SSENSE - Overall Rating based on 25 reviews

76% Would buy here again

Featured Reviews

Most relevant positive review

  2024-05-27
Business attire purchase

I bought some smart clothes from this website not too long ago. The quality was good, but I thought the prices were a bit on the expensive side. Read onBy: Francesca Robinson

Most relevant negative review

  2024-04-10
Faulty Designer Handbag Purcha

I bought a designer handbag on sale, thinking it was a good deal. But when it arrived, the hardware was damaged, which wasn't worth the price I paid. I sent the bag back as... Read onBy: Jonathan

Review with most votes

  2019-04-24
Best online retailer for cloth

It won't be wrong to say Ssense is giant in the market of online retailers and one of the fastest growing companies in Canda right now. That I can say on the basis of what I res... Read onBy: Harriet Watson

Reviews (25)

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    Business attire purchase

    I bought some smart clothes from this website not too long ago. The quality was good, but I thought the prices were a bit on the expensive side.


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    Quick delivery and well-packaged item

    This online shop really impressed me with how quickly they delivered my order and the way it was packaged. It arrived on time and was safely wrapped, which made me feel assured that it had been looked after well on its journey. Getting a good deal on the item I bought just made the whole shopping process even more enjoyable. I found the sizing tool they offered really useful in helping me pick the right size for my purchase. Overall, I am very happy with my experience and would definitely shop with them again in the future. Cheers!


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    Fast shipping

    The delivery from this company is seriously quick. I ordered and in a few hours, my package was already on its way to me. I was surprised at how fast they handled and sent off my order. And to make it even better, my order arrived in just 2 days, which is really impressive. I'm thrilled with how fast and smooth their delivery process is.


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    Straightforward and Efficient shopping experience

    I recently bought something and I have to say, the whole process from looking at their website to placing the order was really smooth and easy. The website layout is easy to use, so I found what I wanted quickly. Ordering was fast and simple, with clear instructions all the way through. I liked getting the confirmation email after I ordered, it made me feel like everything was going well. And SSENSE did a great job keeping me updated on my order. All in all, I'm really happy with how my shopping went at this store.


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    2 bag purchase

    I bought two bags but needed to return one because it didn't fit. When I tried to do it online, I ran into some problems. So, I thought I'd try chatting with a customer service person. Luckily, I got through to a really nice and helpful person who quickly helped me sort out the return. I was really impressed with how fast and easy they made it for me.


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    Shorts and T-shirt

    My recent online purchase was a pair of shorts and a t-shirt from this retailer. Had a few problems with my order, so I sent an email to their customer service team. Was surprised to get a response the same day, ensuring that someone would contact me soon. The next day, Jessica Yuan got in touch with me by email, and I have to say, her customer service was top-notch. She really understood my situation and went out of her way to help. Really grateful for her quick and efficient work in sorting out my problem. Big thanks to Jessica and the whole customer service team at this retailer.


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    Shoes

    My experience with the company wasn't as smooth as I was expecting. I ordered two pairs of shoes, but one arrived in a bad condition - the shoe box looked very worn. Also, the other pair didn't fit me properly. Despite these problems, I did appreciate the help I got from customer support in sorting things out. After some back and forth with them, I managed to send the items back using a shipping label they gave me. But, it took a while to get my refund, over 2 weeks in fact. It was only when I contacted them directly and left a review that they quickly responded and refunded me for the returned order.


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    Last-minute prom shoes

    I decided to order a last-minute pair of shoes for my son's prom, and I'm really pleased that I did. He was having a tough time choosing a shoe until he came across these lovely ones on your website. Ordering them was a breeze, and the shoes arrived even earlier than expected. I'm really impressed with your company's service and efficiency, and I'll definitely be coming back as a customer. Thanks for helping to make my son's prom night extra special.


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    Faulty Designer Handbag Purchase

    I bought a designer handbag on sale, thinking it was a good deal. But when it arrived, the hardware was damaged, which wasn't worth the price I paid. I sent the bag back as they told me to, but then had to wait ages for my refund. I got so fed up that I had to go to PayPal to sort it out and finally get my money back. It's left me feeling annoyed and let down.


