TP Toys - Overall Rating based on 23 reviews
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Early Fun Wooden Picnic Table/Sandpit for grandson's birthday
I bought an Early Fun Wooden Picnic Table/Sandpit for my grandson's second birthday recently. The product arrived quickly and was packaged well. When I put it together, I had a problem with the table top not fitting properly because some parts were slightly warped. I got in touch with customer service, sent a video showing the issue, and they quickly sent me replacement parts. I want to say a big thank you to Maks for dealing with it so quickly. I think my grandson will have lots of fun playing with this outdoor toy.
4.5ft Junior Trampoline
Ideal for our little one who's 2 years old, simple to get to, a breeze to put together with sturdy bouncy springs. Top-notch service, fantastic communication, and delivery right on schedule. I would definitely recommend!
Swing frame purchase with missing bolt
I bought a swing frame from you guys at the start of May, but it came with a missing bolt. I've reached out to customer service a few times, but still haven't got the missing part. So now I've got a swing frame that's not safe to use, which is really disappointing and annoying.
Various products
I've always been really happy with anything I've bought from this company. The products are really high quality and always meet my expectations. The customer service is quick and effective, making shopping really easy. I would definitely recommend this company to anyone looking for top-notch products and great service.
Trampoline order
I recently decided to buy a trampoline from this company, and what a nightmare it turned out to be when it came to getting it delivered. After placing my order, I was told it would arrive within a couple of days, but no specific delivery time was provided. Upon contacting the company for more information, I was informed of a delay and was advised to expect delivery the following week. However, that date came and went without any update, so I had to reach out again only to find out that the trampoline would actually be delayed by another two weeks! This was completely unacceptable and very frustrating. The only upside was that their customer service was easily accessible, but the lack of communication was truly astonishing. In the end, I decided to cancel my order and bought the same trampoline from a different retailer at the same price – I'm willing to bet it will arrive on time as promised.
Samba 12ft x 6ft Trainer Football Goal
I bought the Samba 12ft x 6ft Trainer Football Goal from the website not long ago. It was a bit disappointing because I never got any confirmation or updates on delivery after I paid. The lack of communication left me totally in the dark about what was going on with my order, which was pretty frustrating. Even when I tried to get in touch through the online chat, it didn't really help me much. And to top it off, there wasn't even a contact number to call for help, which made things even harder to sort out quickly. Overall, I wasn't impressed with the service, and now I'm not sure if my product will arrive or if I'll get a refund. This whole thing has made me think twice about using the website again in the future.
Outdoor bench with tap and sand pit
I got this outdoor bench with tap and sand pit at the store, but when we tried to fix it up, we found out the tap was broken. I was really annoyed, but I thought I should get in touch with customer service to see if they could sort it out. I sent them a photo of the broken tap, and they got back to me quickly by sending a replacement. I was happy with how fast they handled it, but it was a shame the tap was broken to begin with. Anyway, I'm satisfied with the product and the service I got in the end.
Warrenty claim on a ball and tether
I just wanted to share about my recent experience with the customer service team - it was absolutely brilliant. So, what happened was I had this faulty ball and tether, right, and I decided to make a warranty claim. They just asked me to send over a photo for proof, and then, bam, they sent out a replacement without any fuss. That's how customer service should be – quick and efficient! I'm really thankful for the prompt help. Thanks again!
Swing seat purchase
I recently bought a swing seat from this company, and unfortunately, I had a problem with it soon after. However, I have to say that the customer service team dealt with my issue quickly and effectively. It's important to remember that each customer's experience can be different, so it's crucial to communicate with the company to solve any problems that may come up. In my situation, a few emails sorted things out. I really value the prompt response and the effort to make sure customers are happy. I would definitely suggest this company to others and would be happy to buy from them again in the future.
