Mappin And Webb - Overall Rating based on 21 reviews
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Gold earrings purchase
I bought a lovely pair of gold earrings from this shop recently and I have to say, I am really happy with how it all went. The earrings were just like they were described, and I loved the care that went into packaging them up nicely. The delivery did take a bit longer than I thought, but they kept me in the loop the whole time and let me know where my order was at. I didn't really mind waiting as I wasn't desperate to get them straight away. All in all, I'm pleased with both the earrings and the service I received.
Wedding Rings
I had such a great time choosing our wedding rings! Youssef and his team were really friendly and helpful. They even gave us some bubbles to celebrate with, which made the whole experience even more enjoyable!
Elusive watch purchase
I'd been searching high and low for a specific watch that just didn't want to be found. After checking out loads of jewellers, I ended up getting in touch with someone at a particular shop, but we'll keep names out of it. This person, let's call him Frank, was a real expert when it came to watches. He managed to find the exact one I was after and sorted out the whole buying process easily. From placing the order to making the payment and receiving the watch, everything went smoothly and quickly. The watch turned up right on time within a one-hour delivery slot, all thanks to a delivery company that sounds like DPD.
Diamond necklace
The staff were really nice and polite, but I found their explanation of the product a bit lacking. I had to ask multiple times to get some things clarified, and even then, I still felt a bit confused. Overall, I was quite disappointed and it just didn't meet the high expectations I had for a luxury brand.
High-end jewellery
I recently bought a fancy piece of jewellery from this shop and I was really happy with how fast they processed my order. The item came in lovely packaging, showing that they really paid attention to detail. The only thing I wasn't too happy about was the delivery. Even though DPD delivered the package, they didn't ask for a signature and didn't take a photo to prove it was delivered to the right place. I know this isn't the retailer's fault directly, but I think for a company selling high-end stuff, making sure the delivery is secure and accurate should be a top priority.
Watch purchase
I bought a watch from this shop not long ago and it was a really good experience. Maria and Aron who work there really know their stuff when it comes to watches and they helped me find exactly what I was looking for. They were so polite and made sure I was happy with my choice the whole time. I'd definitely suggest this shop to anyone wanting a fancy watch.
Used Tudor watch
On the 10th of May 2024, I popped into the York branch and met Eleanor Audet, who works as a Sales Executive there. She was really helpful in guiding me towards buying a used Tudor watch. Eleanor's approach was professional and polite, without any pushy sales tactics, which made the whole thing quite enjoyable. She knew a lot about watches and the stories behind different brands, which really gave me the confidence to go ahead and buy the watch from your store. So far, I'm pleased with my Tudor watch and would definitely recommend Mappin & Webb to anyone on the lookout for a top-quality timepiece.
Watch service
I just got my watch fixed at a jeweller in Tunbridge Wells, and I'm really not happy with how it turned out. I shelled out a whopping £300 for the service, but now, just 2 years later, it's stopped working. The recommended interval for servicing is 3-5 years, so I'm pretty disappointed. When I brought this up with the jeweller, they basically said tough luck - they only offer a one-year guarantee and don't even do the servicing themselves. I think that's really poor customer service and they should take more responsibility.
Diamond necklace purchase
I popped into a jewellery shop in the Fenchurch St area to pick up a diamond necklace recently, and I have to say, the service I got was top-notch. As soon as I walked in, the staff were really helpful and friendly. Sam, in particular, went out of his way to make me feel welcome and important. Not only did he help me find the ideal necklace, but he also gave me some great advice and info about the product. The whole shopping trip was smooth and pleasant, all thanks to the knowledgeable and helpful staff.
High-end watches purchase
I bought a couple of fancy watches from this shop not long ago and I have to say, the staff were really clued up and gave top-notch customer service. They really made an effort to make sure I got exactly what I wanted and even looked after my kids while I was browsing. The new shop layout is great and I can't fault my shopping experience one bit. I'll definitely be going back there again.
Watch purchase
I bought a watch recently, but it didn't go as smoothly as I'd hoped. Supposed to arrive in a week, but it got delayed for quality checks. It took 10 days in total to arrive, only to see scratches on the bracelet. Had to keep asking for updates instead of being told automatically.
Online purchase
I've just made an online purchase and I have to say, I was really impressed with the whole thing. The website was easy to use, ordering was simple, and my stuff arrived the very next day. The delivery was super fast and efficient. Overall, it was a great shopping experience and I'll definitely be coming back here again in the future.
Luxury watch purchase
I recently bought a fancy watch from the store. Choosing it was easy peasy thanks to the helpful sales staff who showed me all the options and gave me some great info about each one. The watch is top-notch quality and I'm really happy with my buy. The store has a great selection of luxury watches, something for everyone's taste. My shopping experience was fantastic and I'd definitely recommend this store to anyone in search of a high-end watch.
Ring re-sizing service
I recently took my daughter's ring to get re-sized and I was really impressed by the friendly and efficient service I received at the store in Tunbridge Wells. The staff there were really helpful and knew their stuff, which made the whole process easy and stress-free. I will definitely be going back there for any other jewellery needs in the future!
Watch purchase
I bought a watch from your store not long ago and I have to say, the service was top-notch! Eleanor, the staff member, was really professional and friendly, just like when we got our wedding rings. She added a personal touch that made the whole thing so nice and easy. It's not often you get such great service these days, so it was really refreshing.
Diamond necklace
I just wanted to chat about my trip to the store recently. I was on the hunt for a nice present and ended up getting a stunning diamond necklace. The folks there were really helpful in helping me choose and gave top-notch customer service from start to finish. The necklace was even better than I thought it would be and I left the store feeling very happy with the whole experience.
Watch purchase
The whole experience of picking out and buying my watch was just so easy and smooth. I went into the store and found the watch I wanted with no hassle, then paid for it online with no problems at all. The staff at the Tunbridge Wells shop were really great, they were super helpful and made sure everything went smoothly for me.
Luxury watch purchase
I bought a lovely luxury watch for my partner's birthday from this store not too long ago. As soon as I stepped inside, I was given a friendly welcome and made to feel appreciated. The team there were not just friendly, but they really knew their stuff when it came to the products. I liked that they were so enthusiastic about their work, it made shopping there a real pleasure. The customer service was excellent and I felt like they really looked after me and my needs.
Watch
I recently popped into your store to pick up a new watch and ended up getting helped out by a lovely sales assistant called Brooke. She was really patient and knew her stuff. Brooke took the time to find me just the right watch and was able to answer all my questions without any bother. Her customer service was top-notch and made my shopping trip a really good one. I'm chuffed with my new watch, thanks to Brooke's help!
FOPE jewellery purchase
I popped into this jewellery shop in York and the two folks working there, Xavier and Tara, were absolutely lovely and incredibly helpful! They assisted me in choosing out some gorgeous FOPE jewellery and really made the whole process enjoyable. Xavier was quite knowledgeable about the brand, and Tara was just so warm and welcoming. We ended up going to the shop three times, and each visit they were just as fantastic. I'm really looking forward to returning (especially if my mum decides she wants to get something to match me)!
Review with most votes
Great jewellery brand to put y
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