SaraMart25 reviews
This score is based on 25 genuine reviews submitted via BritainReviews since 2023.
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Funny thing — the parcel turned into someone else's problem. I entered the right address for my home office, but they printed the wrong details so it came straight back. I was looking forward to it, they won't refund me. They say a refund was issued (only visible on their side), but I see nothing. When I tried to mark it as 'not received' they asked for my card details and to agree to pay fees if they claim delivery. Not great.
Mixed bag, honestly
Unboxed this evening and nearly spat my tea — they sent fewer bits than I ordered and the helpline made me wait ages for a robotic reply. Properly sceptical after that, I braced for cheap rubbish. Weirdly, the items I did get feel solid in the hand and have been genuinely useful around the house already. Still annoyed about missing pieces and slow service, but product quality surprised me, so not a total loss.
Kept coming back, but refunds an annoyance
a missing Christmas item was refunded in a couple of days, and one cancelled order was back in my account next day. But then another cancellation from 16-Dec took ages; their refund window said 1-Jan to 19-Jan and I’m still waiting. So yeah, not perfect, money was tight then, but overall usable, just sometimes a bit slow on refunds, though.
Small gamble, glad I tried it
I wasn't sure what to expect at first — bit of a gamble. Then the parcel turned up on the day it said it would. Packaging was fine, nothing fancy, but everything worked. Had a small issue with a faulty cable and customer support sorted it quickly, polite and practical. I've been burned by slower sites before, so this was a nice change. Prices are decent. Site is easy enough to use. Would use again, with a quick check of seller reviews.
Nearly lost out, credit card saved me
Bought a replacement mattress because my lower back had been playing up and I needed something better quick. The wrong item arrived, packaging a bit tatty, so I asked for a refund. They (Sarah Mart) emailed twice saying I’d get a FULL refund — but that never actually happened, they just kept stalling with vague emails and it got tiring. Save every message, honestly; screenshots, copies, the lot. Pay on a credit card if you can, because when I opened a dispute the card company pulled the money back and it was in my account within ten days, which actually surprised me. That bit was the unexpected upside in an otherwise annoying process. One agent did seem oddly helpful for a moment, so there are small bright spots, but overall I’d want clearer replies and an easier returns label. Be ready to chase them.
Don’t expect a straight refund
I followed their refund steps and didn’t get my money back. I destroyed the product as instructed, took clear photos from different angles, sent everything in time and kept copies of all emails. Their answer? A short message saying the product wasn’t destroyed — with no evidence and no explanation of how they reached that conclusion. That’s the conclusion, now the why. I asked them to show what they based it on, asked for timestamps, asked them to point out what was supposedly missing in my photos. All I got was the same refusal repeated and the case closed. The whole exchange wasted a few weeks of my time. The tone from support was curt and uninterested rather than helpful. It wasn’t rude per se, but it felt like they weren’t prepared to look at what I’d sent. Practically speaking, that means you need to be ready to push back: save everything, screenshot every page, copy filenames and dates, and be prepared to take it up with your bank or dispute centre if they won’t budge. I’m annoyed — mostly by the needless hassle rather than the money itself — and I’m thinking of a formal complaint if they don’t re-open the file. A simple transparent explanation from them would have sorted this; instead it’s been opaque and slow. Advice to others: don’t rely on their promises without independent proof, and don’t expect quick, honest answers. If you value your time, consider a different seller.
Clothing purchase satisfaction
I've always been really pleased with the stuff I bought from this online shop where I used to get all my clothes. The clothes were top quality and there were loads to choose from to suit all sorts of styles and tastes. The website was dead easy to use, and I never had any trouble finding what I wanted. Getting my stuff quickly was a big bonus too, as I always got my orders on time and in great shape. I'm really gutted that the site isn't around anymore and I hope they bring it back soon.
Durable and satisfactory purchases
I've been shopping with this store for about 4 years now and I've never been disappointed with anything I've bought. I've gotten clothes, gadgets, and stuff for the house, and all of it has been really good quality and just what I wanted. I've never had to send anything back because it's always been spot on. The website is dead easy to navigate and they've got loads of different things to choose from. Honestly, I'd definitely tell anyone looking for stuff that lasts to give them a go.
Various items including clothing, home decor, and electronics.
I've had a bit of a mixed bag with my purchases from this shop. Some things have been great, but others have fallen apart soon after I started using them. When I needed a refund for a broken item, it was a total nightmare. I sent over all the evidence they asked for, like pictures of the damaged item, and they said they approved the refund at first. However, a month later, they told me it was cancelled - no reasons given. I missed the deadline to reapply because of their delay, which was really frustrating. Trying to get in touch with customer service to sort it out has been a real mission, as they just haven't been helpful or responsive at all.
Clothing items
Make sure you check out the reviews and pictures before buying anything. The products I got were top-notch, just like the real deal, but there were a few missing tags on the inside. Just be ready for a bit of a wait for delivery. Even so, I was happy with what I bought and I've already ordered more stuff.
Zapas and camisetas
Hello, I received my order yesterday and most of it was fine, but there were a couple of problems. One of the shoes had a sole colour that didn't match what I saw on the website, and a few t-shirts had incorrect colours or sleeves that didn't match. Is it possible to exchange or refund these faulty items? Thank you.
