Spotlight: What are our customers saying?
Wood was all split. Nails hanging out of wood poor quality it shud of been 5x5 no way wasted 399.99 grandaugjter was very disappointed as it was for her 8th birthdayRead on
Very poor customer service. Table arrived in a box with information about garden chairs on it. I tried to return it but tried to charge me £50 delivery (table was £80). Later, I complained and they...Read on
It is a really bad experience, I think if they couldn’t afford customer support, they shouldn’t be doing “business” with us. They are a platform only, if there is anything with the product you need...Read on
WARNING: ManoMano Scams People and Sells Stolen Items in UK! I paid £600 and purchased 13 Smoke Detector for the company I work for and they all came up faulty with some Chinese words written on it...Read on
Bought a projector screen through this company. They lied repeatedly about shipping giving multiple fake shipping numbers, so delivery took weeks longer than the 3-5 days quoted. They lied about t...Read on
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Wooden play house
Wood was all split. Nails hanging out of wood poor quality it shud of been 5x5 no way wasted 399.99 grandaugjter was very disappointed as it was for her 8th birthday
Very poor customer service. Table arrived in a box with information about garden chairs on it. I tried to return it but tried to charge me £50 delivery (table was £80). Later, I complained and they informed me "sellers are not allowed to charge customers more than 20% of the purchase for the return cost". Too late now as I kept it (Still boxed in my hallway I might add).
It is a really bad experience, I think if they couldn’t afford customer support, they shouldn’t be doing “business” with us. They are a platform only, if there is anything with the product you need to deal with the seller directly. Avoid buying products from delux bathrooms. They are very rude and don’t think you will ever get your refund. Mano Mano will not support you either. So I think this is a big cons.
13x Smoke Detector
WARNING: ManoMano Scams People and Sells Stolen Items in UK! I paid £600 and purchased 13 Smoke Detector for the company I work for and they all came up faulty with some Chinese words written on it. Apparently these devices were stolen/smuggled from China into UK and are not compatible within UK. None of them are working and ManoMano staff does not care at all!
Funny enough, when I scan the barcode on these devices, it redirects me to a website with a crosswrd puzzle. What a joke! What a freaking scammers aren't they.
Even though ManoMano stuff received the video proof and knew all details about the incident, they do not help me at all.
Be careful guys, DO NOT BUY FROM MANOMANO or you will end up with some stolen/non-compatible Chinese devices and no support. I will of course report them to the police.
Bought a projector screen through this company. They lied repeatedly about shipping giving multiple fake shipping numbers, so delivery took weeks longer than the 3-5 days quoted.
They lied about the screen, it was completely different/worse than what was advertised (cheap plain white rather than a ALR UST material)
Took weeks to organise return and informed me I had to be in on a set day (which I had to take a day off for) then canceled the pickup on the day and offered me a 20% refund on the over priced piece of junk instead. Am currently having to claim back through paypal.
Stainless steel handrails
Absolutely terrible online seller. Ordered stainless steel handrails some of which were missing on delivery and rather than replace those missing handrails and in turn raise a claim with their courier for non delivery, they instead accuse the customer of lying! Outrageous behavior and they do not have a clue what constitutes decent customer service so steer well clear of Mano Mano as they are clearly a disreputable firm and I will never order another thing from this company.
I am writing this complaint with a heavy heart. ManoMano has been extremely supportive of me, before. However, I now feel that their customer service (Nati, Valentine, Oliver, Juliano) is the worst. I have EVER received, they did not respect my rights as a customer and they are aiding the seller -Deuba- to perpetuate a culture of unprofessionalism and inappropriate demands.
I have ordered a table in September and it arrived with damages. I contacted ManoMano to explain my issues. From September till now, more than 5 collections have been arranged, and the seller has FAILED all of them!
They did not show up; they did not notify me; they only apologised to demand that I arrange another day for them to come and collect the item.
