ManoMano - Overall Rating based on 29 reviews
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Quick delivery, poor communication
My experience with this company was so frustrating. The delivery dates came and went twice without any communication or updates. When I tried to call them, it felt like they were not even listening, just sticking to a script. I couldn't even get hold of my case worker. The customer service was awful and not helpful at all. If this is how they do things, I can only see more failures ahead. I definitely won't be suggesting this company to anyone.
Quality product at reasonable price with quick delivery
I was really impressed with the product I bought from this site - it was top-notch quality and the price was really reasonable. I couldn't believe how sturdy and well-crafted the item was when it arrived. The delivery was super quick too, which was a nice surprise. All in all, I'm really happy with my purchase from this site and would definitely recommend it to anyone looking for high-quality products at great prices with fast delivery.
Bathroom cabinet purchase
I bought a bathroom cabinet from this company not long ago and had a problem with it. I have to say, the customer service I got in sorting it out was really great. The staff were so helpful and kept me in the loop every step of the way to make sure everything was fixed. They really went the extra mile to make sure I was happy with how things turned out and didn't stop checking in until the issue was sorted out.
Two damaged articles, great customer service
I recently got two damaged items from the same supplier through ManoMano, which was a bit of a pain. But I have to say, ManoMano really came through with top-notch customer service to sort it all out. They were super quick to respond and made the return and refund process a breeze. They kept me in the loop the whole time, which was really nice of them. Big shoutout to Eliot and Isa for being so helpful and polite! Good customer service like this is hard to find these days, so I'm really grateful for their help.
Non-delivery issue
I had a really bad time with my recent order from this online company. They told me it was on its way, but after two days, I still didn't get it. The lack of updates on delivery was so annoying, and it made me feel really disappointed. I also tried to reset my password, but never got the email I needed to do it. The service overall was much worse than I hoped for, especially when you look at bigger companies like Amazon. I won't be shopping with them again, it feels like they don't know what they're doing.
Quality products at affordable prices
I bought some stuff from this website not long ago and I was really impressed with how good the products were. The prices were reasonable and I found the delivery info, especially the tracking, to be really useful and clear. This was my first time ordering from this online shop, but because of how good it was, I'll definitely be coming back again in the future.
False stock advertising
I had a really bad experience with ManoMano. They took my money for something they didn't have and it was really difficult to cancel my order. I couldn't even get in touch with the company directly, I had to go through the supplier which was a nightmare. The messages I got from ManoMano were patronising and made me feel stupid. I even had to ask the supplier to tell ManoMano if I was being rude in my messages - terrible customer service. This was my first and last time using ManoMano, never again. They shouldn't take money for things they can't deliver and leave the supplier to sort it out. I wish I had read the reviews before ordering.
Outdoor furniture set
I made a huge error in ordering from this company. I was really looking forward to my order, but they told me it was delivered today. I've been home all day and nothing has turned up. The lack of communication and efficiency from this company is really disappointing. My experience with their service has been awful, so I wouldn't suggest them to anyone.
Triple Order
I recently bought 3 items from the website and was pleasantly surprised when they all arrived in good condition and on time. Unfortunately, one of the products was a duplicate order, which was a bit of a letdown. However, I contacted customer service through the chatbox and they were able to help me out. They found the correct product I needed, saving me time and hassle. In the end, I was happy with my shopping experience on the website.
Order of gardening tools
The gardening tools I ordered arrived quickly and in perfect condition. I haven't had a chance to use them yet, but judging by the quality of the packaging and the tools themselves, I'm sure they'll do the job. I can't wait to start using them in my garden.
Pergola and replacement canopy purchase
I recently bought a pergola and replacement canopy online, and it was quite disappointing. I had asked the online chat if the replacement canopy would fit, and they said yes, no problem. But when I got the items, I found out that the canopy was the wrong one for the pergola. There were no hooks for the centre and the poles kept falling out, so I couldn't use it properly.
My purchase was really easy to use to find what I wanted and £5 cheaper than another website.
The website was really easy to use and I found exactly what I was looking for with no issues at all. Plus, the price was a bonus as it was cheaper than on another website. The delivery was super quick, I got my item in record time. The product itself is top quality and feels really sturdy. All in all, it was a great shopping experience and I'm thrilled with my purchase.
Patio set purchase
I got let down by another so-called reputable company, and I was left in a bit of a panic trying to find a replacement. Thankfully, I came across this patio set that was just what I had in mind. Ordering it was easy peasy, and the delivery was so quick that it left me feeling really chuffed. Definitely worth a shout out!
Furniture purchase
I bought some furniture from this company not long ago, but I had a really bad experience. When it arrived, it was all dusty and I had to clean it wearing gloves. Then I found out that the material was like fiberglass, which gave me a rash and made my hands really itchy. It's just not on, and I think people should be careful when ordering from them until they sort this out.
Cordless garden secateurs
Hey, so I ordered these awesome garden secateurs online and Mano made the whole process super easy. They kept me updated, let me track my order, and even gave me a heads up on when it would be delivered. And you know what? It arrived in just 5 days! Everything was so simple and straightforward. Mano is definitely a top spot to shop. Thanks a bunch!
Great quality, value for money
This company is absolutely amazing! I recently purchased some amazing items from them and I am absolutely loving everything. The quality is fantastic and it didn't cost me a fortune, which is a huge plus. I will definitely be shopping with them again because they are just so great.
Online purchase
I recently bought something online for the first time and I have to say, I was really impressed. The website was easy to use, the buying process went smoothly, and I got updated regularly about my order. The delivery was super quick and the item I got was really good quality. I definitely recommend this online store and will definitely shop there again in the future. Thumbs up!
Various products
I've always managed to find the products I wanted at good prices on this website. The quality of the things I've bought has always been up to scratch, and I've never been let down by my shopping trips here. The delivery has always been quick and the customer service top-notch. I'd definitely suggest this platform to anyone wanting a trustworthy and easy shopping experience.
DIY Front Door Porch/Rain Cover
I was really impressed with the DIY Front Door Porch/Rain Cover I bought from ManoMano. It arrived in perfect condition and was a breeze to put up, which saved me a lot of time and stress. The cover is really sturdy and nicely made, plus it looked just as good as I hoped on my house. It definitely adds a bit of class to my property. Even though it's top quality, the price was very fair, so it's definitely worth the money. I'm really happy with my purchase and would definitely suggest it to anyone wanting to spruce up their home.
Garden Table
Very poor customer service. Table arrived in a box with information about garden chairs on it. I tried to return it but tried to charge me £50 delivery (table was £80). Later, I complained and they informed me "sellers are not allowed to charge customers more than 20% of the purchase for the return cost". Too late now as I kept it (Still boxed in my hallway I might add).
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