Fast postage
I really enjoy using this app because the delivery is so quick, even quicker than other international shopping sites. The only problem is the delivery company they use, evri/Hermes. My last three purchases didn't arrive because evri messed up. It's not SaraMart's fault, it's all on that awful company evri. The customer service team assured me they would resend one of my orders, but I'm still waiting on the other two.
Online shopping experience with exceptional customer service
My time using this online shopping platform has been amazing. At first, I was a bit unsure about giving it a go, but I was really impressed with how good the service was. The app is easy to use and looking through the products was simple. My orders arrived quickly and in top-notch condition. What really impressed me was how great the customer service was. The team there was really professional, friendly, and always ready to help with any questions or problems. I would definitely suggest this service to anyone wanting a smooth online shopping experience.
My recent online shopping
I did a bit of online shopping the other day and oh my goodness, it was a total nightmare. I couldn't find any of the fancy designer things I'd seen before, and when I tried to use the search filters, it was impossible to find anything. And let me tell you, the items just kept saying they didn't exist. It was so irritating!
Online shopping experience disappointment
I recently had a bit of a disappointing time shopping online. I thought I'd try using the app my husband goes on to buy stuff, but when I tried to order things, I couldn't find any of the products he can see. It was a bit annoying and I couldn't figure out what was going on. I'm not sure if there's a verification step I didn't do or if there's a different way to sort it out. If I can't get it sorted, I might have to take my shopping to somewhere else like SHEIN.
Lots of presents, over £170
Oh my goodness, I ordered loads of stuff for presents, didn't I? Spent over £170! Some bits have arrived, but Evri lost the most important parcel 🙄. I contacted the company about it on 18th December and they said they'd sort it out, but it's now 4th January and I haven't heard anything! They even sent the wrong size football top and haven't fixed that yet. Customer service is absolutely rubbish!
Balenciaga Speed Runners
I bought a pair of Balenciaga Speed Runners online recently and I was really let down because they didn't have the Balenciaga logo on them as shown. I got them mainly for the branding so it was a real disappointment. The shoes were okay in terms of quality, but not having the logo definitely made me less happy with my purchase.
Quick, smooth, great service
I have to say, everything from placing my order to receiving it went really smoothly. It was all very quick and simple, and my items arrived earlier than expected. I'll definitely be coming back as a customer again, and I'll be telling other people about my great experience with this company!
Two Parcels
I recently ordered two packages from this online shop. I'm a bit confused as to why one of them was sent out quickly, but the other is still pending after 6 days. This is my first time using this platform, so I'm not sure why there's a delay. I hope I made the right choice ordering from here. Also, I saw that the product I bought is now showing as unavailable on the website, which is making me question the status of my order.
Clothing purchases
I bought some clothes that didn't quite fit me properly, which was a bit disappointing. But I have to admit, the customer service team was really quick and helpful in sorting it out. They gave me some money back for the things that didn't fit, and they're giving me a full refund for the one item I decided not to keep. We chatted on WhatsApp and it was all sorted out nicely, the staff were really nice and understood my problem. All in all, I'm grateful for them fixing things up.
About SaraMart
Experience the Best Quality Products at SaraMart.com
SaraMart.com is a renowned online shopping platform that offers a wide array of quality goods at the lowest price possible. Whether it’s fashion, home appliances, or electronics, consumers can enjoy a hassle-free shopping experience and stay up to date with the latest trends on SaraMart.
Why Choose SaraMart?
What sets SaraMart apart from its competitors is its focus on quality and affordability. The brand sources products directly from manufacturers, eliminating intermediaries and reducing costs. Offering a user-friendly app, SaraMart ensures customers can browse through a large selection of goods with ease and make purchases in just a few clicks.
A Comprehensive Overview of SaraMart
SaraMart offers an extensive range of products that cater to the varying needs of consumers. From fashion items for all ages and genders to electronic gadgets, home goods, and beauty essentials, SaraMart has everything a customer can ask for.
Return Policy
SaraMart is committed to ensuring complete customer satisfaction. If a customer is not pleased with their purchase, they can initiate a return process within 14 days of the item delivery date.
Convenient Ways to Reach SaraMart’s Customer Service
SaraMart offers top-notch customer service to its users. Customers can easily reach out to the support team via email or the app’s chat feature, and expect a prompt and helpful response.
The Importance of Ratings and Feedback
SaraMart highly values customer feedback and ratings as they help them improve and serve customers better.
Share Positive Feedback and Help Other Customers
If a customer has had a positive experience shopping with SaraMart, sharing their feedback not only helps the brand but also benefits other potential buyers. Positive feedback fosters credibility and trust, leading to an increase in sales and overall satisfaction.
How to Share Negative Feedback
SaraMart encourages customers to share any negative feedback or complaints they may have. The brand will do its best to resolve any issues and improve the customer's experience.
Feedback Summary
SaraMart believes in transparency and customer satisfaction. The brand values customers’ opinions, and each feedback is taken into account to improve how they do business.
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Categories SaraMart
Online shopping | Fashion Reviews & Experiences | Electronics Reviews & Experiences | Homeware Reviews & Experiences | Multimedia & Subscriptions Reviews & Experiences | Office, Hobby & Party Reviews & Experiences
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Last update: November 2025
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Review with most votes
Fast shipping, good quality, b
I absolutely love shopping on this website! The delivery is incredibly fast and the quality of the products is always top-notch. I also really appreciate all the different ways ... Read onBy: Allen