Magnitone Reviews
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Sonic makeup brush gift
I got given the blend up sonic makeup brush from my son as a Christmas present. But when I opened it up, I was gutted to see that it was broken straight out of the box. It was really annoying as I was excited to try it out. So, I decided to get in touch with the company on their website to explain what happened. To my surprise, I got a quick notification and then a personal response within a day or two, even though it was busy over Christmas. They asked for more details, and once I gave them, they said they'd send me a replacement without any extra charge. I was really impressed with how fast and well they sorted out my issue, turning a bad situation into a good one. Even though the first product didn't work, the amazing customer service I got would definitely make me think about buying from them again in the future.
Barefaced 2 electric facial cleansing brush
I was given the Barefaced 2 electric facial cleansing brush as a gift, and initially, it did a brilliant job. The first charge lasted a good while and it cleaned my face really well. However, after the second charge, it started playing up by turning on and off by itself. Eventually, it completely stopped charging. I looked online and found out that many others have had the same issue with this product. It's such a shame that a product with so much promise could have such a big problem. I didn't keep the receipt so I couldn't exchange or return it, ended up having to dispose of it properly. Now I have six unused brush heads that I can't do anything with. All in all, it was a disappointing experience with the Barefaced 2.
exciting experience shopping from Fiona
I used to suffer from a lot of acne, blackheads, and breakouts on my face and my skin looked pale and malnourished. I have tried several skincare and beauty products yet I was not impressed with the result. Gradually, I was losing my self-confidence and self-esteem. my finance was badly affected too. I became emotionally and psychologically drained. A friend recommended I use Magnitone London products. I then ordered their cleanser and toner and within a few weeks, I was stunned by the great improvement I noticed. My face became smooth, and my skin soft and clear. the glow was on another level. I recommend Magnitone for anyone who has lost confidence in their skin. I will always shop for their skincare products.
New device registration issue
I was trying to register my new device on the website, when I ran into a problem. I filled out the online form and got a quick reply from Rebecca, the customer service rep. She figured out the issue fast and we sorted it out through a few emails. It turns out, I needed to put in the purchase date in American format. Rebecca was really helpful, she guided me through it all. I was impressed by how well she explained everything, and she even replied on a Sunday. Big thanks, Rebecca!
New product troubleshooting
I had a bit of trouble with something I recently bought, so I contacted customer services for help. A lady called Rebecca got back to me quickly and gave me some tips to try and fix it. I gave it a go but it didn't work, so Rebecca sorted out a replacement for me. It arrived super fast, just 2 days later. Good customer service is important when you're having problems with a product, and Rebecca really went above and beyond to help me out.
The xoxo micro sonic soft touch silicone cleansing brush
I got in touch with customer service because the product I bought stopped working after just two months. They were quick to reply and sent me a replacement without any trouble at all. I was already pleased with the product itself as it does a great job of cleaning my face, but the outstanding customer service made me even happier.
Magnitone SuperHydrate Facial Steamer
I bought a Magnitone SuperHydrate Facial Steamer not long ago and was a bit disappointed when it didn't arrive in time for my daughter's Christmas gift. I checked with Royal Mail and found out they had tried to deliver it but didn't leave a card. However, I was happy to finally get my order along with some extra goodies to make up for the mix-up. My daughter is thrilled with the steamer, and I'm grateful for their quick response in sorting out the issue.
Gift set purchase, faulty charging
I bought a gift set from this shop the other day, but the charger wasn't working properly. It was meant to beep every 20 seconds, but it didn't. I contacted customer service and was pleasantly surprised by how fast they got back to me. They asked for more details and then, in just a few days, they sent me a new charger without even needing the old one back. Their customer service was fantastic, they really made it easy for me to complain!
Face washing device
The face washing device from this company is just amazing. It's completely changed my skincare routine and has made my skin so soft and smooth. I reached out with a question and got a quick and helpful answer, which really made me love the product even more. It's so simple to use and the results are fantastic. I'd definitely suggest this product to anyone wanting to upgrade their skincare routine.
Ultrasonic brushes, better finish
I really love these ultrasonic brushes! They are honestly amazing. I was a bit unsure at first, thinking it was all just hype, but I was totally mistaken. The micro movements actually make a noticeable difference in how my makeup looks. It's like having a professional makeup artist work their magic on my face every time I use them.
Electric beauty device faulty under warranty
I had a bit of bother with an electric beauty gadget I bought recently, as it started acting up while still under warranty. The customer service lot were really helpful and sorted it out in no time, giving me a replacement with no fuss. I was well chuffed with how fast they responded and how keen they were to put things right.
Face cleaning device purchase
I bought a face cleaning gadget not long ago, but had a bit of a rough time with the customer service. When the product arrived, I noticed it wasn't working as it should and I tried contacting the helpdesk through email a few times to sort it out. Unfortunately, I didn't hear back from them at all, which left me feeling pretty annoyed and let down by their lack of support. This is even more frustrating because the product was quite pricey, making the whole experience even more disappointing. It's disheartening to see a company keen to take your money but not so keen on offering good customer service.
Magnifying and lighted mirror
I bought this magnifying mirror with a light from this company, and I was happy with it at first. But after only three months, the light on the mirror started to dim a lot, which made it hard to use properly. I tried to get in touch with the company for help, but sadly, I didn't hear back from them. It was quite disappointing to see the product's quality drop so quickly and to not get any help when trying to sort it out.
Quick help with everything
We received really helpful assistance from Priyanka, who quickly sorted out all of our problems. The customer service was excellent and we are extremely pleased with the service we got. Definitely deserving of a 5-star rating!
Facial cleansing device purchase
I recently bought a facial cleansing device twice. The first time I got it from a shop, but even after charging for a whole day, it wouldn't turn on. Despite the green lights showing it was charging, it just wouldn't work once I unplugged it. So, I returned it and got it again online. After charging for a long time, the device finally turned on. I followed the instructions for two weeks and saw good results. But then on the 15th day, it stopped working again. I left it charging for over 24 hours, but nothing changed. So, I decided to return it to the online store. I also emailed customer service twice, but didn't get any replies. Even though the device was helpful at first, it failing to turn on repeatedly has left me feeling let down.
Electric facial cleansing brush
I purchased an electric facial cleansing brush and honestly, it has been a game-changer! My skin feels so much cleaner and smoother now. I would say it was definitely worth the investment.
Magnitone Liftoff purchase
I bought a Magnitone Liftoff last year and I was really happy with it at first. But, I've noticed recently that it's making a weird humming noise when it's charging. I got a bit worried about safety, so I decided to email customer service. Unfortunately, I haven't heard back from them yet. This lack of support after buying has got me thinking about whether I should stick with this brand or switch to something else for the sake of my health and safety.
Painful treatment
The treatment I had was so painful. My muscles were all over the place, even my shoulders were twitching. I couldn't help but think, is this much pain usual or is something not right? It got me questioning whether I should carry on with the treatment or look for something less ouchy. Honestly, I was pretty let down by the whole thing.
Faulty charger
I sent a message about my charger being dodgy and melting my facial cleanser. It smelled terrible and was really dangerous! But they still haven't got back to me. It's just not cool.
Review with most votes
New device registration issue
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