The Hip Store

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The Hip Store

40% Would buy here again

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Spotlight: What are our customers saying?

G
Guy
Hi, If you're someone like me who likes nice clothes, then I guess you're checking here with a simple question - is this a retailer you can trust or one to be avoided. Answer: avoid. There...Read on
D
DOUGLAS H MOXON
Terrible service, do not use this site. Twice I ordered a simple item, twice they sent me the wrong one with no real apology, I couldn't exchange, had to return and await refunds then reorder, the ...Read on
R
Richard
Warning - HIP Store sadly seemingly the latest casualty of retail. Urge any customer to do their due diligence before ordering. I ordered 10 days ago and have had no order acknowledgements, answers...Read on
S
Sabin Gurung
Untrustable website, item haven't been posted or accepted since the day it was ordered. It's been more than 22 days now. Asked for a cancelation and refund, they refused to do so. Everytime I email...Read on
S
SAmantha Stark
16 days and no order the poorest customer service I’ve ever come across! If only I’d checked other reviews before giving them my money !!! It’s 2 stars because it wouldn’t let me do 0 or 1 !! Read on

All reviews (5)

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    Jeans

    Hi,

    If you're someone like me who likes nice clothes, then I guess you're checking here with a simple question - is this a retailer you can trust or one to be avoided.

    Answer: avoid.

    There are loads of other places that sell the same brands - Peggs, Oi polloi, Kafka, End, etc who, in my experience are committed to building long-term relationships with customers. I'd advise you to support companies that care about their customers instead of buying from Hipstore.

    I won't give a step-by-step of my experience with them here as it's a bit of a saga, unless they put one of their PR band-aid replies after this review, in which case I'd be happy to write a longer review and explain the 3 customer service messages (unanswered), 12 emails, and 3 customer support phones calls, which all eventually resulted in the delivery being left on Saturday evening on a doorstep of a house next to a flat I don't live in anymore. When I told the customer service guy on the phone, I was worried it would be stolen as it had effectively been left out on the street and it would take me an hour to travel across London to collect it. He told me that it wasn't Hipstore's responsibility and the company recommends contacting the police if a parcel left next to the street is stolen... Amazing!!!

    Anyway - I'd recommend you save yourself the stress and shop with the more ethical and properly managed competitors you can find online.


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    Socks

    Terrible service, do not use this site. Twice I ordered a simple item, twice they sent me the wrong one with no real apology, I couldn't exchange, had to return and await refunds then reorder, the refunds were slow and erratic, I had to go to the post office multiple times. I just wanted to buy a pair of socks, what I got was months of hassle, stress, effort on my part, disappointment, and no socks.

    AVOID AVOID AVOID


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    2 x shirts

    Warning - HIP Store sadly seemingly the latest casualty of retail. Urge any customer to do their due diligence before ordering. I ordered 10 days ago and have had no order acknowledgements, answers to emails, updates, nothing. Paid via Paypal and have started a claim to get funds back,. Be warned people. Such a shame but totally wrong to treat customers this way


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    Red Wing 9014 Beckman Round Toe Boot

    Untrustable website, item haven't been posted or accepted since the day it was ordered. It's been more than 22 days now. Asked for a cancelation and refund, they refused to do so. Everytime I email them it's always one of those useless "we're getting on it" and "no need to contact us" BS.

    Definitely would not recommend.


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    Shoes

    16 days and no order the poorest customer service I’ve ever come across! If only I’d checked other reviews before giving them my money !!! It’s 2 stars because it wouldn’t let me do 0 or 1 !!


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