Spotlight: What are our customers saying?
Excellent collections One have taken for my kid Saracen 20" nice fittings,strong but light in weight, color is also very good. Price wise I found 3 to 7 pounds different from normal market...Read on
Very good when purchasing but after tha for get it no customer service at all you can only communicate via email and then no reply .if you are looking for service for get it 4500 pounds for bike...Read on
Unfortunately, it appears that Tredz have mis sold me the incorrect bike which I have paid for and they have refused to acknowledge, refund or provide a further option of a bike exchange for the co...Read on
My dealings with Tredz have been some of the worst I've ever experienced. I bought a bike from them and, when it arrived, it already had some cosmetic damage to the front fork. The setup of the ...Read on
Worst bike I have ever had . And tredz are without a doubt the worst company I have ever dealt with . The bike has had at least 10 separate parts that have broken and tredz have been little to no h...Read on
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Reliable point for bikes
One have taken for my kid
Saracen 20" nice fittings,strong but light in weight, color is also very good.
Price wise I found 3 to 7 pounds different from normal market .
Tredz is providing reliable bikes (bicycle)
Ebike cube 140
Very good when purchasing but after tha for get it no customer service at all you can only communicate via email and then no reply .if you are looking for service for get it 4500 pounds for bike stay well clear.
Intentionally Mis Sold Bike .
Unfortunately, it appears that Tredz have mis sold me the incorrect bike which I have paid for and they have refused to acknowledge, refund or provide a further option of a bike exchange for the correct bike to remedy their mistake..
This is extremely frustrating and stressful to know a leading bike company of this scale are misleading customers and refusing to provide any solution.
They have taken advantage of someone who was excited and looking forward to get on a new bike from Tredz, to be involved in this level fraudulent misrepresentation of goods being sold.
I strongly advise any new customers who are looking to purchase anything from this company to look elsewhere.
Cube Aim Pro
My dealings with Tredz have been some of the worst I've ever experienced.
I bought a bike from them and, when it arrived, it already had some cosmetic damage to the front fork. The setup of the bike must have been wrong because on my first or second ride the chain came off as I was shifting into a high gear. Later, after using the bike fewer than 10 times, some kind of issue with the gears caused the teeth on the middle chain ring to bend, which resulted in a gauge in the frame and an unusable bike.
What made this whole experience go from frustating to infuriating is that, when I brought the issue to Tredz, not only did they refuse to accept any resposibility for the setup of the bike, they also refused to acknoledge my account of what happened. They insisted on telling me what actually happened. They didn't initially call me a liar, though the implication was there, but in my final phone call with them, I was flat out told that the person didn't believe me.
The Tredz team's idea of a good deal was to offer me a marginally discounted replacement - not like-for-like - of the chain set. No mention of addressing the damage to the frame. The idea that I would spend any more money with this company is ludicrous. Avoid! Avoid! Avoid!
Worst bike I have ever had . And tredz are without a doubt the worst company I have ever dealt with . The bike has had at least 10 separate parts that have broken and tredz have been little to no help
Bought a 1000£bike through my employers cycle to.work scheme, I was very happy with my selection..on receiving it..only half of the 12.gears worked.properly and there was a tapping noise coming from.the front wheel, i sent them back, they only addressed the gears, got it back with an additional massive scratch and still the tapping noise, rather than sending it bk again they suggested take.it a bike.shop.to fix, which tredz would pay for. Evan's cycles took the bottom bracket off and this was also broke..waited and that was fixed, still.the tapping noise remained so off it went bk to tredz, at this point I've riden the bike only once yet having bought it six months previous..I wasnt happy at all for I had asked.for a refund.or swapping for a new one, i.seen they had the small model back.in stock.. theyve rang me.and said that I cant have a refund or swap for a new.model, I am furious is.an understatement, the bike just been delivered again,.I sent the courier away with my bike, I am gonna ring up again and demand a full refund now, its really ... me off, they said they would give me a part discount when i recieved it and am.'happy'well.im not happy one bit
Madison Flux saddle & Handle bar grips
SHOCKING. First time customer. Made an order 2 to 3 weeks ago, still not received, countless emails back and forth. After making the initial order I received an email instantly, informing me they didn't have my items in stock due to a delay with their supplier and it would be 10 days before the stock arrives.....why advertise products that you don't actually have? Crazy. I tried to checkout twice because I accidentally entered my old card details the first time, the second time I e tered my correct details from my current card and everything went as it should. I'm still waiting for the 2 items I ordered and it's gone past the 1st Septemver which is when they told me they were expecting delivery of stock and they would then let me know when it would be delivered from there.
Turbo Specialised E-bike
I give this company a big ... 0. Not pleased at all. I spent 3 grand on a bike just to come and have pieces fall out. I sent the bike back to get a refund and they said there was many scratches when there wasn’t and said because it was used they can not sell it again. This is the worst and most stingiest company I have come across my entire life. Was a very bad idea to purchase the item. It took them so long to refund the item and then they decided not too and they returned it the next day. Very unimpressed and don’t know how I’ll get this money back.
3x schwalbe city jet
totally useless ordered 3 x blackwall city jet tyres they sent out amber wall then upon returning they sent amber wall again,most useless bike company i have ever used in 25 years of running my bike business
Various including tyres
Slow delivery. Wrong items sent and they couldn't have been less helpful sorting things out. They refuse to replace items until they've examined the returned items. Very poor customer service.
Avoid! They sell expensive, damaged goods!
Bought a bike (£1500), it arrived very poorly packaged, with damaged rail guards which were rubbing against the back tyre. Front inner tube valve was damaged beyond repair, & needed to be replaced at cost by me! Seems Tredz are prepared to do absolutely nothing apart from apologise - which is meaningless when I've spent a considerable amount of money, not only purchasing the bike but also repairing it!! Avoid - customer service non-existent!
Orbea Avant H40
Honestly never experience such infuriating, indifferent and inept customer service.
All fine when buying the bike - it arrived next day.
Pedal crank fell off on my 4th short ride. Took weeks to call me back. Sent me to Halfords for a fix to then tell me they wouldn't allow Halfords to fix the bike.
Then the silliness really got going - days chasing to get my bike collected. Weeks chasing a response to then be told it wasn't covered by warranty - the pedal fell off!? After weeks of chasing with no update i was offered an exchange but they had no bikes in my size they were willing to exchange for.
Multiple calls, emails and live chat with people who just didn't care and would make promises they had no intention of following through.
Finally get assured my bike was coming back next day only to be told hours later it was too short notice to prep the bike - odd because they could ship next day on initial purchase.
They simply aren't bothered about you once they've got the sale. Sarcastic, catty remarks from livechat and customer service is the best you can hope for.
The repair took a matter of hours yet 6.5weeks on I'm still without my bike.
road bike shoes
I checked first that the road bike shoes i was buying whether or not to go for a bigger size and was informed no . I ordered the shoes to my size and they were too tight so had to return them.
I then got deducted the carraige fee of my refund.
normally i would acceot this but i checked prior to avoid this .