Sonic Direct - Overall Rating based on 21 reviews
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Large appliance order
My recent experience with the store has been really great. The team got in touch with me quickly to let me know that one of the items I ordered was out of stock with the supplier. They even offered me the choice to get the available item first or wait for both to be in stock. I decided to wait for both items, and I was so happy when they managed to get both parts within a week. The communication was clear and effective the whole time, and it made me feel like a valued customer. Overall, I'm really pleased with the service I got from the store.
Excellent shopping experience and delivery
I had a great time shopping at Sonic Direct. The Sales Executive was really helpful and made the whole experience really enjoyable. The delivery team was brilliant too, they delivered my items carefully and right on time. The product I bought for my house was even better than I expected and it's just what I needed.
Carrying my new TV home
Oh my goodness, the staff at this place were absolutely fantastic! They kindly assisted me in loading my new TV into my car and even provided me with some helpful tips on how to set it up. They were incredibly friendly and had beaming smiles on their faces throughout. I was truly grateful for their assistance and the quick, stress-free service I experienced. I was amazed at how effortlessly I was able to get my new TV home and start watching my favourite shows. I will definitely be returning here for all my electronic needs in the future!
Toaster purchase
I've just bought a toaster from this company and it's honestly amazing! Ordering was easy, toasters arrived on time and in great condition. They look really stylish in my kitchen with their gold and fawn colours. The wide slots are great for thick bread, although crumpets can sometimes get stuck. Not a big issue for me though. Overall, I'm really happy with my purchase and will definitely buy from them again.
Leisure Cookmaster purchase
A few years back, I bought a Leisure Cookmaster 1000mm from this shop. Sadly, after only three months, the buttons on the appliance began giving me problems. I tried contacting the company several times, but they didn't offer any assistance with the faulty product. The buttons kept breaking and coming apart, which made cooking a real pain. I would advise steering clear of this product because it's not well-made and the customer service is terrible.
TV purchase, lost guarantee
We lost the 5-year guarantee for our TV, but Sonic Direct helped us get in touch with the manufacturer to make sure the registration was confirmed. They also guided us through the process of registering our new TV on the computer. We're really happy with the customer service and support they gave us.
New Washer purchase
I recently bought a new washer from this shop and the whole experience was fantastic. I first ordered online but then got a call saying it was out of stock. Thankfully, the web team, especially Andrew, got in touch quickly to suggest other options. The next day, I went to the store in person and placed a new order. The delivery team, Aqeel and Hammad, were amazing. They called to confirm the delivery time, set up the washer, and even took my old one away. All in all, I couldn't have asked for better service.
Faulty Washing Machine Swap
Hey, so I wanted to share my experience with this company. The first washing machine they sent me was basically useless - didn't work from the get-go. Honestly, who has time to go through all the hassle of returning a faulty product? But credit where credit's due - Sonic really pulled it together and arranged a replacement for me. Sure, I had to wait longer than I'd have wanted, but they made it right in the end. Huge thanks to Ian in Customer Services for dealing with my annoyance so professionally, and to the delivery team for being so helpful the whole time.
Washing machine purchase
I bought a washing machine from Sonic Direct not long ago and got it installed a couple of days back. Turns out, when I first used it, I found out that the door was leaking. But, thanks to the team at the store - especially Riz - they were quick to sort it out. Riz was really helpful and made sure the problem was fixed efficiently. I'm thankful for the great customer service I received. Cheers!
Excellent service, good communication, and quick delivery.
I've just bought something from this shop and I have to say, I was really impressed with how great the service was. They kept me updated throughout the whole ordering process, and the delivery guys were fantastic. They really went out of their way to make sure my order arrived the very next day. I'm really grateful for all their hard work and I definitely think this shop is worth recommending to anyone who wants top-quality service.
Fridge freezer purchase
Hey, so I bought this fridge freezer from a really good place and it ended up breaking. But they replaced it really quickly, and Jai kept me updated by texting and calling. The delivery guys, Anil and Ish, were really cool as well. Top service, mate!
Washing machine purchase
I recently decided to treat myself to a new washing machine and I have to say, I'm really pleased with the one I got from Sonic Direct. It arrived right on schedule and in great condition. The packaging was all in one piece and there wasn't a scratch on it. I also thought it was really thoughtful of the customer service team to give me a call and let me know about the slight delay in delivery because of the Bank Holiday. All in all, it was a really easy and hassle-free shopping experience.
Quick purchase for urgent need
Even though the product was a bit pricey compared to other options, I went ahead and bought it because I really needed it quickly. The company was really good to work with - they communicated well and answered my questions promptly. I found the ordering process easy to follow, which was nice. The service I received was professional and efficient, and I felt like they really took care of me as a customer. Even though the price was a bit higher than elsewhere, the reliability and convenience of this company made it worth it for me. The delivery was fast and on time, which was really important for me. Overall, I was happy with my experience and would definitely think about buying from them again in the future.
Washing machine purchase
I recently bought a washing machine from this shop and I have to say, I was really impressed with the whole experience. The process of ordering and paying was easy and clear, and the communication from the shop was excellent all the way through. The delivery was on time and trouble-free, with the delivery staff being very polite and efficient. I also liked that the warranty registration process was explained well, with a link sent by text message, so I didn't have to hunt for it in the manual. The product I bought is perfect and does exactly what I needed it to do. I'll definitely come back as a customer and will recommend this shop to others.
Great product
I bought this thing recently and it was actually really good. Unfortunately, there was a small issue but the company dealt with it very quickly. They were really helpful and I appreciate that.
Washing machine and dishwasher purchase
I had a really great time at Sonic Direct. The staff there knew what they were talking about and really listened to what I needed and could afford. They recommended the best washing machine and dishwasher for my place without being too pushy, which was nice. Everything went smoothly from looking at all the options to making my choices. I felt good about what I bought and was happy with how they helped me out.
Refrigerator purchase
This was the first time I ordered from this company, and I have to say, I was really impressed. The ordering process was super quick and easy, and the customer service team was so polite and helpful. I was surprised at how fast my refrigerator was delivered too, it was a nice surprise. Overall, I had a great shopping experience with them and I will definitely think about ordering from them again in the future.
Fridge
My fridge delivery from this place was a bit late, but I was pleasantly surprised to be informed about the delay. Communication really makes a difference. The office staff kept me in the loop, which definitely helped to calm my nerves. When it came to the actual delivery, the guys did a fantastic job. They were quick, polite, and even assisted me with setting up the fridge. Hard to find fault with that, isn't it?
Washer dryer purchase
I had a really great experience with Sonic Direct. I recently bought a washer dryer from them and I couldn't be happier with the service. The staff, particularly Andy, Sangdeep, and Faisal, were all really professional and helpful. Andy was brilliant on the phone, he called me back when he said he would and sorted out my order with next day delivery. The delivery team, Sangdeep and Faisal, were also amazing, they put the box exactly where I asked them to. The Bosch washer dryer I bought seems to be really good quality, meeting my expectations. I would definitely recommend Sonic Direct based on the great experience I had with them.
Best shop for electricals & supplies
I get my home appliances, electricals and everything around it with Sonic Direct. They have this variety of stuff which obviously comes ideal for daily uses. So quite compelling to buy,
That's been said, if one is looking for some electrical appliances for kitchen, home or something, they have it.
The availablility, trust, brands give me assurance to buy stuff from here, so my past good experience with them
Review with most votes
Best shop for electricals &
I get my home appliances, electricals and everything around it with Sonic Direct. They have this variety of stuff which obviously comes ideal for daily uses. So quite compelling... Read onBy: Jaden Swift