Spotlight: What are our customers saying?
Wood was all split. Nails hanging out of wood poor quality it shud of been 5x5 no way wasted 399.99 grandaugjter was very disappointed as it was for her 8th birthdayRead on
Absolutely terrible online seller. Ordered stainless steel handrails some of which were missing on delivery and rather than replace those missing handrails and in turn raise a claim with their cour...Read on
I bought a cat bed that arrived quite some time later from china and was the cheapest tackiest thing I have ever seen. Not only that but it was not fit for purpose unless your cat is the size of a ...Read on
I am writing this complaint with a heavy heart. ManoMano has been extremely supportive of me, before. However, I now feel that their customer service (Nati, Valentine, Oliver, Juliano) is the worst...Read on
Bought a chair for mum it was damaged mum fell out of it and fractured her wrist 67 phone calles and messages i had to buy a box to send it back cost me £15 they sent a different chair only 2 part...Read on
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Wooden play house
Wood was all split. Nails hanging out of wood poor quality it shud of been 5x5 no way wasted 399.99 grandaugjter was very disappointed as it was for her 8th birthday
Stainless steel handrails
Absolutely terrible online seller. Ordered stainless steel handrails some of which were missing on delivery and rather than replace those missing handrails and in turn raise a claim with their courier for non delivery, they instead accuse the customer of lying! Outrageous behavior and they do not have a clue what constitutes decent customer service so steer well clear of Mano Mano as they are clearly a disreputable firm and I will never order another thing from this company.
I bought a cat bed that arrived quite some time later from china and was the cheapest tackiest thing I have ever seen. Not only that but it was not fit for purpose unless your cat is the size of a gerbil. So, not as described and shown and not fit for purpose. Post paid label and full refund upon receipt please. Good luck with that! Six weeks later I have received neither and been told that I must wait yet another two weeks now that their CONCRETE GUARANTEE process has been started! What a joke. I am now taking legal action against them to get my money back and have reported them to The Office of Fair Trading/Trading Standards.
I am writing this complaint with a heavy heart. ManoMano has been extremely supportive of me, before. However, I now feel that their customer service (Nati, Valentine, Oliver, Juliano) is the worst. I have EVER received, they did not respect my rights as a customer and they are aiding the seller -Deuba- to perpetuate a culture of unprofessionalism and inappropriate demands.
I have ordered a table in September and it arrived with damages. I contacted ManoMano to explain my issues. From September till now, more than 5 collections have been arranged, and the seller has FAILED all of them!
They did not show up; they did not notify me; they only apologised to demand that I arrange another day for them to come and collect the item.
I explained to both ManoMano and Deuba, that every time that a new collection is arranged (more than 5x), I take a day off from work, so I stay the whole day at home. I have lost 5 days from work, as neither Deuba nor ManoMano notified me that they will not show up it has created a lot of distress and hindered my mental health.
I already take anxiety medication and as this problem has been going on for so long, I had to get my medication reviewed due to the pressures I have been put on by ManoMano and Deuba.
Despite my health issues, I have always been forthcoming and tried to make all possible arrangements, for my table to be collected in the time frame.
Unfortunately, I cannot say that ManoMano has done the same.
I exchanged many emails and phone calls with ManoMano. I have always been honest and understanding. I believe that I have been too understanding.
I have complied and worked with ManoMano to best resolve this situation. Nonetheless, I do not believe that ManoMano has done the same. I believe that ManoMano did not respect me as a customer and abused me as a person.
Even after I explained to them that this situation has worsened my mental health and has caused me distress.
As the seller had 5 FAILED attempts for collection, I contacted ManoMano and a Concrete Guarantee was opened.
I was assured by Nati that it would be opened for 7 days and that it would expire on 11/11/2021 and that if the seller failed to collect the item, my money would be refunded. During that time, I continued to communicate with the seller and 2 more dates have been arranged for the table to be collected.
Both of the 2 days were again a NO SHOW for collection! The seller, again, has not notified me to say they were not coming nor have they told me the reasons why they are NOT showing up.
Yesterday, I had contacted ManoMano, otherwise, they would have just ignored the expiry date, to enquire about the future steps in getting my refund.
I spoke to Valentine who demonstrated to be supportive of my discontent, at first. I asked to be transferred to a manager and he refused. I asked him to put me through to Nati, he said that she was not in. Then I asked to have my money back and he explained to me that he would "do it now" but that before it can be authorised, a supervisor has to agree.
I explained to Valentine that I need my money and that the seller has not been professional in their handling of the situation.
I went on to say, that I have been assured by Nati that after the deadline my money would be returned to me. I even told him that I am NOT willing to wait any longer because I have been giving a lot of me, already.
Valentine repeatedly said that "it will be done, today" however, a supervisor would need to authorise it.
On the same day, I called ManoMano again, to say that I have not received a confirmation email for my refund. I was told by a gentleman (who I did not get his name) that he "can see it; it is just waiting for the supervisor authorisation". I asked him how long it would take, as I need my money and he replied "not too long", and I was certain that my refund would be processed and this issue would finally be resolved.
Today, I received an email from Valentine to state that he has received a response from the seller, and the Concrete Guarantee, which had expired, has now been extended until 18/11/2021 and that I "have to agree" otherwise, they will close the case and it will be deemed as my loss.
I called ManoMano and spoke to Valentine. I told him that I was extremely upset with the new extension and that it was not fair on me.
I have given the seller several dates/attempts. They were the ones who failed to collect the item. I have always been willing and made the appropriate arrangements for them to collect the table.
The line kept on cutting off and I kept on telling him I could not hear.
He hung up on my face and when I called back, I was informed that he is "on a break" at 10 am.
As I mentioned before, ManoMano is disrespecting me and disregarding my gestures of goodwill for horrible customer service. I lost more than a week's worth of work - and they NEVER apologised for that!
I am disappointed!!
Bought a chair for mum it was damaged mum fell out of it and fractured her wrist 67 phone calles and messages i had to buy a box to send it back cost me £15 they sent a different chair only 2 parts missing the delivery drivers are very nasty manomano asked have you looked in the box this is the worst company I've ever dealt with never again
Totally unstable...have weighted base which helps but the merest breeze sends parasol itself haywire...can no longer raise to full height and plastic ring on central pole has broken..I'll try to endure for reat of season...if it lasts.. then it's the bin!
The worst customer service
This company has the worst customer service in the world, product arrived with incorrect parts and we just get told to read instructions over and over. We have 4 of the same, have put all 4 together and 1 definitely has incorrect parts. Very unhelpful they don’t understand English. Stay away and do not use.
I orderd from Manomano, the product just hasn't turned up. They've said it was delivered when asking where it was left they don't answer! Now out of pocket to the sum of £106.00. They just don't want to know!
Avoid this company like the plague!
This company will take your money but if you do not want the item and you process the returns, it will be very difficult to get a refund of your money. Please be careful using this service.