
Garden shed
The guide on how to build the shed was so complicated, it felt like trying to solve a puzzle without any clues. I spent ages trying to figure out the confusing pictures and badly explained steps. In the end, I had to admit defeat and get a professional to complete the job for me. It was definitely not worth all the trouble.
Quick and efficient delivery of dining table and chairs
Ordering my dining table and chairs was so straightforward and hassle-free. The website was really easy to use, and I got updates every step of the way. The customer service team was great and replied to my questions quickly. The furniture is even better than I expected, and I'm over the moon with my purchase!
Metal shed purchase
I bought a metal shed from this place and I was really disappointed with it! The delivery was alright, but the shed itself was so weak and not what I expected. It was a pain to put together and I wouldn't purchase it again, especially not at full price. It was definitely not worth the money!
Electric fire purchase
When I first got the electric fire from your shop, I thought it was great and I was really happy with how fast it got to me. But then, I found out that the remote control wasn't working properly. So, I got in touch with your customer service team for help. Sadly, they weren't very helpful. They asked me to send a video of the faulty remote and explain what was wrong before they would even think about sending me a new one. I mean, seriously? Not everyone is good with technology, so it's not fair to make customers go through all that just to fix a problem that's on your end. I definitely won't be shopping with you again.
About Living and Home
Discover Home, Garden, and Office Products at Living and Home
Living and Home is a brand that focuses on providing a vast range of high-quality products for homes, gardens, and offices at affordable prices. Their priority is to provide customers with exceptional customer services, making them feel valued and appreciated.
Find Out More About Living and Home
Exclusivity
Compared to its competitors, Living and Home takes pride in offering unique products. Their extensive product range features modern designs and styles, made to ensure that their customers find the perfect fit for their home, garden, or office.
Overview of Living and Home
Living and Home is an online store where customers can find every household item. They have an extensive range of items, including furniture, bedding, lighting, storage, and cleaning supplies. Customers can also shop for stylish garden furniture, barbeques, and outdoor entertaining accessories. In addition, Living and Home has an array of office equipment, including furniture, stationery, and desk accessories.
Return Policy
If customers are dissatisfied with any product purchased from Living and Home, they offer a hassle-free return policy. Customers can contact the customer service team to initiate the return process within 14 days from the date of purchase. Once the team approves the return request, they will guide customers through the rest of the return process.
Customer Service
Customers can reach out to the Living and Home customer service team through various channels, including email and phone calls. The team is always available to answer queries, offer assistance, and provide guidance.
Importance of Customer Ratings and Feedback
At Living and Home, all feedback is valued and appreciated. Customer ratings and feedback help the brand improve and make necessary changes to offer better products and services. They are consistently committed to providing excellent customer service, and customer feedback helps Living and Home ensure that they are achieving this goal.
Sharing Positive Feedback
If customers are happy with the products and services offered, Living and Home encourages them to share their feedback on their website to help other customers learn more about the brand's quality and reliability. Customers can also share their positive experience by posting reviews on varioUS-Reviews sites.
Sharing Negative Feedback
If customers encounter any issues with any product bought from Living and Home or think that the brand's service did not meet their expectations, they must share their feedback. This feedback helps the brand improve and make necessary changes. Customers can directly contact the customer service team to voice complaints, and their grievances will be addressed promptly.
Feedback Summary
Customer feedback is appreciated and used to ensure that Living and Home is continuously improving and delivering the best possible results. Customers who have had a positive experience with the brand are encouraged to share feedback, while those with negative feedback are requested to share their feedback to make the brand's customer service even better.
Share Your Experience and Help Other Customers
By sharing their experiences with Living and Home, customers can help other customers understand what to expect from the brand's products and services. This feedback also helps the brand understand its customers' needs and improves its quality and services.
Details
Contact Information
22 Kay Street
M11 2DU Manchester
United Kingdom
📧 enquiries@livingandhome.co.uk
Categories Living and Home
Online shopping | Homeware Reviews & Experiences
Page Statistics
Last update: September 2026
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Review with most votes
Shed purchase
I bought a shed from this store recently and I have to say, I was really impressed with the whole experience. Ordering it was easy and didn't cause any problems. The websit... Read onBy: Green