I explained to both ManoMano and Deuba, that every time that a new collection is arranged (more than 5x), I take a day off from work, so I stay the whole day at home. I have lost 5 days from work, as neither Deuba nor ManoMano notified me that they will not show up it has created a lot of distress and hindered my mental health.
I already take anxiety medication and as this problem has been going on for so long, I had to get my medication reviewed due to the pressures I have been put on by ManoMano and Deuba.
Despite my health issues, I have always been forthcoming and tried to make all possible arrangements, for my table to be collected in the time frame.
Unfortunately, I cannot say that ManoMano has done the same.
I exchanged many emails and phone calls with ManoMano. I have always been honest and understanding. I believe that I have been too understanding.
I have complied and worked with ManoMano to best resolve this situation. Nonetheless, I do not believe that ManoMano has done the same. I believe that ManoMano did not respect me as a customer and abused me as a person.
Even after I explained to them that this situation has worsened my mental health and has caused me distress.
As the seller had 5 FAILED attempts for collection, I contacted ManoMano and a Concrete Guarantee was opened.
I was assured by Nati that it would be opened for 7 days and that it would expire on 11/11/2021 and that if the seller failed to collect the item, my money would be refunded. During that time, I continued to communicate with the seller and 2 more dates have been arranged for the table to be collected.
Both of the 2 days were again a NO SHOW for collection! The seller, again, has not notified me to say they were not coming nor have they told me the reasons why they are NOT showing up.
Yesterday, I had contacted ManoMano, otherwise, they would have just ignored the expiry date, to enquire about the future steps in getting my refund.
I spoke to Valentine who demonstrated to be supportive of my discontent, at first. I asked to be transferred to a manager and he refused. I asked him to put me through to Nati, he said that she was not in. Then I asked to have my money back and he explained to me that he would "do it now" but that before it can be authorised, a supervisor has to agree.
I explained to Valentine that I need my money and that the seller has not been professional in their handling of the situation.
I went on to say, that I have been assured by Nati that after the deadline my money would be returned to me. I even told him that I am NOT willing to wait any longer because I have been giving a lot of me, already.
Valentine repeatedly said that "it will be done, today" however, a supervisor would need to authorise it.
On the same day, I called ManoMano again, to say that I have not received a confirmation email for my refund. I was told by a gentleman (who I did not get his name) that he "can see it; it is just waiting for the supervisor authorisation". I asked him how long it would take, as I need my money and he replied "not too long", and I was certain that my refund would be processed and this issue would finally be resolved.
Today, I received an email from Valentine to state that he has received a response from the seller, and the Concrete Guarantee, which had expired, has now been extended until 18/11/2021 and that I "have to agree" otherwise, they will close the case and it will be deemed as my loss.
I called ManoMano and spoke to Valentine. I told him that I was extremely upset with the new extension and that it was not fair on me.
I have given the seller several dates/attempts. They were the ones who failed to collect the item. I have always been willing and made the appropriate arrangements for them to collect the table.
The line kept on cutting off and I kept on telling him I could not hear.
He hung up on my face and when I called back, I was informed that he is "on a break" at 10 am.
As I mentioned before, ManoMano is disrespecting me and disregarding my gestures of goodwill for horrible customer service. I lost more than a week's worth of work - and they NEVER apologised for that!
I am disappointed!!
The worst customer service
This company has the worst customer service in the world, product arrived with incorrect parts and we just get told to read instructions over and over. We have 4 of the same, have put all 4 together and 1 definitely has incorrect parts. Very unhelpful they don’t understand English. Stay away and do not use.
I orderd from Manomano, the product just hasn't turned up. They've said it was delivered when asking where it was left they don't answer! Now out of pocket to the sum of £106.00. They just don't want to know!
Avoid this company like the plague!
This company will take your money but if you do not want the item and you process the returns, it will be very difficult to get a refund of your money. Please be careful using this service.
Add me to the list of dissatisfied,disgusted customer
who believed they were dealing with a reputable company.They really should not be allowed to trade.
Try to return an item.What a joke.!, The customer services must be trained to be as obnoxious as possible.Don’t buy from them .