Tessuti Reviews
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Multiple purchases, sizing issue, good customer service
Whenever I've bought something from this shop, I've never had any problems with their products. I've made a few purchases from them and I've always been happy with the quality of what I've received. However, I did have a problem with the size of one item I bought recently and had to send it back. I sent them an email to let them know I wasn't happy, but I was pleasantly surprised when they got back to me quickly and handled it professionally. The customer service rep, Devon, was really helpful and sorted everything out for me straight away. I was really impressed with the level of service I received.
Online shopping experience
I wanted to share about the amazing service I received from a member of the customer service team recently. Jess really went out of her way to help me with a problem I had with my delivery address. Her professionalism and how quickly she sorted everything out was really impressive. She made sure I was happy with the solution and put my mind at ease. I was so impressed with the service I received and how much they cared about making sure I was satisfied. Big thanks to Jess for her outstanding help.
Customer service experience
I had a great experience with the customer service team at this store recently. They were really professional and efficient, which was impressive. They replied to my emails promptly and sorted out an issue I had without any hassle. Overall, it was a top-notch experience. It's no wonder so many people find it difficult to get in touch with customer services on their website – it could definitely do with some improvements in terms of navigation.
Super quick delivery
The delivery came so quickly, it honestly took me by surprise. But, I can't believe they charged £6.99 for it - seems a bit steep if you ask me! I get that speed costs extra, but that's just excessive. The service was alright, nothing to rave about really. Prices are a bit on the pricey side, but I suppose you get what you pay for. Happy with what I bought overall, just not too happy about the delivery fees.
Cool new t-shirt
Oh wow, I couldn't believe how amazing the service was! They got back to me so fast and to top it off, they offered free shipping as well. How awesome is that?! It's not often you come across places that go that extra mile. I'll definitely be telling all my friends about this site, it's honestly the best!
Cool clothes
I recently bought some really nice clothes from this shop called Tessuti. They've got a lot of options and the prices are pretty good. One thing that bothered me though was that if you buy online, you can only return items online. It would be so much better if you could also return things in-store.
Quality clothing at great prices
I've been shopping at this store for ages now and honestly, their clothes are always top quality. I've never had any issues with anything I've bought and the delivery is always speedy. It's my go-to for adding stylish and top-notch pieces to my wardrobe. The sizes I order always fit just right, which makes online shopping a breeze.
A cute top for my school dance
I bought this really cute top for my school dance, but there were a few problems with it. It wasn't the right size and the colour wasn't what I was hoping for. But, you know what? The customer service rep, Courtney, was absolutely amazing! She went out of her way to help me and saved the day. Courtney, you're awesome!
Belstaff jacket purchase
I'm a first-time customer and I recently bought a Belstaff jacket from this online shop. The service was brilliant, really top-notch. My jacket arrived in less than 24 hours, and the delivery updates were really useful. I wouldn't hesitate to shop with them again in the future, that's for sure.
My new clothes
Oh my goodness, I was so surprised at how quickly my new clothes arrived! I placed the order around 6 pm and they were delivered the very next day. The quality of the clothes is top-notch and they fit me like a glove. I couldn't be happier with my purchase - definitely deserving of a five-star rating!
Late delivery and poor customer service
I bought something from this company not long ago and I'm really gutted because my order still hasn't turned up, even though it's been two weeks since it was supposed to arrive. I've been trying to get in touch with customer service loads of times, but it's been really tricky to actually speak to someone. It's been really annoying for me as a customer, to be honest.
Trainers and underwear purchase
I bought some trainers and underwear from this store recently. I was a bit annoyed that I had to pay £6.99 for delivery, especially when loads of other shops do free delivery for orders over a certain amount. Also, the Nike boxers I got fell apart after wearing them just once, which was really annoying. All in all, I wasn't happy with my time at that store.
Ordered clothes, forgot to update my new address
Hey, so I ordered some clothes but completely forgot to let them know I've moved to a new house. I sent them an email and got a super quick response saying they'll send everything to my new place. The customer service was fantastic and I really appreciate it. Thanks a lot!
Sale item with reasonable p&p
I bought something on sale from this shop and thought the delivery costs were fair. But I was really let down to discover that returning the item would cost more than the original delivery, which puts me off shopping here in the future.
Difficulty with refund and return process
I recently had a bit of a nightmare trying to get a refund and return an item at this store. It all started when I had an issue with my order and needed to send something back for a refund. But, let me tell you, it was a real hassle and very annoying. They not only made me pay for the return postage, but they also refused to give me a refund, saying I had somehow broken their rules without explaining how. All they did was show me a vague bit from their terms and conditions, which didn't really help at all. To top it off, they ended up sending the parcel back to me. They didn't charge me for postage that time, but the whole thing just left me feeling let down and frustrated, to be honest.
High-end product disappointment
I made a purchase from this company recently and I am quite disappointed with the overall experience. Before, when I ordered from them, the packaging and delivery made me feel like a valued customer of a luxury brand. But this time, the delivery of my recent order was a bit lacking and made me doubt their commitment to quality and luxury. The little things, like not including the signature black bag, made me feel like I was shopping at a cheap store rather than a high-end brand. Also, the returns policy was pretty strict and not ideal. If something didn't fit, I had to pay for the return shipping, and if I needed a different size, I had to pay for another delivery charge. It just added extra hassle and cost to what should have been a smooth shopping experience. I usually enjoy making impulse buys and spending money on luxury items, but this experience has left me feeling dissatisfied. I probably won't be shopping with this company again in the future.
Clothes delivered as displayed
Flannels have really great service with their professional and polite drivers. The stuff I got was just like what was on the website. I couldn't ask for more, I'm seriously impressed. Big thanks to Flannels for their amazing service.
cute hoodie
I bought this really nice hoodie from a shop, but I was really annoyed because I had to pay loads for delivery, and then even more if I want to return it. It's not fair, mate!
Clothing
I hesitated a bit before placing an order from this shop because I saw some reviews that were a bit mixed, but I thought I'd go for it anyway. The clothes I got were actually really nice quality, and I was pleasantly surprised by how quickly they arrived. However, I was a bit let down when I found out I had to pay for delivery and returns. On top of that, the whole deal with having to send back items in separate parcels was a bit of a hassle and not very customer-friendly. It's a shame really, because without these problems I would have definitely given them a better rating.
Review with most votes
Perfume and makeup purchase
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