Ulla Popken - Overall Rating based on 22 reviews
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Fuming
They were good in the past, but now they struggle to deliver on time as promised. Their website claims "delivery within 8 days" - what a joke! I contacted them and they blamed import checks for the delay. Why use a "co.uk" address if they're shipping items from abroad? Stop deceiving customers about delivery times! I'm unsure if my items will ever show up. The tracking still says "expecting your items"...what a disaster! I requested to cancel my order, but they declined. Now I have to wait who knows how long to receive a refund.
Leggings not arrived
I ordered a pair of leggings ages ago, but they still haven't turned up. They keep using Brexit as an excuse for the delay. It feels like they're just pocketing people's cash without delivering the goods. I've been trying to sort it out with them for ages, but there's been no progress. It's not fair - they should be held accountable for this.
Plus-size clothing
I've been shopping at this store for a while now and I must say, the items they sell are of really good quality. What's great is they have a wide range of sizes available, so there's something for everyone. I love that I can always find something that fits me perfectly and boosts my confidence. Plus, delivery is free and arrives in about 5 working days, which isn't bad at all. Overall, I'm really happy with my shopping experience here and will definitely be coming back for more fashionable pieces.
Online clothing purchase
I recently bought some clothes online from this company, and it turned out to be a bit of a letdown. At first, there was an issue with the payment going through, and they sent me an email to let me know about it. Without checking with my bank first, I went ahead and made another payment to get the transaction completed. But then I found out that both payments had actually been taken from my account. Even though I gave them proof of this, the company said they hadn't received the second payment and told me to sort it out with my bank. This lack of taking responsibility and being clear about things has made me feel like I've been scammed and left me feeling pretty frustrated.
On top of this, they still haven't refunded me even though it's been over a month now. I've called them multiple times, but they keep telling me it'll be sorted out soon, which hasn't happened. The customer service has been really poor, with them repeatedly saying they'll escalate the issue but not actually doing it.
Overall, this whole situation has been really disappointing, and I wanted to share my story to warn others so they don't end up in the same boat.Coat ordered on 14th January
I ordered a coat on the 14th of January, but I still haven't got it. I contacted them to ask about my order, and they said there might be delays because of Brexit. I told them I was worried about not getting my package, but their response was not helpful. I've ordered things from other countries before and got them much faster than this. It's disappointing because I was really excited about getting the coat, especially since it was on sale and bought by my parents. The poor communication and customer service from this company has given me a bad impression.
Four dresses not received
I'm really disappointed with my recent experience ordering four dresses from this company. I've been a loyal customer for years and never had any problems before, so it was a real shock when the dresses didn't turn up. When I got in touch with customer service, they said the parcel was sent back by Royal Mail because of an incorrect address. I gave them my correct address again and they assured me they'd send a replacement urgently, but it still hasn't shown up. I've sent multiple emails and made calls, but the issue still isn't sorted and I feel frustrated and like my concerns aren't being taken seriously. The lack of accountability and bad communication has left me really unsatisfied with the service I've received.
Quick purchase, no confirmation, no items received
Honestly, dealing with this company was a total nightmare. I bought something online, but never got a confirmation or any sign that my order went through. Weeks passed and still no sign of my stuff arriving. When I checked my credit card bill, turns out they had already charged me! I was so mad and felt totally ripped off, so I got in touch with PayPal, who thankfully had my back and got my money back for me. Just when I thought it was all sorted, I got a letter from them yesterday saying they were gonna chase me for the money. Can you believe the nerve of these people?
Clothing nightmare
The customer service and delivery of this company are just terrible. I've had two awful experiences with them in the past year, and it feels like they haven't learned a thing. After sending 10 emails and making phone calls, I'm still stuck in a situation where my order is missing, they can't seem to give me a response, items on their website are suddenly out of stock, I got charged twice for postage, and my items were sent to the wrong address despite my attempts to fix it. On top of that, they promised to sort out the second part of my order, but they didn't follow through. It's left me feeling drained and frustrated. Dealing with them is like being trapped in the seventh circle of hell, waiting for clothes that may never show up. They really need to get their act together before I'd even think about shopping with them again.
Waterfall top
I bought this waterfall top online and when it turned up, it didn't have that cool waterfall effect like in the picture. I was gutted because I was proper excited to wear it. I dropped an email to customer service over 2 weeks ago to see if I could swap it or get my money back, but they haven't got back to me yet. All I wanted was to rock my cool waterfall top, but now I'm stuck with this plain one. Not impressed one bit.
Silver sparkle neck top purchase
I recently treated myself to a stunning silver sparkle neck top and I have to say, it's absolutely gorgeous! It fits me perfectly and it's a classic yet stylish piece that really gives off a luxurious vibe. Being on the taller and curvier side, it's usually a bit of a challenge for me to find clothes that not only fit well but also make me feel great about myself. But Ulla Popken has been a real game-changer for me in that department. Their range of clothing is not only super comfortable and on-trend, but also very stylish and luxurious. They offer such a wide variety of styles that there's something for everyone's taste and preference.