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    Skirt and top order

    I bought a skirt and top from an online shop not long ago, but when the package turned up, only the skirt was inside. I got in touch with customer services to tell them about the missing top, but their reply really surprised me. They said they had video proof of both items being packed, which I knew couldn't be true. The fact that they wouldn't take responsibility and were rude about it made me feel really annoyed and like they weren't listening to me. It's a shame to see a company treating their customers like that.


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    Two purchases

    I've just bought a couple of things from this website and had them delivered to Spain. I'm really pleased with how it all went. The stuff I got was top-notch and exactly like they said on the site. Ordering was a breeze and I liked that the seller dealt with any customs fees. There were a few issues with the delivery company, but the seller was helpful and sorted everything out. All in all, I had a good experience with my purchases.


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    Melissa Farrah platform shoes

    I just had the most incredible time shopping here! Managed to get a great deal on my Melissa Farrah platform shoes, and the delivery was super quick. The shoes looked exactly like they did on the website. I'm totally in love with my purchase and can't wait to flaunt them!


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    Wrong item

    I had to wait ages for my order to turn up and when it finally arrived, they sent the wrong item! What a nightmare. I wanted to swap it for store credit but they would only do a return. It's so frustrating. I reckon next time I'll just buy things straight from their website instead.


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    Broken Ear Pods

    I got these ear pods but they didn't work properly at all - they couldn't even hold a charge! I got in touch with customer support and they wanted proof of purchase and photos and videos of the problem. I sent them everything they asked for several times, but they just kept asking for the same things. In the end, they closed the case without actually doing anything to help me. Customer support was honestly the worst I've ever experienced - it was unbelievable. Think twice before making a purchase from them!


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    High-end designer clothing item

    I bought a really fancy designer piece of clothing from this shop not long ago. To be honest, ordering it was pretty easy and simple. The website was easy to use, and I had no trouble finding what I wanted. But, I was a bit let down that there wasn't an option for the carrier to leave the package somewhere safe during delivery. Because of this slip-up, I lost $1100 because the carrier couldn't leave the package in a secure spot. It would have been good if this choice was there to stop incidents like this happening again in the future.


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    Gorgeous statement coat

    The service at this online store is great - I found a really cool coat there that I couldn't find anywhere else. It came in a lovely package and was delivered quite quickly. But I was a bit gutted that there wasn't a first-time user discount.


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    Delayed processing, sale support

    I must say, even though my order took forever to process, I have to give a shoutout to the support team at this shop - they really went the extra mile. It was a long wait to finally get my hands on my purchase, but the help I got was excellent. They dealt with my questions in a really professional and polite way, which is more than I can say for some other companies I've dealt with. If it wasn't for their amazing service, I might have just given up on my order. Big props to the support team for all their effort and commitment.


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    Efficient order processing system

    The order processing system at this online retailer is absolutely amazing. From the second I placed my order, I got updates on the status of my purchase, which made me feel at ease knowing where my package was. When the product arrived, it was in perfect condition, but sadly, I had to send it back. The return process was just as smooth as ordering it, making the whole experience easy and stress-free.


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    Gorgeous boots, expedient delivery, comfortable

    I recently bought a lovely pair of boots from this shop and I have to say, I'm really impressed. The delivery was super quick and efficient, which is always a bonus for me. In terms of sizing, if you usually wear a size forty in Euro sizes, I'd suggest going down a size for these boots as they do seem a bit big. The leather is incredibly soft and the colour is just like the picture, a gorgeous darker cognac shade that gets even more beautiful with time. Not only do they look great, but they're also really comfy to wear. The design and shape of the boots are absolutely stunning, making them a perfect addition to any outfit.


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    The boots

    I received the boots I ordered really quickly, just in 2 working days, and they were exactly like they were described online. Plus, they were much cheaper than on other websites. Overall, it was a really good buy and the service was excellent.