Thomann - Overall Rating based on 25 reviews
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Easy online purchase
I recently bought something online and it was a breeze. The website was easy to use, which made it simple to find what I needed. I liked the suggestions for related items, they were spot on and made my shopping experience even better. The delivery time was reasonable and the whole ordering process was efficient.
Instrument purchase with great quality and budget-friendly options
I really love buying music instruments from this company. Their products are top-notch quality and they cater to all budgets, which is great. I've been with them for 7 years now and I can't see myself going anywhere else. Their customer service is outstanding and they even offer a warranty on each item, which is a nice extra touch. I find the whole process really easy, fast, and efficient, which I really appreciate.
Delayed delivery and poor customer service
I ordered something that was meant to come in 1-2 days, but it got stuck at the sender's centre. Thomann completely ignored the shipping time they promised and didn't even bother to look into my order. Instead, they just sent a standard response that didn't really sort out the problem. The fact that they haven't made much of an effort to communicate with me is really disappointing. It feels like they don't care about their customers one bit.
Excellent advice, wide selection, 30-day return policy with free return shipping
I recently bought something from Thomann and honestly, I was so impressed with the customer service I got. The staff there gave me really good advice and helped me find exactly what I needed. They have a huge range of products to choose from, so there's something for everyone no matter your preferences or budget. And the best part is, they offer a 30-day return policy with free return shipping, so I felt reassured knowing I could easily swap or return my item if I needed to.
New musical instrument accessories purchase
I recently bought some new musical instrument accessories from this company, and I must say I was really impressed with the whole experience. The website was easy to use, with clear and detailed information about each product. I particularly liked the feature that showed if the items were in stock or not, which is something not all sites do. Ordering was quick and hassle-free, and I was kept updated on the delivery schedule, which was spot on. All in all, I'm very happy with the products and the service I received from this company.
Fast international delivery
The service I got from Thomann was absolutely top-notch. I was so impressed by how fast they delivered my order, within minutes of me placing it. Nowadays, it's hard to come by such quick service when shopping online. But not only that, my items arrived within a day, even though they were coming from another country. It just goes to show that Thomann really cares about keeping their customers happy with super speedy international delivery. Plus, their wide range of products and simple website made the whole shopping experience really easy.
Guitar strings
The range of guitar strings available in this shop is really good, with lots of different brands and sizes to pick from. The strings are top quality and the prices are really competitive compared to other shops. Having the option for free delivery was a nice surprise, it made the whole shopping experience really easy and affordable. I would definitely suggest this shop to anyone looking for good guitar strings at a reasonable price.
Stand purchase
I bought a stand from Thomann, but it broke after just a few months of using it. It must have had a hidden crack in the stem. However, Thomann's customer service was brilliant when I contacted them about the return and replacement. They handled it quickly and without any hassle, which was really impressive nowadays.
Easy website navigation, large product selection
The website was dead easy to use, loads of products to choose from and the prices were spot on. They had this brilliant tool for comparing products and helping me pick the right one. All in all, shopping for my music gear on there was a top-notch experience.
Quick and easy ordering process
This online shop is definitely the best I've ever found. The website is really easy to use, so it's a doddle to find what I'm after. I love shopping here and will definitely be returning for more goodies.
Equipment advice and purchase
I recently got in touch with Thomann customer service for some advice on gear to buy. The person I spoke to really knew their stuff and took the time to listen carefully to what I needed. They asked a lot of good questions to make sure they understood exactly what I was after. Not only did they recommend products that were spot on for me, they also suggested some cheaper alternatives that still did the job. I liked how they explained why I didn't need to spend loads on certain high-end products, which saved me some cash. Overall, the service was excellent and I was very impressed with how knowledgeable and helpful the customer service rep was.
Musical instrument
Thomann's website is like a breath of fresh air, especially when you compare it to other music shops in Belgium. The layout is really easy to use and helps you find what you need quickly. The customer service at Thomann is excellent - they're quick, helpful, and always willing to assist. I definitely recommend shopping here for all your musical requirements.
Guitar
I received my guitar really quickly and it's absolutely perfect! I just hope it stays that way when I start using it.
Electric guitar
I can't believe the nerve of this company sending out second-hand instruments without even checking them. My electric guitar arrived all scratched and dirty, which is really disrespectful to us paying customers. I saved up for ages to finally buy my dream instrument, only to be greeted with such carelessness and end up losing both my money and my temper. Thomann, you've really disappointed me. Absolutely disgraceful.
Problem with delivery
The delivery for my order got held up because the forwarder had some issues. Luckily, the folks at Thomann were really helpful and got me in touch with the forwarder to sort it all out. They were so lovely and the prices were really good too. Normally, deliveries are pretty fast so I'm chuffed that Thomann is now my top choice for buying music gear!
1/2 Cello
Bought a student cello from them just to know it's made in China. Wouldn't have picked that up if they mention in the description. Even worse, the bridge is a defective. They gave you 3 days to pack and they swear they won't take responsible for any damage during the return. The cello was broken during transportation and they won't refund a pense since it was counted as my fault. They are just trading company gaining difference from products made in China. Our cello tutor suggested a refund not a replacement.
Guitar cases
I've been to this shop twice to get guitar cases, and both times it was really good. They had exactly what I needed, the delivery was quick, and they offer plenty of payment options. If you're looking for a guitar case, I recommend checking out Thomann Music!
Guitar strings purchase
I tried to buy some guitar strings, but my bank wouldn't let me pay because they don't offer 3D secure for credit cards. I tried reaching out to customer service for help, but no one responded to my messages. It left me feeling disappointed and worried about shopping here. Unfortunately, I couldn't make any purchases, so I would rate my experience 1 star.
Drum kit purchase for kids
I always go back to this company when I need musical instruments because they're really strong and have a wide range to choose from. The people who work there are always patient and helpful, especially when I call for advice. I've bought stuff from them before that's lasted a long time and been great quality, so I decided to get a drum kit for my kids from there too. The fact that they offer a three-year guarantee with this purchase is just the icing on the cake for me. What's not to love about their products and services?
Online order assistance
I had a bit of trouble placing an order online recently, but the team at Thomann were really professional and swift in sorting it out. They quickly fixed the issue and helped me out to make sure everything went smoothly with my order. I was impressed by how fast they responded and how dedicated they were to solving problems for customers. It was good to see that Thomann cares about making customers happy and is willing to do their best to give great service. I'm grateful for their efforts to make sure customers have a good experience and I'm keen to do business with them again in the future.
Review with most votes
lovely shopping experience fro
I belonged to a band and during one of our concerts, our guitar was badly damaged and I know we needed to get a new one. My challenge, however, was getting an instrument of grea... Read onBy: Nick