Thanks to Ulla Popken, I now feel like a million dollars in their fabulous pieces. The confidence boost they give me is truly priceless. When you look good, you can't help but feel good, and that's exactly what Ulla Popken delivers. Overall, I am extremely happy with my purchase and I would highly recommend Ulla Popken to anyone looking for high-quality clothing that boosts both confidence and style.Quality products, easy returns with refunds on shipping costs
I bought some stuff the other day and I was really impressed with how good everything was. The materials used were top-notch and the sizes were just right. Plus, when I needed to return something, it was dead easy and they even refunded the shipping costs. I'd definitely suggest this shop to anyone in need of some trendy and high-quality clothing choices.
Items not received, lack of refund and negative response
I'm really disappointed with my experience as a customer. I had high hopes when I placed my order, but the items never arrived. When I asked for a refund, I just got unhelpful responses and no solution. I even tried to leave a negative review, but my email bounced back. It's just not on for a company to deal with customer problems like this.
Longline jacket
I recently bought a longline jacket from this company, and I have to say I was pretty disappointed with what I got. Even though it cost a whopping £150, the jacket arrived with no lining and just didn't look right at all when I put it on. So, I had to send it back right away. I've been a loyal customer for ages, but I've noticed a big drop in the quality of the stuff they're selling and the service they offer. It's sad to see a brand I used to adore and rely on letting me down like this. The fact that they expect customers to foot the bill for returns is just not on, especially when the stuff isn't up to scratch. I've had some fabulous and unique things from them before, but now I don't feel confident about ordering from them again.
Order return and refund issue
I had a bit of a nightmare with an online clothes shop recently. I ordered some bits, but they messed up the address on the package, so it got sent back to them. Even after getting in touch with customer service and being assured of a refund, it never came through. Got so fed up that I had to bring PayPal into the situation to sort it out, and luckily they took my side. But now, the shop's threatening me with debt collectors, making me feel really stressed out and annoyed. Didn't even get to see if their stuff was any good because of all the mess with my order and money.
Coats
I absolutely adore the coats from this place, even though they are a bit on the expensive side, they are definitely worth it! Over the years, I've purchased so many coats from here and every single one of them has been absolutely fabulous. I have never had any issues with them, the quality is top-notch. I would highly recommend them!
Duplicate order, poor quality, unhelpful customer service
I made a mistake when ordering and ended up accidentally getting two of the same item. So, I got in touch with the company to sort it out, but I was let down by their response. They said they couldn't cancel one of the orders as it had already been sent out, which wasn't true given the timing of my order. Even after I tried to explain, they wouldn't budge or help out.
The item itself wasn't great quality either. It was meant to be a "sweatshirt" but turned out to be thin cotton, plus the price was high for what I actually got. It definitely wasn't worth the £30+ I paid for it.
After waiting two weeks for both packages to arrive, I filled out the form to return one of the duplicates because it wasn't worth the money. The return and refund process was a bit of a hassle, but in the end, I did get my money back for both orders.
Overall, my dealings with this company were a let-down, so I've decided not to shop with them again.Returned package issue
I've had a really frustrating experience with this company. I followed their instructions and sent back a package of items via the post office. It's been 6 weeks now and they're still saying they haven't received the items. Their excuse is that I didn't use a courier, so my tracking number doesn't count. I've lost £250 because of this, which is really annoying. The responses to my emails have been useless and make no sense. I definitely won't be buying from them again. I wish I had seen those bad reviews before I made a purchase.
Coat purchase
I recently bought a coat from this company that I've been wanting for a while. Honestly, I was a bit unsure about it because it was my first time buying from them and I wasn't sure what to expect. But when the coat arrived, I was really impressed with the quality. It was exactly like they said it would be and it fit me perfectly. Ordering was easy and stress-free, which made me feel good about choosing to buy from them. I'll definitely be shopping with them again and will be telling my friends and family about them too.
Clothing and accessories
I'm really disappointed with the service of this company for my recent orders. They used to be good, but now they've gone downhill. It took ages for my items to arrive and some didn't even come at all. Blaming Brexit for delays is not on, the real problem is UPS in Germany. They hardly communicated with me during the ordering process, no confirmation email and not much info on the website. Their prices are too high for such bad service. I have to stop using this company now. It's sad to see a company that was once so good now doing so badly with customer service.
navy wrap coat
Looking for a 'formal' coat for a special occasion and saw a beautiful coat on sale! Never shopped with Ulla Popken before and was delighted with the MUCH reduced price of the coat. I ordered it straight away....then read the reviews!
I thought I wouldn't be sent the coat, that it would be awful if it did arrive and would be poor quality. ALL wrong! The coat arrived on time, EXCELLENT quality of material, a good fit and a FANTASTIC price!
I can only speak as I find and I'm delighted with my wonderful navy coat.
Review with most votes
Just got the tshirts and i am
Ulla Popken is my fav! They sell so good and amazing clothes for plus sizes. Not just the clothes are fab but also they are beyond comfy. I bought a set of t-shirts , you know j... Read onBy: Elle Park