Climbing frame purchase
I recently bought a climbing frame online and it turned out to be quite different from what I was expecting. The customer service I received was really poor, and the website was not very clear - it was quite misleading. I also had to wait a really long time for some missing parts to arrive. When I tried to make a complaint, it was completely ignored. All in all, I was really disappointed with the whole experience.
Slide for grandson
I wanted to get a slide for my grandson, but I messed up and only got part of it. So, I had to buy another slide from a local store due to time pressure. Thankfully, TP Toys was really helpful and sorted out the return and refund smoothly and without any trouble. The customer service team was excellent, so I'll definitely go to them first for any shopping in the future!
Climbing frame, swing, slide, monkey rail
I made a little mistake by using my address instead of my granddaughter's for the delivery of the climbing frame, swing, slide, monkey rail set. Luckily, I got in touch with customer service and spoke to a great guy named Maks. He was really helpful and quickly changed the delivery address for me. Maks even sent me a confirmation email to make sure everything was sorted. I've been a loyal customer of these toys for ages. My kids used to play with the same set when they were young, and now I can pass on the fun tradition to my grandchildren.
Quick resolution of order mistake
I made a little mistake with my order not too long ago, but the customer service team really came through and sorted everything out for me. They got back to me quickly and gave me clear instructions on what to do next. I was really grateful for their speedy and helpful support.
Climbing frame purchase
I recently bought a climbing frame from this company and had a little problem with it. Initially, I got the climbing frame from another company but they weren't very helpful in sorting out the issue. However, when I got in touch with this company, their customer service was amazing. They responded quickly and sorted out the problem straight away. I can't thank them enough for their efficient and professional service. Thanks for helping me with the climbing frame problem.
Pre ordered a multiuse swingball set
I pre-ordered a swingball set from this place, and honestly, I'm really let down. I've paid for it, but where is it? I've sent loads of emails and got no response at all. It's my son's money that he worked hard for to buy this set, and now he's so disappointed. I'm just really angry and frustrated about the whole situation.
Swing set and slide
Wow, I just have to say, the customer service was absolutely fantastic! They were really helpful and went the extra mile to make sure I was pleased with my purchase. Big shoutout to the staff for being so friendly and helpful. Thanks a lot for making my experience so enjoyable!
Tractor and trailer purchase
I've just bought a tractor and trailer for my grandson's birthday, but it broke the next day which was quite disappointing. However, the company was really quick to fix the issue. They arranged for a replacement to be sent out promptly. I have to admit, despite the initial problem, they dealt with it really well. I'm grateful for their fast response and their effort to make it right. I'll definitely think about buying from them again in the future.
Trike parent handle issue
We bought a trike and the parent handle was a bit rubbish, made of cheap plastic that broke easily. When we got in touch with customer service, they weren't up for replacing it as we were out of warranty. They even asked for photos of the handle before rejecting our claim, which seems like they knew about the problem. It's annoying to fork out for something that doesn't last and even more annoying when the company won't back their dodgy products. Better give your parent handle a look before your warranty runs out, just in case you need a replacement.
Swing set purchase
I bought a swing set from this company not long ago and at first, I thought there was something wrong with it. But, when I got in touch with their customer service, they were really helpful and pointed out that I had just set it up the wrong way. They even went above and beyond by sending me a video tutorial on how to put it together correctly. I was really impressed by how well they treated me and how patient they were.
Tp Trike with handle
I purchased this product from Tesco and gave it to my son for my small grandchild. On assembling it 1 crucial part was missing.I In spoke to them through the robotic service was was so disappointed with them. Because I bought it in a sale, they weren’t really interested in helping me I feel. I asked if I could purchase the part I need. It was £14.99 plus £4.99 postage which is rediculous.I will not pay almost £20 for a part that should have been in the box. I may as well put the product straight in the bin. So unhelpful.I will never buy another one of your products. I have a very very large family and have 80 young children in the whole family and will warn them not to purchase any of your products. All I wanted was something nice for my grandson.
Review with most votes
Good and affordable products
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